The Personal Agent, Epsom

In my experience the team at The Personal Agent are the most professional, friendly and proactive estate agents that I have used, I would highly recommend them. Thanks a million!

Mrs R, Epsom

The Personal Agent acted for us in the sale of our Ashtead property. They were efficient, professional and dynamic in their approach to marketing and finding potential purchasers.The staff in The Personal Agent were most helpful and polite, keeping us informed all the way along on the progress of our sale and we would definitely use them again... A truly refreshing experience.

Mrs D, Ashtead

The Personal Agent truly lived up to their name during the entire course of our sale. We experienced what could be called a rather 'difficult' sale but the team at the Personal Agent were nothing but highly professional when dealing with our buyers and ourselves. They understand how imperative it is to consider their client's needs at all times and swiftly resolve any issues with respect and understanding. Excellent service and very likeable people. We both believe that our sale would have fallen through with any other estate agent in the area. Thank you all very much for your hard work and determination and the success of our sale - you go the extra mile.

Mrs S, Epsom

I just wanted to drop you a quick email to say thanks for everything that you all did at the Personal Agent for helping us sell and purchase our new property. Chris Titchner was absolutely fantastic, and I wanted to make sure we let you know what a great job he did with making our sales go through. Thanks again.

Mrs S, Epsom

This is to confirm in writing that I was very satisfied with the way you handled the sale of my property for me, and will recommend your services whole-heartedly to anyone who may need them. The Personal Agent also sent me more properties to view when I was searching, than a lot of the other agents. We also had quite a lot of laughs along the way which helped A LOT - thank you.

Mrs JB, Epsom

Having been with the Personal agent since August, though selling my mum's house was a struggle in the current market, the personal agent did there upmost to get it sold. They were always giving feedback after each viewing, I hardly ever had to call as they were always keeping in touch. They went the extra mile by going to the house if there was a problem and I couldn't get there. They work hard to their name and give a personal touch.

Mrs N, Ashtead

From the very start of the process, the staff at the Personal Agent have provided a professional, efficient, and friendly service which certainly helped to alleviate the stress of selling our home. We would highly recommend the service they provide.

Mrs C, Epsom

Just to say thanks to all staff at Personal Agent: professional and supportive all the way.

Mrs N, Epsom

I speak to and deal with dozens of estate agents every single day and I have to admit there are very few who actually help make my job as easy as you do!

Mrs R, Epsom

Dear Chris, I would like to thank you for the wonderful work you did during the selling negotiations on our house. I now realise that estate agents are not only there to sell our houses but also to hold our hands through all the ups & down, stresses & strains that come with this process. Hand on heart I can say that if all companies' Customer Services were like you there would not be any hassle in the commercial world. If not for you I would not have half the information that was needed during this time - your untiring work of keeping your finger on the pulse of all buyers, sellers & their solicitors was just superb. I can't thank you enough for all you did and if that boss of yours does not give you a rise - he really cannot appreciate the jewel he has in his crown!!!

Mrs E, Epsom

Dear Richard, I am writing to express our thanks to Personal Agent in the way they have dealt with the sale of our property. The exemplary service provided by Chris in particular and his team through their positive attitude to customer service is a credit to Personal Agent. There is no doubt that Chris's positive actions and intervention yesterday in resolving the unacceptable exchange delay that we were experiencing prevented the collapse of the chain. Of all the house moves we have made over the years Personal Agent stands head and shoulder above others and excels as the most professional and pro-active that we have used. We would have no hesitation in recommending them in future.

Mr & Mrs V, Epsom

Just a short note to thank all of the staff at the Epsom office for the first class service provided from start to finish regarding the sale of our property, with particular mention for Chris Titchner and Charlotte England. We have subsequently recommended your services to my mother in law and her sale has just exchanged in the same seamless way. Our property has been marked with another local independent a couple of times over the past few years without success - employing the right agent is key. Thanks once again

Mr W, Epsom

I was very please with the way in which the whole move was carried out and would particularly thank your men for their courtesy, friendliness and skill. I have still not completely unpacked all the boxes but have so far found no breakages or damage, yours sincerely

Mr W, Ewell

Trust me, the benefits of coming and meeting the agents is so evident. You have a good outfit there, all your team seem very switched on. Chris seems like a good attribute to your business too. Please pass on my regards to the team.

Mr L, Epsom

Thanks Emily and a huge thanks to Ross and the lads. They were fantastic and worked wonders!  Thanks again. 

Mrs H, Tadworth

Thank you again for all of your help, advice and chasing to reach this successful conclusion. Your service was fantastic - and far outstrips anything I have experienced buying and selling homes in the past. Be careful you might give estate agents a good name!

All the best

Mr J, Epsom

Just completed our house move today through The Personal Agent - thank you for the excellent, friendly and professional service throughout; from the first phone call on a Monday to agree their rate, by Saturday we'd already had 10+ viewings and an offer for the asking price, and less than two months later we are now moved in. Particular thanks to Chris and Sure for all your help!

Cheers

Mr C, Epsom

Chris and the team were fantastic throughout our sale. The price they originally quoted us was what we sold our property for in the end. Chris and the team were always on hand when we needed them and without Chris' drive and determination I feel that the chain would've collapsed.

A massive thank you from Gavin and the family, Epsom

The Personal Agent and Tom in particular have been great. My sincere thanks to you mate for what you have done. You are a credit to the good Estate Agents community of Ewell and Epsom and we all know these are numbered! Cheers!

Mr S, Ewell

The removal team were absolutely 1st class so if you can please pass on our thanks and appreciation.

Mr & Mrs F, Stoneleigh

Dear Richard,

Please accept our thanks and gratitude for the excellent service provided throughout by The Personal Agent. The company is far and away the best estate agent with whom we have dealt with during our 'selling experience'.

Please pass on my thanks and gratitude to Chris for keeping me sane! I would also like you to thank all your staff for the kindness during the whole process.

With Best Wishes Mr & Mrs T, Epsom

Dear Chris,

Thanks again for your help in keeping the process smooth, and to Charlotte for selling it! We're very glad we chose The Personal Agent to sell our property. We were pleased with the sensible price strategy, the professional team who showed the property and the speed with which we sold our place!

All the best Mrs E, Epsom

Excellent service, very helpful, always ready to chase solicitors and work with purchaser to identify blockage in the process. I had not used The Personal Agent before as I was in the property for 27 years and that agent was not around then. I've been wary of estate agents in the dim past but my experience this time was a whole lot better......

Mr , Ewell

May I take this opportunity to thank you and your colleagues for all your hard work and support. I will not hesitate to recommend The Personal Agent to friends and clients.

Mr M, Epsom

Gents ,

Just a quick mail from Ira and I to thank you for all of the effort that has gone into making our move from 362 a success .

It has been very easy to deal with you and your team there Chris . We have always felt that you have done the very best for us from day 1 , right from the way that the viewings were handled through the final stages of negotiation .

It potentially sounds cheesy but the fact that you always call back and always kept us updated really counted . The little things as they say ..... I am very happy to say that we would not hesitate in recommending The Personal Agent to anyone thinking of moving in the area .

Many thanks

James, Ewell

Chris is probably the most professional estate agent I have come across. His honest approach is very refreshing and his attention to detail second to none. I would have no problems recommending Chris and the personal agent to anyone

Mr B, Epsom

I've had superb service from the entire team at TPA all the way through the selling process, everyone has been very thorough, friendly & professional, which has taken away the stress of selling, many thanks to all. I wouldn't hesitate to recommend TPA to anyone thinking of selling their house.

Thanks again,

best regards John

I recently sold my house with The Personal Agent. I was expecting the same level of service as I had experienced with other estate agents in Epsom. That's not what happened. From the first appraisal of my property to the day I handed the keys over, the entire process was handled on a very personal level but with absolute professionalism. I was consistently updated with progress reports, they liaised with all parties to iron out the inevitable glitches and the whole experience was 100% positive. I am actively recommending The Personal Agent to friends and business associates as I believe they are genuinely setting new standards.

Mr B, Epsom

Andrew

We have been most impressed with you agency and wanted to let you know. We are over the moon with the amount of money we agreed to sell our house for and know that it simply wouldn't have been possible without your team's proactive attitude towards our sale. Next time we move The Personal Agent will be our first and only port of call.

Thank you for everything,

Mrs A, Stoneleigh

Hi Andrew,

I wanted to send you an email to sincerely thank you for your company's stunning service and professionalism throughout the process. To know that yourself and your colleagues have been handling our process so well has made our long distance move a lot less stressful than we thought it would be. We have told all the Mums at school that there really is only one estate agent that we have dealt with that we would trust to look after us 100% and that is The Personal Agent.

Thank you once again and we wish you the very best for the future.

Simon , Stoneleigh

The staff from Personal Agent's office in Epsom and Stoneleigh provided a truly excellent service for both selling our previous property and purchasing our new home. They were particularly helpful during the process after exchange leading up to completion which was complicated due to other parties in the chain. We would like to thank Personal Agent for their diligence and courtesy and would have no hesitation in recommending them.

J & L

I am more than happy with the service Charlotte provided during our recent sale of Hook Road

(1) Charlotte was always on time for viewings of my property

(2) She gave feedback on viewings promptly

A very pleasant helpful young lady, always accommodating a real pleasure to deal with I have only one regret had Personal agent a property for sale that suited us I would have loved to have purchased it from them with Charlotte advise support and knowledge. Excellent sales person. Lovely personality with brilliant customer relations THANK YOU CHARLOTTE You made a stressful situation a lot easier for that I thank You personally

Regards Joan

Our recent sale of property, was handled in a most professional manner by Andrew and his team ! We could not fault them , it was a pleasure to have had them for our agents. As this was the first time we had moved in 40 years , the whole experience was surprisingly stress free !

Thank you Andrew !

Kind regards

Terry and Chris, Stoneleigh

Hi Chris

 Just a quick note to say thank you for a great job getting the completion of my house through. Im really happy with how great you have been from your side of things managing this, and particular your patience when I'm so awful to get hold of. A job really well done and I would thoroughly recommend you to any friends looking to sell.

Thanks

 Will

We have had the pleasure of using Personal Agent in Stoneleigh several times, we have always found the staff to be very friendly, honest, and efficient and would highly recommend them as a leading estate agent.

Yours

Clive and Denise

Dear Chris,

Thanks for all your help with our move. I'm sure things would have gone more slowly without your input. We were very impressed how proactive you were and we would certainly recommend you and your company to anyone moving in this area. Hopefully that won't be us in the near future !

All the best,

Mr and Mrs T

Hi Andrew,

I would like to thank you for all your help in securing and assisting us in the sale of our house. I can honestly say that without your help on all matters I would not be in the position to complete next week, I have been extremely impressed with the service of you and your team.

Regards

Paul

Dear Sam,

Thank you for the way you dealt with the sale of our property.

We appreciated the professional approach and the effort made to achieve the sale. You kept us informed through feedback on viewings & responded to phone calls promptly. You also helped to ensure that all involved in the chain achieved the completion of the sale through effective communication. We were impressed with the communication between members in your team and were reassured to know that we could interact with anyone in the branch.

As for the actual move thank you for recommending the PA team. They did a great job and were cheerful & helpful throughout.

Kind Regards

Clem & Rob

Hi Andrew,

Thank you for your help in selling our home at Bernard place. I am glad i chose The Personal agent to sell the property.You all were very pleasant and accommodating at all times.

Thanks again Andrew

Siva, Stoneleigh

Dear Andrew,

I still very much appreciate for your efforts that you showed us and I believe we couldn't get the deal through without your help. I have been recommending your services and will continue to do so.

Kind regards, SW, Stoneleigh 

Would like to thank Andrew and Paul for all their help and hard work in helping my Mum and Stepdad sell their house in Southfields SW18. They also managed to find Mum and Ray a lovely Bungalow in Firswood Ave in Stoneleigh. Have recommended the Personal Agent (Stoneleigh Branch) to my family and friends, and will continue to do so in the future.

Yours Faithfully

John, Stoneleigh

Sue,

Thanks for all your assistance in the successful sale of my house in Ashdown Road. It was so much easier to know that you were showing prospective buyers around the property. I wish you and the Personal Agent all success in the future.

Regards

Sandra, Epsom

Chris worked tirelessly to hold the chain together and sort out problems as they arose, liaising up and down the chain, keeping us continuously informed and responding to our concerns and issues. There's no doubt that the process would have gone much less smoothly without him. It's easy to underestimate how much work has to be done to get the transaction to fruition, and Chris was key in making it happen.

Mr G, Epsom

I would like to thank Andrew, Paul and Emily of the Stoneleigh branch for all their help in selling my property. From the beginning to the end of the process they were all very friendly, professional, supportive and honest which I very much appreciated. I was kept well informed at all times and Andrew smoothed the way when there were problems in the chain. I received outstanding service and would be very happy to recommend them.

Kind regards

Pat, Stoneleigh

Hi Tom,

When I went away to Australia for six weeks I was worried that the property might not sell. However, I was pleasantly surprised to hear by email that you had found me a buyer, and that they followed through, over the following months, to completion. I found the service offered by The Personal Agent first-class, and cannot thank you enough for all your endeavours.

Best Wishes to you and the team.

Kind Regards,

Bob, Epsom

I have dealt with Personal Agent several times over a number of years and have always had the same efficient and friendly service, I wouldn't use any other agent.

Alastair D, Stoneleigh

Hi Andrew,

We got great results within the first week of marketing aided by terrific photos. Thanks for a job well done.

Regards,

Garrick, Stoneleigh

I have recently sold my property through The Personal Agent. The service I received far exceeded all my expectations. As well as making every effort to locate prospective buyers I found them to be extremely helpful, advising and keeping me informed of progress every step of the way. An absolute 5 star service.

Thank you to all

Nicola, Stoneleigh

We are very pleased that we chose the Personal Agent to act on our behalf when we were selling our house recently in Stoneleigh. We have found them very professional and were very pleased with the way our property was marketed. The brochure including the photographs were of excellent quality. We found Andrew's valuation very realistic and this was reflected by the number of people who both viewed and made offers on the property. Andrew's negotiating skills showed real experience as well as integrity. We have always had sound advice and found that any queries or phone calls have been promptly and efficiently dealt with. An important addition has been Andrew's good sense of humour. As the saying goes 'laughter is the best medicine' and this has been very helpful during the stress of moving house.

Thank you to all at the Personal Agent.

Colin and Gabrielle

Dear 'The Personal Agent',

A Big 'Thank you' from the family and friends of Epsom Primary School for your kind donation. Your generosity has helped us raise £2,400 towards new musical instruments and an outdoor learning area.

Sarah Carey (Chair)

Epsom Primary School

Hello Chris and Happy New Year to all the Team.

I hope you enjoyed the choccies! I can only say "Hooray for Team PA" - you pulled all the stops out when our first buyer fell through and although for various reasons out of your control things got complicated you got us there in the end!

Thank you all.

Ms B, Epsom

The service I have received has been fantastic, from my first initial e-mail enquiry about what properties you had on the market in the area which was answered extremely promptly, to being shown around the house the first time to exchange contract...I would happily use you again and recommend you to anyone I know who is moving in the area.

Mrs C

Since registering with The Personal Agent I have been extremely pleased with the level of service they have continuously given me. I find The Personal Agent really do give their clients a personal service coupled with enthusiasm, reliability, motivation & friendliness. During this time they have arranged viewings for me and everything has been planned so well & efficiently. I am of the opinion that your objective is to give your clients the best possible service together with the "personal touch" with their sole aim of providing them with the prospective buyers they deserve. I am recommending The Personal Agent to friends & colleagues who wish to sell their properties & receive the same dedicated service that I have experienced. Well done to all the staff, it is service with a smile!

Mrs R, Epsom

We are both really grateful to you for all your help and I can say with absolute honesty that you have been the best estate agent we have dealt with by a country mile. As soon as our circumstances change I will be straight back in touch and I am sorry that you have invested so much time in us without reaping any reward.

Mrs C, Guildford

Hi Emma, just to say I was over the moon with your personal touch - you were always on the phone, returned my calls within minutes and always met with me when I needed. Overall, it was a very un-stressful move into my new flat, so I will most definitely use you again and recommend your services.

Mr R, Epsom

Dear Sue, I can't thank you enough for helping me find my house. Your readiness to find out my needs, sharpness in identifying likely candidates to meet them, quickness of alerting me to new prospects, patience with my requests, flexibility in finding out more and persistence in looking have served me well. You and your colleagues have really made the experience 'personal' and made the Personal Agents by far and away the best service in Epsom. Come round and help me celebrate my new house when you are in the area!

Mrs S, Epsom

I have found the teams at all three of The Personal Agent's branches absolutely streets ahead of the competition. I have had regular calls from various members of the sales teams, all who had listened to exactly what I was looking for and called with the appropriate properties. Your service has been a pleasure and when I come to sell my property I will most certainly be back to The Personal Agent to do so.

Mrs S, Stoneleigh

Hi Tom, Many thanks for your wishes and all the help and support you provided in making this possible. It was great working with you and the team. Regards,

Mrs P, Chessington

Dear Chris

I am writing on behalf of Ewell Court Residents' Association to thank you and The Personal Agent for your sponsorship in support of the ECRA 75th Anniversary Celebration in Ewell Court Park on Sunday. It was an excellent day with glorious sunshine, an excellent ABBA tribute band and enough entrainment to make the residents from 0 years to 90 plus very happy. Our intention was to make as much of the event free or low cost as possible as a way of saying thank you to our residents who have, over the years, supported the Residents' Association and have taken a pride in their community and their environment. Your sponsorship helped us towards achieving that aim. Once again many thanks, it really is very much appreciated. With all good wishes Eber

Councillor Eber A Kington

Residents' Association, Ewell Court Ward

Hi Charlotte, Thanks for all the help from your agency, a great service.

Many thanks. Caroline, Epsom

Hi Paul,

Thank you for keeping us in the loop. We have been extremely impressed with everyone at the personal agent and will be recommending you all to family and friends!

Kind regards

Miss F, Stoneleigh

The Personal Agent recently helped us find a new home. Our contact, Paul was knowledgeable & up-front and only showed us properties that fitted our requirements. We have already recommended The Personal Agent to friends & family.

Mrs D, Stoneleigh

Many thanks to Chris and Sue in particular, but also to the whole team at Personal Agent, for making our move finally happen! Sue never gave up on finding us the right house and Chris was relentless in his determination to complete the sale. The process was long and at times very stressful (not through any fault of Personal Agent), but was made much easier by Sue's calmness, and Chris' persistence. I would definitely recommend Personal Agent and cannot thank them enough.

Rachel, Epsom

I just wanted to pass on positive feedback to your office with regards to your Tom, he took our offer for the property over the phone on the Saturday afternoon. It seems he diligently did everything he said he was going to do, and followed the correct channels; which gave us every chance of the offer being accepted.

Please pass on our thanks.

Mr F, Epsom

Please pass on our thanks and positive feedback to Ashley who undertook the viewing on Saturday, she was great and she gave us all the information and advice required to act on Saturday.

Ms S, Epsom

To The Personal Agent Team,

Thanks for all your help, for the hard work and support. We have finally found our dream house and settling well.

Mr & Mrs B, Epsom

Dear Chris,

Sam was a very professional Estate Agent, extremely helpful and friendly whilst showing us around the house but he also gave us enough time and space so that he wasn't intrusive. Needless to say Sam's a credit to the team.

Many thanks

Mr G, Ewell

I can't thank Chris, Sam and the team enough for helping me and my husband find our perfect home. It was a long search and at times we became disheartened following some dealings with unscrupulous sellers but Chris was determined to help us and through his hard work and perseverance we finally found a wonderful new home.

Chris had infinite patience with my many questions and helped make the whole process as painless as possible.

We dealt with many agents in our search for a home but the Personal Agent was by far the most professional and personable. I would recommend them to anyone who wants to deal with honest, straight forward Estate Agents.

I owe the whole team a big batch of thank you brownies.

Ms C, Ewell

The Personal Agent team lived up to their name - a personal service which made the often stressful process of buying a new home seem more straightforward. The team was always upbeat and positive and quick to respond to our queries and have continued to be helpful post completion. The friendly team proved a welcome antidote to the stereotype of estate agents!

Regards Sian

Hi Chris,

We have now settled into our new home, although we still have lots of boxes to empty. Personal Agent made our move less stressful and I cannot thank all of the staff at Epsom enough for all the professional assistance we received from them. We as you know were downsizing and finding another property was not easy, with the help of your staff and their understanding of our needs it was made easier.

We were involved in a chain which is something we had never experienced and Personal Agent were always available to keep us updated with the progress of our move, dealing with our purchaser and the solicitors involved.

The Personal Agent has our highest recommendation.

Thank you to all of the staff.

Beryl and Juan.

Ashleigh is very personable and approachable. As first time buyers, Ashleigh gently guided us through the initial stages of offer, with very helpful advise, and patiently answered our many questions.

Miss P, Epsom

I have been dealing with Charlotte on the purchase of a new property. Charlotte has been an absolute delight to deal with. She could not have been more helpful and responsive.

She is extremely professional - and very knowledgeable about the properties she has shown me. Any queries I have had, she has always answered as fully as possible, and when she didn't know the answer, she has immediately tried to find a response straight away.

She has been very proactive in making suggestions about the properties I have looked at, and different suggestions of what might be suitable for me - but she has been in no way pushy. She has never made the mistake of trying to be too sales orientated or talking too much! She has got the balance right between telling me the benefits and attributes of a property, without being too sales orientated.

I have dealt with a number of estate agents on both the sale and purchase of my properties, and Charlotte is certainly the most professional, knowledgeable and likeable!

It has been a pleasure dealing with her.

Katie

The Epsom housing market is quite a challenging place from a buyers-perspective at the moment.

The Personal Agent has given excellent service. From the moment of registering they have kept me fully informed by email and phone of potential opportunities coming to market that were appropriate to my criteria. I have felt fully informed and very well advised across the whole process by a friendly, professional and hardworking team. Viewing appointments have been managed very well at arranged times, with flexible evening appointments and adequate time to view. Communication is managed excellently using text, email and phone call to keep in touch.

Felicity, Epsom

I am very pleased with the service I have received so far from the staff at The Personal Agent regarding the purchase of my new property. They have been very friendly, helpful and straightforward and have answered any queries I have had quickly and efficiently. I am in no doubt that the exemplary service shall remain so until the completion of the sale

Ms M, Epsom

We were both really happy with the service that we received from The Personal Agent. We felt that all members of the team that we dealt with were professional, friendly and informative.

Following our first purchase falling through we felt that the team went above and beyond the call of duty to find us the right property, often letting us know about properties as they went onto the market so that we could be one of the first to view the property.

We found that all agents took time to understand the kind of property we were looking for, and therefore we felt the agency supported a focused search and meant that we didn't waste time seeing properties that did not meet our criteria.

We were particularly impressed by the service that we received from Chris, Tom and Sue, all of whom worked incredibly hard on our behalf. Should we ever need to sell our property in Epsom I would certainly consider The Personal Agent as an estate agent based on our experiences.

Ms H, Epsom

Charlotte, we were really happy with your service and particularly with your professionalism and diligence. I'm really not sure we would be in our lovely house by now if it hadn't been for you. We are over the moon with the house - fell in love with it all over again and we're gradually making it our own.

Ms H, Epsom

From the point of making contact through to completion, Tom was unfailingly helpful and friendly, prompt in responding to our many questions and would often go beyond the call of duty. All timelines quoted were accurate, we didn't get any of the hard sales tactics/falsities employed by many other estate agents we met, and most importantly for us as first-time buyers, we were kept informed of progress and treated with respect.

Best Wishes

Nicky

Just a note to say that your approach towards my purchase of my flat in Epsom, made it all so smoothly and it was so nice to deal with you to the every days issues in regarding. In the near future I am planning to sell my property in college road and hopefully I will have the pleasure in dealing with you again in this matter.

Kind regards

A

We recently purchased a house through The Personal Agent in Epsom. We ended up in a complex and fragile chain, which may well have collapsed without the tireless dedication shown by Chris Titchener in keeping things moving and making sure everyone on the chain was aware of the situation.

Thanks,

J and B

We have been very impressed with the service provided by The Personal Agent we found them approachable, professional and understanding of our specific requirements. We wouldn't hesitate to use them again or recommend to friends.

Mr A

Hi Andrew

Just wanted to drop you a line to say thanks for your help in the purchase of my new home. I know that this was a difficult sale from your point of view but you never gave up and continually reassured me that we would get there in the end which of course we did, I cannot thank you enough for that as I would probably have given up and not finally moved into our dream home!

Many thanks for all your trouble, I will certainly recommend your services to anyone I know who's moving.

Kind regards

Nick