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Why Choose Vanderpump?
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    With over 50 years experience of the Lettings market in and around Reading. Vanderpump & Wellbelove have become a front-runner in residential lettings.

    We understand the need for Landlords to have a cost effective service, and this leads to some leaning more towards internet based companies with smaller overheads, however we pride ourselves on our knowledge and experience in the local area and hope that Landlords can see the benefit of having a relationship with their agent and not just a robot on the end of an email.

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Landlord Services
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    Why Choose Vanderpump & Wellbelove?

    Apart from the beguiling name - Vanderpump & Wellbelove Letting Agents have been trading in excess of 20 years and our staff have over 75 years of experience between them. It is safe to say we know what we are doing!

    Our services have been designed with the highest degree of flexibility to suit each individuals needs. Every client and each property will have different requirements which is why we treat each service with that individual attention.

    See our Different Levels of Services Below

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    Bronze Service

    Our Let only service includes -

    • To advertise the property
    • Select prospective tenants
    • Arrange and accompany tenants for viewing purposes
    • Apply for and check references which include a credit search where applicable
    • Arrange for all relevant notices to be served at the commencement of the tenancy and for the tenancy agreement to be signed by the tenant
    • Collect the first months rent and deposit
    • Account to the landlord with a detailed statement
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    Silver Service

    Our Rent collection service includes all that is detailed in the Bronze service and the following -

    • Rent collection and accounting throughout the tenancy
    • Instigating legal proceedings on the landlord's behalf for rent arrears or possession, as necessary, to include the instruction of a solicitor on the landlord's behalf
    • Negotiating with the landlord and tenant renewal terms or reletting the property where applicable
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    Gold Service

    Our Full management service includes all that is detailed in the Bronze and Silver service and the following -

    • Periodic inspections of the property
    • Close supervision of the tenancy to ensure compliance by the tenant of the terms of the Tenancy Agreement and in the case of non-compliance, where applicable, taking appropriate steps to rectify the situation
    • Handling repairs and maintenance of the property as instructed by the landlord
    • To arrange payment of regular accounts or maintenance accounts as instructed by the landlord
    • Corresponding with the local council for council tax demands to be billed to the relevant parties for the relevant period
    • Corresponding with the service companies at the beginning and end of each tenancy to ensure bills are dispatched to the relevant parties
    • Forwarding landlord's mail where applicable
    • Attending to routine management enquiries from tenants and landlords
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    Other Services
    • Inventory preparation
    • Inventory check ins and checkouts
    • Property inspections
    • Rent guarantee and legal expenses
    • Insurance - tenant and landlord
    • Energy Performance Certificates (EPCs)
    • Taxation of rental income
    • Property maintenance
    • Gas safety inspections
    • Deposit protection
    • Portable appliance testing (PAT testing)
    • Full wiring and installation tests
    • Fire safety risk assessment

    If there is a service that you require that is not listed above, please contact our management team on 01189 416111 and we will be happy to arrange quotations.

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Tenant Services
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    We aim to meet the needs of all new and existing tenants from the initial viewing to the check out of the property.

    We can provide the following services to all tenants

    • We will help all tenants find the perfect property to meet all their needs
    • We cater for tenants ranging from professional sharers, families, couples and in some cases tenants claiming Housing Benefit & DGS
    • We can provide tenants with anything from bedsits to 4 bedroom houses
    • Providing a direct contact for maintenance issues
    • All deposits are protected in a scheme for tenants peace of mind
    • We offer tenants contents insurance to protect their belongings and the landlords

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    How to Reserve a Property.....

    To reserve a property, you are required to pay the administration charge applicable depending on the number of applicants (see table below) and credit reference fee of £66.00 including VAT per adult. The fees will be deducted from the final move in balance prior to occupation subject to references and contract.

    When reserving a property and paying the administration charge, you acknowledge that you are taking the property as seen, unless specific items/conditions are agreed with the Landlord and Agent prior to the administration charge being paid. The Administration Charge is deemed as NON-REFUNDABLE with the exception of the following circumstances only:-

    REFUND IN FULL (including Reference Fees

    If the offer is not accepted by the Landlord or the Landlord withdraws the property or if the Landlord does not agree to the Special Conditions listed on the Property Receipt Form (if applicable)


    If within 48 hours the tenant withdraws their offer, an admin fee of up to £100 + vat will be deducted.

    If after 48 hours the tenant withdraws their offer, but the Landlord re-lets the property with the same proposed move in date above then an admin fee of up to £100 + vat will be deducted.

    Where Reference forms are not returned to us within 5 working days, an admin fee of £100+vat will be deducted

    Where the tenant provides false or misleading referencing information, and the Landlord is unable to relet the property by the proposed move in date, a charge will be levied to cover all of the Landlords costs up to a maximum of the deposit paid

    If after 48 hours the tenant withdraws their offer, and the Landlord is unable to relet by proposed move in date, a charge will be levied to cover the Landlords costs up to a maximum of the deposit paid

    In the event of an applicant failing to meet the minimum credit and salary requirements, then it may be necessary to use a guarantor (dependant on circumstances). The guarantor will have to go through the same credit referencing procedure and will also need to meet the minimum guarantor's requirements in order for the tenancy to proceed. Should the guarantor not meet the minimum requirements then we would be unable to proceed with the tenancy and the entire administration fee will be forfeited

    A typical example of salary requirements are based on a calculation. The combined salary of an adult applicant must be equal to, or above, 30 times the monthly rent.

    I.e. A property of £800pcm would require a combined salary of £24,000 per annum before tax.

    (£800 x 30 = 24000)

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    Vanderpump & Wellbelove charge an administration fee and a credit reference fee for any new tenancy. The fees are listed below and are on a per person rate and are exclusive of VAT:-

    Administration Charges (Exclusive of VAT)

    One Person £195.00

    Two People £275.00

    Three People £350.00

    Four People £450.00

    For each person over four there is an additional charge of £100.00 per person

    Credit Reference Charges

    Full Credit Reference £55.00

    Credit Check £30.00

    Guarantor £55.00
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    Other Information

    Move in Monies

    In addition to the fees, you are required to pay a minimum deposit equal to One and a Half months rental depending on the property that you have chosen to occupy.

    You will be required to pay this in advance of, or on the day of occupation in CLEARED FUNDS - acceptable forms of payment are:-

    Debit Card

    Credit Card (subject to a 3% handling fee)

    Bankers Draft


    Deposit Protection

    Tenants must pay £48 in order for their Security Deposit to be protected. It is required by law that all tenants deposits are to be protected in a government funded/government authorised scheme. This protects the tenants deposits if anything were to happen to the landlord or agent and so that their money is securely protected and cannot be moved/used at any time

    Under a government legislation law, which came into effect from 6th April 2007, we now have to register tenant's deposits in order to protect a tenant when they vacate a property in.

    Your security deposit (equal to a minimum of 6 weeks rental) is paid to us and protected within a nationally recognised tenancy deposit scheme. Please note that the security deposit is held to cover any damage, breakages, and any other liabilities under the term of your tenancy agreement or any monies owed at the end of the tenancy. You will be given details of which scheme your deposit is registered with on the day you move in and provided with guidance notes.

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    Where we're active

    Our Branch

    Our Branch

    Current Properties

    Previously Marketed Properties

    Note: Markers represent the centre of postcodes, not exact locations

    Find us

    5 School Road,
    RG31 5AR

    Telephone us

    Letting: 0118 453 0182  Local call rate

    Email us

    Contact us


    Testimonials from Landlords

    • Landlord Testimonial

      most efficient and helpful

      I have used Vanderpumps as a Letting Agent since 2009, and have found them to be most efficient and helpful in finding the right sort of tenants.

      Mrs B - Landlord in Reading.
    • Landlord Testimonial

      I would recommend them to other landlords

      Vanderpumps have been my letting agency for over 15 years and have always been most helpful and friendly. They have dealt with any problems that have arisen with my properties most efficiently and effectively and I would recommend them to other landlords

      Lynne F. Reading

    • Landlord Testimonial

      NO problems at all

      Dear Carolyn,

      Just a quick note to say thank you for the excellent service we receive from Vanderpump and Wellbelove. We have had rental properties before with nightmare tenants, uninterested and unhelpful agents. On two occasions we had to deal with the huge problems ourselves. When we had trouble the agents left us to it. It was their fault for not checking the tenants credentials thoroughly. We vowed not to rent again. But on recommendation we asked your company to take us on. Since that day over 2 years ago NO problems at all. You obviously have the expertise to vet tenants properly, we sit back and leave you to it. Every month the rent appears in our bank account. We breathe easy knowing you deal with the property checks and boring bits. So, once again thank you.

      Regards Robin and Eve.

    • Landlord Testimonial

      excellent assistance

      From start to finish, Vanderpump and Wellbelove have managed the rental of my property with the utmost professionalism. I had no hesitation in securing their services after the very first visit by their Lettings Manager Carolyn Hole, who explained everything to me. As a first time Landlord I was reassured and felt confident that my tenant and I would be well looked after. I was kept regularly informed during the initial process and once a tenant was secured, all arrangements were taken care of quickly and efficiently. I am more than happy to recommend the excellent assistance which Vanderpump and Wellbelove offers to their landlords and tenants. My rental experience has been extremely positive and completely trouble free and I am grateful for all the help which has been given to me by this Letting Agent. A job well done!

      Mrs J.Hill

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