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ABOUT US!
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    IT ALL STARTS WITH A VALUATION - Call 01603 666006
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    When we first visit you, you'll receive an individual property marketing review from James Brooks, who will show you what steps you need to take to get your property sold.

    You'll also receive a carefully researched, honest valuation of your property based on comparable to let or for sale properties. Your review shows how we have determined the right marketing price for your home. You will not be given an over inflated valuation to attract your business.

    Any fees will be discussed with you right at the beginning so you will know precisely how much you will pay for our high class service.

    If you have any problems at any time, call JAMES. He's the boss and lives in NORWICH. It's his business so problems will be resolved quickly.

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    A FORWARD THINKING FAMILY BUSINESS...
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    Property Ladder is a modern, forward thinking estate agency formed in the turbulent property market of 2008! So we are made of strong stuff!

    We are a family business that is run and operated by the directors, so you will always be dealt with by an experienced team member! We have in excess of 70 Years combined experience of the local property market. Good times and bad, so we know just what it takes to get you moving, whatever the financial climate.

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    OUTSIDE THE BOX... 
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    Years of experience, coupled with some new thinking, means nobody will market your property like Property Ladder...

    HOW DO YOU SELL YOUR PROPERTY QUICKLY & FOR A GREAT PRICE?

    New to market properties are highly sought after which is why we have developed property preview - a marketing programme designed to ensure that your property receives maximum exposure the day it goes on the market.

    Why it works The first day your property comes onto the market is the time when it is at its most attractive to buyers. propertyladder has designed a specific programme to launch properties onto the market, in a way to create maximum impact.

    Maximum impact for your home A suitable date is chosen for the launch when the property is presented at its best.

    We then contact only the most suitable buyers and start booking appointment times throughout the dedicated launch period (90 minutes).

    Getting buyers through your door We have a register of hundreds of active buyers. We only invite the most serious buyers to your preview event.

    "This is an excellent way to achieve a great price for your property quickly and is a more convenient and modern way of selling your home."

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    QUALITY BROCHURES & INTERESTING WRITE UP'S
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    Best | Marketing                                                                       Dull, formulaic property descriptions, loved by agents, loathed by buyers are forbidden here! We believe our job is to write bright, engaging narratives which bring your property to life so buyers can better visualise themselves living there. We also write a two-word headline to grab the reader's attention in press ads and online!

    Expert | Photography

    We offer really good photography, which is so important in marketing a property. So we take the time to choose the best angles, use lighting well, and even come back to catch a blue sky for the image if nature falls short that day!

    Straight | Talking

    Here's a clever thing that only we do. Imagine your property is, say, on a busy road, which might put off some buyers before they've even viewed it. So to avoid this, we mention this 'downside' on the property details, giving us a chance to 'handle their objection' and put forward some positives - that the property is less expensive as a result, for example, than it would be if not on the busy road.

    Clear | Planning

    These days, no property brochure is complete without a floorplan, to give buyers a clear picture of the shape, layout and size of the rooms -helping them imagine how they would live there. London buyers especially like to know the square footage, which we provide on all our details.

    Our floorplans come in 3D to really give your idea buyer a clear idea of how they could live in your property.

    Professional| Printing

    No other agent's brochure comes close to the stunning four-page one that we'll compile for your property, presenting it to bring out its very best.

    Online| Searching

    We'll promote your home on all the biggest property websites, and email full downloadable details to all buyers on our database who are looking for a property like yours - usually around 1000 people - and telephone the really'hot' ones.

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    A PERSONAL SERVICE FROM A FAMILY BUSINESS!
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    The biggest criticism of estate agents is lack of feedback. Here at property ladder we believe customer care is the single most important factor. We have addressed this particular concern and as a result of this we will give you regular updates. This will include comments made by prospective purchasers, when your property is next to be advertised and an overview of the property market. We will discuss the proactive approach that we will be undertaking in the forthcoming weeks in order to generate further viewings to secure a sale on your behalf.

    As a family business it's very important to us that you are happy with the service we provide and we are very proud that many of our clients are happy to reccommend our service to their friends and family.

    We'll make sure you're properly updated all the way. We'll email you after each viewing to pass on the applicants' feedback, and we'll call you regularly to discuss progress. You'll also have James or Edward Brooks' mobile numbers should there be anything you wish to discuss.

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WHY CHOOSE US!
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    GETTING YOU MORE
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    Our number one aim is to get the best possible price for your home and, in our experience, getting things spot-on from the beginning makes this achievable. To start with we value your property by referring to the UK's largest atabase of comparable properties, to make sure we set a suitable, but realistic, for sale price.

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    WE LISTEN TO YOUR PRIORITIES
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    More than anything, we want you to feel 100% satisfied with the service we offer, so we'll discuss your priorities at the start, and tailor our approach accordingly.
    Property ladder is a family owned and run business, and family values, approachability and communication are key. By getting to know our sellers and buyers well, we can help to make the sale process as smooth as possible.
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    STAND OUT FROM THE CROWD
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    "You can rely on us to put your details in all the right places. We are one of the newest estate agents in East Anglia so we spend a lot of money on advertising in local newspapers and, increasingly, on the internet."

    A massive amount of interest is generated by our high profile City Centre premises, but we also utilise all available forms of traditional and new media to reach out to the widest selection of buyers.

    This includes advertising your property on the UK's most popular property website and the most widely circulated and read regional newspapers.

    But we don't stop there! We also employ a large number of in-house activities including extensive mailing, e-mailing and our brand new website, all of which are designed to attract a positive response from our large pool of interested buyers.

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    KEEPING YOU IN THE LOOP
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    It's good to talk...
    especially when it comes to selling your home!

    We strive to keep you up to date on all aspects of the selling and marketing process. This means individual progress reports on market conditions.

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    SEEING THE JOB THROUGH
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    Finding the buyer can be the easy part, keeping them ..... now that takes real skill.

    When dealing with a potential purchaser our most experienced staff negotiate on your behalf. We aim to check their buying position to ensure we keep "nasty surprises" to a minimum. We will agree a target completion date from the offset and we will actively progress the sale on a weekly basis liaising with buyers, sellers and their legal representatives. Above all we will not allow your sale to drag.

    Throughout the selling process you will be kept up to date by a relationship manager who knows your case.

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BUYING
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    GETTING REGISTERED
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    When you start your hunt to buy a property in Norwich, make sure you register with Property ladder - either through our website, or by phoning or visiting our branch in the city centre. As new properties meeting your criteria come on the market, we'll alert you by email and/or telephone. If you are interested in viewing a property, contact us quickly as our properties don't hang around for long!
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    GETTING FINANCE IN PLACE
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    When, or ideally before, you start your property hunt, it's worth making sure you have your finances in place. If you have money in savings or shares, make sure you can access them easily and that there aren't any fixed timelines to withdrawal. If you need a mortgage, we can reccomend a mortgage adviser who will work out with you what figure is likely to be available to you. Don't forget to budget for any renovations and removals, plus stamp duty, which is currently charged at these rates:

    • £0 - £125,000 = 0%

     

    • £125,001 - £250,000 = 1%

     

    • £250,001 - £500,000 = 3%

     

    • £500,001 - £1 million = 4%

     

    • £1 million or more - 5%

     

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    MAKING AN OFFER
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    Once we've found a property for you that you like, discuss with us the offer you would like to make. We will ask you to confirm how you intend to fund the purchase of your property and availability of the deposit (usually 10% of purchase price). If you already have a mortgage arranged, we will ask you to provide an agreement in principle (AIP) document and we will require the details of your financial advisor so that we can clarify the time frame that will be involved for processing your application. If you are buying without a mortgage (a 'cash buyer') you will also need to provide evidence of finance.
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    THE SURVEY
    If you are buying with a mortgage, a survey of the property will be booked by a surveyor on behalf of the mortgage lender. This is to protect their interests by valuing the property and highlighting any major defects that would negatively affect the security of their loan.
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    CONVEYANCING & MOVING IN!
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    Once an offer has been agreed between you and the seller, we will contact each party's solicitors to confirm the details of the sale. Offers are not legally binding until contracts have been exchanged. From now until exchange, you will need to be in close communication with your solicitor and our Sale Progression Manager will also be in regular contact with you and your solicitor, as well as the the sellers and their solicitor, and the solicitor of any other people in your chain to make sure that your purchase goes through and on time.

    Exchanging contracts is the moment when the sale becomes legally binding on both sides. You can only exchange once you have paid a cleared deposit (usually 10% of the purchase price) to your solicitor's account. Your solicitor will tell you and us when contracts have been exchanged. The completion date is then set by mutual agreement and is also contractually binding.

    Completion, when your property purchase is finalised - the moment you've waited for! Your solicitor and mortgage lender will transfer the outstanding balance to the seller's solicitor. Your solicitor will contact you and us when the money has cleared into their account and we will then release keys to you, and it will be time to move in!

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ADDITIONAL SERVICES
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    FINANCIAL ADVICE FROM A LOCAL EXPERT!
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    Our local Mortgage expert, Andy Groves is based at our central city office.

    We search the entire market to find the best mortgage deals and rates, whether you are a first-time buyer, remortgaging or moving home, looking for a buy-to-let or shared ownership mortgage or have bad credit.

    What's more, we provide expert, free mortgage advice and can do all the paperwork for you, making arranging your mortgage efficient and stress-free.

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    LEGAL

    A solicitor will be required to handle the legal paperwork involved (known as conveyancing).

    It is preferable to use a solicitor who knows the area that you're moving to and specialises in conveyancing.

    We have a selection of tried and tested solicitors that are experts in property transactions who we would be happy to recommend

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    SURVEY
    We work with an independant professional partnership of Chartered Surveyors who are commited to providing a tailor made service for our clients. Covering East Anglia and based in Norfolk they to provide a first class service in the property market
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MEET THE TEAM - A FAMILY BUSINESS FORMED IN 2008!
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    A STRAIGHT TALKING TEAM OF ESTATE AGENTS
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    With so many stories in the newspapers about disreputable estate agents, it's understandable that you'll want to make the right choice.

    From the moment you instruct property ladder, you will receive the most professional, friendly and speedy service in Norwich. You will never be pressured towards a decision and you will not be subject to a hard sell environment - you can be confident that in all of our dealings you come first.

  • Team Member

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    JAMES BROOKS - Director

    I have managed estate agencies in Norwich since I was 21 Initially with the countrywide group, for Abbotts, and more recently for Haart of Norwich, with a spell in-between, as a director, of a local chain of estate agents. I have always loved the job and with my family connections starting our own firm seemed an obvious route to take.

    What drives me is building the best business we can, which means providing a first class service to all customers. I am actively involved with the Norwich & District Association of Estate Agents which upholds agents' standards in the area and also raises a good deal for local charities.

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    EDWARD BROOKS - Director

    Brought up in Norwich,with an expert knowledge of the local area. I was then trained by a leading Nottingham based estate agency, won numerous awards and achieved 'top-selling negotiator' at every firm I've worked at

    James & I stated Property ladder in 2008 with a vision to become Norwich's leading estate agents. I'm proud that we've raised standards to a new level, and that so many clients return to us and recommend us because we work hard to achieve the best results for them.

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    CHRIS BROOKS - Director

    As a career estate agent during the 70's. 80's & 90's i have seen the property market at its very best and very worst. I bring this invaluable experience to my new venture at Property Ladder.

    We started Property Ladder in the summer of 2008, when the market was on it's knees. I knew that the only way to suceed in such a marketplace was to work hard and stand out from our competition. This is an ethos we continue to work by and it serves our customers well.

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    JACK HUBBARD - Senior Negotiator
    I joined Property Ladder in 2009 as a trainee. My hard work was quickly rewarded with a sales negotiator's role. I have been the top selling negotiator in the office for the last two years. I put my success down to hard work and treating my clients honestly and fairly. I spend most of my day on the phone either effectively dealing with incoming enquiries or making outbound calls to prospective purchasers. I make it my business to know as much as i can about the properties i am selling and the clients i am acting for, so i often book a visit to meet the owners and see the property for myself. That way i can talk about the property with knowledge and conviction and i know whaty my clients expectations are.
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    CLAIRE POPE - Sales Administrator

    Claire joined us in 2009 tasked with keeping us organised! She keeps our i's dotted and our t's crossed and sits proudly front of house, meeting and greeting "would be purchasers" when they visit our office.

    Having worked in an estate agency in Australia, Claire brings a wealth of industry experience to our team

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    ANDREW GROVES - Financial Adviser

    Andy searches the entire market to find the best mortgage deals and rates, whether you are a first-time buyer, re-mortgaging or moving home, looking for a buy-to-let or shared ownership mortgage or have bad credit.

    What's more, he'll provide expert, free mortgage advice and can do all the paperwork for you, making arranging your mortgage efficient and stress-free.

Contact us

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Our branch location

Our Branch

Our Branch

Our Office Address Services Contact
Norwich
40 Exchange Street,
Norwich,
NR2 1AX
Buying: 01603 950103  Local call rate

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Where we're active

Our Branch

Our Branch

Current Properties

Note: Markers represent the centre of postcodes, not exact locations

Find us

40 Exchange Street,
Norwich,
NR2 1AX

Telephone us

Buying: 01603 950103  Local call rate

Email us

Contact us

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WHAT OUT CUSTOMERS SAY...
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    HEROES FOR HIRE!
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    Property Ladder are still selling plenty of homes...and for some delighted clients, for whom we have just sold for, we ARE heroes!

    Whats our secret in this challenging market?                                                                                            We understand our local market and the importance of a sensible and realistic valuation of your property. We advertise your home to the widest audience, including local newspaper advertising, listings on all major property internet portals. Then it's back to basics, leaving no stone unturned, following all enquiries, viewings and offers through to sale.

    TO SOME WE'RE HEROES....FOR EVERYONE ELSE WE JUST WORK HARDER AND SMARTER!

Testimonials from Sellers

  • Seller Testimonial

    "Excellent service, well informed"
    "Excellent service, well informed of any changes to sale. Also gave advice and help to aid purchase of new property. Would definitely recommend!" AUGUST 2012
  • Seller Testimonial

    very friendly, professional and efficient
    "We chose Property Ladder because of the quality of the photos, recommendation from a friend and because they are not a chain. All members of the property Ladder team were very friendly, professional and efficient."
  • Seller Testimonial

    I would certainly choose to sell through them
    "The firm were fantastic. Always on hand with information and got back to us at all times. We were only buying the house through them but they were friendly, efficient and helpful. I would certainly choose to buy and sell through them again."
  • Seller Testimonial

    A grand job on a speedy &  trouble free sale!

    To Edward, James & Team! Just to say a huge thankyou for your help, support & guidance through the trials and tribulations of selling. A grand job on a speedy & (almost) trouble free sale!

    Many thanks and Best Wishes to you all!

Testimonials from Buyers

  • Buyer Testimonial

    Property Ladder were the agent who looked after us
    "Excellent service, arranged viewing promptly, kept in contact with all parties. Our selling estate agents William H Brown in Norwich were appalling lied to us repeatedly. Property Ladder were the agents who looked after us & made sure they got all the information. We were very happy with the service."
  • Buyer Testimonial

    Thankyou so much for all your help

    To Andy (financial adviser)

    Thankyou so much for all your help you have given us in buying our first home. We are both very grateful!

    Many Thanks

     

  • Buyer Testimonial

    What a breath of fresh air

    Dear Mr Brooks,

    Having purchased a new property for ourselves and two further investment properties in the past twelve months we knew what to expect when dealing with sales staff of estate agents we have contacted and dealt with. It appears the criteria is that of arrogance, rudeness and they were doing my wife and i a favour by showing us the property we were interested in, turning up for appointments late in a cheap flash suit and to be blunt full of bullshit.

    What a breath of fresh air when we met a member of your team 'Jack Hubbard, from our first meeting he always arrived on time, he was polite, smart and not pushy. He contacted us whenever he said he would and chased up our queries promptly and kept us up-dated with progress. We have also met him in a supermarket where he took the time to come and speak to us. He is a credit to your team.

    I would also like to add that although i have only spoken to another member of your team 2-3 times by telephone, Edward Brooks again has been polite and courteous. Again a pleasure to deal with.

    Having just retired as a police sergeant from Norfolk Constabulary i have spent almost a lifetime in dealing with the public, i would have been pleased to have either as a member of my team. I will recommend yourselves to friends and family.

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Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

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