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Title

Landlords
  • paragraph

    Why choose Urban Village?
    image cannot be displayed
    We don't want to be criticised as charging extortionate or hidden fees. We want to provide a thorough, honest and fair service for our customers. We don't add commission payments to our contractor quotes for standard repairs, we don't charge for tenancy agreements, check out fees or for professional photographs. 

    • We promote a 'clear charges policy' to all landlords and tenants, setting out our marketing strategy and offering from the start.
    • We have a flexible range of letting services to suit your individual circumstance and budget.
    • We listen and act upon your instruction.
  • paragraph

    Do it Yourself
    £60.00 including VAT
    Not convinced that you should be using an Estate Agent to rent out such an asset? Then try our 'Do it yourself' landlord scheme! Pay us £60.00 and we'll advertise your property to let on the major web portals and you do the rest!
  • paragraph

    Standard Letting Service - Let only
    Let only 7% of the let term plus VAT (8.4%) - we may negotiate the percentage for longer lets
    We'll assist in ensuring that the property meets the current legislation and we'll find you great tenants.
  • paragraph

    Rent Collection
    At an additional 2% per month plus VAT (2.4%) - so total cost comparison for rent collection service is 9% plus VAT (10.8%) We follow the course of the tenancy and ensure that rents are made to your account on time and in full. We take swift action to recover any late rents and provide you with peace of mind throughout.
  • paragraph

    Premium Managed

    At 4% plus VAT per month (4.8%) cost comparison for fully managed service including the let fee is 11% plus VAT (13.2%)
    this is the most comprehensive and thorough service, we look after your property as If it was our own. We use excellent, contractors who have professional accreditations and are transparent and accountable. We take all the hassle away from you. We'll have sole contact with the tenants throughout the course of the Tenancy, you can just rely on the fact that the money will be in your account every month and we are here to act swiftly and relentlessly maintain the property and the rent received.

    We add FREE RENTAL WARRANTY and LEGAL PROTECTION COVER for rent collection and managed landlords.

    Additional optional services, all prices quotes include VAT at the prevailing rate

    EPC - energy performance certificate - valid for 10 years £120.00
    Annual Gas Safe Cert £85.00
    Independent Inventory £150.00 or Check in £100.00
    Registration and secure holding of tenants deposit £50.00
    Tenancy renewal, including rent review and new fixed term tenancy agreement 5% plus VAT (6%)

Contact us

Title

Tenants
  • paragraph

    We treat tenants with respect
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    London is transforming into a capital of renters and tenants are a great asset. It's aspirational to have a nice place to live, rents are high and tenancies are often competitive.

    Urban Village create a fresh approach to estate agency, bringing back old fashioned manners and values. We offer an exceptional level of service; promising value for money.

  • paragraph

    Charges

    We have a clear charging policy; we promise honesty and transparency in all that we do. We grow our business based on trust, good customer feedback and recommendations, so we design our actions to achieve excellence in customer service.

    We charge a one off admin fee and reference fee of £120.00 per tenant inclusive of VAT.

    In order to secure one of our rental properties, you'll need to reserve the property with a £500.00 reservation fee before we take the offer to the landlord. The £500.00 is refundable if the offer is not agreed but is not refundable once the offer is agreed, as set out in the confirmation to let, signed by the lead tenant. The £500.00 reservation fee is deducted from the tenancy move in monies. So the only fees you will pay, is the £120.00 reference fee, once we start the references.

    We ask for the first months rent to be paid in advance at the start of the tenancy, along with 6 weeks deposit, which will be held in a government approved scheme.

    Tenants pay for a professional check out at the end of the let, charged at £100.00 including VAT per property.

Contact us

Title

Not your stereotypical Estate Agents
  • Introduction

    Cycling Estate Agents!
    image cannot be displayed
    We value your time and cycle to our appointments to avoid the inevitable delays through traffic and parking.
  • Team Member

    image cannot be displayed
    Suzanne Vincent - founder
    Suzanne enjoys getting out to Camber Sands beach with her husband and two children Bertie and Beatrice for windswept weekends. She is a keen cyclist and enjoys a good laugh...the comedian of the team!
  • Team Member

    image cannot be displayed
    Ted Scott - sales and lettings
    Ted Scott is a new addition to the Urban Village family. He has lived in SE5 for six years, after falling in love with the area when he moved to London in 2011. He has a penchant for delivering professional, trustworthy and good-humoured customer service, driven by a desire to make people happy. Any time off not devoted to his love of football is spent with friends and family in London and Suffolk.
  • Team Member

    image cannot be displayed
    Sylvia Filip - sales and lettings
    Sylvia has lived in Denmark Hill for almost 10 years. As a keen cyclist and mum of one she loves the area for its great parks and outdoor spaces. She has an interest in local architecture and history and loves matching people and properties, always going above and beyond to fulfil a remit. Sylvia hasn't always been an estate agent. She has an MSc in economics and a background in medical education.
  • Team Member

    image cannot be displayed
    Bundy Boase (short for Florence; 'Florabundy')
    Bundy has been at Urban Village from the start. She works part time, supporting the team on marketing and social media. Quiz Bundy on local info, from schools and play-groups to cultural events and community action, and she will tell you all there is to know. Bundy has a keen interest in art and design and loves her local neighbourhood for its artist studios and creative vibe.
  • Team Member

    image cannot be displayed
    Erica Walker - Marketing
    Erica, lives in the local community, has a passion for people and property. She is a keen environmentalist and helps Urban Village promote itself in ways that enhance rather than harm the environment.
  • Team Member

    image cannot be displayed
    Brian Northfield- Financial advisor
    Brian has been advising clients since 1974 - he is an avid fan of Urban Village and has helped our clients with their financial needs, be it investing, wealth management, remortgaging, buying for the first time or simply writing a will. Highly experienced and a pleasure to deal with.
Contact us

    Title

    Where we're active

    Our Branch

    Our Branch

    Current Properties

    Previously Marketed Properties

    Note: Markers represent the centre of postcodes, not exact locations

    Find us

    121 Denmark Hill,
    London,
    SE5 8EN

    Telephone us

    Buying: 020 3858 3400  Local call rate
    Letting: 020 3858 3401  Local call rate

    Email us

    Contact us

    Title

    What our customers have to say about us:
    • Introduction

      Claire Dunn February 2016
      image cannot be displayed
      Urban Village has a very different feel from your normal estate agent: the office itself is gorgeous; and you can tell that Suzanne and her staff are extremely knowledgeable about their subject area, the Urban Village of south-east London in which they are based.

      Not only is Suzanne herself very helpful when it comes to advising on property-related matters, but her seminars reveal a breadth and depth to the industry that surprises and informs all who attend (I have been to two).

      I thoroughly recommend Urban Village if you are looking for an estate agent to help sell, let or manage a property, or are even just seeking advice.

    Testimonials from Landlords

    • Landlord Testimonial

      Caroline Elliott,  January 2017

       Excellent service from first contact to renting my property out. Urban Village are professional, knowledgeable, extremely helpful and ensure that things run very smoothly for their client. They found me a tenant within a couple of days of marketing my property and processed everything very efficiently. Thank you Suzanne, Sylvia and team!
    • Landlord Testimonial

      Linda Clancy, November 2016
      Excellent service. Went into the property immediately. Marketed the next day. Tenants the day after that. Fast, efficient and excellent communicators. Paperwork sorted quickly. Emails replied too same day. Wouldn't use any other estate agent now. Superb!
    • Landlord Testimonial

      Lysa Whatmore, August 2016
      A totally flawless service that clearly reflects experience and knowledge in the industry. I have been a professional landlord for a number of years and have always been perplexed at how many unnecessary mistakes happen due to a failure to listen, record and communicate. Urban Village have demonstrated expertise in all three key areas. In addition Urban Village clearly already know and understand the various the processes entailed with Letting...so it is refreshing to work with an agent who gets it right throughout!!

    Testimonials from Tenants

    • Tenant Testimonial

      Joakim Viland, November 2016
      Amazing service! Was so well looked after throughout the whole process - from viewing to signing. Little details that make it all pop are always just around the corner. Our lettings Agent, Suzanne Vincent, worked non-stop and on weekends to have us moved in to the apartment on the desired date - this involved staying late at the office on a Friday to allow us to sign the contracts and pick up keys after work. To top it all off, we received a bottle of Cava (bubbles are for celebrating) upon receipt of keys. Great advice in terms of acquiring gas/electric providers, signing up for council tax etc. We still get occasional emails with reminders of this, that, and the other further facilitating an easy and comfortable move-in. I would recommend this agency to ANYONE, as it is a diamond in the mud. Extremely rare to meet such service oriented, friendly, and helpful lettings agents in this City. Urban Village is the best!
    • Tenant Testimonial

      Michael Sutherland,  June 2016
      This is a great company - efficient, fair, friendly, knowledgeable, on the ball and entirely competent. A far cry from the likes of Ludlow Thompson who skin tenants and landlords alike, down to the bone. Urban Village is a leap forward in property management, and I sing their praises to the skies!
    Contact us

    Disclaimer

    The content on this Microsite has been uploaded by Urban Village, London. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Urban Village, London. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Urban Village, London. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Urban Village, London on 02035199121.


    Title

    Sellers
    • paragraph

      Why choose Urban Village?
      image cannot be displayed

      We look after our customers as if they were family and care for their properties as if they were our own. We provide a fresh approach to estate agency, bringing back good manners and values. Urban Village realises the choices our customers have and tailors the service to suit them, keeping the customer in control. We offer an exceptional level of service; promising value for money.

      Urban Village is fresh, forward thinking, innovative and flexible. Having worked in estate agency for almost 25 years, the time was right to bring together a 'dream team' of the best people in the industry. Ok, so we're not that young any more - but we are ethical, hardworking and focused on getting the best result for you.

      We're built upon our success, local knowledge, and a vast amount of skill and experience. We know that when you have a property to sell you want to achieve the best price, with the least hassle and excellent communication. It's not difficult to 'ace it' in all these areas if you have the best people in the industry working as a team. This team competes on your behalf for the highest prices, with motivation and enthusiasm, and is backed up by efficient systems and processes.

    • paragraph

      Transparent fee policy
      image cannot be displayed
      Selling Fee - We charge 1% of the eventual sale price plus VAT (1.2%) - With a minimum fee of £4250.00 plus VAT (£5100)
    • paragraph

      It's a people business!
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      Our teams are created with long term careers in mind, offering partnerships to ensure that we hold on to the most talented people, and our clients receive the best service and care. Above all we're flexible. We don't force our employees to work 60 hour weeks and we're sympathetic to excellent sales staff who have young families. We help them balance their working hours so that they can thrive when they're at work, getting the best results for our customers!
    Contact us

    Title

    Buyers
    • paragraph

      We treat buyers with respect
      image cannot be displayed
      London is expensive, housing stock is limited and the market is competitive. Whether you're buying for the first time or are an experienced purchaser, it can be a tough and challenging experience.

      Urban Village work towards giving you the best chance at finding the right property from the start.
    • paragraph

      A fresh approach
      image cannot be displayed

      Urban Village offer a fresh approach to estate agency, bringing back good manners and values. We're forward-thinking, innovative and flexible.

      We're built upon our success, local knowledge and a considerable amount of skill and experience. We know that when you want to buy a new property you're looking for a smooth process with minimal stress. That's why we're here to offer practical advice and support.

      We'll grow our business based on trust, good customer feedback and recommendations; so we go out of our way to provide excellent customer service.

    Contact us

    Title

    Cycling Estate Agents!
    • Introduction

      image cannot be displayed
      We value your time and cycle to our appointments to avoid the inevitable delays through traffic and parking!
    • Team Member

      image cannot be displayed
      Suzanne Vincent- founder
      Suzanne enjoys getting out to Camber Sands beach with her husband and  two children Bertie and Beatrice for windswept weekends. Really enjoys her work and finds Estate Agency rewarding and interesting. A keen cyclist, she enjoys a good laugh...the comedian of the team!
    • Team Member

      image cannot be displayed
      Ted Scott - sales and lettings
      Ted Scott is a new addition to the Urban Village family. He has lived in SE5 for six years, after falling in love with the area when he moved to London in 2011. He has a penchant for delivering professional, trustworthy and good-humoured customer service, driven by a desire to make people happy. Any time off not devoted to his love of football is spent with friends and family in London and Suffolk.
    • Team Member

      image cannot be displayed
      Sylvia Filip - sales and lettings
      Sylvia has lived in Denmark Hill for almost 10 years. As a keen cyclist and mum of one she loves the area for its great parks and outdoor spaces. She has an interest in local architecture and history and loves matching people and properties, always going above and beyond to fulfil a remit. Sylvia hasn't always been an estate agent. She has an MSc in economics and a background in medical education.
    • Team Member

      image cannot be displayed
      Bundy Boase (short for Florence; 'Florabundy')
      Bundy has been at Urban Village from the start. She works part time, supporting the team on marketing and social media. Quiz Bundy on local info, from schools and play-groups to cultural events and community action, and she will tell you all there is to know. Bundy has a keen interest in art and design and loves her local neighbourhood for its artist studios and creative vibe.
    • Team Member

      image cannot be displayed
      Erica Walker - marketing
      Erica, lives in the local community, has a passion for people and property. She is a keen environmentalist and helps Urban Village promote itself in ways that enhance rather than harm the environment.
    • Team Member

      image cannot be displayed
      Brian Northfield- Financial advisor
      Brian has been advising clients since 1974 - he is an avid fan of Urban Village and has helped our clients with their financial needs, be it investing, wealth management, remortgaging, buying for the first time or simply writing a will. Highly experienced and a pleasure to deal with.
    Contact us

      Title

      Where we're active

      Our Branch

      Our Branch

      Current Properties

      Recently Sold Properties

      Note: Markers represent the centre of postcodes, not exact locations

      Find us

      121 Denmark Hill,
      London,
      SE5 8EN

      Telephone us

      Buying: 020 3858 3400  Local call rate
      Letting: 020 3858 3401  Local call rate

      Email us

      Contact us

      Title

      What our customers have to say about us:
      • Introduction

        Caroline Elliott Saturday 14 January 2017

        Excellent service from first contact to renting my property out. Urban Village are professional, knowledgeable, extremely helpful and ensure that things run very smoothly for their client. They found me a tenant within a couple of days of marketing my property and processed everything very efficiently. Thank you Suzanne, Sylvia and team!

      Testimonials from Sellers

      • Seller Testimonial

        Rosie Monday 5 December 2016
        We bought a house through Urban Village and found Suzanne and her team very helpful and attentive at a stressful time.
      • Seller Testimonial

        Kirsty Glynn Friday 2 December 2016
        We love Urban Villages . They have been fantastic throughout the whole process of selling our West Dulwich flat . Which was only one the market for 1 week. We had 3 viewings and 3 offers.
      • Seller Testimonial

        Linda Clancy Wednesday 9 November 2016
        Excellent service. Went into the property immediately. Marketed the next day. Tenants the day after that. Fast, efficient and excellent communicators. Paperwork sorted quickly. Emails replied too same day. Wouldn't use any other estate agent now Superb
      • Seller Testimonial

        Joakim Viland Tuesday 8 November 2016
        Amazing service! Was so well looked after throughout the whole process - from viewing to signing. Little details that make it all pop are always just around the corner. Our lettings Agent, Suzanne Vincent, worked non-stop and on weekends to have us moved in to the apartment on the desired date - this involved staying late at the office on a Friday to allow us to sign the contracts and pick up keys after work. To top it all off, we received a bottle of Cava (bubbles are for celebrating) upon receipt of keys. Great advice in terms of acquiring gas/electric providers, signing up for council tax etc. We still get occasional emails with reminders of this, that, and the other further facilitating an easy and comfortable move-in. I would recommend this agency to ANYONE, as it is a diamond in the mud. Extremely rare to meet such service oriented, friendly, and helpful lettings agents in this City. Urban Village is the best!
      Contact us

      Disclaimer

      The content on this Microsite has been uploaded by Urban Village, London. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Urban Village, London. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Urban Village, London. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Urban Village, London on 02035199121.


      Welcome to Urban Village, London

      Title

      Find Us

      Branch address

      121 Denmark Hill,
      London,
      SE5 8EN

      Get in touch

      Buying: 020 3858 3400  Local call rate
      Letting: 020 3858 3401  Local call rate
      Note: The pin shows the centre of the branch's postcode, and does not pinpoint the exact address.

      Disclaimer

      The content on this Microsite has been uploaded by Urban Village, London. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Urban Village, London. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Urban Village, London. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Urban Village, London on 02035199121.