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User Guide

Title

A Fresh Approach

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    Coronavirus Update
    As we are all aware, the coronavirus continues to spread around the globe impacting the health and wellbeing of entire communities. Many businesses are being affected and there is an obvious disruption to daily life. 

    We want to assure you that Pace will remain operational and strive to provide the best service we can, whilst protecting our staff and customers. Therefore, we will be making the following changes, with immediate effect:

    • Viewings for sales and lettings properties to continue as normal except the negotiator will wait outside the property if it's empty
    • Viewings for occupied properties will need to continue. Whilst we do not want to be unnecessarily intrusive, we may ask tenants whether they have travelled to high risk areas, are self-isolating or are showing symptoms of coronavirus before scheduling a viewing. We may also ask tenants to confirm in writing the date of any self-isolation and/or confirmation of diagnosis
    • Tenants are legally obliged to allow access to properties, however, we shall look at each situation on an individual basis and keep all parties informed of our suggested approach
    • Non urgent property visits delayed
    • Opening hours restricted from 9am to 6pm to allow for a reduction in office-based staff
    • Some staff will be working from home. You will still be able to contact them on their landline as we have good remote working systems in place. Our staff may also call you from a mobile number
    • Please do not come to the office without an appointment. If you need to see us, please speak with your property manager who will arrange a safe way to communicate with you
    • Our plumbers, electricians and other maintenance personnel are still working and are attending to urgent maintenance matters. Various non-urgent maintenance may be delayed and we are looking at each item on an individual basis.
    Should we need to make further changes in the future, we shall obviously communicate these to you as soon as possible.

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    About Pace
    PACE are professional, ARLA licenced property specialists operating since 1994, providing a reliable and efficient lettings and management service for landlords and property investors. Visit our welcoming and highly visible offices in Southend and you will find a convenient, competitive and highly comprehensive property solution - we are open 7 days a week and evenings.

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    Personalised Service
    As a family-run firm, we pride ourselves in delivering a flexible, personalised service and offer at all times, a standard of individual care and professionalism which you will find second to none - a reflection, we believe, of why so many landlords trust their investments to PACE.

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    We are a fully Licensed ARLA Agent
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    This is your guarantee of accredited, professional, indemnified service. Your money is fully protected and our service is second to none.

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    Block Management (Freehold and Leasehold Services)
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    We offer a comprehensive and competitive block management service in Essex and surrounding areas.  We can help whatever stage you are at - from acquiring the freehold or right to manage, or helping you to run your block the way that suits you. 

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    Investment Properties for Sale
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    We have a range of investment properties for sale, offering attractive yields in good condition and with carefully chosen tenants.  We offer discounted management rates for properties bought through us.

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    Terms & Conditions

    We have launched a new, flat fee pricing structure which offers significant cost savings for everyone looking to let a property in the local area.

    This fresh approach to letting removes commission based pricing and offers landlords flat fee payment packages, the benefits associated with online letting agencies, namely very low costs, coupled with the personal service of our traditional high street branch.  We offer 3 levels of service from £49 per month including vat.

    The £449 let fee is for standard marketing including Rightmove and other portals

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Features

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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Why tenants chose Pace

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    We will help you you find and move into your perfect rental home with the minimum of stress. We have an extensive database of properties to view - your Lettings Consultant will listen attentively to your needs and directly match your requirements with properties suited to you. Be the first to know when we have an ideal property for you by registering for SMS and email alerts. Your Lettings Consultant can arrange daytime or evening viewings, at your convenience.

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    We are a fully Licensed ARLA Agent. This is your guarantee of qualified and trained staff who will give you professional up-to-date advice and guidance. We follow a Code of Practice and Rules of Conduct laid down by our professional body and you also have a free route to independent redress if ever required.

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    Full inventories are carried out on managed properties, jointly agreed with your Property Manager on move-in day (which can usually include Saturdays). Your deposit is fully protected with the "The Dispute Service" - a government approved scheme to ensure tenants' deposits are treated fairly.
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Features

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

Title

Meet our Team

  • Introduction

    In terms of properties under management and truly available stock, we are one of the largest letting agents in Southend. We have almost 20 members of staff and are here 7 days a week, including week day evenings. We have specialist staff in specific roles to ensure clear communication and expert advice. For example, a dedicated Property Manager will get to know you, your property and your tenant. Please find below some background information on our senior team members.

  • Team Member

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    Crystal Horwood, Managing Director
    Crystal joined PACE in 2007 and was appointed to her current role of Managing Director in 2010, heading up the company founded by her father in 1994. She is responsible for the daily operations of the business, whilst also ensuring the company is financially sound, has strategic direction and is planning for future growth. 

    Crystal takes a thoughtful and considered approach to all that she does, transferring her determination to deliver implicit care, attention and professionalism to every member of her team.

    As we invest in residential property ourselves at Pace, Crystal is well positioned to understand the goals and needs of our landlord clients.  With a substantial portfolio of our own, we keep a very close eye on both regulatory and market developments and share this information with our landlord clients.

    In the past few years, we have expanded our business both in terms of properties under management, the development of our estate agency offering and into residential leasehold management. 

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    Marcus James, Lettings & Sales Manager
    In 2008, Marcus chose to take a change in career direction away a supervisory role in retail to move in to the property industry. He began with Pace in the lettings department as a negotiator progressing to the Lettings Manager in 2011. In 2015 Marcus was promoted to his current position as the Lettings and Sales Manager. In his day to day role, Marcus ensures our landlords and vendors get the best price in the right time frame for their investments and private homes. Marcus also conducts the rental and sales appraisals, property viewings and oversees the running of the sales and lettings department. 

    Since having achieved his ARLA technical award in 2010 Marcus continued his academic development by completing an NVQ in Sales and Management in 2012 then achieving his NAEA technical award in 2014. Marcus is extremely knowledgeable in property law and completely understands the needs and wishes of his clients. Marcus brings a deep commitment to the service of landlords, vendors, purchasers and tenants to his work. Outside of the office Marcus, has a keen interest in cycling, participating in the London to Southend 52 mile each year and dabbling in small scale property development.

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    Martin Ransom, Head of Property Management
    With nearly 30 years experience in the property industry, Martin is well placed in his role as Head of Property Management for Pace. After joining the business in 2010 Martin took it upon himself to foster excellent customer service among the team and this continues to position Pace as a leader in its field today.

    Additionally, Martin is a founding member of SEAL (South East Alliance of Landlords, Agents and Residents), and is the primary Pace representative.Starting his career in 1987, Martin worked for the Financial Services Corporation as a Mortgage Broker where he quickly excelled. After only three years he was successfully managing the Mortgage department. 

    By 1996, Martin had moved to Sterling Properties working in the lettings field for the first time. It was here, working alongside the founder of the business, that Martin developed the financial services arm of the company. After many years of hard work, the London Scottish Banking Group acquired Sterling Properties where Martin remained as Head of Operations

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    Sara Threadgold, Property Manager
    Sara has been with Pace since 2013. Having recently studied for and passed her ARLA exams, she strives to provide excellent customer service and works to the best of her ability at all times.After spending 7 years with Lloyds banking group specifically working within customer service roles, Sarah has a thorough understanding of what it takes to keep our clients happy! In her current position, Sara enjoys the variety of property management where every day is different and daily challenges keep her on her toes.When Sara is not working, she enjoys spending time with her family.

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    Tammy Cooper, Property Manager
    Tammy joined Pace in 2017 as part of the Sales Team as an administrator. Within the year she gained experience in lettings and tenant referencing. Tammy has since moved across to the Property Management Team and will be carrying out thorough property visits and inventories. Tammy is looking forward to expanding her knowledge within the property sector and hopes to obtain an ARLA Qualification in the near future.Having always worked within a customer service role, Tammy is an effective communicator and ensures she always builds a good rapport with customers and colleagues alike.Her hobbies outside of work include spending time with friends and family, baking, games nights and reading thriller / psychological drama books.

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    Keri Hodges, Property Manager
    Keri has recently joined Pace as a Property Manager in the new Canvey Island office. Keri already successfully manages her own property portfolio and hoping to grow this siginificantly over the coming months.Before working at Pace, Keri worked as a Bailiff for Basildon Council. In her free time she looks after her young and I am interested in developing the hobbies in which they participate.

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    Amanda Burton
    Biography coming soon...

  • Team Member

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    Madalina Lascar, Property Manager
    Biography coming soon...
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    User Guide

    Title

    Testimonials from our clients

    • Introduction

      We actively seek feedback from our clients by sending out review forms at key stages of the tenancy cycle.

    Testimonials from Landlords

    • Landlord Testimonial

      Highly Recommend!
      Simon Gallot - Dec.19 - Very pleased with the service from Pace - who have found tennants for one of my properties. Katie Gray has been brilliant - always available and kept me up to date. Highly Recommend!

    • Landlord Testimonial

      Always professional and polite
      Barbara Joel - Nov. 19 - Sara has managed our rental property for the last five years and has given excellent service. Always professional and polite, kept us informed at all times, carried out inspections as necessary and organised any work that needed doing after consultation with us.

      I would wholeheartedly recommend her.

    • Landlord Testimonial

      organised and efficient
      Pauline V - 31st January 2013I have used Pace as an agent for over 7 years now and find them very well organised, efficient, approachable and friendly.

    • Landlord Testimonial

      very good service
      Jenny Holmes - December 2012I have used Pace as a homebuyer and more recently as a landlord, now that I let my house out on a long term basis. In both cases they have provided a very good service. I would not hesitate to recommend them to anyone looking to buy, sell, rent or let a property.

    • Landlord Testimonial

      incredibly professional
      L Langley (Landlord) Venturing into the lettings market was a big step for my husband and I, the prospect of letting our family home to complete strangers was not a decision we took lightly. 

      After researching local letting agents we decided PACE was the best option for us. All of our questions were answered quickly and efficiently and we had no hesitation in contacting them at any time. The service they provide is quick and incredibly professional and they maintained a very down to earth, friendly manner throughout.

      I would like to thank PACE for the outstanding customer care they provide and I will certainly be recommending them to my friends.

    • Landlord Testimonial

      a pleasure to work with
      Stuart K (Property Investor) As the owner of several leasehold properties in Southend, I came up against some demanding freeholders. PACE helped me claim the right to manage or buy the freehold which gave me the control I wanted to keep my properties in prime condition, without it costing a fortune. I've always found their staff knowledgeable, helpful and friendly - a pleasure to work with. Stuart K.

    • Landlord Testimonial

      managed my property rentals for some ten years
      Dave S - 9th Feb 2013Pace have managed my property rentals for some ten years. I have dealt with most if not all the staff and found them helpful and responsive to issues that arise.

      Kelly Brown, who is my property manager, is very helpful and goes out of her way to help solve problems. She is even understanding when I get things wrong - as we all do from time to time.

      It's easy to be critical but Pace and Kelly have my praise and thanks for their efforts in supporting my needs for property management. Whilst they aren't perfect - and who is these days - I would certainly recommend them.

    • Landlord Testimonial

      really nice people who know their jobs.
      Mike - October 2014 - PACE have been managing my property for the past 15 years or so (Previously lettings were through Dedhams lettings/sales who handed over to PACE).

      During that time I have had good relations with my property managers and they have responded promptly to any queries I may have had. Sometimes I have thought that the contractors would have paid more attention or taken more care had my property not been a rental, however, PACE have been great at providing 6 monthly reports and photos of work to be done. Rent had been transferred to my account promptly and all in all I have no complaints.

      I have found my property managers to be friendly, polite and good at their jobs. Upon deciding to see my property I have been very satisfied with the service that PACE sales have provided. I would wholeheartedly recommend PACE on the basis that you deal with really nice people who know their jobs. Thank you to Amy, Rebekah,Sara and Sue, it's been a pleasure working with you all and not forgetting Billy in the accounts section
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    Disclaimer

    The content on this Microsite has been uploaded by PACE Property Lettings and Management Ltd, Southend-on-Sea. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to PACE Property Lettings and Management Ltd, Southend-on-Sea. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by PACE Property Lettings and Management Ltd, Southend-on-Sea. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.