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    We are an experienced Lettings and Property Management agency with quality properties in Wiltshire. We are celebrating 10 years as an independent agency. Having a combined experience of over 15 years in property management with many more in Customer Services we understand the "People", both landlords and tenants. We cover an area from Westbury in the south of the County to Calne in the North. With over 250 properties full or part managed we take pride in offering a personal and friendly service, whilst maintaining a high standard of professionalism and competence.
Contact us

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KNOW YOUR PROPERTY MARKET
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    Rising rents
    Trowbridge and the surrounding towns has seen a noticeable increase in rents over the last 3 years. Maintaining a property to an excellent standard enables the highest possible rent to be achieved. A good quality property attracts tenants who appreciate a nice home. 

    Complete Lettings understand the importance of excellent maintenance, it keeps the property in good order, and most importantly ensures you have long tenancies and minimal void periods with excellent rent yields.

    If you would like to meet Nicola and her team please email or call for an appointment.
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    LANDLORDS FEES

    Set out below are our standard fees. Our services can be tailored to meet individual requirements and it is worth noting that for landlords with portfolios, or properties of a particular type or location, our fees are negotiable. A letter confirming the terms of our instruction will be provided once Agreement has been reached to instruct Complete Lettings.

    All fees are shown including VAT so that, for example a fee of 12% of the monthly rent including VAT is equal to 10% plus VAT

    Fully Managed

    Initial arrangement and marketing fee £180 Including VAT Arrangement fee on subsequent lets £90 including VAT

    Initial fee includes setting up account, preparation of marketing information, setting up window display, advertising on Rightmove and arranging and conducting viewings. Subsequent arrangement fees are less the setting up.

    Monthly Management Fee 12% Including VAT of monthly rent.

    See Full Management Service below for the full detailed services provided.

    Tenant Find Service

    Advertising, finding, letting and collecting deposit & first month's rent.

    For a studio flat £360 Including VAT

    For a one bedroom property £390 Including VAT

    For a two bedroom property £450 Including VAT

    For a three bedroom property £540 including VAT

    For a four bedroom property £630 Including VAT

    For a five or more bedroom property £840 Including VAT

    This includes preparation of inventory and schedule of condition (charged to tenant) and tenants check in. Landlords can undertake their own check out. If request an independent check out can be provided: £90.00 including VAT

    See Tenant Find Service Details below for the full detailed services provided.

    Tenant Find Service - Plus monthly rent collection

    Charges as per Tenant Find Service plus:

    Monthly Rent Collection Fee 6% Including VAT of monthly rent.

    Tenant Introduction Only Service

    Advertise, find, reference and introduce tenant only

    Tenant introduction service £180.00 including VAT

    See Tenant Introduction Only Service below for the full service details.

    Additional services available as required

    Service of section 21 for possession - for fully managed only - No Charge

    Service of section 8/21 for possession- all other £120 Including VAT

    Preparation of court papers for possession £150 Including VAT

    Plus court fee to the court £280 Exempt VAT

    Preparation of application for bailiff warrant £90 Including VAT

    Plus bailiff warrant fee to the court £110 Exempt VAT

    Attendance at eviction with bailiff £120 Including VAT

    Attendance at court hearing tribunal/ dispute resolution- per day/part day £300 Including VAT

    If there is anything you do not understand or you would like a further explanation - please call or email on the number or address above.

    Complete Lettings is a local independent Lettings Agent that specialises exclusively in lettings, tenant finds and property management. We are now in our tenth year of providing a quality service for landlords and tenants.

    Complete Lettings is registered with The Deposit Protection Service (DPS) and all tenant deposits are lodged with them in the only Government authorised Custodial deposit scheme; neither Complete Lettings, nor the landlord, has access to these deposits. Tenants are able to log onto the DPS website and view the details of the deposit, update contact details and when moved out, request payment. All Inventories are undertaken by an independent company.

    All tenant rents received and prior to payment to the landlord, are held in a client bank account separate from the accounts of Complete Lettings. The proprietor holds professional indemnity and public liability insurance. In compliance with the Consumer Rights Act 2015: Duty of Letting Agents to Publicise Fees etc. (Exclusion) (England) Regulations 2015: We are not a member of a client money protection scheme. We are a member of the Property Redress Scheme, Membership No. PRS001123.

    Full Management Service- Details of service provided

    The fee for this is 12% including VAT (equal to 10% plus VAT) per month of the gross monthly rental income for the term of the tenancy. Additionally at the start of the tenancy there is a an letting arrangement fee of £180 including VAT (reduced to £90 including VAT for subsequent re-letting).The services charged are as follows:

    Included in Letting Arrangement Fee on first let:

    Rental Valuation of property No Charge

    Setting up account details (On first let only)

    Particulars of property including professional photographs

    Letting Arrangement Fee on first and all subsequent lets:

    Accompanied viewings - advising on viewings

    Negotiating between landlord and tenant

    Mailing list

    Listing on our Website and www.rightmove.co.uk

    Referencing of Tenants (cost covered by tenant ) No Charge

    Preparation of Tenancy Agreement (charged to tenant) No Charge

    Preparation of inventory and schedule of condition (charged to tenant)

    Tenants check in and out - agreeing inventory No Charge

    Transfer of all utilities to tenants name - excludes telephone & broadband

    Accounting to The Deposit Protection Service a deposit from the tenant

    Re-letting and continuing process, minimising vacant periods

    Monthly management fee:

    Rental collection taken on a monthly basis

    Monies collected from tenant and credited to Landlords account

    Detailed itemised statements

    Periodic property inspections, reporting as required

    Arrange for Gas safety maintenance and inspections

    Arranging any necessary repairs or maintenance (re-charged at cost)

    (We do not mark-up or receive commission from contractors)

    Paying regular outgoings from rental payments, as required

    Arranging renewal of tenancy agreement as necessary

    Advise on local market trends

    Advise on rental increases and serve relevant notices

    Arranging buildings and contents insurance on behalf of landlords

    Tenant Find Service- Details of service provided

    A tenant find service and our fees start from £360 including VAT for a studio type property. This covers preparation of letting particulars, all advertising costs, accompanied viewings, and any other work as required prior to letting including the preparation and service of an Assured Shorthold Tenancy agreement (cost charged to tenant) and all relevant notices prior to commencement of the tenancy. This also includes preparation of an independent Inventory and Schedule of condition and checking-in of tenant.

    Rental Valuation of property No Charge

    Accompanied viewings - advising on viewings

    Preparation of Tenancy Agreement (Charged to tenant)

    Mailing Lists

    Particulars of property including professional photographs

    Listing on our Website and www.rightmove.co.uk

    Referencing of Tenants (Cost charged to tenant) No Charge

    Preparation of Inventory (Cost charged to tenant) No Charge

    Tenant check in (Cost charged to tenant) No Charge

    Tenant check-out (If requested) £90.00 including VAT

    Collect first month's rent and deposit. Transfer deposit to The DPS

    Transfer first month's rent net of fees to landlord

    Transfer of all utilities to tenants name - excludes telephone & broadband

    Account for Deposit to The Deposit Protection Service (The DPS)

    Tenant Introduction Only Service - Details of service provided

    A tenant introduction only service at £180 including VAT. This covers preparation of letting particulars, all advertising costs, accompanied viewings, and any other work as required prior to letting, including the referencing of the prospective tenant (cost covered by the tenant(s)) All other work in preparing the tenancy is undertaken by the landlord. The tenants contact details will be forwarded on receipt of the introduction only fee.

Contact us

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A TENANTS GUIDE TO COMPLETE LETTINGS
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    All applicant enquiries are processed by courteous and efficient staff. 

    Our staff are trained to listen to your requirements for a property, and will do their best to match those requirements. 

    Tenant fees are charged for referencing, AST and inventories.
    These are detailed below and will be provided when you view a property. They are also displayed in our brightly lit shop, to be viewed without having to ask.   

    We endeavour to deal with maintenance issues promptly, and it is our aim that you feel comfortable in your home. 

    PLEASE REGISTER YOUR REQUIREMENTS, EVEN IF YOU DO NOT SEE SOMETHING WHICH IS SUITABLE.
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    Tenant Fees

    The asking rent does not include letting fees. Depending on the number of applicants and the property you select, the following upfront fees apply (all including VAT at the prevailing rate)

    Studio/1 bed £240 one applicant - £345 two applicants

    Two/Three bed £315 one applicant - £390 two applicants - £75 additional applicant

    Four Bed £345 one applicant - £429 two applicants - £75 additional applicant

    Each additional bed £30 for one or two applicants - £75 additional applicant (above 2)

    Additional pet deposit (where applicable) Additional 50% on deposit

    Cost of End of Tenancy cleaning and repairs: To be deducted from deposit (only if applicable and after allowing for fair wear and tear)

    All of the following are included in the above Application fee:

    General administration fee No charge

    Referencing (bank, guarantor, prior landlord) No Charge- included above

    Credit checks - No Charge- included above

    Fee for drawing up tenancy agreements - No Charge- included above

    Renewal of tenancy - No Charge

    Inventory fee including check in and out - No Charge- included above

    Guarantor arrangement/ application fee - No Additional charge

    We accept Debit card and cash payments for the application fee; Credit card payments incur a 2.5% charge.

    If there is anything you do not understand or you would like a further explanation - please call or email on the number or address above.

    Complete Lettings is a local independent Lettings Agent that specialises exclusively in lettings, tenant finds and property management. We are now in our tenth year of providing a quality service for landlords and tenants.

    Complete Lettings is registered with The Deposit Protection Service (DPS) and all tenant deposits are lodged with them in the only Government authorised Custodial deposit scheme; neither Complete Lettings, nor the landlord, has access to these deposits. Tenants are able to log onto the DPS website and view the details of the deposit, update contact details and when moved out, request payment. All Inventories are undertaken by an independent company.

    All tenant rents received and prior to payment to the landlord, are held in a client bank account separate from the accounts of Complete Lettings. The proprietor holds professional indemnity and public liability insurance. In compliance with the Consumer Rights Act 2015: Duty of Letting Agents to Publicise Fees etc. (Exclusion) (England) Regulations 2015: We are not a member of a client money protection scheme. We are a member of the Property Redress Scheme, Membership No. PRS001123.

Contact us

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GETTING TO KNOW US
  • Introduction

    The Team
    Complete Lettings is owned and managed by Nicola Wilkes. She is pleased to announce that they are celebrating 10 Years as an established and independent Lettings and Property Management company.




  • Team Member

    image cannot be displayed
    Nicola Wilkes - Owner/Manager
    Nicola is the dedicated owner of Complete Lettings with a busy life both at work and at home, being a mum to 6 children. She has over 15 years experience in the property industry, with many more in a customer services environment. Nicola believes that putting people first is the key to a successful working relationship, whether you are a Landlord or a Tenant. Good communication is also essential to ensure smooth running tenancies.
  • Team Member

    Paul Remsik- Account & Finance Controller
    Paul has worked with Complete Lettings for 3 years. He handles all aspects of accounts for the business including processing rents, credit control and providing landlords and tenants alike with the accounting information they require. Paul has over 20 years accountancy experience.
  • Team Member

    Jamie Connor - Accounts Property Administrator
    Jamie is the newest member to the Complete Lettings team. He supports both Nicola & Paul in their day to day functions. He id dedicated, committed and his attention to detail is second to none. 
Contact us

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    Where we're active

    Our Branch

    Our Branch

    Current Properties

    Previously Marketed Properties

    Note: Markers represent the centre of postcodes, not exact locations

    Find us

    12
    Silver Street
    Trowbridge
    BA14 8AA

    Telephone us

    Letting: 01225 686092  Local call rate

    Email us

    Contact us

    Disclaimer

    The content on this Microsite has been uploaded by Complete Lettings, Trowbridge. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Complete Lettings, Trowbridge. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Complete Lettings, Trowbridge. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

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