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Superior letting agents
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    Heather & Lay have been successfully letting property in Falmouth, Penryn, Truro and the surrounding areas for over 15 years and in that time we have established ourselves as the area's largest and most successful independent letting agency with the knowledge, experience and resources to help you successfully let your property.

    Our approach to business is simple and fair; we treat every property with the same care as if it were our own and deal with every situation with honesty and professionalism.

    This approach works well as much of our business is generated through word of mouth, recommendations and repeat business, with close to 600 individual landlords now under our care.

    Our aim is to provide landlords with a comprehensive guide to all aspects of letting. Don't worry, if it seems a bit complicated at first, we will take the time to guide you through the process. Personable and friendly we are here to help provide a professional service to Landlords and Tenants alike - 01326 374850

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    Online access for landlords
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    Did you know that our landlords now benefit from secure, easy and free access to their property files online?

    This powerful and exclusive real time information tool helps our landlords stay connected to their investment and updated 24 hours a day, 7 days a week! Ensuring you receive not just the best customer experience but the most efficient one too.

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    Preparing your property to let
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    What tenants expect...

    Furnished or Unfurnished?

    By far the greatest level of demand from tenants is for properties that are available unfurnished. This traditionally includes just carpets, curtains and white goods. This has the advantage, from the landlord's perspective, of avoiding the need for additional maintenance/replacement and for annual testing of further electrical appliances.

    Decorations and Carpets

    We recommend these should be fresh and neutral in terms of colour and style. Higher quality properties will always attract better quality tenants and therefore it is vital that a property is well presented to meet the expectations of a potential tenant.


    Security systems (locks on windows and external doors, lights, and even full alarm systems) are often considered essential by prospective tenants, and are taken into consideration by all the leading insurance companies when calculating premiums.

    Domestic Appliances

    These should also be of good quality and condition and subject to regular servicing. It is important that full instructions for use are left on the premises to avoid the need to call in an engineer to demonstrate. Gas and electrical appliances must meet legal safety requirements and oil appliances must meet legal safety requirements and oil appliances should be tested annually.


    It is essential that the property is handed over in clean condition. We strongly recommend that the property be professionally cleaned throughout, including all carpets. This creates a benchmark that will be recorded in the Inventory and Schedule of Condition, and will allow us to maintain a high standard through subsequent tenancies. We can provide the names of reputable and economical cleaning contractors.


    Gardens should be left in good seasonal order so that the benchmark is set for the tenants, whose responsibility it will be to maintain the same standard. We recommend that relevant tools are provided by the landlord. If the garden is particularly large, or complicated to maintain, it may be appropriate for the landlord to retain responsibility in the rent. We will be happy to help find suitable gardeners, be it for a full maintenance programme, hedge/lawn cutting, pruning or an occasional tidy.


    These services should be left connected and we will notify them of the change. Please note only the account holder can close the account. Under the Housing Health and Safety Rating System, Tenants must be able to control and regulate heating systems.


    If a telephone line is installed at the property you should instruct the provider to put a temporary stop on the line, when you vacate, and send you a closing account.

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    What fees will I be charged if I choose to rent a property with Heather & Lay?

    It is important to understand that many aspects of renting a property require the assistance of specialised companies. At Heather & Lay we pride ourselves on offering our tenants a balanced service that will provide value for money with transparent and efficient results. To this end, and applying best practice policies we will employ individual companies to complete essential tasks. The fees associated with these tasks will be passed on to you and are listed below.

    When you have agreed on the property of your choice, you will be provided with an initial offer form, this can also be downloaded from our website. The offer form and tenant's terms and conditions acceptance form must be completed and signed by you and returned to us, we will then use this key information to submit you interest to the landlord. It is not a referencing application form - formal application will be made available to you online and a link will be emailed to you. It is essential you respond to the link swiftly, as any delay may damage your application.

    Below is a list of our 2016 fee scales. This helps explain any fee which is due before you sign your tenancy agreement and any fees which may become payable during and after your tenancy. Heather & Lay are members of the Property Redress Scheme and NALS Client Money Protection Scheme. This list is a guide only as fees can vary depending on the size of the property. Please ask a member of our letting staff if you need further help. All fees shown including VAT at 20%

    Fees for moving in *Administration fee for 1 applicant

    Administration fee for 2 applicants

    Company administration




    Additional person after 2 applicants

    Student Fee

    £85 (per applicant)

    £150 per student & their guarantor

    Additional fees which may become payable to some applicants... Guarantor's referencing £85 (per guarantor) Fees after moving in Tenancy renewal fee £15 Amendments & re-issue of tenancy agreement *please note any change of occupier must also be subject to the administration fee for 1 applicant. £85 Failed direct debit or standing order not set up £36 Early surrender fee/ re-let without prejudice £240 payable to initiate the process. Full liability for all rent until the start date of any new tenancy and all fees usually payable by the landlord for administration or remarketing of the property i.e. inventory remake. Please seek confirmation in writing. Inventory check out fee using independent company £50 - £70 Unfurnished £65 - £85 Furnished(depending on property size, please seek confirmation in writing) Post agreement addendum £36 Written reference £15 Contractor access service £15 per hour

    When do I pay the tenancy administration fee?

    Once you have decided to apply for a property, and completed, signed and returned an offer form with terms and conditions acceptance form, Heather & Lay will submit your interest to the landlord. Once the terms of the tenancy have been provisionally agreed with your landlord you will be asked to pay the administration fee, after which a link to complete formal reference applications will be emailed to you. It is essential you respond to the link swiftly, as any delay may damage your application. Debit card is recommended, any credit card payments will be subject to a 3% charge.

    What is the tenancy administration fee?

    This fee includes the cost of referencing using an independent company and will include but not exclusively, checking your credit status, current employer, current or past landlords, and any other information relevant to help assess the suitability of your tenancy application. The fee also includes all administration costs incurred by Heather & Lay including issuing a tenancy agreement and protecting your security deposit.

    Should you fail the referencing for any reason including adverse credit history, or if you withdraw from the tenancy after referencing has begun the administration fee is forfeited in full. Should the landlord withdraw from the tenancy the administration is fully refundable to you.

    Any additional fees that may be applicable to you, for example a guarantor fee, will be payable before proceeding with the application. The first rental and security deposit payment will be paid 3 working days prior to the tenancy start date.

    What other fees may be payable before I can move into the property of my choice?

    Additional Person

    This covers the cost of processing the application and associated paperwork for any additional applicants.

    Guarantor's Referencing

    Depending on the outcome of your referencing you may require a guarantor. This is not uncommon, and means someone will support your application by being additionally referenced to ensure they can cover the overall rent commitments in the event that you cannot. This fee is payable in respect of each guarantor to cover referencing costs and providing a 'Deed of Guarantee' as part of the tenancy agreement, which details their obligations as a guarantor.

    Amendments & re-issue of tenancy agreement

    If you need a guarantor or the landlord agrees that you may keep pets at the property for example, the standard tenancy agreement will need special conditions and amendments added, and this fee will be charged. This fee will also be charged if you wish to change the agreed terms of the tenancy as the paperwork will need to be changed and produced again.

    During and after the tenancy, we offer additional services where fees may apply:

    Tenancy renewal fee

    This is the cost of preparing a new tenancy agreement and negotiating with your landlord for a further fixed term tenancy. Extending your tenancy, if agreed by your landlord, provides assurance of staying in the property for a further fixed period, and avoids the uncertainty of a landlord serving notice at any given time.

    Amendments & re-issue of tenancy agreement

    This may be applicable if a change to the tenancy is required mid term. This may be due to a change in personal circumstances or a request to leave the tenancy early. This is agreed prior to the end of the tenancy agreement and is strictly subject to Landlord consent.

    Post agreement addendum

    Should you alter your application after contracts have been formally issued, and it is appropriate to do so, Heather & Lay can produce an addendum to the tenancy agreement strictly with the landlord's consent.

    Failed direct debits or standing order not set up

    This fee is to cover the charges and administration cost when a standing order needs to be re-issued or a direct debit fails, the landlords rent cannot be processed and letters need to be sent. Standing orders are out of our control so it essential that you check with your bank well in advance of the rent due date that the standing order is in place and that funds are available to pay the rent.

    Early surrender fee

    If the tenant requests an early termination of the contract and the landlord agrees for the property to be remarketed then the early surrender fee is required. This must be paid prior to the commencement of remarketing. In addition the tenant is liable to pay the landlords administration and marketing costs and will also remain liable for the property, relevant home insurances and the rent until the commencement of the new contract with the replacement tenant.

    Check out fee using independent company

    At the landlord's expense an independent inventory of the property will be made before the property is occupied by you. You will be liable for a check out fee when the inventory clerk carries out their inspection at the end of the tenancy. The check out report forms an important part in how the return of your security deposit is arranged.

    Written reference

    If you wish to leave the property you are renting and apply through a different agent they may want us to provide you with a written reference or complete specific forms for the benefit of their referencing process.

    Contractor Access Service

    If you are unavailable, or unable to have someone else provide access to contractors, Heather & Lay can arrange for a member of staff to wait at the property providing staff numbers allow it, precise times are observed and payment is provided in advance.

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  • Team Member

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    Tim Heather - Director
    Tim founded Heather and Lay with John Lay in 1987. A local estate agent with a wide range of experience from conventional estate agency to development and letting. Starting his estate agency experience over 32 years ago in Penzance. A career move to Helston provided a brief interlude to his Falmouth and Penryn sojourn!
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    Alistair Iverson - Lettings Manager
    Alistair has worked in lettings for 10 years and is ARLA qualified, he is well versed in every aspect of letting and prides himself on building strong relationships with landlords and tenants alike. Before moving to Cornwall he worked for an independent letting agent in the City of Bath World Heritage Site for 7 years and then for a large corporate agency in upmarket Clifton Village ,Bristol. Always positive in his attitude you can rest assured that your property is in safe hands.
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    Sarah Symes - Property Manager
    Originally from Kent, Sarah moved to Cornwall in 2003, where she attended Truro College and gained BTECs in Business and Secretarial Studies. Since leaving college Sarah has worked in a variety of job roles, including Retail Management, Commercial Art and Marketing before settling into the world of Estate Agency. Sarah prides herself on building rapport with landlords and tenants, making use of her extensive knowledge of the local area and drive to achieve results for both. Sarah is thoroughly pleased to have joined the fantastic team here at Heather & Lay.
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    Emily Green - Property Manager
    Emily worked previously in Social Housing; she has extensive knowledge in Housing Management and Income Management. With a degree in Public Services and extensive knowledge of Housing and Criminal law, Emily is confident in dealing with complex or difficult issues that can arise during problematic tenancies. Emily is of Cornish heritage which drives her passion for helping and supporting people locally. In her spare time Emily's hobby is running along the many Cornish coastlines.
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    Katerina Smith - Maintenance Co-ordinator
    Katerina has a wealth of experience in customer services. She has previously worked at an established letting agency in Helston and on cruise ships. Kat heads up our viewing team and is versed in finding quality tenants for quality properties. She will help landlords and tenants get everything in place, ready for their move in and the start of tenancy.
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    Howard Richards - Property Inspector
    Before joining Heather and Lay Howard worked for nearly 20 years for the local authority based in Truro. For most of that time Howard managed the Private Sector Housing Team which is a service to improve privately owned and rented homes. Howard has a wealth of experience in this field including a good knowledge of legal, housing standards. During his work with the council Howard worked closely with many private landlords and local letting agents to advise and take action to ensure properties are safe and free from harmful conditions.
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    Kay Wimbury - Maintenance Co-ordinator
    Kay has been with us since January 2016 and together with Katerina will provide full maintenance support. Kay is an experienced letting agent with over 6 years of experience in all aspects of property letting.
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    Katie Harris - Lettings Administrator
    Recently relocated to Cornwall from Berkshire, has been in lettings for 8 years and worked for a large independent letting agent in Berkshire. Katie has worked in various areas of the lettings industry from carrying out periodic inspections, arranging maintenance, valuing properties for marketing and completing tenancy agreements and referencing. Katie completed the lettings ARLA NFOPP award in 2011 and brings knowledge and experience to the team.
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    Poppy Head - Receptionist
    Poppy has been working with Heather & Lay for over two years now in the Penryn office, as receptionist she has learnt the ropes of lettings. Poppy's background in performing arts have made her confident and approachable, finishing Falmouth sixth form with a distinction star in performing arts and Maths.
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    Lisa Schofield - Lettings Negotiator
    Lisa is a people person and works within our viewings team, she has a wide range of property experience and is adept at matching applicants to the right property. Lisa has a degree in business studies and has worked on wide range of projects from property development to Health services for East Devon County Council.
Contact us


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      We offer a unique and unrivalled professional management service to our clients covering a wide area of South & West Cornwall.

      We manage a large portfolio of properties in Falmouth, Penryn , Truro , Helston & The Lizard, Redruth and all outlying areas & villages inbetween.


      Call us now without obligation in you have property to let on our `patch`





    Where we're active

    Our Branch

    Our Branch

    Current Properties

    Previously Marketed Properties

    Note: Markers represent the centre of postcodes, not exact locations

    Find us

    Church Street
    TR11 3DN

    Telephone us

    Letting: 01326 455037  Local call rate

    Email us

    Contact us


    • Introduction

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      Heather & Lay have been at the forefront of the property market in the Falmouth, Penryn & surrounding areas for over 25 years.

      As a local independent firm we have an established reputation within the local community and beyond.

      The bedrock of that reputation is the quality of our service and our honest, straightforward approach to business.

      This is reflected in over 50% of our new business arriving courtesy of existing Landlords & Tenants recommending us to others.

      Some of those recommendations we are delighted to share with you below..

    Testimonials from Landlords

    • Landlord Testimonial

      I congratulate you on your professional standards!

      It's been a pleasure working with you and I congratulate you and your staff on your professional standards! Also, a Big thank you to All of your office staff for their superb, polite help over the years!

      Mr D Wood , Landlord - Newquay

    • Landlord Testimonial

       best letting agency

      Thank you once again for all the work you do on my behalf. If there was an award for the best letting agency you would certainly win it hands down.

      Mrs M Kerr, Landlord - Mabe

    • Landlord Testimonial

      Yours letting service has been fantastic

      I had Heather & Lay at the top of my list as your letting service has been fantastic.

      A Ralph, Landlord - East Lothian

    • Landlord Testimonial

      friendly and professional service

      Our first experience of letting has been a pleasurable one due to model tenants and you and your team providing a friendly and professional service. I would highly recommend you.

      T James, Landlord - Falmouth

    • Landlord Testimonial

      a benchmark for other companies.

      We would like to thank you very much for all the help you and your company have offered us over the last few years. Your company will always be a benchmark for other companies.

      I A & R Layton, Landlords - Wythall, Nr Birmingham

    • Landlord Testimonial

      I can honestly say that you have been the best

      May I take this opportunity to thank you all at Heather & Lay Lettings for the help and service you have given me over the past few years. I have dealt with many letting agents in various places around the UK and I can honestly say that you have been the best. All the best.

      D Davies, Tenant - London

    • Landlord Testimonial

      your standards of service are way out in front.

      As our first tenants come to the end of their contract, Mary and I would like to thank you for your efficient and considerate attention to the letting of New Street. We have moved many letting agents for our properties over the years but your standards of service are way out in front.

      Mr N & M Hawke, Landlords

    Testimonials from Tenants

    • Tenant Testimonial

      service excellent .. over the last 6 years

      I would like to take this opportunity to thank every one at your office for all the help and support over the last 6 years that I have rented through you. Your service has been excellent

      J Duffy

    • Tenant Testimonial

      Honest and refreshing ..

      I would like to say that I am sorry to be leaving Heather and Lay as I have enjoyed my time in the flat and found the experience of dealing with your company honest and refreshing, you and your members of staff have always helped me when I have had problems and supported me through the difficult time at the end of last year. I hope that the new company I will be using lives up to your high standards.

      S Smith
    • Tenant Testimonial

      You've been amazing.

      Thanks again for all your help and hard work throughout our tenancy, you've been amazing.

      Kindest regards


    • Tenant Testimonial

      setting me up so well in my new home

      Thanks again to all at Heather and Lay for setting me up so well in my new home.

      Best wishes

      N Percivall

    • Tenant Testimonial

      will not hesitate to recommend your services

      It has been an absolute pleasure and priviledge living and doing business with Heather and Lay.

      In future I will not hesitate to recommend your services to anyone moving to Falmouth /Penryn area,

      P Kumar Chef

    • Tenant Testimonial

      dealings with your company have been a pleasure

      Again - thank you for sorting this thing out for me. It's been a great place to stay and dealings with your company have been trouble-free and a pleasure,.

      Prof A Mc Neillie

    • Tenant Testimonial

      It`s been a pleasure

      Thanks for this.

      It's been a pleasure to rent from you several times.

      A Trexler
    • Tenant Testimonial

      Thanks for the service you  provided over 6 yrs

      I have been a tenant with you for over six years and would like to take this opportunity to thank you for the service you have provided me during this time.

      K Munden, tenant - Falmouth

    • Tenant Testimonial

      Have nothing but praise for H&L as agents

      I have enjoyed living here and have nothing but praise for Heather & Lay as agents. Should I be seeking another rental property I wouldn`t hesitate to use you again

      C Sowter - tenant - Penryn  Sept 2013

    • Tenant Testimonial

      You have looked after me wonderfully

      It is definitely with mixed feelings that I move out. You, Sara and the others have looked after me wonderfully..

      Mark Hayes - Head of Commercial Enterprise Somerset College Sept 2013

    Contact us


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