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Welcome to Mortimer & Gausden
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    We are Independent Estate Agents based in the beautiful market town of Bury St. Edmunds.

    We have a reputation for being fair and honest, as well as having local knowledge that's second to none. Established in 2008, we pride ourselves on our service, and our clients seem to appreciate it too, because a large proportion of our business come by recommendation from satisfied customers and local solicitors.

    Mortimer & Gausden is owned and run by Andrew Mortimer and Ian Gausden, who are both long standing members of the National Association of Estate Agents (NAEA).

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Services
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    We always aim to achieve the best possible results for our clients, so we spend a great deal of time taking care of the finer details and making sure we present your property in the best possible way.

    Sales Particulars
    We design every set of sales particulars ourselves, so that your property's details will be unique. We prefer to concentrate on the reasons why a buyer needs to view, and ultimately live in your property, so you'll find more emphasis on lifestyle details than the number of radiators or telephone points! We prepare all our particulars in draft and send them to you for approval, then we'll change anything you're not happy with - as long as it complies with the Property Misdescriptions Act 1991, of course.

    Photography
    The first thing that people notice about your property is its appearance - so we believe it's absolutely vital that we use the best possible photographs when promoting it, and we take lots of them. We set the photo shoot up, making sure the pictures are taken from the best angles and removing any obvious distractions. We use good quality equipment designed to enhance the appearance of indoor rooms and outside spaces. We do use a wide angle lens but we're not fans of 'fish eye' lenses as we think they can be misleading and make rooms look bigger than they actually are. We hate to disappoint.

    Floor plans
    We prepare floor plans for all our properties, because in our experience we've found that they really help potential buyers get a feel for your home and remember its layout. It's good for helping people work out where they'll put their furniture, and for helping them visualise ways of changing the space to suit their own individual needs.

    Our mailing register
    Our industry leading estate agency software package gives us the power to contact hundreds of people on our mailing register by email, presenting them with full sales particulars, as soon as a suitable property becomes available. We make a point of keeping in touch with our register of applicants to keep them informed of new properties, ensure that their requirements haven't changed, and also, importantly, that they can afford the properties they are looking at.

    The Internet
    These days, most people begin their search for a home online, and we're well equipped to cater for this with our own website and on other property portals such as Rightmove.co.uk and On themarket.com

    Our Office
    We display our properties prominently in our large office window as well as in the office itself. Having an office in the town means we are always here if you want to drop in and talk about the progress of your sale, or anything else to do with your property - the kettle is always on!

    For Sale Boards
    Our distinctive 'for sale' boards stand out and are instantly recognisable. We believe that a board really does help to sell a house, we don't insist that you have one (it's your home, after all) but we usually recommend that you do.

    Video Tours
    We can prepare a short video of your home which can then be viewed by applicants online. This is a great way of giving buyers a better 'feel' for your home, providing them with many more reasons to come and look. This extra information also ensures that the people who view are indeed the ones best suited to your home.

    Open House Events
    This is something that has become increasingly popular over the past couple of years. Some properties are suited to open house events and others less so. Sometimes we will suggest launching a property with an open house event, as this can often be a good way of getting a wide amount of interest in a short space of time. This subject is best discussed with a member of staff.

    Accompanied Viewings
    As trained sales people we are often best placed to show people around your home, particularly if you are out during the day or perhaps own an unoccupied property. Having said this, no one knows the benefits of your own home quite like you do, and you may be confident to show potential buyers around yourself. We offer 2 set fee packages which can either include or exclude a full accompanied viewing service.

    Low Key Marketing
    There are sometimes occasions when you may wish to keep any plans to sell your home as a secret - perhaps you have nosey neighbours you seem to know your business before you do! It maybe you that just want to 'test the water' before marketing fully, in order to gauge a response or test a pricing strategy. Either way, low key marketing can be an excellent option. We can prepare full details of your home but market in a very selective way - if at a later stage you decide you want to market your home fully, we will already have everything prepared for a full launch.

    Probate Valuations
    We work closely with Solicitors and can prepare accurate valuations for probate purposes. We know sorting out probate can be a stressful task- particularly at such a difficult time, so you can be sure our service is both efficient and compassionate.

    Financial Services
    We work closely with a group of local independent financial advisors who offer a wealth of experience and can certainly help with any mortgage or financial advice. As they are independent, they have access to the whole of market, so they can find the lender that best suits your requirements.

    The Legal Process
    Once a sale is agreed, there is still quite a way to go before you can actually move. You solicitor/licensed conveyancer will deal with the next stage for you. If you don't have one in mind, we can introduce you to local companies who we have a good professional working relationship with and will look after you through the entire legal process.

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3 WAYS TO SELL
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    IWe offer 3  marketing methods to choose from. Each option is designed to work closely with your own timescale requirements - from 'just dipping a toe the water' to 'full steam ahead!'
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    PREPARE ONLY
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    We prepare draft details of your home to include both photographs and a floorplan. If you then decide to sell at a later stage, everything is ready. In the meantime, no details of your property will be released to anyone. This option is aimed at people who are perhaps worried that they may not be able to find a suitable property to buy.

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    LOW KEY MARKETING
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    Once draft details of your home are prepared we will VERY selectively make them available to potential buyers - but only those who understand that your decision to move is far from final. This is a perfect way to test the market. It may be that we find someone who is happy to 'wait in the wings' until you find, you then have an instant buyer!

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    FULL MARKETING
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    This is perfect for those people who know they definitely want to move. We use every possible marketing method to get your property sold as soon as possible whilst still ensuring that the very best price is achieved.

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Meet our small but perfectly formed team!
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    Our highly experienced sales team use all the latest technology combined with good old fashioned customer service to ensure that the very best outcome is achieved for each and every client.

    As a long established Independent Estate Agency we are large enough to provide every service you might need but still small enough to truly care and know exactly what is going on at any one given time with your property sale or purchase.

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    Andrew Mortimer MNAEA - Director
    Andrew's roots are firmly planted in Bury St Edmunds having been born, bred and educated here - which means his local knowledge is exceptional. He still lives in the town with his Wife Em, grown up children and their cat Megan and Cockapoo Douglas. Andrew has been working in estate agency since 1987, and despite, during this time, seeing major changes in the industry, still has a passion for all things property.
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    Ian Gausden MNAEA - Director
    Ian has a comprehensive background in sales and has been working as an estate agent since 1999. He has a keen interest in all types of property - with a particular love of character and period homes. He has the distinction of being one of very few people to achieve 100% in the National Association of Estate Agents technical awards. He lives in Stowmarket with his wife Wendy and their gorgeous dogs Hetty and Stan.
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    Lynn Brown - Associate Partner
    Lynn has worked in a sales and customer services environment for many years, this is - reflected in her ability to deal with all situations that may arise in her role. Lynn liaises with Solicitors from when a sale is first agreed through to completion. Like Andrew, She was born, bred and educated in Bury St Edmunds and still lives here with her husband and 3 children and 2 dogs.
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    Jennifer Alderton - Senior Sales Negotiator
    Jen joined Mortimer and Gausden in 2021 following a fantastic period of growth in the business. Jen brings over a decade of experience in the property sector, having spent time working in both Bury St Edmunds and Stowmarket since 2010. She lives locally with her partner Josh and young daughter Felicity who although is only 5 is hot on her Mum's heels in the art of negotiation. Particularly when white chocolate biscuits are involved!
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    Sophie Gidney - Senior Sales Negotiator
    Sophie began her career in the property industry back in 1999 and has since worked for much respected independent agents dealing with both sales and letting. Born in Bury St Edmunds, Sophie now lives in Ixworth with her husband, 3 children and faithful Labrador Pete. Sophie has wide ranging knowledge and is one of the first people you will meet when you visit us.
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    Douglas Pup - Very Junior Partner
    Douglas has a family background in Estate Agency and is responsible for 'meet and greet' communications, new business and staff welfare. In his free time, Douglas has wide range of interests which include sticks, tummy tickles and bouncing. Like many of us, since being furloughed, Douglas has re-evaluated his work life balance and has chosen to go part time and now works mostly from home.
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    Testimonials from Sellers

    • Seller Testimonial

      Professional, honest, reliable and very friendly
      We knew Mortimer & Gausden had a great reputation for being honest which is most important. You guys made the process so much better than we had dared imagine. You always gave 100% to all you did for us and we can't thank you enough. I would always recommend your services which are professional, honest, reliable and very friendly.
    • Seller Testimonial

      Integrity in everything they do
      As we are all aware, buying and selling can be a potentially stressful road to go down, full of pot holes, hazards and cul-de-sacs. As a consequence it is always a priority to find and deal with people an organisation that is professional, efficient, honest, straight and has an integrity to everything they do. These attributes are difficult to find but Andrew. Ian, and the team have them in abundance. They are friendly, warm people, who care about what they do and the people they serve. They are quiet simply without equal.
    • Seller Testimonial

      the best team to have on ones side when selling 
      Selling a house can be awful, but all of you at M&G eased the trauma. You were all so kind and helpful it almost makes me want to do it all again! And finally Lynn - what a gem!  you were the best team to have on ones side when selling your house
    • Seller Testimonial

      Always an aura of calm knowledgeable efficiency
      The whole team gave an excellent service, offering advice and support where requested or required. Always an aura of calm knowledgeable efficiency -  Jon & Christine
    • Seller Testimonial

      looking after me so well
      Dear Andrew, I just wanted to say thank you, to you and your team for looking after me so well. I really appreciate everything you have done. - Mike
    • Seller Testimonial

      brilliant service
      We would like to say a BIG thank you to all of you for such a brilliant service.If only all estate agents were the same I'm sure it wouldn't be as stressful. We have and will continue to recommend you! - Mark & Nicole
    • Seller Testimonial

      kind, friendly and professional
      I liked Ian Gausden when he came out to value the house for probate purposes. He was kind, friendly and professional, this prompted me to choose M&G for the sale. I have found every member of staff so very helpful and friendly. I am so glad I chose you to sell the house - I definitely made the right choice! - Sue
    • Seller Testimonial

      M & G somewhat special...
      If all estate agents were like Mortimer & Gausden, they wouldn't get the bad press they sometimes do! But the they're not - and that makes M & G somewhat special... I can't fault them. They have even chipped away at my crippling cynicism! - Russell
    • Seller Testimonial

      Always professional and good guys!
      I have used Mortimer & Gausden before and have always been very happy. I would recommend Mortimer & Gausden without hesitation. Always professional and good guys! - Denis
    • Seller Testimonial

      Mortimer & Gausden were by far the best
      We were selling four properties at the same time with different agents: Mortimer & Gausden were by far the best. We were kept up to date at every stage of the sale and everyone in the office was able to answer any queries we had swiftly and efficiently. An excellent service and an agent we would thoroughly recommend. - Lindsay
    • Seller Testimonial

      You put my mind at rest
      I chose Mortimer & Gausden as I wanted to use an Independant Agent. From first contact you were friendly and so helpful, you put my mind at rest, 'cos I'm a worrier! - Dianne
    • Seller Testimonial

      Highly recommended
      This estate agent is a long way from 'the usual' and they provide a truly excellent service.I have met with Ian on two separate occasions ,with years apart, to ask him to market and sell my house.Owing to a change in my circumstances,I had to withdraw my property from the market.There was no question of Ian charging me for the work he had done on my behalf and he accepted the loss of a sale with grace and friendliness.Such a refreshing change from the tactics other,larger estate agents use.Highly recommended - Eamonn
    • Seller Testimonial

      we would be delighted to recommend the team 
      Having used Mortimer & Gausden before we were keen to use you again. You provided a very personal service and were all very friendly and genuine. We appreciated that you did not try the 'hard sell' approach and you certainly do not fit the stereotype of a typical estate agent at all. We would be delighted to recommend the team to all our friends and family. - Jo and Bernie
    • Seller Testimonial

      very professional with a great attitude
      We came to you because you had a good record of selling houses in our area. We found you to be very professional with a great attitude and very polite. We are so glad that we chose your company to represent us. You made us feel at ease at all times and Lynn was particularly helpful. - Ken & Breda
    • Seller Testimonial

      personal service and knowledge
      We chose Mortimer & Gausden because of your personal service and knowledge of the market. Thank you very much for your help and advice in selling our house. You all did everything possible to make the process run as smoothly as possible - Sarah
    • Seller Testimonial

      fantastic service
      I would like to thank you for your fantastic service - No complaints at all. You have a very well run estate agents with excellent friendly staff. A very big thank you to you all, Can not thank you enough. Will be highly recommending you to our friends and family. - Aaron & Emma
    • Seller Testimonial

      far more professional in your approach
      We came to you after having a disastrous experience with a national agent and a friend recommended you. From the start you listened to our concerns about the previous agent and promptly proved that you were very different. You priced realistically, quoted a much lower fee and was far more professional in your approach and dealings with us. We would not hesitate to recommend you, you restored our faith in estate agents.Thank you for all your help and guidance in selling our house - Shane and Joyce
    • Seller Testimonial

      Everything you told us has come true!
      Thank you all very much for the assistance in selling our house. We haven't had a smooth process but have really valued your help and experience as time has gone on. It not only reassured us but everything you've told us has come true!
    • Seller Testimonial

      Nothing seemed too much trouble
      We were recommended to come to you by a colleague at work. We were very pleased with the service and nothing seemed too much trouble. When the chain nearly came to a halt you helped to sort out a lot of the problems.We can not fault you service and found your fees to be very competitive. - Michael & Janice

    Testimonials from Buyers

    • Buyer Testimonial

      how incredibly supportive your team were
      Dear Sir/Madam, We are writing to commend the service you provide. We recently bought a house that was advertised through you. This was the first time that we have bought a house, and what an experience you made it. We had various issues with other parties, and had it not been for you and members of your office, mainly Nathan and Lynn, we would have found the process extremely difficult and stressful. We frequently found your communication friendly, prompt and effective. You communicated information to us that was not necessarily your task and were exceptionally helpful and informative, providing expert advice where needed. You made the process a lot less stressful and consistently kept us sane during a time where other parties involved were making us frustrated. As first time buyers, we cannot fault the service you provided and we feel that the sellers of the property we now own could not have chosen a better estate agent to advertise the property. We also cannot thank you enough for all the support, useful advice and much needed help you had provided us through the process of buying this property. You were also able to provide us with information through the postal service in an impressively efficient time which we appreciated. We will, without doubt and hesitation, recommend Mortimer & Gausden to anyone who wishes to sell their property in the future. Once again, we cannot stress how incredibly supportive your team were and how much we appreciate all that the team has done for us. Kind Regards, Mark & Elizabeth
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    Disclaimer

    The content on this Microsite has been uploaded by Mortimer & Gausden, Bury St. Edmunds. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Mortimer & Gausden, Bury St. Edmunds. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Mortimer & Gausden, Bury St. Edmunds. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Mortimer & Gausden, Bury St. Edmunds on +441284755526.