Frost's Estate Agents first opened in only 1992 at 4 Chequer Street St. Albans and we have established ourselves as the leading independent Estate Agent in the area. Since then we have expanded by opening in Marshalswick, a popular suburb of St. Albans, and in the nearby sought after town of Harpenden. We now have a staff of about 50 people providing a quality service to buyers, sellers, landlords and tenants.
The principal, David Frost, has over thirty five years experience in estate agency and is a Fellow of the National Association of Estate Agents. We are members of the Estate Agents Ombudsman Scheme (OEA) and are the exclusive agent for the Home Sale Network in St. Albans.
Since opening just over twelve years ago our team has grown from three to 50 and now, as then, our aim is the same;
to provide a far better service
The corporately owned agents will tell you that size matters, but having 100's of branches throughout the country is of no use to you when you are waiting for ages for them to answer their phone because head office has cut back on their staff (and probably their advertising too). Some agents will say they are small enough to care, but this doesn't help you sell your house when the buyer gives up waiting for details because there is only one person in the office and they are on the phone!
At Frost's we believe we have the balance right, we are an independent family run firm big enough to provide the service locally -- where it counts. Our offices are generously staffed with professionally trained, enthusiastic and motivated staff whose performance is continually monitored. In fact based on regular ‘mystery shopping' surveys we have been independently assessed as the best by Cendant Mobility, the largest relocation company in the world, Hometrack and the Guild of Professional Estate Agents.
When you phone Frost's you get attentive customer service, in fact we even have a minimum standard for this, our target is to answer all calls within three rings – Why not put our service to the test? If you want to buy, sell or rent in the St Albans or Harpenden areas call us now.
Our people are waiting…. and you count