Thornley Groves would like to welcome you to your new home here in the vibrant City of Manchester! In order to help you get around and understand how things work here, we have put together a simple guide!
To start of with we know that you might have many questions about your property and so to make the transition smooth these are the people and contact details you need to know:
Property Management 0161 245 1111 then choose "option 1"
Or feel free to contact the:
Director of Property Management: Keeley Child - 0161 245 1112 Keeley.firstname.lastname@example.org
Our Property Management Department in the City Centre operates Monday to Thursday 8.30am to 5.30pm and Friday 8.30am to 5.00pm.
At anytime, in case of EMERGENCY, the following numbers may be useful:
Gas leak - National Grid on 0800 111 999
Fire Service & Police Emergency on 999
Police - Non Emergency (break in) on 101
Should you experience a situation where your property is unsecured (i.e., due to a break-in attempt) please contact the following:
In case of broken window: Manchester Glass on 0161 292 8444
In case of broken locks: Pro-Locks on 07766 135 960
The vast majority of property issues can wait to be reported until the next business day when you will be able to contact your Property Manager.
If you are a tenant in a property that is NOT managed by Thornley Groves, you should contact your Landlord directly regarding any maintenance issue.
Now that you know what to do if you have a maintenance issue its time to help you with the specifics of your home:
There are manuals to all your appliances within the property, however if they have been lost or damaged then you will find the same information online. Visit: http://www.manualsonline.com/ and enter the brand and model of the appliance in the search bar.
When you first moved into the property your Letting Consultant should have informed you about where your rubbish goes when your bin's full. In case you have forgotten, please find the most up to date information about Recycling and when your rubbish is collected on:
Or if you are a Salford Resident on: https://www.salford.gov.uk/rubbish.htm
It is your responsibility to pay your bills during your tenancy. To help you set this up correctly, please find information on all the compulsory bills below:
Council Tax is a tax that goes towards paying for many council services such as rubbish collection, maintenance of roads and bridges and the upkeep of parks, open spaces and galleries. You need to inform the Council that you've moved in which thankfully is an easy process. Visit the following website for more information on what you need to pay towards Council tax:
If you are a Salford Resident please visit the following link and fill in the form online:
If you have any more questions concerning Council Tax then feel free to contact your Council directly.
Gas and Electricity
During your tenancy you will have to pay for the Gas and Electricity you use. In order to set this up, firstly you need to find out who your Gas and Electricity provider is. You will find this information on your tenancy agreement. If it is not on there, then please contact your Lettings Consultant for this information.
If your property was empty before you moved in, then most likely a company called Hallmark have switched your supply to British Gas. They will contact you to help you set up your bills.
The first thing that you should always do however, when you first move into any property, is to establish your meter readings. Then you should call your provider, or Hallmark will already have contacted you, and inform them that you have moved into the property and what the meter readings were on the day you moved in. They will then give you a few options depending on what offers they can give you.
If you are not happy with the current provider, you have - subject to contract - the possibility to change provider. They all offer competitive prices and tariffs and will be happy to explain these to you in more detail. The main six Energy Companies that you can use are:
British Gas - 0800 048 0202
Eon Energy - 0345 059 9905
Scottish Power - 0800 027 0072
Southern Electric (SSE) - 0800 980 8476
EDF - 0800 096 4063
Npower - 0800 073 3000
You can find more information about all these companies and even compare the deals on offer using a comparison website online.
While in the property you will be using water which must be paid for. Most of Manchester and Salford uses United Utilities as their water provider and so we would advise that you contact them as soon as you move into the new property in order to organise how you will pay this bill. For more information please visit:
Do you plan to watch television on a TV screen or on your laptop? Then you need a TV license. Visit http://www.tvlicensing.co.uk/ for more information on how to pay this.
In this day and age, you will almost definitely need internet during your time here. During the process of renting a property you might be contacted by a company called Tentel. Tentel will help you set up your broadband and phone.
If your landlord has opted out of this service or you want to sort this out individually then you will have to contact an Internet provider and get a router set up. This can take some time so we advise that you get onto this as soon as possible. The main companies which offer competitive internet packages are:
TalkTalk - 0870 444 1820
Sky - 0800 151 2747
BT - 0800 800 150
Virgin Media - 0345 454 1111
PlusNet - 0800 432 0200
Many packages can include telephone and television deals and so it is worth shopping around and finding the best deal for you. ¿
Now that you are fully caught up on the official bits and pieces, it's time to explore this fantastic city!
Guide to Manchester
Manchester is an exciting city full of wonderful things to do and see which are forever developing and changing and so we can only provide a rough guide to help you get acquainted with your new location. As time goes on you will discover you own favourite places, however for the first few weeks this information will help you understand where to go and what to do. To find out the most up to date information about Manchester, please visit: http://www.visitmanchester.com/
In Metrolink Transport for Greater Manchester they have lovely Maps, free of charge which you can use to get yourself around. Understanding whereabouts you are and what each area can offer will help you get around the city more easily and quickly. These are just some of the areas you might hear others talking about:
Northern Quarter - The Northern Quarter is popular for its numerous bars and cafes, as well as its mix of music and clothes shops. Amongst these is Affleck's Palace, a former department store which has been turned into a multi-storey bazaar for alternative clothing and knick-knacks.
Spinningfields - This is Manchester's Business district, home to 35% of Manchester's prime office spaces. However, it is also home to some very fancy restaurants and retail spaces, including Emporium Armani, Mulberry and Flannels to name but a few.
Deansgate - You will hear many people talking about Deansgate; it's the main corridor connecting the city. When they refer to this, they are referring to the area around the street of the same name which contains many restaurants and bars. It also connects, at its most northern point, to the Arndale Shopping Centre and Manchester Central Retail District including Piccadilly Gardens.
Castlefield - Castlefield is a great area of industrial character and is the only Urban Heritage Park in the United Kingdom. It is marked by its mercantile 19th warehouses and adjoining wharfs which were used to transport goods from Manchester during the Manchester's industrial era. Today, Castlefield is quiet and noted for its waterside bars and pubs. Notable structures include Manchester Liverpool Road station which was the first inter-city railway station on the opening of the Liverpool and Manchester Railway in 1830.
Ancoats - Historically in Lancashire, Ancoats became a cradle of the Industrial Revolution and has been called "the world's first industrial suburb". Since the 1990s Ancoats' industrial heritage has been recognised and its proximity to the city centre has led to investment and substantial regeneration. The southern region of the suburb is branded as New Islington, by UK property developers Urban Splash, while the north retains the Ancoats name, with redevelopment centred on the Daily Express Building.
Chinatown - Chinatown is an area to the south of Piccadilly Gardens with many oriental restaurants and other facilities of a far eastern character. It is the second largest Chinatown in the United Kingdom and the third largest in Europe.
Gay Village - Canal Street, often known as the Gay Village, is a part of the centre east of Portland Street and west of Whitworth Street through which runs the Rochdale Canal; it contains many bars, clubs and other facilities - many of which are focused towards the gay community.
Salford - Salford is a whole different city which connects almost seamlessly with Manchester. It is home to the University of Salford and contains places of interests such as MediaCityUK and Salford Quays.
Manchester has a very safe and reliable Public Transport system. You can almost go anywhere in the Manchester and Greater Manchester Area with public transport, no need to buy a car quite yet! There are a few different forms of transport which you need to get your head around:
Manchester has literally hundreds of different bus routes which can take you to all kinds of different places. We cannot list all the different routes; however, you will be able to find the information you need online.
One useful fact however is that Manchester City Centre has three FREE bus services. The Metroshuttle 1, 2 and 3 will get you around all the most important sites within the city centre and is totally free to use. You can find out more information about this particular service on: http://www.tfgm.com/buses/Pages/metroshuttle.aspx
Manchester also has a very well developed Tram system that runs through the City Centre and Greater Manchester. To find the nearest station to you or find out more about pricing them visit: http://www.metrolink.co.uk/Pages/default.aspx
Please note: You must buy a Metrolink Ticket before you enter the tram. You can buy these with card or cash at any station using the machines provided.
If you are looking to have a weekend away to explore the rest of the UK then going by train is often the fastest and most reliable way. Manchester has four City Centre train stations.
Manchester Piccadilly Station
Manchester Victoria Station
Manchester Oxford Road Station
These stations will get you to a plethora of different destinations including London, York, Leeds, Liverpool and Edinburgh. To find out more information and buy tickets before you get on the train visit: http://www.nationalrail.co.uk/ You can also buy tickets at the station.
Whether its to treat yourself to a well deserved break from studying or if its just to go home and visit your friends and family, Manchester airport can be reached through many different public transport routes. Trains, buses and even the Metrolink go there, so it's best to look for the best route from your home using Google Maps.
Now that you know where you are I guess the question is, what to do! Well Manchester has lots of things to do and I can't possibly list them all, however some of the local events each year are a starting point!
There are many different Local Events which you can be part of or at least join in on during the year. Here are a few which might interest you:
January - New Years Celebrations
February - Chinese New Year Celebrations
March - International Women's Days Events
May - Great Manchester Run
July - Greater Manchester Fringe Festival
August - Manchester Gay Pride
December - Christmas Markets
I hope you find the information provided useful and if you have any further questions then please feel free to contact Manchester Student Homes or Thornley Groves at any time.