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User Guide

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Welcome to Lock & Key Estate Agents 

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    Lock & Key estate agents was founded in 2006 and we have remained one of the areas leading estate agents in Melksham and the surrounding villages specialising in residential sales. 

     Our approach to selling property in Melksham derives from a passion for service and putting our clients' needs first. I decided to create a revolutionary estate agency business, and started from scratch, avoiding all the legacy issues of a traditional estate agency business. 

    Understanding it was time to develop a brand new service around the needs of busy people in the 21st century, without compromising on the dedication to customer care and service that people expected. Using the latest developments in technology, 

    I soon realised there was a more convenient way for our customers to interact with us without losing the human touch. That is why at Lock & Key we staff our business with the brightest people in the industry and empower our 'local property experts', to put the needs of our customers first. 

    By building our business on the quality of service in the most reliable way possible, we are changing people's property habits with the wonderful convenience of being able to get the service you should expect, when you want it.

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User Guide

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Selling your home in Melksham is our priority

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    We've the strongest database of buyers
    We go to the greatest lengths to make sure the right audience views your property. Our proven advertising and marketing strategy ensure your property stands out from the crowd, both in print and online. Selling a property for the best price requires a comprehensive advertising and marketing campaign. Below are all the elements of our service that you can expect as standard. Join the exclusive collection of home sellers who have discovered that selling through Lock and Key a specialist agent really and one of the area's top selling agents does make a difference.

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    Professional photography, video and web presence
    Tap into the lucrative London and overseas market. We hold London exhibitions in our associated offices in London's Mayfair and Park Lane. Lock & Key are linked to over 800 other likeminded professional estate agents as part of the Guild network. We really do have the whole country covered. Of course, we are on all the major property portals.

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    Local property papers and glossy magazines

    To showcase the wealth of properties available for sale and increase awareness of Lock & Key through articles we invest in advertising in local and national newspapers and magazines which is distributed across the country.

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    We understand how social media sells
    To us, social media is about creating and building trusting relationships within the community. Through trust, we can generate interest, which in turn will lead to sales.

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    London exhibition and associated office
    Melksham and Wiltshire is proving to be the destination of choice for many London based professionals and overseas buyers. We regularly feature properties in London exhibitions to attract these buyers, after all we are here to get the best price the market will take.

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    Our proactive approach
    We are 100 percent focused on selling your home. With an enviable database, high profile advertising and London exhibitions, we consistently attract potential buyers. Attention to detail is key, as is adapting to an ever-changing environment. We're forever keeping an eye inside and outside of our industry to learn from examples of best practice, challenge ourselves to do better and implement systems to make our business more efficient.
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User Guide

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Your Local Property Experts...

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    If you want to buy a property in Melksham, and our stunning villages and lovely rural hamlets, we can help you find exactly what you are looking for.  All our agents live locally and know the area inside and out and will spend the time to get to know you.

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    We have a wide selecton to buy
    We'll take the time to get to know you, listening carefully to your description of your ideal home and making sure that we present properties to you that are a close match to your requirements. If you're looking for a four-bedroom house with garden, we won't waste your time by trying to sell you a two-bedroom first-floor apartment. We want your experience of buying a home through us to be as pain-free as possible.

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    Our Local Knowledge Is Second To None
    If you're new to the area, we can tell you everything you want to know - from transport links to schools - because we know the area so well. We are in this journey with you and as our people have lived here for so many years their knowledge is priceless, so you can rely on us for sound advice and help with your decision-making.

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    After Sales & Beyond With Lock & Key
    Our team will take your through the sales process and with our in house sale progressing team we are here to take you through the process once an offer is agreed and it is in the hands of solicitors.  In the future, when you want to move again, we hope that the relationship we have built with you will mean that Lock & Key is your first choice to sell your property - there is no better recommendation.
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User Guide

Title

"Your Local Property Experts...."

  • Introduction

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    At Lock & Key, we are proud to have helped thousands of people with the process of buying and selling - that means people in Melksham trust us and we have the amazing client reviews to back this up. We are proud of the service we provide our clients and proud of the successes we have achieved over the years.

    Proud owner of Lock & Key; Nigel Fitzgerald:

    "Selling your home is likely to be a very personal and an emotive experience for everyone involved. Over the last 20+ years, we have helped many different types of clients. Those who are just starting a family and need a bigger home, to those selling on behalf of loved ones for whom they have lost. No day or client is the same here at Lock and Key.

    We are trusted by our clients to help them with the sale of their property and our clients put their faith in us to achieve the ultimate goal; a sale. But there's more to it than that. It's an emotive time for us too. We are there for you when you are happy and for when you are sad. We like to think of ourselves as more than just the estate agent who is selling your property.

    Think of us as your trusted friend, who happens to work in property! I am thankful for each and every client that we serve and for each time when a client comes back to us again many years later.

    One thing I've never done is just turn up for 'work' and 'sell houses'. The passion and drive to remain the number one estate agent lives in both me and my team, every day."

  • Introduction

    So that you can put a name to the face, here is an overview of the key staff at Lock & Key who work together as a team to help you move.

  • Team Member

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    Nigel Fitzgerald MNAEA - CEO
    Nigel's experience in the industry is unrivalled in our town. His knowledge, approach and dedication to his clients is paramount to the success we have seen here at Lock & Key. 

    In an industry where trust is paramount, Nigel is renowned as a straight talker who lives and breathes the local property market. Nigel heads up the sales team and day to day running of the business and is the driving force behind the business, he is very passionate about property. 

     In his downtime, Nigel is a keen sportsman and enjoys fitness/ training in his spare time. He is also glued to the football during the season, encouraging his team, Liverpool, to win the league again and again. He also fancies himself as a sports pundit on Sky Sports!

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    Julie Packer
    Julie has been a part of the Lock & Key team for 20 years and brings a wealth of experience in the industry and the local property market. 

    Julie has always lived in the local area and offers a detailed and insightful knowledge of your property, your street and our town. Julie's professional and trusted approach is her biggest asset when dealing with sales. 

    Julie's also brings over 20 years of sales progression to the team which enables her to ensure that your sale is progressed as swift as possible but with your best interests at all times. In her spare time, Julie enjoys walks in the local area and also catching up on her latest novel.

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    Chris Downham 
    Chris supports the Lock & Key team providing financial and mortgage advice for our clients. Chris has been involved in the financial services industry since 1988. 

    Initially working in administration then moving into management. Chris quickly moved into owning his own business over 17 years ago and enjoys helping clients to find the right solution that best suits their circumstances. 

    Chris enjoys meeting new people and giving advice. Chris' involvement in the process of buying and selling property in the Melksham is paramount to our business in helping clients get their dream home with the best possible advice. "As a Director of Warwick Road Financial Services Ltd I am delighted to work alongside Lock & Key. 

     Our attitude to customer service matches Nigel and his team's approach perfectly. We offer a whole of market mortgage service and also advise on all other areas of financial advice."

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    Alicia Gliddon
    Alicia has had a wide range of accounts and administrative experience in a variety of businesses in the local area.

    This experience is crucial in ensuring the day to day running of the business is smooth and efficient. She also spent several years working within the medical administration and gained valuable experience in customer service at the highest level. 

     Alicia lives locally with her husband and children, when not spending time with them, she loves exploring the local countryside with her dog and attending Yoga classes. Alicia is also quite 'crafty' and enjoys being creative in making products which sell at local fairs and markets in our area.
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    User Guide

    Title

    • Introduction

      Our aim is simple, to have delighted customers...
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      What our customers say about us.

    Testimonials from Sellers

    • Seller Testimonial

      big on everything that counts, above the rest

      Small and independent you may be, but ... you are BIG on everything that counts ... the customer. House moving, buying and selling are at the top of the list for stress, not if you have Lock and Key in your corner though. Lock and Key give 100% plus in commitment to what you want and it's all done with no rush, a cheery word and smile, as if you were the only one they were dealing with. A service second to none. p.s There has never been an agent who has impressed me as much as Lock and Key. This coming move will be my 12th. You at Lock and Key stand alone for service of excellence and all has been done with a smile. You really are above the rest.

      Yvonne Crocker, Sells Green

    • Seller Testimonial

      high standard of customer service

      Lock & Key have impressed us from the very first moment we walked into their office. As the letting agent managers of our property, they have endeavoured to provide the best service possible. We have been completely satisfied with their work ethos, continuous professionalism and high standard of customer service, which makes us very content and willing to recommend them to any potential client of the future. My wife and I can and have relied on Lock & Key to mange our property exactly as we expected, and in addition, on many occasions they have added their personal touch and cared for our property as if it was their own. This is a quality you will not find easily in an agency and makes Lock & Key a cut above the rest.

      Kind regardsAntony Betts, Britannia Close, Melksham

    • Seller Testimonial

      prepared to go that little bit extra

      Having had dealings with estate agents numerous times in the past we would like to share our thoughts about Lock and Key in Melksham. My partner and I made the decision to buy a house together and therefore wanted to sell our respective properties. We found a house we loved which was being sold by Lock and Key estate agents. From our very first dealing as a prospective buyer we found the staff at Lock and Key to be efficient, friendly and always prepared to go that little bit extra.My partners' property was in Westbury and already for sale with a local agent, viewings were sparse and feedback had to be chased. She was also tied in for 3 months. Because of the excellent service we had already experienced with Lock and Key I invited them to value my house. I had previously had two other estate agents around and was pleased to find Lock and Key had no tie-in but Nigel impressed me in particular with the way he operated so duly instructed them to sell my property in Melksham. Within a day viewings had been arranged even though the photographs had yet to be taken. After each viewing feedback was prompt and honest. The property sold within two months and i was relieved to find that even post sale, Lock and Key maintained close contact liaising with all parties, nothing was too much trouble. We would thoroughly recommend this local estate agent and would like to take this opportunity in thanking all the staff for their help during this potentially stressful time.

      Bryan Taylor and Catherine Gilbert, Sweetbriar Road, Melksham.

    • Seller Testimonial

      proactive, honest approach

      Hi Nigel We are writing to thank you and your team for all the continued support and guidance that you have given us over the past few months. Moving is never easy and can be a stressful and strenuous task, but your proactive honest approach has made it a whole lot easier. Of all the local Agents that we have registered with, Lock & Key is the only one that has given regular updates on new properties that have come onto the market within our requirements. We hope that all will continue as it has up until our completion date.

      kind Regards Ian and Clare Saunders November 2012

    • Seller Testimonial

      54 years in one home, express my gratitude

      Dear Nigel, just a few lines to express my gratitude to you for your assistance and help with the sale of my property. As you know it was quite a wrench, 54 years in one home is quite a long time, but it has all gone smoothly and I am now settling into my new home. Once again, many thanks to you and your team.

      Best Wishes, Jill Godwin, Bradley View, Seend

    • Seller Testimonial

      highly motivated, efficient & very supportive

      Nigel and his team at Lock & Key have been brilliant! We have found them to be highly motivated, extremely efficient and very supportive. We are in no doubt as to how hard they have worked to sell our house so quickly and help us purchase our dream home and would certainly recommend them to others.

      Elaine and David Cade, Daisy Close, Melksham

    • Seller Testimonial

      quick to follow up on all questions

      Just a posting to say how pleased we were with the service we received from Lock and Key with regard to the sale of a family members house. They were quick to follow up all our questions and queries and offered a fast and very professional service. They made it clear that they were acting on behalf of us as the client and understood the tricky market we were selling in. I would be most happy to use them again.

      Sarah Clover, Church Walk, Melksham.

    • Seller Testimonial

      they were always able to help

      'Lock & Key offer a personal service which is second to none. From the start of the selling process, their team take care of every aspect to the final detail. I was secure in the knowledge that should I need assistance, they were always able to help'.

      Linda Williams, Beanacre Road, Melksham

    • Seller Testimonial

      delighted, attention and care

      Dear Julie We were absolutely delighted with the way you handled the sale of our house and all the attention and care we received from start to finish. Achieving the full asking price was the icing on the cake! We thoroughly recommend Lock & Key.

      Mr & Mrs Paget, Berryfield Park, Melksham.

    • Seller Testimonial

      fantastically smooth, stress free

      Would just like to thank you and your staff for all the help and assistance I was given with my recent property purchase at 36 Woodcombe in Melksham, Everything went fantastically smooth and without a hitch and to be honest with your help was completly stress free, I will not hesitate to use your company again and will definitely recommend you to friends and family in the future.

      Rob Bailey, Woodcombe, Melksham

    • Seller Testimonial

      your help has been invaluble

      I would just like to say how professional you have both been in introducing me to the landlord world. Your help has been invaluable and your contacts have always been excellent. Thank you again and I hope we can maintain a successful partnership for the coming years.

      Kind regards Laurence Bailey, Wellesley Close, Melksham

    • Seller Testimonial

      noticed mainly all your sold signs

      We chose Lock & Key because we noticed that they have a lot of property for sale in the Melksham area which says a lot about the company,(Mainly SOLD Signs) When we first met with the estate agent she was very friendly and talked us through the whole process and put our minds at ease, as we were selling for the first time. A superb team with professional service throughout and our house sold within a week. we could not have asked for more from an estate agent.

      Thank you Lock & Key James and Fiona Hutchings, Daisy close, Melksham

    • Seller Testimonial

      highly motivated & very supportive

      Nigel and his team have showed a very professional approach with the way they run their estate agency. After no luck with another agent I choose them based on a recommendation. I have found them to be highly motivated & very supportive especially Amanda. Not only did she sell my place she worked hard to achieve the price I wanted.

      Best Wishes, Carl Baker, Cotswold Close, Melksham.

    • Seller Testimonial

      hassel free, everything was faultless

      We found the service we received from Lock and Key to be faultless from the very first smile we received from Den when she was waiting for us (early!) outside the property we were viewing. She was very informative whilst at the same time allowed us to look around on our own without being pushy. Everything was done well, on time and our move in day was hassle free. When the time came to move out again everything was faultless and Den again went out of her way to ensure our deposit was released in full promptly.  I Would highly recommend Lock & Key if someone wants a hassle free rental experience in Melksham.

      Anna Ross, East Wing, Shurhold

    • Seller Testimonial

      Nigel was spot on with his comments

      I would like to thank Nigel for finding our perfect family home; you were very helpful in making sure that all our expectations were met. The lock and key team, were always professional in dealing with all enquires and making sure that both me and my wife were made aware of all proceedings related to the sale and purchase. We are both very grateful for everything that the lock and key team have done for us and we will definitely be recommending them to others. Nigel quoted 'Our house would sell in 2 weeks' he was spot on with his comments.

      Thank you so much Mr M & Mrs N Ogden, Hornchurch Road, Bowerhill

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    Disclaimer

    The content on this Microsite has been uploaded by Lock & Key Independent Estate Agents, Melksham. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Lock & Key Independent Estate Agents, Melksham. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Lock & Key Independent Estate Agents, Melksham. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Lock & Key Independent Estate Agents, Melksham on +441225707342.