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Donald Ross Residential Lettings
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    Our Story..........

    Our Lettings Agency opened in August 2012 and is founded on the same successful principles we have employed within property sales, we have invested in the latest management software to ensure our Landlords and tenants get the best possible service and advice that clients have come to expect from us.

    Call us now to arrange your free, no obligation rental appraisal!!

    Tenants can also be assured of excellent service, with 48 hour references and smooth sign up and move in.

    We have quality rental properties available now!!

    Our goal is to bring the same successful formula, hands on approach and marketing style to the business setting it apart from our franchised, corporate or PLC competitors.

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    When letting your property through DONALD ROSS RESIDENTIAL we commit to provide you with first class customer care and to represent your best interests in all communications.

    Our Exclusive Rent on Time service ensures that if your tenant pays late you do not need to worry, it is our problem, not yours. No worries and no hassle, we can take care of everything for you, including all of the arduous legal work and tenant eviction.

    Even if your tenant continually fails to pay the rent, we will continue paying the rents to you no matter what. We handle all communication with the tenant and any dispute resolution costs including securing court orders where necessary.

    We continually strive to achieve our vision and work within our core values whilst sharing in the success of our clients, our employees and our company.

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ATTENTION LANDLORDS
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    Why Choose Donald Ross Residential?

    As the areas foremost independent property company our results speak for themselves.

    For instance, did you know that Landlords can be confident knowing that 85% of our properties are let agreed within 4 weeks.  This ensures the minimum time that you have a vacant property.

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    Exclusive Service - Rent on Time....every time!

    At Donald Ross we strive to offer you a world class service. 

    We want to offer our Landlord's cutting edge, innovative products, at competitive prices.

    What makes Donald Ross different?

    We pay your rent on time, every time.

    If your tenant pays late you do not need to worry, it is our problem, not yours. No worries and no hassle, we can take care of everything for you, including all of the arduous legal work and tenant eviction. Even if your tenant continually fails to pay the rent, we will continue paying the rents to you no matter what. 

    We handle all communication with the tenant and any dispute resolution costs including securing court orders where necessary.

    Rent on Time really is the stress free way to guarantee your rental income and in our professional and experienced opinion, it is priceless.

    What is Rent on Time?

    A rent collection service
    Guaranteed rent to the Landlord!
    Rent paid regardless of whether the tenant pays or not
    Reducing risk of rental arrears
    Guaranteed cash flow
    Enables safe management of finances
    Legal expenses cover

    Landlords can focus on returns without:

    Having to worry about defaults
    Wasting time & money chasing rent
    The worry & cost of potential evictions

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    Note From Our Director

    We at Donald Ross Residential Love our job, the environment, the competitiveness, the variety, the client interactions and much, much more.

    However the reputation of the industry and some of the individuals within it still doesn't sit comfortably with me, however there has been some improvement in recent years.

    It's for that reason I take an extreme ethical stance on dealing with clients, this is drilled into all of my staff throughout the business. Being an honest and genuine person that cares does not need to come at the expense of ambition or excellent selling skills.

    It is perfectly feasible to encourage someone to let a property without resorting to unprofessional tactics, everyone working at Donald Ross is directed to master this craft if they expect their employment to be a long and fulfilling career.

    This policy has allowed us to create a successful culture with core values our people believe in, that ensures that you, our valued client, have an exceptional experience that is based on trust, transparency and prompt transaction.

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TENANTS
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    Looking for a suitable property can be challenging, we at Donald Ross Residential aim to find you're your ideal rental property.

    Also making the rental process as smooth and stress free along with providing a professional service.

    When in tenancy we continue to care for you as a tenant making sure that every issue is quickly resolved so you can enjoy every moment in your rental property making it feel like home.

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OUR TEAM
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    Donald Ross Residential

    Our team has significant lettings and property management experience and aim to provide our landlords and tenants alike with a professional service.

    Tel: 01292 288358

    Email: office@donaldross.co.uk

    www.donaldross.co.uk

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    Michele Walker - Lettings Assistant
    michele@donaldross.co.uk Tel: 01292288358

    "I joined the Donald Ross Letting Team in September 2014 and I have thoroughly enjoyed being part of a committed, professional and very friendly team.I particularly enjoy meeting new clients and matching their needs to our extensive property portfolio before continuing to build a good working relationship with them.We are a family run business who strive to give a professional and friendly service to all our Tenants and Landlords alike. This is proven by our position in the Lettings Market."
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    Stephenie Marshall - Lettings Assistant
    stephenie@donaldross.co.uk Tel: 01292288358

    "Since joining the Lettings Team at Donald Ross Residential in September 2014 I find my work environment extremely refreshing. Dealing with both landlords and tenants alike and meeting their requirements on a daily basis is by far the most rewarding part of my job. From the initial phone call, ensuring a seamless move to a new home and further, to maintaining our landlord and tenant service levels throughout the period of tenancy is key to ensuring delivery of our first class service. It is apparent that excellence is the driving force behind the business and for me, it is exciting to be part of such a friendly, efficient team who are willing to go the extra mile for every client."
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    Where we're active

    Our Branch

    Our Branch

    Current Properties

    Previously Marketed Properties

    Note: Markers represent the centre of postcodes, not exact locations

    Find us

    11 Beresford Terrace,
    Ayr,
    KA7 2ER

    Telephone us

    Letting: 01292 872311  Local call rate

    Email us

    Contact us

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    • Introduction

      WHAT OUR CUSTOMERS SAY

       

       

      " Was very happy with the service provided, I hope to say I won't be using them again as I don't intend to move again, but I would certainly recommend them. "

      " I was very happy with the expertise and knowledge of the firm. Once I sold I then bought one through the same firm and therefor the transacations was that much simplier. The staff were very polite at all times and I would recommend to anyone. "

      " We were delighted by the service received from Donald Ross. They were very professional, easy to deal with and always kept you up to date with everything on a regular basis. Everything ran smoothly and there charges were very reasonable compared to other agents. Would definately recommend them. "

    Testimonials from Landlords

    • Landlord Testimonial

      "May I take this opportunity to say you/Donald Ross have been a breath of fresh air and I compliment you for your efforts. If only we had additional flats to let in Ayr to offer you. Rest assured we will pass other local business your way when we get it and will recommend your firm to others."

    Testimonials from Tenants

    • Tenant Testimonial

      "I would like to add that I have received excellent service throughout my six months lease and I would highly recommend Donald Ross as a professional company offering a high standard of customer service."
    • Tenant Testimonial

      "When my wife and I were looking to move to Ayrshire our first choice was Donald Ross, thankfully it was the right choice! 

      On approach the professionalism was beyond our expectations. We have since relied on DRR recently and again we were taken back by how quickly everything was organised and taken care of. It is a real pleasure dealing with the lettings team, and we thank them all for making what should have been a stressful situation a pure and utter breeze.

      Keep up the excellent work!"

      Mr & Mrs Rennie - Tarbolton.

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