We have been serving the local area for the past four years and we get most of our clients through referrals – so we’re very motivated. We can’t sit around waiting for property owners to wander through the door or spend a fortune on marketing to get our name out there. We’re keen, efficient, focused and a pleasure to deal with – because if our clients are not raving about us to their friends, family and colleagues then we’re in trouble!
Technology has revolutionised the property market and our shop window in now on-line so this is where we concentrate our efforts to get the right information to buyers and tenants. However, we have a local office and know that personal service is also very important – technology alone will not create a great customer experience! We have the sales and relationship building skills to make sure things move along smoothly, swiftly and to everyone’s satisfaction.
Customer service is one of those things that every estate and letting agent promises – but few deliver. Because we are so dependent on referrals we have to excel at it. With this in mind we don’t take on more clients and properties than we can handle. We’re not interested in being the biggest – we just want to earn a reputation as the best.
Saville Court Saville Place, Clifton, Bristol, BS8 4EJ