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User Guide

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    Lettings R Us Ltd have established a reputation for providing a flexible, affordable and professional service to all tenants and landlords who are interested in letting properties in the Somerset and Wiltshire area, a service that includes a tailored service, competitive terms and impartial advice.

    • Competitive Fees
    • Reliable, Fast and Efficient Service

    • Friendly and Knowledgeable Staff

    Lettings R Us can provide you with a range of properties from small bedsits t manor houses and all of the properties in between. Our rentals vary from £69 per week to £4000 per month depending on your needs and we are happy to advise you on what is available. We are based in the historical market town of Frome which boasts good travel links to neighbouring towns: the city of Bath is approximately 10 miles away, Bristol and Yeovil are both commutable by train or bus. There is also a direct train line from Frome to London. More locally there is Westbury, Warminster and Trowbridge which are accessible by road or rail. We cover a wide area from Wells to Bath, up to Melksham and across to Warminster and all the towns in between including Bruton, Shepton Mallet, Trowbridge and Westbury.
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User Guide

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    Lettings R Us Ltd are pleased to offer a personal and professional service to prospective and established landlords alike. We would like to help you build your portfolio of properties and to contribute to your success as a landlord using our local knowledge and experience.

    These are just some of the services we have to offer as lettings experts (the smartest choice for landlords):


    • Competitive Fees

    • No win, No fee- Nothing to lose and all to gain

    • Networking where it counts

    • Free market appraisal giving you an up to date valuation for rental purposes

    • Supplying legal contracts - including preparation and signing of tenancy agreements

    • Referencing, credit checks and right to rent checks service

    • Finding and matching new tenants to relevant properties

    • Gas Safety Checks

    • Professional inventory

    • Security deposit holding facility

    • Tenant check out service

    • Interim inspections with reports to landlord and the tenant

    • Client Money Protection

    • Registered with the Property Ombudsman

    • Sales have dropped drastically in recent years and as a result, lettings have sky-rocketed. Why let our property sit in limbo waiting to be sold? Keep your smart investment and let us help you make money out of it. With a combination of over 30 years hands on experience in the letting industry, we can guide you successfully up the property ladder. Lettings have no doubt become very competitive due to the influx of tenants looking for properties, so choose the letting agency of the future! With Lettings-r-us and our state of the art computer system, properties are automatically matched up with pre-approved tenants and notified by email and text 24 hours a day, 7 days a week. It is because of this that properties are let within days! Tenant are checked to a standard that cannot be matched.

    WE GUARANTEE...NO LET...NO FEE!!



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User Guide

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Tenants Information

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    User Guide

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    Testimonials from Landlords

    • Landlord Testimonial

      helpful and friendly
      I am very pleased with the service I have received from lettings-r-us. After having my house on the market for over 3 months with another lettings company, lettings-r-us managed to find me some fantastic tenants in less than 24 hours. The rent and tenants were exactly what I wanted and the staff are very helpful and friendly, I am really satisfied, I would certainly recommend them to any friends looking to become a landlord. Jo, - Frome Landlady

    • Landlord Testimonial

      team are very efficient
      Letting-r-us, You can guarantee a reliable professional service. Richard and his team are very efficient and prioritize their clients needs. Amy Welch - Busy Bees Cleaning & Maintenance 2000

    • Landlord Testimonial

      First rate service, competitive rates
      Lettings-r-us quickly found me a tenant and subsequently managed the let and everything relating to it promptly and efficiently. They ensured the property was not left vacant between tenants and when any issues arose they provided contact with reasonably priced tradesman. Lettings-r-us offer a first rate service at very competitive rates and I would unreservedly recommend them. Landlord - D Comer

    • Landlord Testimonial

      Enthusiastic, efficient and professional
      We rented out our house with Lettings R Us in July 2013. Having previously been in touch with a couple of other agents who had made basic mistakes in the marketing of the property and been very slow. We found the team to be enthusiastic, efficient and professional in very way. He encouraged us to bring our house up to the highest standard before renting it out to maximise its rental potential. We felt he vetted potential tenants effectively and receive a statement both by email and in the post every month, on the dot. We are currently in the process of renovating another property which we hope to have the team looking after again shortly. We also recommended him to a client of ours, an elderly gentleman who was also very pleased with the service he received. Landlord - King

    • Landlord Testimonial

      Exceptionally high level of care.

      Richard and his team always offer a highly professional, thoughtful and friendly service, with an exceptionally high level of care to both tenants and landlords. Within minutes of asking Lettings R Us to help me find a tenant, a viewing was booked. Richard gave up his Friday evening to drive an hour to my property to carry out the viewing. A second viewing was booked for the next day, and Richard and his team took the time to make several more journeys to meet with my new tenant, to kindly offer their help and support, as well as guidance and reassurance, to ensure securing an excellent tenancy. It is such a pleasure working with such kind, professional and loyal people and I would highly recommend Richard and his team to any landlord or tenant.

      The Lettings R Us fees are much more competative and lower than any other Letting Agent I know, which makes the excellent service Lettings R Us offer even more perfect.

       'Angie - Dorset Landlady'

    • Landlord Testimonial

      Regret that I didn't use them from the start.

      My property was mismanaged by another letting agent, I found myself with an unsuitable tenant who was unable to pay the rent. My former agents issued the wrong paperwork and landed me with enormous legal expenses - and I still had the tenant who should never have been allowed to move in in the first place. I asked Richard Candy of Lettings-R-us to help and he sorted the whole sorry mess out for me without incurring any more expenses. He talked to my tenant and got her some help that she badly needed, she'd been terrified by the threatening letters from my former agents who never attempted to talk to her although they told me they had. Since moving to Lettings-r-us I have been able to leave everything to them. They have found suitable tenants and have looked after them as well as me and my property. The rent is paid on time, comes directly to me when it is due (unlike my former agents who kept it in their bank account for several weeks before passing it on), the service is friendly and efficient the only regret is that I didn't use them from the start, they would have saved me many thousands of pounds and a lot of heartache.

      For peace of mind they deserved every penny.

      Landlady - J Raynium

    • Landlord Testimonial

      Enthusiastic, efficient and professional.
      We rented out our house with Richard in July 2013. Having previously been in touch with a couple of other agents who had made basic mistakes in the marketing of the property and been very slow. We found Richards team to be enthusiastic, efficient and professional in very way. He encouraged us to bring our house up to the highest standard before renting it out to maximise its rental potential. We felt he vetted potential tenants effectively and receive a statement both by email and in the post every month, on the dot. We are currently in the process of renovating another property which we hope to have Richard and team looking after again shortly. We also recommended him to a client of ours, an elderly gentleman who was also very pleased with the service he received. Landlord - King

    • Landlord Testimonial

      Service is second to none.
      Outstanding. The passion and drive for unbeatable service is second to none. These guys strive to make your experience the best. I would recommend Lettings r us to all. Every query is solved immediately and professionally, This is quite clearly the best Property Management company in the south west. Their drive and determination for perfection is contagious. You will never be disappointed with all the professional and friendly staff, and always rest assured your in the best possible hands. Well done. Landlord - J Williams

    • Landlord Testimonial

      Lettings-r-us offer a first rate service.
      Lettings-r-us quickly found me a tenant and subsequently managed the let and everything relating to it promptly and efficiently. They ensured the property was not left vacant between tenants and when any issues arose they provided contact with reasonably priced tradesman. Lettings-r-us offer a first rate service at very competitive rates and I would unreservedly recommend them. Landlord - D Comer

    Testimonials from Tenants

    • Tenant Testimonial

      Smooth and Efficient
      Many thanks to Lettings-r-us for making my career, life change and move form Andover to Frome smooth and efficient. Setting me up with the place to live and work. Would strongly recommend to anyone else. Angelica, Nationailty: Romanian - Pleased tenant

    • Tenant Testimonial

      Quick to respond to issues
      Lettings R Us are without a doubt the most professional and attentive agency we have ever used to rent a property. They were always quick to respond to any issues which arose in the house, always on call and inspected the house on a regular basis to check in if there were any issues to be addressed. I would recommend them wholeheartedly. Tenant - Faye

    • Tenant Testimonial

      very pleased by the service
      I was very pleased by the service and stayed a year at this property. Would recommend to rent with them. Tenant - B Tshuma

    • Tenant Testimonial

      Found them professional and helpful
      Currently letting a property through Lettings r us and found them to be professional and helpful. They deal with any problem promptly and are always happy to discuss any issues. Would recommend them to all my friends and family. Tenant - Laura

    • Tenant Testimonial

      Well done Guys!
      I was renting a property in Frome through Lettings-R-Us for 2.5 years, never had a single problem during this long tenancy! Any problems were sorting very quickly. Richard and Susan were always polite and friendly at the same time. Moreover, as letting agency they have very low fees + they don't charge you for contract renewal! All these facts contribute to the excellent service I received from them! Well done guys! Tenant - Lampros

    • Tenant Testimonial

      No issues at all
      My first time renting on my own and the experience was easy and complication free. Regular checks done, every 3 months, any emails or queries i had were dealt with quite quickly. No issues at all. Tenant - Kat.M

    • Tenant Testimonial

      Outstanding Service!
      Outstanding service! Always pleasant and friendly. Richard and Alex are both knowledgeable and lovely and made us feel at ease in the home. Met with us outside normal office hours to help. Always got back to us when they said they would. Quick response to any queries. Smooth process at reasonable rates. This is our second time using this agency and we have been thoroughly pleased both times. Tenant - Jeff

    • Tenant Testimonial

      They were a joy to rent from.
      Letting R Us ensured that the property is very well managed and ready to move in. They communicated clearly and promptly between the landlord and myself as tenant on any maintenance needed; and regularly checked to keep the house in good condition, and advise on any problems. They are open and friendly, easy to contact to consult, and they work in the best interests of both landlord and tenant. They were a joy to rent from. Tenant - O f Bread St RR

    • Tenant Testimonial

      Would recommend Lettings r Us to anyone.

      Very helpful on all aspects of the viewing of the property, and to his wonderful mum and dad who did the property inspection with us just before we moved in. Any issues we have had has been dealt with a professional manner and would recommend lettings r us to anyone who requires a letting agent. Tenant - Lee Stuart

    • Tenant Testimonial

      The Contractors are always polite and helpful
      This is the first time we have rented property in 15 years and we wouldnt choose a different agent to go with. The contractors they have are always polite and helpful. Well done to you all. Tenant - Mrs Mouland

    • Tenant Testimonial

      Made it very simple and were extremely helpful.
      Me and a friend were first time tenants and lettings-r-us made it very simple and were extremely helpful. In particular Alex Curran did a fantastic job and helped massively throughout the process. Tenant - Greg Ewart

    • Tenant Testimonial

      Lettings R Us are outstanding.
      After having an awful experience with another letting agent I can say that Lettings R Us are outstanding. All the staff are helpful and understanding and go out of their way to make life easier. My property was immaculate when my tenancy ceased I could not of asked for anymore. I would recommend them to all landlords who want a reliable efficient service with excellent customer service support. Tenant - Natasha Jones

    • Tenant Testimonial

      They are all very helpful.
      I have been letting from them since January last year. I have never had a problem with them. They have always sorted out the problems I've had. The property was in top condition when I moved in. They are all very helpful. They are always there to help. Tenant - Rochelle

    • Tenant Testimonial

      Always had a prompt response.
      Great service and would definitely recommend to others. Always had a prompt response to queries and staff were friendly and efficient. Tenant - Rhian

    • Tenant Testimonial

      Lettings-R-Us easy to deal with and efficient.
      Generally I found Lettings-R-Us easy to deal with and efficient. I have no complaints about the service and felt that they did have a concern about the property that they were renting out for their client. I had no problems getting my deposit back. Tenant - Graham Mortimore

    • Tenant Testimonial

      Straight forward and the service professional
       I found dealing with Lettings R Us as a tenant to be straight-forward and the service professional. When looking for a property I was impressed by their flexibility in allowing us to view potential houses out of working hours, which was extremely useful. We had very few problems with the property during our time there, but those we did have were responded to and rectified very promptly. They also released our deposit in a timely manner. Tenant - STP

    • Tenant Testimonial

      Excellent Service
      I rented through Letting-r-us and was provided with an excellent service . Very attentive, helpful team of staff, always approachable and friendly and Mr Candy himself a very professional individual, dealt immediately with any query I had. Tenant - L P Smith

    • Tenant Testimonial

      Quick to solve any issues.
      I have been a tenant for over a year and a half. Richard and the team in Frome are always very polite, helpful and quick to solve any issues that have arisen. I would not hesitate in recommending them. Tenant - Kirsty

    • Tenant Testimonial

      The whole process has been quick & painless.

      This is the second time I have used this company and both times I have been impressed with their service. The whole process has been quick & painless, the Lettings team are wonderful and very customer focused. I would not hesitate in recommending them. Special Thanks to Richard & Victoria :)...

      Tenant - Annie Hill Uk

    • Tenant Testimonial

      Professional and Friendly
      We are current tenants and have rented with this agent for approx 9 months. We have found all the staff we have had contact with very professional and approachable. Any maintenance queries or questions to the landlady have been dealt with very quickly. On the occasions that an external agency (plumber/electrician) has needed to attend the property to investigate/fix something they have been very professional and friendly and have felt comfortable with them being in the property. We feel very settled and at home in the property and this has been helped by having an approachable letting agents and lovely landlady :) The letting agents are respectful and have always given ample notice prior to inspections. Tenant - Arthur

    • Tenant Testimonial

      Approachable and Happy to provide assistance.
      The agents and staff were all approachable and happy to provide assistance as required. Over our 18 month tenancy there were no issues with them or the property, and when it came to moving out there was no disagreement on the return of the deposit. If we were moving to Frome again I\'d certainly use them again. Tenant - Matt

    • Tenant Testimonial

      Friendly Service from all the staff.
      We moved to frome last april and chose lettings r us as there fees were cheap and so was the rent. We really enjoyed living in the flat we rented from them for the year we was there. We only had a few issues that went wrong ie the washing machine but they came and fixed it the next day. We now have moved into a 3 bed house and decided to stay with lettings r us. The move went smoothly and the house we moved into was clean and ready for us to move straight in. We reported 2 stuck doors and they was quick at fixing these. We had no issue receiving our deposit back on the flat. Overall we have no problems with lettings r us being our landlords and have chose to move with them again into our long term let. We have had friendly service from all the staff and find them all accommodating to our needs. Tenant - Cullen

    • Tenant Testimonial

      All of the staff there are polite & friendly.
      I have dealt initially with Richard, Victoria and latterly Madga at the Frome Branch of Lettings-R-Us. I have been extremely impressed with all their attitudes and responses to my requests and queries. All concerns have been dealt with efficiently and effectively, for all parties concerned. All of the staff there are polite friendly and I am always met with a smile and kind words. Nothing is too much trouble and I am made to feel at ease immediately walking through the door. My partner and I rent a fabulous flat, for which Lettings-R-Us are the Agents. We are more than happy with our flat and feel comfortable and at ease, knowing that if anything goes wrong or needs to be reported, it will be dealt with quickly. They are always happy to check that any work has been carried out to our expectations meets with our approval. I would have no hesitation whatsoever in recommending Lettings-R-Us to look for and find suitable accommodation for any members of the public thinking of buying/selling or renting properties.  Tenant - Mrs Julie Copp

    • Tenant Testimonial

      Doing Excellent Work
      Im very happy to rent a property from letting r us, agency (the letting r us team) is doing excellent work, they helpful professional. i would recommend this agency to everybody!!!!! agency is open 7 days a week u can call them any time.. so what else do u want.. not many agencies are dealing with the customers as letting r us do! 10 from 10! well done letting r us team :)... Tenant - Lina

    • Tenant Testimonial

      No hesitation in recommending this company.
      Well, How refreshing it is to deal with a company who cares. The service I have received over the last 5 years has been exceptional in every aspect. Any maintenance issue that has occurred has always been dealt with promptly and professionally, with minimum fuss. The team Richard has supporting the company are very efficient, polite and always make me feel important. Answering calls at all times and promptly answering messages. Nothing seems too much trouble with help and advice, financially and legally, available forthwith. No hesitation in recommending this company, and look forward to dealing with Richard and the team for any future housing requirements. Keep up the good work guys!! Tenant - James Williams

    • Tenant Testimonial

      Sorted out any problems straight away.

      I have been a tenant with lettings r us for 6 + years. I have always found Richard to be polite and helpful, honest about the properties, sorted out any problems straight away luckily our problems have been minor. All in all He is a good landlord.

      Tenant -Helen

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