This exceptional offering is designed to make sure you, the client, is in complete control of the sales process, and to guarantee that our agents are constantly working to impress you.
Most agencies ask you to agree a fee before they have done any work. Then, if their service isn't up to scratch, there's not much you can do about it.
'Set Your Own Fee' is completely different. We'll ask you to agree a range for our fee, from the lowest we agree would be fair for the work, to the highest-priced, premium service available in the area.
Then, after we have sold your house and contracts are exchanged, we'll ask you to tell your solicitor what fee you are paying from within that range. We accept that without question, and we'll send the bill that you ask us to send.
You might decide from the very beginning that you will pay the smallest possible amount. That's perfectly fine. You might, in fact, expect that EVERYONE would pay the lowest amount... but, in practice, we find many clients are so impressed that they choose to pay a little more. Of course we're delighted when it happens... but there's no obligation on you to follow suit.
'Set your own fee' makes sure every client we serve gets the best possible service that we can deliver. You are all premium clients to us... until the work is all done, we are constantly trying to impress you.
There's no doubt that other agents put a store on customer service... but nobody else is willing to put their fee on the line. We have made a promise to provide great service, into a fundamental part of the structure of our company.
Add in to this: we NEVER ask for a contract tie-in. We back ourselves to provide you with excellent service. If we let you down: sack us. If you're not completely happy, pay us less. If we exceed your expectations, we hope you'll set the fee accordingly.
But in all cases, we are committed to doing our utmost on your behalf... and we've backed up that promise with our fee structure.