Chris Hill - Managing Director
Chris Hill has come a long way since his first job in an estate agency at just 16, when he counted tea making and photocopying amongst his top skills. Just eight years later in 1996, he became franchisee of a huge territory of Bristol for CJ Hole, proving that his early ambition to pursue a career in property was well judged. His intuitive business sense and his understanding of how best to run an office allowed Chris to successfully expand and open up two further offices in Bradley Stoke and Bishopston. For Chris, his staff have always been vital to the success of his business. "I've tried to build the business with strong customer service and high quality staff. They are key. I wouldn't do it if I didn't have good staff. We want to do things right. I've always wanted people who are motivated and who deliver good customer service, but they must always want to make sure we're selling." Chris ensures good customer service by training his team to the best of his ability and providing them with independent training from some of the best experts in the business. He does not like to employ 'two-dimensional' salespeople, choosing instead good, local people with knowledge who can sell - an important distinction. He also requires his staff to have a broad knowledge and skill base so that each employee can handle every situation without having to hand over to a colleague. This provides a continuity of service that clients have come to appreciate. As well as holding the MARLA and MNAEA qualifications, Chris took the decision that he and key members of his team would qualify as domestic energy assessors, as a way of offering a better quality of service to clients. Rather than having to employ a third party to represent CJ Hole and conduct an energy performance report, he wanted to be able to keep it in-house. This means he and his team know a lot more about each property and its energy efficiency credentials. This decision brings peace of mind to both the vendor and to himself, safe in the knowledge that a good job is being done. A lifelong Bristolian, Chris has an unrivalled knowledge of the city and the local property market, and is in a prime position to offer clients advice and information about living in and around Bristol. He lives in Redland with his wife and three sons. Chris likes to be part of the community - even helping out with his sons' sports clubs at the weekend - when he isn't busy planning his next office expansion!