Whether you’re looking to move house, looking to rent out your property or want some specialist advice, our team is here to help you. At Acorn, we are renowned for providing the highest standards of service to our landlords and tenants, and our reputation for our professionalism is noted by many. We are a well established and respected, fully accredited letting and property management specialist, providing accommodation for the student, professional, executive and VIP markets. By combining the latest state of the art software with our extensive property experience, we are able to provide our clients with the service you deserve.
Acorn has been a letting agent in Jesmond, for over fifteen years. We became a limited company in 2000 and a member of ‘The National Approved Letting Scheme’ (NALS) in 2005. Our unique selling point is undoubtedly our staff; their friendly approach, professionalism and “can do” attitude make it easy for you to be either a tenant or landlord with us. The company has always been about providing great value for its customers and advising landlords to help them maximise the profitability from their rental properties. Great emphasis is given to training and we have offer superb legal advice, property paperwork and a training partner who we constantly work with to provide the best service for our landlords and tenants. To improve our service, we divided the company into four departments;
Lettings: Our friendly and well trained team of negotiators will help you find your perfect property. We will accompany you on your viewings and offer you any additional information such as feedback from previous tenants or any new information to help you find out about the area including transport links, local schools etc. If you are a landlord we can provide viewing feedback via our unique landlord ‘log in’ section of our website, giving you access 24/7 and constructive advice to help you let your property as quickly as possible. We can even offer you fantastic deals on utilities for our tenants and a specialist tax planning service for our landlords.
Administration: Our administration department ensures all your paperwork is filled in correctly and works with our referencing partners on your behalf. We create your own personal tenancy agreement, ensure your standing orders are filled in correctly and send to your nominated bank.
Property Management: Our team coordinates and schedules all management issues for our managed property portfolio, ensuring all aspects of any job are looked after professionally and efficiently. As well as overseeing regular property visits, we also organise all of the required safety and licensing certification, as well as checkouts and handling any property maintenance. We have an out of hour’s number for any managed property emergencies. We handle the whole process from taking the initial call, to instructing contractors to quote, liaising with landlords where appropriate, through to the completion stage when the job is signed off.
Finance: Our finance department is responsible for collecting and if necessary, chasing of rents ensuring that our landlords receive their payments promptly. Itemised statements are sent monthly and assistance is given annually to help with tax return information. We are also responsible for looking after all the other aspects of finance and liaising with both landlords and tenants to help them whenever possible. We put our managed tenants’ deposits in the appropriate scheme and will offer help and advice to landlords handling their own deposits when requested.
Acorn Properties is one of the North East’s leading independent Letting Agents. We are passionate about property and we strive to be the best.
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