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Sure Lettings Gloucester
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    About Us

    Hi, and thank you for choosing to find out more about us here at Sure Lettings Gloucester. With our fresh approach to Residential Lettings and Property Management, we hope we will be the Agent for you. With 90% of all tenants now making their next move by searching online first, we believe an online presence is essential and it's why you've found us here, on Rightmove.

    At Sure Lettings we are passionate about property but we're also pretty keen on people too. Through our experience we know that the key to a long and successful tenancy is matching the right tenant with the right property and landlord. With over 15 years' experience in property and NFoPP credentials, you can be assured that we have the right attributes to find you a tenant as quickly as possible and that your new tenant's move will go as smoothly as possible.

    If you want to be sure about your next move, trust us at Sure Lettings to help you.

    Best wishes

    Jemma, Rob & Tom


    Sure Lettings Gloucester

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    Meeting your individual needs

    At Sure Lettings we recognise that all Landlords are different. All have differing requirements and differing amounts of time they have to dedicate to their rental property. Whatever your Landlord requirements, we can adapt our Landlord packages to meet your individual needs.

    Who are Sure Lettings Gloucester?

    Headed up by directors, Jemma Wilkinson, Rob Buckley and Tom Smith and with over 15 years' experience in Residential Lettings and Property Management, you can be sure that your property will be well looked after in our hands.

    Why should I consider using your services?

    Here at Sure Lettings we take the business of renting out your asset seriously and continually strive to ensure we find you the highest calibre of tenant in the shortest possible time. With in-depth market knowledge and with NFoPP credentials, you can be assured that your tenancy will be handled appropriately and professionally. This combination of knowledge and professionalism has made us one of the most recognised agencies in Gloucester, managing over X properties.

    How do you differ from other local agents?

    At Sure Lettings Gloucester we strive to take a fresh and innovative approach to renting out your property. We believe that knowledge is key in matching the right Landlord to the right tenant and there are a number of key aspects which we believe set us apart from the rest of the pack:

    · We blog:http://www.surepropertygroup.com/branch/gloucester-lettings. We believe it's important to keep Landlords abreast of changes in legislation and how to make the most of their investment so we write weekly about our news and views of the current lettings market.

    · We believe the future is online: With over 90% of all tenants now searching online first, we know how important it is for your property to be 'out there'. That's how you've found us here on Rightmove and you will also find us on Zoopla and Primelocation together with our own website.

    · Our news travels fast: we guarantee that the moment you say 'yes' to us we will turn your marketing around within 24 hours, get your property online, and email and phone out to prospective tenants. Over 90% of our properties are uploaded online within 4 hours and have a viewing within 24 hours, giving you the best chance of tenancy success.

    · We go the extra mile: Open six days a week, we are always on hand for viewings and recognising that not every prospective tenant can duck out of work to view a property, we make ourselves available outside office hours.

    · We have fair tenancy application fees: Unlike some agents who only offer a standard application fee we split our fee between the property (application fee) and the tenant (referencing fee), making us more affordable and your property more attractive to prospective tenants.

    · We cross the 't's' and dot the 'i's': We are members of The Property Ombudsman, giving you peace of mind that our are dealing with reputable and accountable agent. We ensure we take our responsibilities seriously to protect your interests; our client accounts are audited annually and we have client money protection insurance in place at all times. And with the assistance of continuing professional development for all our staff, you can be assured that we are fully abreast of all legislation changes affecting you and your property.

    · We use reputable contractors: Your property is our property so if we are managing the maintenance of your rental investment we want to know that we are using professional contractors that we would feel comfortable using in our own homes. So, we only use qualified contractors with the correct liability insurance and ensure they provide an efficient service to your tenants and at a cost-effective service to you.

    What services do you provide?

    While we believe we are innovative and take a fresh approach to lettings we don't see the need to part with convention either. That's why we make things simple by offering the traditional Let Only, Rent Collection and Fully Managed services that you will find with most lettings agents. But where we are different is that we will tailor our packages to meet your needs. So if you want a Let Only service but want us to carry out inspections on your behalf, then just ask and we can arrange to build that into your contract. All our marketing is provided free of charge so you can rest assured that no let equals no fee. For more information or to arrange a valuation, please contact us on 01452 31099.

    How do I know you're the agent for me?

    If you're still not sure about Sure Lettings, then take a look at our testimonials page and see what our satisfied Landlords are saying about us.

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    For more information www.surepropertygroup.com or call 01452 310999 to speak with one of our expert property advisors.
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    Making your next move?

    Renting a property can be a daunting prospect. Whether it's your first time or you've been through the process before, every agent's process will differ. At Sure Lettings we aim to make your next move as simple and hassle free as possible.

    Why let with us?

    In the know

    Every tenancy is unique. What one person is looking for can be far apart from the next tenant who walks through our doors. So, we like to think we know our stuff. Whether you are a student or a professional new to the area or a family needing to know about the best schools, our staff are trained to know Gloucester and the surrounding areas like the back of their hands, so they can assist in finding the right property for you.

    Time is of the essence

    Renting property is a far speedier process than buying property; something we are well aware of at Sure Lettings Gloucester. If you are registered with us, you can expect an email or phone call from us within hours of us being instructed by a Landlord in order that you have the opportunity to stay one step ahead of the game and get that first viewing before anyone else.

    Professional and accountable

    We don't just have 'sure' in our business title for no reason; we want you to be sure that you are renting from someone reputable. Here at Sure Lettings we are members of The Property Ombudsman, making us accountable and you assured that you are renting through an honest organisation.

    If that's not enough to convince you, take a look at our testimonial page to see what our current tenants think about us. And as we've already said; we think we know our stuff. So here's a list of frequently asked questions we've come up with to help your next move go smoothly:

    Will the property accept pets?

    The top question asked by tenants these days. It comes down to each individual Landlord as to whether s/he will allow pets at their rental property. However, there are some things tenants can do to assist in persuading a reluctant Landlord. We recommend you write a pet CV including all the details about your pet (breed, age, how long you have had your pet) and include things like whether you work from home. This is especially important if you have a dog as a Landlord can build up a picture of how long your pet will be left on their own in the property. If you've rented before, ask your old Landlord for a reference for your pet; a way of proving what a responsible pet owner you are.

    How do I know if I can afford the property I'm looking at?

    Most referencing agencies use an income-to-rent ratio to calculate if you can afford the monthly rent. This ratio is usually 2.5 so, for example, if the rent per month is £700 the household income would need to be in excess of £21,000 (£700 x 12 months x 2.5) in order for the tenant(s) to successfully pass referencing.

    How much will it cost to secure a property I'm interested in?

    There is an application fee of £105 per property and a referencing fee of £105.00 per tenant and guarantor. So if it's just one person applying to rent the property it would be a total of £210.00, provided a guarantor wasn't required.

    What does referencing involve?

    It's best and normal practice for any letting agent to carry out checks on prospective tenants. At Sure Lettings we will request photo ID from your and evidence of your current address but we also use a company called Let Live to carry out referencing on our behalf. You will need to provide details of your employer to confirm salary details and current Landlord (if applicable). Let Live will also credit check you, check that you have the right to live and work in the UK, seek proof of your identity and anyone who is going to live with you.

    What is a guarantor?

    If your earnings are not quite enough to cover the rent but the Landlord is still willing to consider the let going ahead, a guarantor may be requested. This is not uncommon, however, the guarantor nominated must live in England or Wales and be willing to cover the rental commitment in the event you default on the rental payments. Your guarantor will be expected to under-go the same referencing procedure as above.

    What is the tenancy deposit and where will it be held?

    A tenancy deposit is a sum of money paid at the commencement of your tenancy to protect the property against damage you might cause during the tenancy. Claims against the deposit can only be made for cleaning, damage or other matters considered to be above the level of normal 'wear and tear'; a matter assessed at the end of your tenancy. The deposit can also be held against non-payment of rent. At Sure Lettings Gloucester we use [INSERT DEPOSIT SCHEME] and you will receive electronic correspondence, once we have lodged your deposit to confirm this.

    What is a tenancy agreement?

    A tenancy agreement is a legal document stating the precise terms and conditions of the tenancy agreement between you and your Landlord. At Sure Lettings we ensure that our tenancy agreements are updated regularly to reflect any changes in legislation to protect both you and your Landlord.

    What are my responsibilities as a tenant?

    By signing the tenancy agreement, you agree to abide by its terms and conditions. Most importantly you are agreeing to pay your rent on time, settle household bills promptly, report any maintenance issues or damages you cause and maintain the cleanliness of the property.

    What happens if there is a maintenance issue?

    Properties are like cars; they regularly require upkeep. Depending on whether your Landlord is managing your let or whether we are your first point of contact, you should always report a problem that you feel needs fixing, however small it is.

    Once I've rented the property, can my Landlord access the property?

    Yes, but only with sufficient notice which, in most circumstances, is 24 hours with the exception of an emergency situation such as a burst water pipe.

    Do I need insurance?

    You will need tenants' contents insurance to cover the value of your possessions you keep at the property from the day the tenancy commences.

    What happens if I want to leave?

    A period of notice will be set out in your tenancy agreement. When the time comes and you want to move on, you will need to give notice in line with the period set out in your tenancy agreement and rent due date. But don't worry; we'll be on hand to help you.

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Meet the Team...
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    Tom Smith - Director
    Initially involved in the Health and Fitness Industry, Tom joined a Cheltenham Lettings Company in 2009 as Lettings Manager before achieving Group Operations Manager in 2011. He joined the Surelet Team in 2012 rising from Lettings to Branch Manager before deciding to take on a Directorship together with Jemma and Rob in September 2015. With an extensive knowledge of Lettings and Staff Management, Tom oversees new business, marketing and human resources for the branch. His knowledge of both Cheltenham and Gloucester markets comes in most useful when renting out semi-rural properties. Tom has three young children; Alfie (9), Harry (7), and Daisy (6) and is a self-confessed, overly-competitive 'Football Dad'. Most weekends he can be seen cheering on from the sidelines, volunteering with the Under Sevens football coaching or playing 6-a-side football with a local team. And if all that doesn't keep him busy enough, he enjoys a round a golf even though he considers himself distinctly average... and very frustrated!
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    Robert Buckley MARLA - Director
    MARLA qualified with a Diploma in Residential Lettings and Property Management and an Advanced Level Apprenticeship in Residential Lettings and Management, it's safe to say that your rental investment will be well looked after in Rob's hands. Having worked as a Lettings Negotiator for Hallam & Co and a Senior Lettings Negotiator at both Naylor Powell and Surelet before acquiring a Directorship last September, Rob has specific and experienced knowledge of the Gloucester Lettings Market. Rob is responsible for the day-to-day running of the front office and concentrates on new business, valuations and viewings. Rob loves travel and enjoys regular weekends away with his partner and two daughters in their VW Campervan. When not touring the country he enjoys watching rugby and charity dog walking on Sunday afternoons.
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    Jemma Wilkinson - Director
    With over fourteen years' experience in the Lettings Industry, Jemma began her career in accounting. With AAT Level 4 you can be assured that your rental investment will safely be achieving a profit in her hands. Having worked for Surelet since 2002, Jemma has a broad scope of experience including valuing, property management, inventories and the administration of letting out properties. Her most recent role before becoming Franchise Director was Branch Manager for Rent It. In her current role Jemma handles new business and existing client care together with marketing and events. She also manages the accounting of the business, monitoring the all-important rent collection as well as figure analysis, in order to give advice on the best place to invest your money. When she's not in the office Jemma enjoys fine dining, holidays with her young family and spending time with the lover of her life; her dog, Lewi. She is a loyal Gloucester Rugby Fan as well as supporting Broadway Cricket Club (and being their tea lady!).
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    Nia Stokes - Lettings Negotiator
    Nia has been working within the Sure Lettings team since 2012. She first started as an inventory clerk, though her passion for lettings has taken her to being one of the leading front office faces, as a Negotiator. With her friendly approach and efficient manor, Nia makes lettings smooth for all of our new Tenants. Nia loves to travel and one of her favourite destinations is California. Nia's idea of a perfect night is eating chinese whilst watching LA Kings! Interesting facts include: Loves Ice hockey and World War II.
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    Gwen Forster - Senior Property Manager
    Gwen has worked for Sure Lettings since 2008. She is a senior Property Manager and has an absolute wealth of knowledge with in the industry. Not only does she manage a property portfolio, Gwen also looks after our client accounts, ensuring prompt payments for all of our Landlords. Gwen is well travelled and is a lover of New Zealand. As a local girl you can often hear Gwen regularly on a Saturday afternoon at Kingsholm chanting GGGLLLLLAAAAWWWWSSSTTTEEERRRR!!
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    Stephanie Gratton - Property Manager
    Stephanie has worked as part of the Sure Lettings team since 2012, after relocating from London. Stephanie is a valued member of the property management team and is a dedicated property manager to a part of our property portfolio. Stephanie and her husband Richard have settled well here in Gloucester and are extremely well know with the locals as they were former Landlord and Landlady of the local pub - The Coach and Horse's. Steph loves a curry and her most memorable moment was flying over the Grand Canyon. 
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    Carole Bodman - Property Manager
    Carol has worked within the Property industry for over 25 years and has an absolute wealth of knowledge. Carol works as part of the property management team and is a dedicated property manager to a part of our property portfolio. Carol enjoys her holidays and is often sporting a glowing tan as she has a love for the sun!
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    Emma Greenway - Inventory/Office Clerk
    Emma started in 2014 as our inventory/Office clerk after previously qualifying as a Beautician. This was Emma's first job within the property Sector. Having no experience was a great opportunity for Sure Lettings to teach her our way. Emma is a valued member of our team and has even started negotiating, with securing her own lets. Emma loves traveling to Ireland and is and avid Manchester United Fan.
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    Sarah Hencher - Move In Co-Ordinator
    Sarah started with Sure Lettings in 2005 as an Inventory Clerk. She has worked all departments but mainly as a Negotiator. In 2014 Sarah gave birth to Noah and has since then re joined the property management team to become the Move In Co-Ordinator. Sarah loves spending time with her family, her favourite food is spaghetti bolognaise and has recently completed a Half Marathon.
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    Alex Smith - Administrator
    Alex has recently joined the Sure Lettings Team as our apprentice , since leaving 6th form. Alex is eager to learn all aspects of lettings, supporting all departments with their administrative needs. In his spare time he loves to watch and play sports, and is a volunteer for the Cotswold Canals Trust. 
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    Where we're active

    Our Branch

    Our Branch

    Current Properties

    Previously Marketed Properties

    Note: Markers represent the centre of postcodes, not exact locations

    Find us

    7a Worcester Street
    GL1 3AJ

    Telephone us

    Letting: 01452 902064  Local call rate

    Email us

    Contact us


    • Introduction

      "Excellent service from Sure Lettings, couldn't recommend them enough!! Jemma was brilliant from start to finish, very professional with excellent communication and made the whole procedure straight forward."

      Marilena Bannister

      "I've not had much dealings with any other lettings agent only Sure Lettings. But that says a lot in itself. They have managed the last 2 properties I've lived in and although there were substantial problems with the boiler in the first property, they were always sympathetic to my predicament and handled the situation very professionally, even when I went off on one! The main problem was with the landlord being slow to respond to their repeated requests for his maintenance team to go in and sort the problem. I was a good tenant and they acknowledged this frequently so thank you for that! It did cost me a lot in fees, etc, to move into my 2nd property and there were unexpected costs but I guess laws and regulations had moved on since I moved into the first property. On the whole, though, I would recommend Surelet to any prospective landlord or tenant."

      Brenda Adams

      "Nia has been a great help to me over the years of being at university! I would definitely recommend Sure Lettings as the first point of contact for renting in Gloucester, especially when you get someone so down to earth and realistic to help you out! I have recently found a lovely flat that suits my needs as a mature student perfectly! I cannot wait to move in! The application process is smooth and emails/phone calls are responded to promptly."

      Victoria Bennett

      "We have been renting through Sure Lettings for nearly 6 years and are very happy with the service they provide. Steph is our point of contact and we have built up a good working relationship with her over the years. We find her approachable and she quickly responds to any problems we may have - and we have certainly come up with some crackers for her to deal with!"

      Lynne Dickie-Clark

      "We have lived in our house let out by Sure Lettings for nearly 4 years, and have had excellent service throughout the whole time. Steph has been amazing and has dealt with any concern or issue we have had quickly and kept us well informed; she is always on the end of the phone when needed to which we are very Grateful for!!We would highly recommend to anyone looking to rent."
      Aims Symonds

      "I would definitely recommend Sure Lettings as the first point of contact for renting in Gloucester. After much searching, I found a lovely house with the help of Tom, who's been great throughout the whole process. Tom and the team in general are extremely friendly and really good at responding to emails etc. They are very supportive, helpful and efficient."

      Charlotte Steinbach

      "We have used Sure Lettings, Gloucester for 9 years and have always found reliable tenants through them. The Gloucester office runs an excellent service and we have never had cause to complain. When tenants have changed -it happens! - New tenants have been found quickly so voids have been kept to a minimum. Stephanie has been excellent to deal with - in fact a pleasure. We have no hesitation in recommending them. "

      Linda Walton

      "Fantastic team, great communication and brilliant customer service from start to finish! Would highly recommend. "

      Steve Harley

      "Always had excellent service for many years with various properties."

      Jane Rose

      "I would definitely recommend Sure lettings as the first point of contact for renting in Gloucester. After much searching, I found a lovely house with the help of Tom, who's been great throughout the whole process. Tom and the team in general are extremely friendly and really good at responding to emails etc. They are very supportive, helpful and efficient."

      Charlotte Steinbach

      "Very friendly and helpful. Delt with Nia Stokes and she was great"

      Jess Mccauley

      "We have always had excellent service from Sure Lettings for our property and are very happy with the service they offer. We will certainly continue to use them in the future. The reason for only 4 stars is we sometimes find that new staff members don't always understand where Jakarta actually is and no we can't pop into the office."

      Erica Miller

      "Highly recommend Sure Lettings Gloucester if you are looking to rent in Gloucestershire. Tom, Rob, Jemma and the team offer great advice to both landlords and tenants around Gloucester."

      Alex Durston

      "I have rented out my property with Surelet for 10 years. They provide an excellent management service. I don't have to deal with any issues it's all done for me. Steph is fantastic, excellent communication. Definitely recommend."

      Lisa Watkins

      "Brilliant service and amazing communication. Nia has been so great and helpful. Highly recommended."

      Josh Burns

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    The content on this Microsite has been uploaded by Sure Sale & Lettings, Gloucester. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Sure Sale & Lettings, Gloucester. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Sure Sale & Lettings, Gloucester. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.