Hi, I'm Dawn Dickinson, sales manager of our Stourbridge branch. If you're thinking of selling your home, or investment property, I'd love you to call into our newly refurbished offices on Stourbridge's Hagley Road, to meet me and the other team members.
Since the formation of the firm, in 1992, Midcalf Nicholls' philosophy has always been to give customer's properties the very best treatment, regardless of size, location or price.
Our ethos is to concentrate on quality, rather than quantity - to offer a truly personal service, with a manageable level of properties and a high staff-to-property ratio. This, we believe, is key to a positive customer experience.
You will definitely not just be a number if you appoint Midcalf Nicholls to sell your precious asset. And, important tool though it is, the internet doesn't sell houses; people do!
We pride ourselves on communicating effectively with our customers every step of the way and in striving to make their experience as pleasant and hassle-free as possible.
This approach - less haste, more speed and more attention to detail - also typically translates into a higher achieved price for your home or investment property.
We have been hand-picked by the prestigious Guild of Professional Estate Agents to be their local representative, a privilege which is bestowed on just one, carefully selected agent in a given area. The award is an independent guarantee to our customers of exceptionally high service standards.
Membership of the Guild also widens our reach geographically. Where appropriate, we can arrange to promote your property in the Guild's impressive showroom on London's Park Lane and/or via approximately 800 quality estate agents throughout the country, meaning we are able to market it as widely as the largest corporate agent, whilst offering the local knowledge, committed staff and traditional values that are associated with a long-established, independent firm.
For a more detailed insight into how our membership of the Guild can benefit the marketing of your property, see http://www.guildproperty.co.uk/why-choose-a-guild-member
THE FOLLOWING PRINCIPLES ARE SOME OF THOSE WHICH SHAPE OUR APPROACH TO CUSTOMER SERVICE:
To produce exceptionally high quality images of properties we market. "A picture tells a thousand words."
To treat people as we would wish to be treated ourselves. This transcends our detailed code of conduct.
To go the extra mile - to impress, not merely satisfy.
To seriously negotiate and actively facilitate on our client's behalf - not simply to report, posture and live in hope.
To remember that our business has grown organically, by word-of-mouth; repeat business, referrals and recommendations are vital to our continued success.
To be the thinking man's estate agent of choice.