Title

Leaders now incorporating IMS
  • paragraph

    Leaders recently completed the acquisition of IMS in Derbyshire, providing us with an opportunity to bring our expertise in the sales and lettings markets to the town.

    As one of the UK's longest-established and most respected estate and letting agents, Leaders can be trusted to meet your needs as a seller, landlord, buyer, tenant or buy-to-let investor.

    Our team is based in the heart of the community, allowing each of our experts to keep their finger on the pulse of the local property market. The result is that we are perfectly placed to help sellers and landlords achieve the best price for their property.

    We understand no two sellers or landlords are the same, which is why we have developed a range of services to suit all circumstances and ambitions. What's more, our packages can be tailored to fit exactly what you are looking for in a quality letting or estate agent.

    From the point of valuation all the way through to completion, our knowledgeable, experienced and friendly staff will act in your best interests and aim to oversee a smooth sale. And if you are letting, we can take all the weight off your shoulders by managing every aspect of the process from finding and vetting quality tenants to dealing with maintenance and repairs.

    The branch is also able to offer free, no-obligation advice to buy-to-let investors based on local market insight, helping you take the first steps towards success as a landlord.

    For a quality sales or lettings service you can trust, look no further than your local Leaders team.

Contact us

Title

Our branch locations

Our Branch

Our Branch

Branches within our network

Branches within our network

Our Office Address Services Contact
Derby
11-12 Cornmarket, Derby,
DE1 1QH
Letting: 01332 448178  Local call rate
Network Offices Address Services Contact
Aldershot
114 Victoria Road
Aldershot
GU11 1JX
Letting: 01252 915153  Local call rate
Aldershot
114 Victoria Road,
Aldershot,
GU11 1JX
Buying: 01252 915151  Local call rate
Altrincham
8 The Downs,
Altrincham,
Cheshire, WA14 2PU
Letting: 0161 956 8140  Local call rate
Altrincham - Sales
8 The Downs,
Bowdon,
Altrincham,
WA14 2PU
Buying: 0161 956 8141  Local call rate
Basingstoke
26 Winchester Street, Basingstoke, RG21 7DZ Letting: 01256 226084  Local call rate
Basingstoke
26 Winchester Street,
Basingstoke,
RG21 7DZ
Buying: 01256 226083  Local call rate
Beckenham
73
High Street
Beckenham
BR3 1AN
Letting: 020 8012 5563  Local call rate
Beckenham
73 High Street,
Beckenham,
BR3 1AN
Buying: 020 8012 9153  Local call rate
Belper
4 Chapel Street,
Belper,
DE56 1AR
Buying: 01773 437155  Local call rate
Letting: 01773 437005  Local call rate
Bitterne
363 Bitterne Road,
Bitterne Village,
Southampton,
SO18 5RR
Letting: 02382 092144  Local call rate
Bognor Regis
61 High Street,
Bognor Regis,
PO21 1RY
Letting: 03301 011520  Local call rate
Bognor Regis
61 High Street,
Bognor Regis,
PO21 1RY
Buying: 01243 935010  Local call rate
Bolton
87 Bradshawgate,
Bolton,
BL1 1QD
Letting: 01204 299050  Local call rate
Bolton
87 Bradshawgate,
Bolton,
BL1 1QD
Buying: 01204 299122  Local call rate
Borrowash
Park House, Victoria Avenue,
Borrowash,
DE72 3HE
Letting: 01332 448176  Local call rate
Bournemouth
4 Hinton Road,
Bournemouth,
BH1 2EE
Letting: 03301 011020  Local call rate
Bournemouth
4 Hinton Road,
Bournemouth,
BH1 2EE
Buying: 01202 066024  Local call rate
Bracknell
81 High Street,
Bracknell,
RG12 1DZ
Letting: 01344 588033  Local call rate
Bracknell
81 High Street,
Bracknell,
RG12 1DZ
Buying: 01344 588093  Local call rate
Brighton Marina
18 Waterfront,
Brighton Marina, Village,
Brighton,
East Sussex,
BN2 5WA
Buying: 01273 839068  Local call rate
Brighton Marina
18 Waterfront,
Brighton Marina, Village,
Brighton,
East Sussex,
BN2 5WA
Letting: 01273 839311  Local call rate
Bromley
20-21 Church Road,
Bromley,
BR2 0EG
Buying: 020 8419 1586  Local call rate
Bromley - North
20-21 Church Road,
Bromley,
BR2 0EG
Letting: 020 8012 5564  Local call rate
Burgess Hill
13 Station Road,
Burgess Hill,
RH15 9DE
Letting: 01444 704122  Local call rate
Bury St Edmunds
Kings Mews,
Bury St. Edmunds,
IP33 3AE
Letting: 01284 633074  Local call rate
Bury St Edmunds
Kings Mews,
Bury St. Edmunds,
IP33 3AE
Buying: 01284 633075  Local call rate
Cambridge

140 Hills Road,
Cambridge,
CB2 8PB
Letting: 01223 787125  Local call rate
Cambridge
81 Regent Street
Cambridge
CB2 1AW
Buying: 01223 787124  Local call rate
Cheltenham
3 Bath Street
Cheltenham
GL50 1YE
Letting: 01242 378101  Local call rate
Chertsey
1 Windsor Street,
Chertsey,
Surrey,
KT16 8AY
Buying: 01932 485014  Local call rate
Lettings: 01932 579784  Local call rate
Chertsey Lettings
1 Windsor Street,
Chertsey,
KT16 8AY
Letting: 01932 485159  Local call rate
Chichester
3 Northgate,
Chichester,
PO19 1BA
Buying: 01243 935029  Local call rate
Chichester
3 Northgate,
Chichester,
PO19 1BA
Letting: 01243 935030  Local call rate
Christchurch
41 Bargates,
Christchurch,
BH23 1QD
Letting: 01202 066517  Local call rate
Cirencester
Northway House East,
Northway,
Cirencester
GL7 2QY
Letting: 01285 411008  Local call rate
Cranleigh
133 High Street,
Cranleigh,
GU6 8AU
Letting: 01483 660198  Local call rate
Cranleigh
133 High Street,
Cranleigh,
GU6 8AU
Buying: 01483 660195  Local call rate
Crawley
61 High Street,
Crawley,
RH10 1BQ
Letting: 01293 263010  Local call rate
Croydon
312
High Street
Croydon
CR0 1NG
Letting: 020 8012 5565  Local call rate
Croydon
312 High Street,
South Croydon,
CR0 1NG
Buying: 020 8012 5559  Local call rate
Derby
11-12 Cornmarket,
Derby,
DE1 1QH
Buying: 01332 448063  Local call rate
Dorking
280 High Street,
Dorking,
RH4 1QT
Letting: 01306 301017  Local call rate
Dorking
280 High Street,
Dorking,
RH4 1QT
Buying: 01306 301014  Local call rate
Duffield
No.1 Eyes Court, Town Street,
Duffield,
DE56 4EH
Letting: 01332 448177  Local call rate
East Grinstead
121 - 123
London Road
East Grinstead
RH19 1EN
Letting: 01342 616010  Local call rate
East Grinstead
121-123 London Road,
East Grinstead,
RH19 1EN
Buying: 01342 616009  Local call rate
Eastbourne
31 South Street,
Eastbourne,
East Sussex,
BN21 4UP
England
Letting: 01323 737148  Local call rate
Eastbourne


22 Grove Road
Eastbourne
BN21 4TR

Buying: 01323 737148  Local call rate
Eastleigh
12 High Street,
Eastleigh,
Southampton,
SO50 5LA
Letting: 02382 092184  Local call rate
Eastleigh Sales
12 High Street,
Eastleigh,
SO50 5LA
Buying: 02382 200290  Local call rate
Emsworth
11 North Street,
Emsworth,
PO10 7BY
Buying: 01243 935159  Local call rate
Emsworth
11 North Street,
Emsworth,
PO10 7BY
Letting: 01243 935160  Local call rate
Epsom
24 West Street
Epsom
KT18 7RJ
Letting: 01372 435110  Local call rate
Epsom
Waterloo House
Waterloo Road
Epsom
KT19 8AY
Buying: 01372 435106  Local call rate
Fallowfield
351 Wilmslow Road,
Ladybarn,
Manchester,
M14 6XS
Buying: 0161 468 0120  Local call rate
Letting: 0161 468 1342  Local call rate
Fareham
7 High Street,
Fareham,
PO16 7AN
Letting: 01329 279026  Local call rate
Fareham
20 West Street,
Fareham,
PO16 0LG
Buying: 01329 279009  Local call rate
Fareham
7 West Quay House,
20 West Street,
Fareham,
PO16 0LG
Letting: 01329 279010  Local call rate
Faringdon
16 Market Place,
Faringdon,
SN7 7HP
Letting: 01367 303003  Local call rate
Felixstowe
94 Hamilton Road,
Felixstowe,
IP11 7AF
Letting: 01394 821034  Local call rate
Ferndown
406 Ringwood Road,
Ferndown,
BH22 9AN
Letting: 03301 011292  Local call rate
Fiveways
290 Ditchling Road,
Fiveways
East Sussex
BN1 6FJ
Letting: 01273 839185  Local call rate
Fleet
183 Fleet Road,
Fleet,
GU51 3BL
Letting: 01252 915154  Local call rate
FlexiApartments
Surrey House,
46 Commercial Way,
Woking,
GU21 6HW
Letting: 01483 660207  Local call rate
Forest Hill
9-13 The Facade,
Devonshire Road,
London,
SE23 3HA
Letting: 020 8012 5566  Local call rate
Forest Hill
9-13 The Facade,
Devonshire Road,
London,
SE23 3HA
Buying: 020 3324 9218  Local call rate
Godalming
86 High Street,
Godalming,
GU7 1DU
Letting: 01483 660199  Local call rate
Godalming
86 High Street,
Godalming,
GU7 1DU
Buying: 01483 660196  Local call rate
Gosport
124
High Street
Gosport
PO12 1DU
Letting: 02382 092057  Local call rate
Gosport
124 High Street,
Gosport,
PO12 1DU
Buying: 02382 200309  Local call rate
Guildford
229 High Street,
Guildford,
Surrey,
GU1 3BJ
Letting: 01483 660200  Local call rate
Guildford
229 High Street,
Guildford,
GU1 3BJ
Buying: 01483 660192  Local call rate
Gunwharf Quays
95
The Canalside
Gunwharf Quays
Portsmouth
PO1 3FA
Buying: 02382 200306  Local call rate
Gunwharf Quays
95 The Canalside,
Gunwharf Quays,
Southsea,
PO1 3FA
Letting: 02392 777070  Local call rate
Hamble
The Old Post Office
High Street
Hamble
SO31 4HA
Letting: 02382 092440  Local call rate
Hamble
The Old Post Office High Street,
Hamble,
SO31 4HA
Tel: 02380 439900  Local call rate
Buying: 0843 310 2730  BT 4p/min
Haywards Heath
32 The Broadway,
Haywards Heath,
RH16 3AL
Letting: 01444 704164  Local call rate
Haywards Heath
32 The Broadway,
Haywards Heath,
RH16 3AL
Buying: 01444 704163  Local call rate
Headington
Holly Tree House
2 Windmill Road
Headington
Oxford
OX3 7BX
Letting: 01865 809115  Local call rate
Hedge End
1 Freegrounds Road
Hedge End
SO30 0HG
Letting: 01489 899477  Local call rate
Hedge End
1 Freegrounds Road,
Hedge End,
SO30 0HG
Buying: 01489 339025  Local call rate
High Wycombe
5 Crendon Street

High Wycombe,
Buckinghamshire,
HP13 6LE
Letting: 01494 350134  Local call rate
High Wycombe
5 Crendon Street,
High Wycombe,
HP13 6LE
Buying: 01494 350133  Local call rate
Horsham
18a Market Square,
Horsham,
RH12 1EU
Letting: 01403 611073  Local call rate
Horsham
18a Market Square,
Horsham,
RH12 1EU
Buying: 01403 611074  Local call rate
Hove
98 Church Road,
Hove,
BN3 2EB
Letting: 01273 839291  Local call rate
Huntingdon
7 Rookery Place,
Fenstanton,
PE28 9LZ
Letting: 01480 580017  Local call rate
Huntingdon
7 Rookery Place,
Fenstanton,
PE28 9LZ
Buying: 01480 580016  Local call rate
Ipswich
2
Friars House
Ground Floor
2 Falcon Street
Ipswich
IP1 1SL
Letting: 01473 870130  Local call rate
Ipswich
Friars House, Ground Floor,
2 Falcon Street,
Ipswich,
IP1 1SL
Buying: 01473 870131  Local call rate
Kingston Upon Thames
49 Fife Road,
Kingston Upon Thames,
KT1 1SF
Letting: 020 8012 5567  Local call rate
Kingston Upon Thames
49 Fife Road,
Kingston Upon Thames,
KT1 1SF
Buying: 020 8012 5560  Local call rate
Leatherhead
8 North Street,
Leatherhead,
KT22 7AW
Buying: 01372 435100  Local call rate
Leatherhead
8 North Street,
Leatherhead,
KT22 7AW
Letting: 01372 629064  Local call rate
Lewisham
17 Lewis Grove,
London,
SE13 6BG
Letting: 020 8012 5568  Local call rate
Littlehampton
86 High Street,
Littlehampton,
BN17 5DX
Letting: 01903 443165  Local call rate
Littlehampton
86 High Street,
Littlehampton,
BN17 5DX
Buying: 01903 443164  Local call rate
Liverpool
Horton House, Exchange Flags,
Liverpool,
L2 3PF
Letting: 0151 954 0506  Local call rate
Long Eaton
21 Derby Road,
Long Eaton,
Nottingham,
NG10 1LU
Buying: 0115 901 7045  Local call rate
Letting: 0115 901 7046  Local call rate
Lowestoft
81 High Street,
Lowestoft,
NR32 1XN
Letting: 01502 455003  Local call rate
Lowestoft Sales
81 High Street,
Lowestoft,
NR32 1XN
Buying: 01502 455030  Local call rate
Manchester
227 Deansgate,
Manchester,
M3 4EN
Letting: 0161 468 1612  Local call rate
Manchester - Sales
42 Brazennose Street,
Manchester,
M2 5EB
Buying: 0161 468 1611  Local call rate
Mansfield
The Old Post Office, 275
Eakring Road,
Mansfield,
NG18 3ED
Letting: 01623 377033  Local call rate
Mansfield
The Old Post Office,
275 Eakring Road,
Mansfield,
NG18 3ED
Buying: 01623 377054  Local call rate
New Milton




1 Elm Court
27 Old Milton Road
New Milton
BH25 6DY
Letting: 01425 545047  Local call rate
New Milton

1 Elm Court
27 Old Milton Road
New Milton
BH25 6DY
Buying: 01425 545064  Local call rate
New homes
4-10
Guildford Road
Chertsey
KT16 9HH
Buying: 01932 485195  Local call rate
North Laine
28 New Road,
Brighton,
BN1 1UG
Letting: 01273 839292  Local call rate
Norwich
14 St. Georges Street
Norwich
NR3 1BA
Letting: 01603 950263  Local call rate
Norwich


14 St. Georges Street
Norwich
NR3 1BA

Buying: 01603 950190  Local call rate
Nottingham
42 Thackerays Lane,
Woodthorpe,
Nottingham,
NG5 4JD
Letting: 0115 798 0318  Local call rate
Nottingham
42 Thackerays Lane,
Woodthorpe,
Nottingham,
NG5 4JD
Buying: 0115 901 7050  Local call rate
Ocean Village
Unit 8 The Blake Building
Ocean Way
Ocean Village
Southampton
SO14 3LN
Letting: 02380 632288  Local call rate
Ocean Village


Unit 8 The Blake Building
Ocean Way
Ocean Village
Southampton
SO14 3LN
Buying: 02382 092164  Local call rate
Poole
154a High Street
Poole
BH15 1DN

Letting: 03301 011193  Local call rate
Poole Sales
52 High Street
Poole
BH15 1BT
Buying: 01202 066057  Local call rate
Port Solent
10,
The Boardwalk,
Port Solent,
Portsmouth,
PO6 4TP
Buying: 02392 397074  Local call rate
Port Solent
10 The Boardwalk,
Port Solent,
Portsmouth,
PO6 4TP
Letting: 02392 200800  Local call rate
Portsmouth
132/134 London Road,
Portsmouth,
PO2 9DE
Letting: 02382 092056  Local call rate
Portsmouth


132-134
London Road
Hilsea
Portsmouth
PO2 9DE
Buying: 02392 397079  Local call rate
Redhill
45/47 High Street,
Redhill,
RH1 1RX
Letting: 01737 904019  Local call rate
Redhill


45-47
High Street
Redhill
RH1 1RX
Buying: 01737 904018  Local call rate
Reigate
4 Bell Street
Reigate
RH2 7BG
Letting: 01737 904094  Local call rate
Reigate
3 Holmesdale Road,
Reigate,
RH2 0BA
Buying: 01737 904022  Local call rate
Ringwood
21
Market Place
Ringwood
BH24 1AN
Letting: 01425 545035  Local call rate
Lettings: 01425 477508  Local call rate
Rustington
25 Church Road,
Rustington,
BN16 3NN
Letting: 01903 443072  Local call rate
Salisbury
18a Winchester Street, Salisbury, SP1 1HG Letting: 01722 688033  Local call rate
Sarisbury Green
178 Bridge Road,
Sarisbury Green,
SO31 7EH
Letting: 01489 339019  Local call rate
Sarisbury Green
178 Bridge Road,
Sarisbury Green,
SO31 7EH
Buying: 01489 339018  Local call rate
Sevenoaks


137d High Street
Sevenoaks
TN13 1UX
Letting: 01732 677019  Local call rate
Sevenoaks
137d
High Street
Sevenoaks
TN13 1UX
Buying: 01732 677018  Local call rate
Southampton
13 London Road,
Southampton,
SO15 2AE
Letting: 02382 092054  Local call rate
Southampton
13 London Road,
Southampton,
SO15 2AE
Buying: 02382 200284  Local call rate
Southsea
45 Osborne Road,
Southsea,
PO5 3LS
Letting: 02382 200308  Local call rate
Southsea
45 Osborne Road,
Southsea,
PO5 3LS
Buying: 02382 200311  Local call rate
Sovereign Harbour
3B
Harbour Quay
Eastbourne
BN23 5QF
Buying: 01323 380156  Local call rate
Sovereign Harbour, Eastbourne
3b Harbour Quay,
Eastbourne,
BN23 5QF
Letting: 01323 769007  Local call rate
St Albans
50 London Road,
St. Albans,
AL1 1NG
Letting: 01727 629126  Local call rate
St Albans
50 London Road,
St. Albans,
AL1 1NG
Buying: 01727 629125  Local call rate
Stowmarket
Unicorn House
Station Road West
Stowmarket
IP14 1ES
Letting: 01449 519005  Local call rate
Stowmarket
Unicorn House Station Road West,
Stowmarket,
IP14 1ES
Buying: 01449 519006  Local call rate
Stroud
29 Lansdown,
Stroud,
GL5 1BG
Letting: 01453 493321  Local call rate
Sudbury
25 Market Hill
Sudbury
CO10 2EN
Letting: 01787 720049  Local call rate
Sudbury
25 Market Hill,
Sudbury,
CO10 2EN
Buying: 01787 720050  Local call rate
Sunningdale
Broomhall Chambers, London Road,
Sunningdale,
Ascot,
SL5 0DJ
Buying: 01344 588016  Local call rate
Sunningdale
Broomhall Chambers London Road,
Sunningdale,
Ascot,
SL5 0DJ
Letting: 01344 588116  Local call rate
Surbiton
19/21 Claremont Road,
Surbiton,
KT6 4QR
Letting: 020 8012 5570  Local call rate
Surbiton
19-21 Claremont Road,
Surbiton,
KT6 4QR
Buying: 020 8012 5561  Local call rate
Sutton
2-4
Mulgrave Road
Sutton
SM2 6LE
Letting: 020 8012 5571  Local call rate
Sutton
2-4 Mulgrave Road,
Sutton,
SM2 6LE
Buying: 020 8012 5562  Local call rate
Tetbury
3 Church Street,
Tetbury,
GL8 8JG
Letting: 01666 737001  Local call rate
Walton on Thames
66
High Street
Walton-On-Thames
KT12 1BU
Letting: 01932 485143  Local call rate
Walton-On-Thames
66
High Street
Walton-On-Thames
KT12 1BU
Buying: 01932 485142  Local call rate
Warrington
80 Sankey Street,
Warrington,
Lancashire, WA1 1SG
Letting: 01925 878066  Local call rate
Warrington
80 Sankey Street,
Warrington,
WA1 1SG
Buying: 01925 878156  Local call rate
Waterlooville
55-59
London Road
Waterlooville
PO7 7EX
Letting: 02382 092185  Local call rate
Waterlooville
75b
London Road
Waterlooville
PO7 7EL
Buying: 02382 200279  Local call rate
Western Road
119/120 Western Road,
Brighton,
BN1 2AD
Letting: 01273 839293  Local call rate
Western Road
119-120 Western Road,
Brighton,
East Sussex,
BN1 2AD
Buying: 01273 839290  Local call rate
Weybridge
28-30
High Street
Weybridge
KT13 8AB
Letting: 01932 485144  Local call rate
Weybridge
28-30 High Street,
Weybridge,
KT13 8AB
Buying: 01932 485158  Local call rate
Winchester
Exchange Square,
27 Jewry Street,
Winchester,
SO23 8RY
Letting: 01962 460016  Local call rate
Winchester
27 Jewry Street,
Winchester,
SO23 8RY
Buying: 01962 460015  Local call rate
Woking
Surrey House,
46 Commercial Way
Woking
GU21 6HW
Letting: 01483 660193  Local call rate
Woking
14 Commercial Way,
Woking,
GU21 6ET
Buying: 01483 660197  Local call rate
Woking
69 Commercial Way,
Woking,
GU21 6HN
Buying: 01483 660089  Local call rate
Woking
46 Commercial Way,
Woking,
GU21 6HW
Buying: 01483 660194  Local call rate
Woking
14
Commercial Way
Woking
GU21 6ET
Letting: 01483 660201  Local call rate
Woking Lettings
4 - 10 Commercial Way,
Woking,
GU21 6HN
Letting: 01483 660218  Local call rate
Woodbridge
6d Church Street,
Woodbridge,
IP12 1DH
Letting: 01394 821035  Local call rate
Woodbridge
6d Church Street,
Woodbridge,
IP12 1DH
Buying: 01394 821036  Local call rate
Worthing
53 Chapel Road,
Worthing,
BN11 1EG
Buying: 01903 443162  Local call rate

Title

Where we're active

Our Branch

Our Branch

Current Properties

Previously Marketed Properties

Note: Markers represent the centre of postcodes, not exact locations

Find us

11-12 Cornmarket, Derby,
DE1 1QH

Telephone us

Letting: 01332 448178  Local call rate

Email us

Contact us

Title

Here's what our clients have to say.

Testimonials from Landlords

  • Landlord Testimonial

    Gemma was very professional and proactive
    "My initial phone call to Gemma regarding adding my property with IMS was just a general query to see if you could help but Gemma was very professional and proactive and she had someone round to value the property on the same day, as well as assessing it herself. Her approach in the initial phone call made all the difference and the speed in which a tenant was acquired, helped us easily make the switch from our previous agents. "
  • Landlord Testimonial

    getting this problem sorted
    "May I take this opportunity to thank you for your work in getting this problem sorted and also thank you to Shaun and Dave the electrician who did a brilliant job both with the boiler and the electrical problem I had"
  • Landlord Testimonial

    I would highly recommend the IMS agency
    "IMS found tenants for my partners house within three days, they wanted to move in ASAP. I served notice on my existing tenant who decided to look for another property with IMS via the office in Borrowash, my existing tenant quickly found a place to live however the date for moving in did not suit the date that the tenants wanted for my partners property. This could have developed into a very stressful situation, however Jessica based at the City centre branch of IMS dealt with everyone in the chain to a very satisfactory conclusion. Based on my experience I would highly recommend the IMS agency and Jessica for being very professional."
  • Landlord Testimonial

    I was very impressed with how efficient she was
    "I am an IMS landlord. On 22nd May i received a call from Michelle to say that the tenants had given notice of their leaving date. I mentioned to her that I knew of someone that was interested in moving into the property. I spoke to Michelle again today and voiced my concerns that the new tenant wasn't going to move into the property until the beginning of August, thus leaving the property empty for around 5 weeks.

    Michelle took the new tenants number to explain that they were going to put the house back on the market and explained my concerns. By the end of the working day she had spoken to the tenant and it was agreed that he would move in just after the old tenants moved out.

    I was very impressed with how efficient she was and by how quickly things had been sorted out. She called me a few times today to update me with what was happening.

    I have also found the staff at IMS very helpful and they have dealt with any queries that I've had. "
  • Landlord Testimonial

    their response and resulting actions 1st class
    "I have used IMS to rent my property for over 3 years now. On the few occasions I have had problems with the property and needed to contact IMS, I have found their response and resulting actions 1st class. Of particular help has been Terry Rooney who has addressed the issues immediately and resolved to my satisfaction and I cannot praise to highly the efforts of him and the team at IMS. As Derby's number one letting agent, I would thoroughly recommend anyone wanting to let their property to use them."
  • Landlord Testimonial

    we're very pleased we chose IMS!
    "Hi Gemma, You've been great throughout the whole process - as we're new to this we needed a little more support which I feel we've recieved gladly. You've been quick to answer questions, very patient and always very helpful! We'd definitely reccommend you and we're very pleased we chose IMS! "

Testimonials from Tenants

  • Tenant Testimonial

    exceeding good customer service.

    I have recently, over the last 2 weeks, been dealing with one of your employees Jessica Ainsley, with regards to letting a property @ Thames Way, Hilton, Derby. I am letting the property due to relocating temporarily to East Midlands Airport. I hadn't realised the amount of work involved in sorting out the property as I assumed my company would make the arrangements (they didn't), and along the way I caused confusion with miss conceived messages and what seemed constant phone calls to Jessica.

    On behalf of myself would you please acknowledge the amount of work Jess has put it regarding the arrangements for renting including application fees, rental agreements, she has gone above and beyond what good customer service is and I will recommend IMS to anyone else looking to rent in the East Midlands areas. Without her help, I would be still looking for properties.

    Also today Jess called me inform me of the arrangements regarding key collection and some cleaning/painting works that I noted were required during my viewing of the property, I am aware she did not need to do this but would like to express my thanks to her for once again exceeding good customer service.

  • Tenant Testimonial

    I just wanted to say a thank you to your staff
    "I have been an IMS tenant for six years, and as mentioned to your end of lease colleague this afternoon, during the time I have been there I have had fantastic response to any query or issue that I have had, your team have always been very efficient and helpful, particularly in ensuring that my leaving the property was managed correctly, Michelle in your head office is just one of the team who was very helpful. I do think generally we tend to complain quicker than we praise, so in this instance, I just wanted to say a thank you to your staff. I will also have no hesitation in recommending your company. "
  • Tenant Testimonial

    I would like to say how impressed I was
    "I would like to say how impressed I was with Raza, the gentleman who has been helping me to find a new home! Nothing was too much trouble for him! He has been most helpful and polite at all times, I would like to thank him for all the help he has given me. Thank You! "
  • Tenant Testimonial

    I was impressed by the constant updates
    "Just a quick thank you to you for the speedyness that you resolved the problem with the front door lock at my property. I was impressed by the constant updates so I knew how the repair was progressing without having to ring or contact you once. Also the contractor that was used was very professional in the way he conducted himself. As I'm sure that you only receive emails when something is wrong I hope that this changes this and brings a smile to your face."
  • Tenant Testimonial

    I believe I owe you a big thank you
    "This is to say thank you to the repair team and particularly to Steve for the speedy way an electrical problem I reported about an hour or so ago was fixed. This the second time in two or so week that I have had a problem and someone came out so quickly to sort it out. The response time is so quick that I believe I owe you a big thank you for your good service. It is highly appreciated. Thank you so much and please keep it up.
  • Tenant Testimonial

    From beginning to end I was thouroughly satisfied
    "This is my second experience with IMS Lettings.

    My first experience was very pleasant but brief as we were just viewing a property. In hindsight I do wish that I dealt with IMS and chose a property with you, but I had seen a property that I really liked with another agent. Unfortunately for my Husband and I we had a very bad experience with them and decided to get in contact with IMS again.

    I spoke to a lady named Jessica who was most helpful. She gave us as much information as we needed over the phone and gave us a reassuring response we decided to take the property without actually viewing. Having spoken to Jessica I fully put my faith in her as I could tell she was an Advisor who would actually be happy to help.

    Once in the Office she listened and understood our situation which made me trust her even more. Furthermore she realised how important it was for us to move in as soon as possible and spoke to her Manager and talked them through our situation whilst we were still in the office.

    From beginning to end I was thouroughly satisfied with the customer service I recieved and I am pleased to know I will be dealing with decent, honest people and couldn't ask for more. "
  • Tenant Testimonial

                     Spot On!
    "We would just like to say how impressed we were with the service IMS delivered during our recent traumatic experience with another Derby letting agent. We were due to move into a five bedroom property on the 18/04/12 (allowing five weeks notice) and had arranged removals, mail re-direction, SKY etc only to learn, by calling the other agent ourselves on the 17th that the tenants were still in the property, were refusing to move, and we could not move in. As my partner had sold and I had served notice we were effectively homeless. We contacted IMS to view a property on the morning of 18/04/12 and met Dan at 4pm to view. The house was just what we needed, so we dashed to the IMS office in Borrowash to complete the paperwork and we were referenced and accepted by 12.00 today (19/04/12). We collect the keys tomorrow lunchtime. Thank you Dan & Katie, Spot On!"
  • Tenant Testimonial

    I would like to say what a superb job
    "Just to let you know that two of Dave Bacon's maintenance team came out to us first thing this morning and put the garage door right in appalling weather.

    Id like you to pass on our appreciation to them for a job well done, Helen said that they were good at their job and nice guys into the bargain. Dave did phone me last night and rearranged the job list for today so that we were the first call, so please pass on our appreciation to him for that effort.

    We also had one of your contractors Brendan Jones would like to say what to repair the decking in the garden and to reseal the bath. I would like to say what a superb job he did for you while he was with us.

    Lastly may I give a big thank you, to you Chris for making all this happen, and for being very efficient in getting the garage door repaired in quick time for us."
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