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User Guide

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       THE SPECIALIST AGENT WHO EXCLUSIVELY LETS  

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        REGULATED INDEPENDENT FAMILY RUN LETTING AGENT
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              INDEPENDENT & REGULATED LETTING AGENT 

    • The Total Letting Service is  the Leading Specialist Agent in the local area 
    •  Dedicated 100% to property management & Letting.

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    THINKING OF LETTING YOUR HOME?

    LOOK NO FURTHER !  We value your property and care for all our properties as if they are our own homes

    THE LETTING AGENT FOR VILLAGE PROPERTY providing local knowledge and a high quality service with staff from the local areas we know all about local village communities and can provide advice and guidance to Landlords and Tenants.


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    THINKING OF BUY TO LET ?
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    The Total Letting Service  provide UNBIASED FREE  advice on any potential property investment. As we exclusively let and manage property in the local area , we can provide FREE advice 

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    ARE YOU AWARE OF THE RECENT LEGISLATION?
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    EPC - legally only properties BAND D or above can now be let
    2026 the minimum band wil lbe C

    Section 21 Notice Periods have now returned to a minimum of 2 months notice from a Landlord .

    ROPA report - do you know how this will change residential letting industry?

    Smoke & Carbon Monoxide Detectors changes 
    THE ABOVE IS ONLY A FRACTION OF THE RECENT CHANGES IN LEGISLATION - As specialist agents we are aware of recent changes and potential changes 

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    ELECTRICAL INSPECTION NOW MANDATORY
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    A full electrical inspection is now required by Law prior to moving any new Tenants into a property.
    Should the property require additional works to bring the property to the required standard .

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                    WHY USE THE TOTAL LETTING SERVICE?
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    • ARLA Regulated Letting Agent 
    • Qualified & Experienced Staff 
    • Competitive Fees 
    • Range of Services provided for Landlords
    • Local & Independent Family Letting Agency

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                         DON'T DELAY CONTACT US TODAY!
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User Guide

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Landlords....

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    THE TOTAL LETTING SERVICE 
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    • Independent Specialist Letting Agent - with over 28 years experience in residential letting
    • Association of Residential Letting Agent (ARLA) member firm - confirming we comply with all the best practice guidelines of our industry.
    • Nationwide advertising via Rightmove - the No1 property web site.
    • Local knowledge of the Area with local staff
    • The expertise to maximize your property's potential
    • Qualified Staff - regularly attend training courses
    • WE ARE THE INDEPENDENT SPECIALIST IN RESIDENTIAL LETTING

      SO DON'T DELAY - call The Total Letting Service Today!!!

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    Our services to Landlords
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    The Total Letting Service can provide :-

    • Independent advice on all aspects of residential letting
    • Range of services for Landlords
    • Association of Residential Letting Agents (ARLA) qualified staff
    • Accompanied Viewings - depending on service chosen
    • Full tenant reference and credit checks
    • Rent and Legal Insurance Guarantee policy
    • Buy To Let Service

    We appreciate your property and can provide an efficient and comprehensive professional service to meet your individual requirements.

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    WHY USE AN ESTATE TO LET?
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    The Total Letting Service can provide you with the professional quality service you expect from your Letting Agent with our friendly and experienced team in each office we aim to ensure the whole of the letting process from instruction to moving in a tenant is smooth and efficient.

    Our experienced and professionally qualified staff are avaialble to offer FREE advice on all aspects of letting a property.

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    THINKING OF BUYING TO LET ?
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    If you are considering BUYING TO LET we have designed a service to assist in making the right decision. Call the office for details

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    THINKING OF LETTING YOUR OWN HOME?
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    If you are considering LETTING YOU OWN HOME, we can help as we fully appreciate the importance of choosing the right Tenant and managing the property.

    We have links with THE MINISTRY OF DEFENCE(MOD) and provide not only a professional service to our MOD Landlords who entrust us with their properties when posted out of the area or Overseas but are also favoured as the Agent to find suitable property on behalf of the MOD for personnel.

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                                        PEACE OF MIND 
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    CHANGES IN LEGISLATION-
    • We keep up to date with the changing legislation with regular training courses and to keep our Landlords fully compliant
    • Point of Contact for Tenants (managed service only) 
    • Rent Processing - Managed Service 
    • Regular Routine visits 
    • Advice for Landlords on all aspects of letting
Contact us

Features

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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                                  THINKING OF RENTING?
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    The Total Letting Service are here to help !

    When looking for your new home it is important to consider the following :-

    BUDGET - how much can you afford ? Most agents will work an a rent to income ratio , for example if you are looking to let a property to the value of £600 per calendar month , then your income will need to be in the region of £18000pa. If you are uncertain please call the office and we will be happy to help.

    Other Expenditure to consider :- all utility bills ( gas , water and electric) Council Tax need to be included in your calculations when deciding on a maximum budget for rental.


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    Our services to Tenants

    If you are looking for a new home, The Total Letting Service can provide :-

    • Good quality properties to view in good locations
    • Accompanied viewings
    • Advice on renting a property
    • Competitive Fees

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    WHEN TO START LOOKING ?
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    WHEN TO START LOOKING FOR YOUR NEW HOME ? Most properties available to let are either available immediately or may have tenants in situ therefore The Total Letting Service would suggest you begin looking approx 4- 6 weeks before you wish to move .

    Where to look for your new home ? Most properties available to let can be found on property portals , Rightmove is the number 1 site for Letting Agents to use , so check the site , register for alerts as most good quality property lets quickly.

    VIEWINGS: Once you have seen details of a property of interest contact the office , either telephone or email , include details of when you are available to let and how quickly you need to move as this will help when arranging an appointment to view~

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    WHAT HAPPENS WHEN NEW HOME FOUND?
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    What Happens once a suitable property has been found ? The Total Letting Service will request  completed application forms , until these have been received viewings will continue at the property.

    The Process - Once application forms have been received the office will check the forms and submit to Homelet( the reference agency we use) Homelet will proceed to process and credit check the details supplied. Please remember this process can take a few days!

    Once a satisfactory report has been recieved from Homelet , the office will contact you to discuss potential move in dates and explain the rest of the process . Please note the minimum time period between satisfactory references and moving in will be 10 working days.

    Tenancy Agreement - This is usually for a fixed term of 6 months this is a legal document which confirms you will pay the Landlord rent for this period , please do not enter into any legal agreement without seeking independent advice.

    REMEMBER THE TOTAL LETTING SERVICE ARE HERE TO HELP!!

    If you have any questions about finding your new home to let, please contact the office where our friendly and helpful staff will be happy to answer any questions you may have.

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    WHO IS MANAGING THE PROPERTY?
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    • Some Landlords will manage the property themselves , just using an agent to find a new Tenant - this means once the tenancy starts you will deal directly with the Landlord
    • Managed Property - The Agent will continue to be the point of contact for maintenance , rent payment etc 
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User Guide

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 YOUR LOCAL CHIPPENHAM LETTING AGENT

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     100% DEDICATED TO LETTING AND PROPERTY MANAGEMENT
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    Conveniently located opposite Iceland and the Market Place , our prominent office provides a friendly and helpful atmosphere to enquire about residential letting either as a potential Landlord or Tenant.

                  CHIPPENHAM'S ONLY INDEPENDENT ARLA REGULATED LETTING AGENT

    The Total Letting Service provide a professional and high quality service for Landlords looking for a Letting Agent who specialise in residential letting , we are not Estate Agents and therefore we are able to provide unbiased advice to any potential investor landlord.

  • Team Member

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    Hayley Brinn - MARLA
    Hayley has over 26 years experience within the residential Letting Industry and is a member of ARLA ( Association of Residential Letting Agents ) which is the industry's leading organisation of professional Letting Agents. Hayley regularly attends training courses and ARLA regional meetings to ensure all our Landlords are aware of any changes or proposed changes which may affect their properties.

  • Team Member

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    Lena Collingborn
    Lena provides Landlords and Tenants with a friendly efficient service dealing with the day to day administration procedures  Lena provides a point of contact for all landlords and tenants being based in the Chippenham office .

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    Megan Swallow
    Megan is happy to help answer any Landlords and Tenants requirements , dealing with the day to day administration and tenancy agreements . Megan also conducts viewings and is with her excellent customer skills you are assured of a warm welcome when you contact the office.

  • Team Member

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    Emily Brinn
    Emily has been our Inventory Clerk for a number of years and also helps with routine visits to our properties. Emily ensures all our properties are ready for new tenants . Emily also assists with the viewings when required. 

  • Team Member

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    Jo Haley
    Jo has vast experience within the customer service industry and now supervises the property maintenance , providing an important link between Landlord , Tenant and Contractor. Jo has a clam efficient attitude towards any repairs required and ensures all properties maintenance issues are resolved as quickly as possible .
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    User Guide

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    • Introduction

      Testimonals Received
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      The Total Letting Service work hard to provide Landlords and Tenants with a professional and friendly service . Below are just a few of the many kind words of thanks we have received from satisfied Landlords and Tenants.

    Testimonials from Landlords

    • Landlord Testimonial

      The process of renting  property is made painless

      The main concern for any Landlord is that the property is rented by responsible paying tenants and regular visits and checks are conducted on their behalf. Furthermore, any maintenance work or repairs are carried out at competitive rates and to a high standard. The Total Letting Service excels in all of these important areas.

      The process of renting your property is made painless and well worth the value of the management fees charged. I can count on one hand the number of weeks the property has been vacant over the 12 years, which is testament to the professional and personal service they provide.

      Quite clearly I have no hesitation in recommending The Total Letting Service to any prospective Landlord as they have served me well and as a result have become dear friends to I whom I owe a debt of gratitude.

      Mr G , Cumbria

    • Landlord Testimonial

      attentive, professional and courteous

      I can say with all honesty that they have been a great partner to have looking after my property. They are attentive, professional and courteous even when I may not be quite so courteous in return.I have come to rely on Hayley and her team to act on MY behalf and to keep me appraised of the state of the rental market in the UK.

      Mr C , Cyprus

    • Landlord Testimonial

      You are very considerate and professional

      I must say I find Total Lettings a very good company. You are very considerate and professional. Best wishes to you all ...and I hope to be with you for many future years.

      Best Regards

      Ms. P

    • Landlord Testimonial

      Always excellent Tenants
      I would like to Thank Hayley and her Team for the many years of efficient and professional management of my property and always finding excellent Tenants.
      Mrs J.  Poole

    Testimonials from Tenants

    • Tenant Testimonial

      absolutely fantastic and so helpful
      We just wanted to thank you for helping us find our new home. You were absolutely fantastic and so helpful, we could never thank you enough. "

      Best Wishes, Rachel and Gabriele.

    • Tenant Testimonial

      You are certainly my Letting Agent of choice

      I would like to take this opportunity to thank Hayley, Alan and the rest of the staff for the fantastic service and properties you have provided over the past 14 years. You are certainly my Letting Agent of choice and I look forward to renting with you in the future.

      Regards

      Mr. H

    • Tenant Testimonial

      Thank you for your support

      I would like to take this opportunity to thank you very much for your support during my time at the premises. I have always found your staff and service levels to be of the highest standard.

      Yours Sincerely

      Mr. S

    • Tenant Testimonial

      7 happy years with The Total Letting Service 
      Having had seven happy years as a tenant with Total Lettings, I have had to move to a smaller, ground floor flat more suited to my physical problems. During the time I was with Total Lettings I found them unfailingly pleasant to deal with; any problems that arose in the property were dealt with promptly and the people who came to my rescue were friendly and very efficient. I found their administration to be very thorough and, although I write from a tenant's point of view, I would conclude that any property owner should be very reassured by this. I wish to thank everyone at Total Lettings and they have my very best wishes for the future. Miss C.  Melksham

    • Tenant Testimonial

      A pleasure liasing with you all
      Thank you. It's been a pleasure liaising with you and the rest of the Total Letting Staff.
      Mr M Chippenham
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    Disclaimer

    The content on this Microsite has been uploaded by The Total Letting Service, Chippenham. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to The Total Letting Service, Chippenham. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by The Total Letting Service, Chippenham. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.