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User Guide

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CROFTS - LETTING PROFESSIONALS

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    Welcome to Crofts Estate Agents Lettings - a local, independent agent specialising in Residential Lettings and Property Management, established in 2005 with offices in Cleethorpes, Immingham and Louth.

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    Professional Lettings done as it should be!
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    Letting out your property could give you the freedom to retain ownership of your house, while also earning you an income - it's also become an increasingly popular way of supplementing future retirement income.

    If you want to guarantee the best tenant, the best rent and an efficient and professional service, then appointing Crofts Estate Agents to let and manage your property is a great place to start.

    We offer a bespoke management service, tailored to you and your property's needs. And, with our acquisitions of local letting agencies PAD lettings, Compass Estate Agents and OSA we continue to build on our position as Cleethorpes' number one lettings agent.

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    PROPERTY MAINTENANCE
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    Maintenance Manager, Rebecca O'Hare is your first point of contact at Crofts for any property maintenance issues.

    For any faults, tenants are initially directed to our online portal, which allows reactive repair reporting 24 hours a day. If it's deemed that the problem needs professional repair we use only highly-qualified trades personnel from our bank of trusted suppliers.

    Our maintenance team can operate a 'Spend-Limit' policy, meaning we consult you if any repair costs exceed an agreed amount (say £100).

    This figure is agreed with you before we commence management of the property.

    We are mindful that we are responsible for your property - and endeavour to work in a clear and transparent manner at all times.

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User Guide

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64% MORE LETS in DN35 than any other agent!

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    Call now for your FREE, no-obligation valuation!
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    Letting out your property could give you the freedom to retain ownership of your house, while also earning you an income - it's also become an increasingly popular way of supplementing future retirement income.

    If you want to guarantee the best tenant, the best rent and an efficient and professional service, then appointing Crofts Estate Agents to let and manage your property is a great place to start.

    We offer a bespoke management service, tailored to you and your property's needs. And, with our recent acquisition of local letting agencies PAD lettings, Compass Estate Agents and OSA we continue to build on our position as Cleethorpes' number one lettings agent.

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    Letting specialists covering all of Lincolnshire
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    FULL MANAGEMENT PACKAGE:

    We will find, reference and qualify the tenants and go on to collect all rents, safeguard deposits and co-ordinate the maintenance of your property using our reliable and professional team of local tradesmen. We prepare and hold a full inventory of your property and any contents - both written and photographic.

    During the tenancy we carry out regular internal and external inspections of your property - the first one after month three, then month six, then six monthly thereafter.

    We will prepare an Assured Shorthold Tenancy Agreement to protect your investment, usually running for six months at a time.

    • Our comprehensive management fee is charged at 12% inc. VAT of the monthly rental for the duration of the tenancy agreement.

    • Each time your property becomes vacant, we charge £240 inc. VAT for re-letting of the property. This includes the marketing of your property, sourcing a new tenant, referencing of any prospective tenant(s), and also generating all paperwork to ensure compliance including deposit lodgement.

    We conduct a full written and photographic inventory which is compiled by a third party professional company. The quality of the inventory usually allows for retentions to be made from a deposit should this be required. The cost of this inventory is £60 inc. VAT.

    TENANT-FIND ONLY SERVICE:

    We will find, reference and credit-check potential tenants and, after collecting the first month's rent and deposit, completing the inventory and organising tenancy agreements, we then hand the management and all future rental collections back to you, the landlord.

    • Our Tenant-find-only service is charged at 90% inc. VAT of the first month's rent.

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User Guide

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Letting Property Made Simple

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    Friendly and Professional Lettings
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    Tenants - Choosing the right agent to let through is as important as finding the right property.

    At Crofts all tenants will be treated equally and given clear and exact information about how to apply and what to expect through the whole letting process. Viewings may be conducted in a group/block booking or singularly but only one application is ever taken at a time. If a landlord requests multiple applications then refunds would be made for any unsuccessful appllicants.

    When applying we expect a full and complete disclosure of any relevant information that we require to process your application -  any withholding of information is not acceptable and will not help with your application. Tenants will be credit checked and references will be applied for from any person put forward as so, including Landlord, employer, guarantor or next of kin etc

    A reasonable and affordable fee will be applicable for any person aged over eighteen applying on any property.

    We aim to turn around applications within one to two weeks of their submissio, providing that all information is provided in the first instance.

    New to N.E.Lincs? Not sure where to start looking? Contact us and discuss your requirements. We cover all the main towns and local villages and manage a wide range of properties so you can be sure we will have something suitable.

    Determined to give customers the best possible experience, Croft's mission statement is to supply our customers with a first-class level of service, providing value for money far above levels of expectation, leading to total customer satisfaction throughout the whole of the home selling or renting process.

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    EFFICIENT MAINTENANCE REPORTING:
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    At Crofts Lettings, we use Fixflo - a state-of-the-art online app to ensure tenants can report any maintenance issues as soon as they occur. This helps us arrange for relevant trades to visit as soon as possible - thereby resolving the problem before it potentially turns into something more costly.

    Tenants are invited to report their property problems through our app and upload any photos or notes about the problem. From there, Crofts can advise on possible fixes or call out trades should the issue warrant professional help. Any issue requiring more than the agreed landlord maintenance spend limit will be cleared with the landlord prior to any work being carried out.

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User Guide

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Introducing our Lettings team

  • Introduction

    Having qualified, efficient, friendly staff is obviously paramount in any business, so here at Crofts since we opened in 2006 we have carefully hand picked the very best the local area has to offer. Most important of all though is keeping your staff highly motivated and firmly in tune with the business and local market conditions. Here at Crofts staff training is top of the agenda, with all staff fully qualified with relevant industry awards, helping give you the customer the best advice available when dealing with property.

  • Team Member

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    Gary Croft - Director/Valuer (NFoPP)

    Vastly experienced in property having managed a personal portfolio for over 17 years, Gary is qualified with the NFOPP Technical Award and is an Associate member of The Guild of Professional Estate Agents. Gary opened Crofts in 2006 and has built it into one of N.E.Lincolnshires leading Agents. Constantly embracing new technology Gary is striving to achieve a service and sales performance of the very highest level.

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    Garry Abel - Sales Manager (NFoPP)

    With over 20 years of local experience in Estate Agency and Property management, Garry is qualified with the NFOPP Technical Award and is a associate member of The Guild of Estate Agents. With strong beliefs in customer service Garry continues to push forward in providing customers with a service that is second to none and installs these beliefs within the sales team. Garry strives to continue in making Crofts the number one choice for customers.

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    David Kirman - Lettings Manager (NFoPP)
    Having graduated with a BSC (Hons) in Sports Therapy, David chose a different career path following university. He has most recently worked in Manchester as a Sales & Lettings Negotiator and as a result joined Crofts with two and a half years' experience in the property industry. Experienced in both selling and letting property, David prides himself on his customer service skills, and believes that the key to being a great Estate Agent lies with the service provided - a trait he has brought to our Lettings Team.

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    Belinda Willett - Asst. Lettings Manager (NFoPP)
    Belle originally joined us as a Business Administration Apprentice in our Lettings department. Practical and enthusiastic, Belinda has lots of experience of working with people of all ages and demonstrates a natural aptitude for interacting with customers and providing service with a smile. Previously, Belinda has achieved a Distinction in her course in Business Studies and is passionate to build on that with her continued education and experience at Crofts.

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    Hollie-Rose Hopkins - Lettings Negotiator (NFoPP)
    Hollie joined Crofts as a Customer Service Apprentice back in 2020 and has worked her way up to becoming a full time Lettings Negotiator, gaining her Level 3 Award in Residential Letting & Property Management along the way. Hollie is a hard-working, motivated individual who strives to succeed daily and goes that extra mile to help with customers' needs. Teamwork is paramount to Hollie - evident from her participation in a variety of competitive sports. Hollie is a valued member of our team and continues to work hard to build on her knowledge of the property sector.

  • Team Member

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    Millie Becket - Lettings Negotiator (NFoPP)
    Millie joined our Lettings team as an Office Administrator but has now moved on to gain her Level 3 Award in Residential Letting and Property Management and has become a Lettings Negotiator. She is enjoying the variety that her role brings and is quickly becoming a valued member of our busy team.

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    Brooke Iggo - Lettings Negotiator
    Brooke joined Crofts as a Lettings Negotiator in 2024 and brought her experience and knowledge from working in a different local estate agency with her. Since joining us she has continued to improve her knowledge and understanding around Lettings whilst studying for her Level 3 Award in Residential Lettings & Property Management. She is enjoying the variety that her role brings and is quickly becoming a valued member of our busy team. Brooke is highly motivated and is always keen to go the extra mile to help ensure her clients receive the best possible service.

  • Team Member

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    Rebecca O'Hare - Maintenance Manager
    After graduating in Law with Criminology, Rebecca had a successful career in premium retail for ten years. Fancying a change of career path, and with excellent customer service being her key strength, Rebecca moved into commercial debt recovery working for one of the country's leading debt recovery specialists. Rebecca hopes to bring these skills and strengths into her new role.

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    Lissy Lynch - Lettings Assistant
    Alicia has joined Crofts from a local lettings agency, so is well-equipped to deal with the day-to-day issues and queries around rented property. Well-organised, positive and with a can-do attitude, Alicia is an asset to the Lettings team. With great communication and listening skills, she is able to successfully assist customers with any requirements or requests they may have.

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    Lindsay Vaus - Viewing Assistant
    Lindsay began her career in health and fitness, but for the last 20 years her heart has been firmly in the property field, with Lindsay and her husband having designed and built their previous two houses. She has a passion for helping prospective owners find their dream home and lifestyle, firmly believing that happy people make a house a home.

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    Sarah Claybourn - Viewing Assistant
    Having been a self-employed hairdresser, Sarah understands the importance of great customer service. She loves meeting new people, has a lifelong interest in property and is greatly enjoying her role here at Crofts.
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    User Guide

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    Client Testimonials

    • Introduction

      What our clients say about us
      With an impressive track record of 4.9 star (Feefo) and 4.5 star (Google) feedback , no one works harder than our experienced Lettings team to ensure things run smoothly for our Landlords and Tenants alike...

    Testimonials from Landlords

    • Landlord Testimonial

      Crofts give us peace of mind...
      We use Crofts to manage the tenancies on our properties and have found their service invaluable. Communication is prompt and the staff are polite, efficient and professional. Crofts give us the peace of mind that our tenants issues are resloved quickly and I would highly recommend them to anyone looking for a letting agent to manage any tenancies.

    • Landlord Testimonial

      Professional and reassuring...
      My wife and I are new customers to Crofts through the recommendation of a friend and the staff at Crofts have been very helpful indeed. One of the things I place particular importance on is prompt replies to e-mail, and to date they have been speedy, polite and efficient. The service we have received has been professional and reassuring and we would recommend Crofts to others. 

    • Landlord Testimonial

      We've never had a bad experience...
      We have let a house through Crofts for nearly two years & always have such great responses if any problems occur. All the staff are so lovely & understanding, we've never had a bad experience. Thank you

    • Landlord Testimonial

      Quick and reliable...
      As a landlord, Crofts provided the perfect service. Quick and reliable. Would highly recommend

    Testimonials from Tenants

    • Tenant Testimonial

      Goes the extra mile...
      Been renting with Crofts for nearly 2 years and wanted to say how amazing Charlotte Lacey is - very helpful and goes the extra mile to make us feel welcome and attentive to anything we need x thank you Charlotte we appreciate the work you do x

    • Tenant Testimonial

      All concerns are addressed quickly and efficiently
      I highly rate this company, they have amazing staff that are friendly and always helpful. All concerns are addressed quickly and efficiently.Would recommend to anybody looking to rent or buy x

    • Tenant Testimonial

      Stress free!
      Renting a property through these guys has been stress free! Dealt with David and Belle initially and both are so friendly and professional. Today I had an inspection which Lissy did. She was so friendly and chatty and thorough. She listened to any concerns. I have to say that my experiences with letting agents in the past have been bad. However this is not the case with Crofts. They are superb!

    • Tenant Testimonial

      Friendly, approachable and professional...
      The Lettings Team at Crofts are fantastic! Having been tenants with them in the past for over 5 years, we moved out of the area for a while but when we needed to come back it was them we turned to for help. The team are friendly, approachable and professional in every aspect. They listened to our requirements for finding a property and regularly emailed us with available properties as and when they came onto the market, which resulted in us finding our new home. All enquiries are dealt with swiftly and as tenants we always feel supported by them. We highly recommend David and his team.
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