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    The Personal Agent specialises in Residential Lettings and Property Management in Surrey. As specialist letting agents, we are fully focused on the priorities and needs of the landlord and of tenants.
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    We understand that letting your property, especially for the first time, can be a worrying experience and with this in mind our most important consideration is providing you, the Landlord, with the best possible service and the right tenant for your property.
Contact us

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  • Introduction

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    The Personal Agent Lettings department is run by Cheryl Burn. Cheryl has over 13 years experience of Lettings and Management within the local area. Cheryl and her team are fully focused on the priorities and needs of the Landlords and Tenants.

    The busy and dynamic Lettings office is complimented by the thriving Sales departments based in Epsom, Stoneleigh, Ewell and Banstead.  

    Our friendly and approachable team will leave you feeling relaxed and confident you are in safe hands.

    For a committed, dynamic approach to securing the best deal for you, why not contact one of us today on 01372 726 666

  • Team Member

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    Cheryl Burn, Lettings Director
    Hi I'm Cheryl, Lettings Director, and co-founder of The Personal Agent Lettings & Management. I am responsible for overseeing all aspects of lettings and management for the business, and work closely with relocation agencies to support them in their property searches for their clients. You will find me at the Banstead branch.
  • Team Member

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    Ria Lawrence, Branch Manager
    Hi, I'm Ria, Branch Manager at The Personal Agent Lettings & Management. It is my job to ensure that our lettings office runs efficiently and according to all company and legal standards, managing the everyday customer care that we offer.
  • Team Member

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    Joe Frost, Senior Lettings Negotiator
    Hi, I'm Joe and I have been proudly working for The Personal Agent Lettings & Management in Epsom since November 2013. I'm a Senior Lettings Negotiator and my main tasks involve supporting potential tenants throughout their time with us, from accompanying them on viewings to finding them their dream rental property, and progressing their offer to the day that they move in.
  • Team Member

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    Lily Rigley, Property Manager
    My name is Lily, and I am the Property Manager at the Epsom branch of The Personal Agent Lettings & Management. My role is to liaise daily with landlords, tenants and contractors to ensure that all our managed properties run as smoothly as possible throughout their tenancies.
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    Kerrie Tyson, Lettings Administrator
    Hi my name is Kerrie Tyson, I am the Lettings Administrator at The Personal Agent. I have a very varied role supporting the Lettings team with pre and post tenancy administration, liaising with tenants, landlords and contractors to make sure all properties are ready to move into.
Contact us

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    Where we're active

    Our Branch

    Our Branch

    Current Properties

    Previously Marketed Properties

    Note: Markers represent the centre of postcodes, not exact locations

    Find us

    163
    High Street
    Epsom
    KT19 8EW

    Telephone us

    Letting: 01372 629127  Local call rate

    Email us

    Contact us

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    CLIENT FEEDBACK
    • Introduction

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      AT THE PERSONAL AGENT WE'RE ALWAYS STRIVING TO DELIVER THE BEST POSSIBLE SERVICE TO ALL OF OUR CLIENTS AND WE'RE PROUD OF THE RESULTS.

      HERE'S WHAT YOU ARE SAYING ABOUT OUR EFFORTS:

    Testimonials from Landlords

    • Landlord Testimonial

      Cheryl pulled out all the stops

      We are first time Landlords and Cheryl dealt with most of our letting and any queries. We found her to be most efficient. We did have one month without a tenant but it was Christmas and the weather was extremely bad. Cheryl pulled out all the stops to get another tenant as soon as possible which did happen. We now have a tenant for a year. We would recommend the Personal Letting Agent as we personally have nothing to complain about and would go to them again if needed.

      Mr R, Epsom

    • Landlord Testimonial

      I always recommend them as agents when ever I can

      I have dealt with Personal Agent several times, selling and letting, I have always found them to be very professional, friendly and approachable. I always recommend them as agents when ever I can.

      Mrs G, Stoneleigh

    • Landlord Testimonial

      I have no hesitation in recommending her

      Cheryl in all my dealings with her was very professional. She found tenants for me who were willing to pay a good amount of rent. The tenants for my property paid their rent reliably and were decent people. She was always willing to offer me advice when I needed it. I have no hesitation in recommending her to my friends and family.

      Taylor Family

    • Landlord Testimonial

      Communication has been excellent

      Cheryl has let out my property on two occasions. Both have been trouble free tenants, sourced quickly and with no void periods. Communication has been excellent.

      Mr S

    • Landlord Testimonial

      Personal Agent in Epsom have been outstanding

      The Personal Agent in Epsom have been amazing in helping me rent my property, I have had no problems or issues from personal agent, Any issues with my property they deal with excellently with permission from me! They conduct regular inspection visit to ensure that the property is kept up to scratch- which it has been! I have worked and rented with other companies in the past and Personal Agent in Epsom have been outstanding in comparison!

      Mrs L

    • Landlord Testimonial

      an excellent service

      Excellent communication with both myself and tenant. Paperwork and payments dealt with very professionally. Have rented our property for 4 years and provided an excellent service throughout that time.

      Neil

    • Landlord Testimonial

      I'll certainly be using them again

      I let my property through the Personal Agent last year and would highly recommend them. An efficient and friendly service that ticked all the boxes, I'll certainly be using them again. At one point I had a problem with a leak from the roof but this was quickly dealt with and they even liaised with the management company on my behalf at one point. Excellent service!

      Rob

    • Landlord Testimonial

      we wouldn't use anybody else!

      We have used Cheryl at The Personal Agents for 5 years. We have nothing but praise for the company. Cheryl and the team have always provided a professional friendly service. We have had 3 tenants during this period and have never had any period where the property was vacant. We wouldn't hesitate in recommending their service, we wouldn't use anybody else!

      Jo

    • Landlord Testimonial

      rented out on its first viewing

      I used the Personal Agent to rent out my 3 bedded semi house in North Cheam. It was my first time renting out a property and was grateful for all the help and guidance I received. My property was rented out on its first viewing. My tenant had a small problem after moving in and it was sorted by the Personal Agents the same day! Would definitely recommend.

      Mrs Mean

    • Landlord Testimonial

      I would recommend them without hesitation

      I became a landlord about 3 years ago. I received excellent support and advice from Cheryl right from the start. The tenants the Personal Agent have recommended to me have all been 1st class. I am now on my 3rd set of tenants and all change-overs have been handled smoothly and with no issues. I would recommend them without hesitation.

      JND

    • Landlord Testimonial

      professional & extremely helpful

      The Personal Agent were professional from start to finish...I was always advised of possible/suitable applicants & although the market was quiet at this time, were successful to find me my tenants at a reasonable rental price! All through this process I found Ann & Cheryl professional & extremely helpful. I would not hesitate to recommend this firm to anyone!

      Mr G, Epsom

    • Landlord Testimonial

      100% positive experience
      Stacey is the most upbeat, helpful member of staff. Always polite, very knowledgeable, efficient and friendly. It has truly been a pleasure dealing with her.
      I would highly recommend The Personal Agent based on my experience so far and that has a lot to do with Stacey and her professionalism in her work - her enthusiasm is infectious and she clearly loves what she does.
      100% positive experience and cannot fault her at all.

      Nick
    • Landlord Testimonial

      I really don't know how to thank her enough
      The whole process was not the easiest but I have never seen an agent work as fast hard or efficient as Stacey. Her intentions were always good and I know that she was trying her best to help me. At many stages it seemed as if it was going to fall through due to my house not completing in time but Stacey did a fabulous job at holding together.

      I really don't know how to thank her enough.
      I have already recommended one of my friends to see Stacey as she now has a house that she is looking to rent out.

    Testimonials from Tenants

    • Tenant Testimonial

      very professional

      All of the staff were very professional, and secured our preferred rental property without delay. Unlike most agents that I had dealt with, including Haarts, Winkworth and Barnard Marcus, The Personal Agent returned all of my telephone calls and kept me abreast with updates on a regular basis. Communications was therefore very good. In summary, this is the first rental property I have ever taken, and my experience with The Personal Agent was unrivalled.

      Mr D

    • Tenant Testimonial

      they do treat everyone personally

      I went to the Personal Agent after being let down by two other letting agents with a week before I had to move out of the property. They offered me a few different viewings on the same day and rearranged plans for me as I was running out of options. Met with Cheryl who helped out massively and even stayed after hours to show the property to me. Ann in the office was amazing too, she knew that I was under pressure in finding a property in a very short amount of time and she managed to get all the reference checks and credit checks done in plenty of time and kept me in the loop the whole way. I am now settled in the property thanks to the team at Personal Agent - and they do treat everyone personally too. Will want to use them in the hunt for any future properties.

      Mrs M

    • Tenant Testimonial

      professional and efficient estate agency

      After a recent stressful house hunt, we viewed a property which matched our needs perfectly with The Personal Agent. The rental process was dealt with swiftly and professionally. Our Agent was both friendly and sympathetic to our situation, and offered helpful and reassuring advice. We will continue to use The Personal Agent in the future and believe we have a strong ongoing relationship with this local Agent. We would highly recommend their professional and efficient estate agency to others.

      Lucy

    • Tenant Testimonial

      always got our best interest at heart
      We needed to move house due to our current landlord selling. The whole process has been very easy and Stacey has been very friendly and helpful. I think that she is very good at her job because she has always got our best interest at heart.

      Elaine F
    • Tenant Testimonial

      went out of her way to help us
      Stacey was bubbly, friendly and very helpful from start to finish. She made the whole process simple and went out of her way to help us.

      J Clark
    • Tenant Testimonial

      extremely helpful - well organised
      Stacy from the start was extremely helpful - well organised and knew everything about the property, which makes life for a prospective tenant much easier. Communication following certain requests were sorted within an hour.
      Highly recommend Stacy as an excellent agent.

      N Danials
    • Tenant Testimonial

      absolutely first class
      Joe and the team at Personal Agent have been fantastic from start to finish during the process of renting our flat. From the moment we were shown around our prospective property we knew they really had the 'personal' touch. Joe in particular has always been absolutely first class in helping me with my millions of questions! They're very prompt with replies, professional and well informed. We feel very confident with Personal Agent being great managers of our property and wouldn't hesitate to recommend them. When we've visited in branch everyone was so polite and friendly, they all made us feel welcome. Paperwork was dealt with in a very effective way and organised well. Very pleased overall and we be telling our friends and family what great Estate Agents they are.
    • Tenant Testimonial

      excellent advice and support
      I am very happy with the service that I received from Ria, Joe and Kerrie-Anne at The Personal Agent (Lettings office) in Epsom. They provided excellent advice and support to me when renting out my property in Epsom. I would recommend using these members of the Personal Agent team to others in relation to the business of letting / renting of property.
    • Tenant Testimonial

      very pleased with the service
      Thanks Joe, Kerrie, Ria and the rest of the team for helping out to let my house. I am very pleased with the service and will recommend unreservedly to anyone.
    • Tenant Testimonial

      Lily is a real asset to your team
      We have recently moved out of a property managed by your company and Lily has been our main contact for the whole time we were resident in the property, I just wanted to pass on feedback that I have been extremely impressed her helpfulness over the last 9 months - she's has always been very polite, friendly and helpful and that has been a real breath of fresh air considering previous experiences with estate and lettings agents that I, and my friends have had. She is a real asset to your team I'm sure so I wanted to get in touch and pass on my thanks via you also. I have also thanked her personally.
    Contact us

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