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User Guide

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Cambridgeshire & Suffolk Lettings Specialists

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    British Property 'GOLD' Award Winner for 3rd year!
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    Having been awarded the 'GOLD winning agent in Newmarket' for 3 years running (2019 - 2022) by the British Property Awards, Lemontree know that their had work pays off!

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    We know what works
    To ensure that our service is personal and efficient, we deal with everything 'in-house'. Our 'Complete Management Service' means that you will only pay one fee. A full photographic inventory, registering the deposit, updating or renewal of contracts and contractor invoices etc. are organised as part of the comprehensive package.

    The Lemontree team has a combination of property management, maintenance and financial experience which are key areas to assist with the successful letting and management of your property.

    We currently fully manage over 300 properties in and around Newmarket and Soham and, more recently, an additional 40 in Cambridge so if you would like to benefit from our fabulous service, please call us today!

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    Fully accredited
    Lemontree is a member of the Association of Residential Letting (ARLA) Propertymark and The Property Ombudsman, and complies with The Deposit Protection Service. These memberships provide landlords and tenants with the assurance that Lemontree will offer the highest level of customer service

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    01223 656559 / 01638 661375
    www.lemontreeproperties.co.uk 
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User Guide

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So what makes Lemontree Properties so special?

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    Over 360 properties on our full management service

    Lemontree is a unique, forward-thinking, pro-active, independent lettings specialist that maintains its excellent service reputation year after year!

    Since Lemontree began in 2009, we have steadily built our property portfolio of over 360 properties in and around Newmarket and a further 51 in Cambridge now enlisted to our full management service. We take a considered approach to our growth and strive to meet the individual requirements of landlords that larger companies may not be able to offer. We have properties of all types and sizes in and around Newmarket, Soham, Ely, and more recently Cambridge.

    Many agents promise an excellent service but don't deliver, we definitely do!  Don't waste time and money, call us today on 01223 656559 or 01638 661375.

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    Less than 3 percent vacancy
    Whether it is a new property listing or a contract renewal, we have a structured marketing and tenant check process to make sure our properties are vacant for as little time as possible.

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    6 days to secure a new tenancy!
    Our properties are popular and our independent status means we have the flexibility to meet tight deadlines. Our team is dedicated to finding the right people, and operates in a professional and efficient manner to complete the process, on average, within six days.

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    Making sense of the letting process
    Whether it is a single plot or a portfolio purchased for investment, letting a residential property can be an exceptional means of obtaining a good income. However, being a landlord can be time consuming and demanding. Our business aims to remove any stress by offering a full property management service.

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    Valuing your property

    Beth, the owner, will provide a realistic valuation in terms of letting potential and offer tips on presenting the property.

    Getting ready for market

    To comply with current legislation, a number of legal documents are required before we can let your property:

    The Gas Safety (installation and use) Regulations 1998Energy Performance Certificate (EPC)The Legal and Furnishings (Fire) (Safety) (Amendment) Regulations 1993The Electrical Equipment (Safety) regulations 1994

    Smoke Alarms

    Insurances

    We can arrange for an independent company to provide these if need be.

    We expertly photograph your property, add a floor plan and dimensions and complete a 360 virtual tour enabling potential tenants to see and get a real feel for the property before even viewing it.

    Showcasing your property

    Once you have approved your details, we upload your property to our website and any other sites on which we advertise. If you wish, and where the council permits, we put up one of our distinctive 'To Let' boards. We still value the importance of these boards just as much as internet listings. We will always call you and/or the current tenants to arrange a convenient time for viewings and never come round unannounced. If there are any times or days you would prefer, we will aim to accommodate these requests. We will accompany all potential tenants for viewings so we can highlight the benefits that are not immediately obvious, answer any queries and be there for security reasons. We will keep you regularly updated with interest and progress.

    Agreeing the contract

    When we receive applications, we will call you with the details, including the applicant's intended timescales, financial position and background. We complete full referencing and credit checks for all prospective tenants and guarantors. Once you're happy to agree a contract, we contact all parties and set a target start of tenancy date.

    Moving

    Our team at Lemontree will draw up all start of tenancy agreements, including deposit and contractual agreements. We will arrange cleaning if needed and complete an inventory before the tenant moves in. We will notify utility companies and the council tax department with details of occupier changes.

    Property management

    As part of our full management service, collection of rent and payment to your chosen bank account will be arranged. Our accounts team will send you a monthly statement detailing any deductions, if applicable. Property managers will complete regular inspections of your property and provide feedback where necessary. We will arrange and facilitate maintenance with our dedicated 24 hour emergency call-out team, as agreed by you

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    Management fee
    Our full management service is bespoke to the individual requirements of our clients with m anagement fees to suit.  Please contact Beth for more information.

    The full management service includes: complete marketing, 360 virtual tours, floorplan, tenant find and qualification, legal paperwork, full photographic inventory, monthly statement, inspections, rent reviews, checkout, deposit resolve, organisation of any maintenance work and legal certificates through our 24/7 maintenance team!

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    Don't miss out on our excellent service!
    Many agents promise an excellent service but don't deliver, we do.  Don't waste time and money, call us today on 01223 656559 or 01638 661375.
Contact us

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You can see the properties we're currently marketing for rent by clicking the button below:

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Why choose us?

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    Friendly approachable staff
    Our staff take a considered approach to lettings. We work to understand your needs and will only match you to properties we believe you will enjoy.

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    Communication
    Our team maintains strong communication with our tenants during the lettings process and throughout the duration of your tenancy to avoid possible conflicts with landlords and third parties

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    Credible
    Lemontree is accredited to national bodies, including  ARLA Propertymark. We pride ourselves on the care we provide to our customers and have a proven track record of happy tenants.

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    Step by step process
    Finding the right property can be a stressful time for house hunters. We aim to make your moving process as smooth as possible for you.

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    Viewing a property

    A member of our Lemontree team will arrange a suitable time for you to view the property. We are open six days a week to accommodate as many prospective tenants as possible.

    Applying for a property

    When you find the right property, we ask every person aged 18 or over to complete an application form. We will ask for a 1 week holding deposit to confirm your commitment to the property.

    Tenant checks

    To make sure you are correctly matched to the property, we will complete professional and personal references. A credit check, money laundering and Right-to-Rent check will also be completed.  Two forms of ID will be required for each applicant; Passprt/DVLC/birth certificate

    The move

    Once a start of tenancy date is agreed, we will invite you into our offices to complete the legal documentation. A total deposit of 5 weeks will be required of which will be registered with the Deposit Protection Service. You will be emailed a certificate of registration when this has been completed. An inventory and schedule of condition will have been prepared. This will be checked and agreed with you at the start of your tenancy.

    Your tenancy

    Your monthly rent is payable in advance by standing order payments on the 1st of the month.  However, there is room for flexibility on this, subject to the agreement of the landlord. Any maintenance problems should be reported immediately and we can have them fixed quickly.

    At the end of tenancy, we will check the inventory and your deposit will be released subject to any deductions. We are happy to act as a professional reference for your next property.

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    Permitted Payment
    A refundable Holding Deposit of 1 weeks rent will be required at the application stage to hold the property. This will be refundable if the Landlord decides not to honour your application or you change your mind. If you fail your Right to Rent check or give false information, the payment will be retained.

    For all other permitted payments, please call our office on 01223 656559 or 01638 661375

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    More information
    Please visit the tenant section of our website for more information https://lemontreeproperties.co.uk/tenants/

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You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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Meet the Lemontree Team...

  • Team Member

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    Beth Barnham 
    Client Services Director, and owner of Lemontree, Beth calls upon over decade of experience with the business, overseeing all daily operations and maintaining our market-leading reputation within the local area. Combining passion with professionalism when it comes to caring for landlords and tenants, as well as the properties themselves, Beth is proud to have built such a fantastic and well-respected independent company.  She is very proud of her hard working team.

    Recently winning, for the 3rd year in a row (2019 - 2022), the 'GOLD' winning Letting Agent in Newmarket' by the The British Property Awards, Lemontree have proof that the hard work pays off!

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    Alice Garside 
    Recently promoted to Office Manager, in addition to her Property Manager role, has patience and maturity beyond her years.  Alice knows how to make the lettings process run smoothly for landlords and tenants alike, as well as being the rock of the team.

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    Lara Chuter 
    Working with Beth since the beginning.  With a legal degree under her belt and knowing the business inside-out, Lara is a fantastic role-model to the younger team as well as being part-time working mum.

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    Gillie More 
    Warm and welcoming by nature, Gillie is a highly empathetic individual who is the glue that holds us all together.  Concentrating on all property enquiries, maintenance and office administration, Gillie is a busy team player who organises us all.

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    Vicky Benedikz 
    A dedicated Inspections Manager, Vicky works part-time with a methodical and detail orientated approach, coupled with an excellent understanding of all things maintenance; Vicky's inspections are second to none.

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    Angela Beaumont 
    Having been part of the team for 9 years as our in-house accountant, numbers are second nature to Angela, who handles the books behind the scenes and ensure all landlords are paid in a timely manner.
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    User Guide

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    Why you can trust us

    • Introduction

      New Business Referrals
      A huge 61% of our new business comes from client and tenant referrals!

    Testimonials from Landlords

    • Landlord Testimonial

      excellent tenants & management  
      This was our first time letting a property and we looked at a number of letting agents before deciding on Lemontree. We were impressed with their professional approach and it's clear Beth is passionate about her business. The tenants were excellent and the management of the property was first class 

      Landlord  - Peter Wylie

    • Landlord Testimonial

      jolly good service it is too

      "Thanks Beth, and a jolly good service it is too, if I may say so!"

      - Landlord - Mike Chamberlayne

    • Landlord Testimonial

      thank you for looking after my property

      "I am appreciative of your year-round management. I thank you for looking after my property and sending me my monthly statement by email and without delay."

      - Landlord - Etsuko King

    • Landlord Testimonial

      best property agents I have worked with

      "Lemontree Properties are the best property agents I have worked with. They have always been reliable, helpful and friendly. I can confidently recommend them to anyone looking for a quality estate agent."

      -  Landlord - Mr S Khanna

    • Landlord Testimonial

      highly efficient
      "Lemontree as an agency is utterly reliable, highly efficient, and extremely helpful in dealing with the management of our properties. They have provided us with an exemplary service." 

      - Landlord - Norman Primost

    • Landlord Testimonial

      work hard and sucessful
      Congratulation to you and your entire team for your hard work to make the company successful. Our best wishes for the future. 

      - Landlord - Harsha Patel

    • Landlord Testimonial

      appreciate your efforts
      Very good news. Well Done. Appreciate your efforts. 

      - Landlord -  Peter Shaw

    • Landlord Testimonial

      Please visit our website www.lemontreeproperties.co.uk for more testimonials listed in the landlord section

    • Landlord Testimonial

      more than satisfied
      Thank you for letting us know the latest news. We are more than satisfied with your management of our property!

      - Landlord - Judy Pyke

    • Landlord Testimonial

      very grateful
      Very pleased with Lemontree and very grateful with all the help and support you and martin have given us in the last 14 months

      - Landlord - Giles Dolman

    • Landlord Testimonial

      congratulations and thanks
      Beth, congratulations and thanks for a job well done. We are most impressed by the service levels offered by your company, all credit to you, well done!

       - Landlord Mr and Mrs Harwood

    Testimonials from Tenants

    • Tenant Testimonial

      extremely professional and approachable

      A HUGE thank you to the Lemontree team for all your help on getting our new home. You have been consistently courteous, communicative and extremely professional and approachable throughout the whole process. Lory and I cannot tell you how much we have appreciated having a company like yourselves to deal with.

      - Tenant - Mr M Robinson

    • Tenant Testimonial

      most professional and friendly

      I've dealt with a few estate agents in my time and Lemontree are by far the most professional and friendly that I have ever come across.

      - Tenant - Tansy

    • Tenant Testimonial

      nice and supportive
      We definetely will recommend you agency when we have a chance. Thank you for being nice and supportive when dealing wih us

      - Tenant - Darius
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    Disclaimer

    The content on this Microsite has been uploaded by Lemontree Properties, Newmarket. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Lemontree Properties, Newmarket. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Lemontree Properties, Newmarket. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.