Privacy Policy

• In the course of providing Our Services, We collect property data such as images of properties, including videos and virtual tours, property asking prices, sales history and sold prices, property addresses, floorplans, property locations and property descriptions; and
• The property data is provided to Us by Our Members or other third parties on behalf of those Members.

We will use this information for a number of reasons including:

• To provide Our Platforms;
• To enable Our Members to advertise their properties to Our online audience;
• To enable potential purchasers or tenants to see detailed descriptions and images of properties that they may be interested in;
• To allow Users to see current property trends such as the prices of houses for sale in their local area;
• To allow Users to check broadband speeds and deals for properties;
• For Our own commercial purposes such as to identify trends in the property market, to build property databases and automated survey and valuation tools for Our Members to use and to promote Our Platforms and Services on social media and other third-party platforms; and
• To provide Our Members with updates on properties advertised on Our Platforms.

We have a legitimate interest to process this Personal Information. These legitimate interests are:

• Providing a Service to Our Members by helping them to market properties and understand changing market dynamics and evolving trends;
• Providing a Service to Our Members by advertising properties to potential purchasers or tenants;
• Providing a Service to potential purchasers and tenants so that they know what properties are currently on the market, the price of those properties, and to provide access to potential broadband speeds and deals of those properties through our Partners;
• To provide data services to third parties such as surveyors, banks, building societies, insurance companies and other financial institutions so that they can process this property data for their purposes (this includes providing property valuation tools and surveyor comparison software to Our Members, and providing Our Members updates on properties to help Our Members in meeting their regulatory or legal requirements); and
• To help Our Members benchmark their performance and identify requirements for additional services.

We will stop advertising a property when We are instructed to do so by Our Members. However, the property information will remain available on the Platforms as historical property information to allow Users and Our Members to benefit from Services such as identifying previous for sale or sold prices (please see the “Historical property data” section below for further information).

• If a property has previously been actively marketed on the Platforms, We will continue to display it on the Platforms as historical property information. If You have any concerns about any historical property information available on the Platforms, please see the section of this Policy entitled “Removing Property Data from Our Platforms” (below); and
• We also have data that relates to historical property listings on the Platforms which We collect from other third parties. For example, We obtain the sold prices of the properties from the Land Registry (or the Land Register of Scotland) and display those sold prices on the Platforms.

We will use this information:

• To assist potential purchasers and tenants when forming a view about historical market trends and potential property values;
• To assist vendors when researching the approximate value of their property;
• To enable Users to see detailed property descriptions and images of properties in areas that they may be interested in;
• To allow Users to see similar properties sold by Our Members across Our Platforms. 
• To allow Users to see property trends that they may be interested in, such as the previous sale and sold prices of properties in their local area; and
• For Our other commercial purposes, such as to identify trends in the property market and to build property databases and automated survey and valuation tools for Our Members to use.

We have a legitimate interest to process this Personal Information. These legitimate interests are:

• To enhance the Service that We provide on Our Platforms and providing a Service that benefits Our Members, Users, vendors, landlords, potential purchasers and tenants;
• To provide a Service to Our Members by assisting them to more accurately value other properties;
• To provide a Service to vendors and landlords which helps them form a view about;
  • the value of their properties;
  • which Members they may wish to contact to value/market their property; 
• Providing a Service to potential purchasers and tenants in understanding what properties have been on the market and the prices of those properties;
• To provide data services to third parties such as surveyors, banks, building societies, insurance companies and other financial institutions so that they can process this historic property data for their purposes; and
• To provide property valuation tools and surveyor comparison software to Our Members.

To the extent that property data is also Personal Information, it is generally the case that it ceases to be Personal Information over time. The historic property data is retained by Us whilst it is required by Us to provide the Services summarised in the “Why We collect it” box.

We will collect the Personal Information that You give to Us when using Our Platforms or Services:

Enquiries to Our Members:

• If You choose to access a particular search feature, request information or fill in a form on the Platforms You may be asked to provide Personal Information about Yourself, such as:
  • Your name, address and contact details;
  • details of the sort of property You are interested in;
  • the cost and location of the property;
  • Your current residential address;
  • what stage in the home moving process You are;
  • whether You are a first time buyer, a seller, a landlord, a tenant, investor, cash buyer etc.;
  • whether You are re-mortgaging;
  • whether You have a property to sell or let;
  • whether You have sold your property; 
  • whether You have completed any affordability checks; 
  • when enquiring about properties overseas, We will also ask for:
    • reason for buying
    • Your country of residence; and
    • whether You require assistance and advice from Our Currency Exchange partner, Smart Currency.
  • when enquiring about rental properties, the following information may be requested in addition to the above about whether:
    • there will be smokers living in the property;
    • You have any pets and type of pet;
    • You consent to the agent performing a credit check and date of birth;
    • Your household income exceeds a set amount;
    • You are aware of any adverse credit;
    • Your employment status (if you are a student, We will ask if You have a guarantor); and
    • Your move (move in dates, desired tenancy length, whether renting for first time in the UK, who You are moving in with, how many of the occupants will be over 18 and under 18); and
    • Where You may not meet the affordability requirements or You have indicated You are aware of adverse credit, We ask if You have arranged a guarantor.
• If You choose to book or request an appointment to view a property via the Platforms, You may be asked to provide more details, including:
  • Your availability to view the property or selecting a date and time slot to view the property in the calendar made available to You;
  • Your preferred moving date or an indication of when you are looking to move by;
  • details of Your household income as a proxy for calculating affordability in relation to the advertised monthly rental value of a property;
  • whether You have any adverse credit history that could affect Your application;
  • an indication of whether You are moving alone or with others;
  • Your feedback on a property that You have viewed; and
  • Your mobile number and email address for the purpose of providing You updates via text and/or email regarding Your property viewing (includes sending reminders about Your property viewings and to confirm You appointment viewing request).
• If You choose to contact a Member using the telephone number on Our Platforms, calls may be recorded for training, monitoring and quality assurance purposes. We may also process call recordings for the purpose of fulfilling Our contract with Our Members. We may also keep a record of call activity, including missed calls.

Registered Users

• Personal Information that You provide to Us when You:
  • register as a My Rightmove User;
  • request property email updates such as Property Alerts about when a property is marketed in Your chosen postcode and meeting Your search parameters;
  • request email updates such as Tracked Property Alerts about the valuation of a property You are tracking;
  • use Our renovation calculator for properties You are tracking (such as size of renovation, type of renovation, whether renovation has been completed or is planned etc.); 
  • use Our Services to identify and save places of interest to You, calculate distance and travel time from those destinations to a property You are interested in;
  • send enquiries to our Members. Copies will be available to view in Your My Rightmove account;
  • book or request property viewings and appointments via Our Site;
  • where We have made the following features available to You, these will be available to view in Your My Rightmove account:
    • track a property;
    • access to property viewings and appointments booked via Our Site;
    • whether You own the property, are a tenant of the property, or are looking to buy the property;
    • adding saved properties and notes; and
    • ability to update the status of Your property enquiry (such as whether You have viewed the property, purchased the property etc.) and the ability to add saved properties to Your property enquiry list.
• We may also ask what stage in the home moving process You are, whether You are a first time buyer, a seller, tenant, a landlord, investor, whether You are re-mortgaging etc.
• If You are undergoing tenant referencing or progressing a tenancy application, where We make the feature available to You, You will be given:
  • visibility of what stage in the tenant referencing process You are at;
  • the ability to progress Your tenancy agreement; and
  • the ability to add in Your move in date and what rent You pay.

General Use of the Platforms:

• Personal Information that You provide when:
  • downloading the App or registering to use the App;
  • participating in discussion boards or other social media functions on Our Platforms;
  • entering into competitions, promotions, surveys and market research studies made available on Our Platforms or if We contact You by email; phone or otherwise; and
  • engaging with additional Services that are available on Our Platforms, such as:
    • the stamp duty calculator and mortgage calculator, where you will Provide Us the following Personal Information: location, home moving status (whether You are a first time buyer, buying your next home or buying an additional property/investing), re-mortgaging, are an investor and price of the property.
    • ability to identify places of interest to You and see travel time from properties. 

Communications:

• Personal Information that You provide by corresponding with Us by phone, e-mail, video calls or otherwise; and
• If You choose to contact Us by phone or video calls or We call You, calls may be recorded for training, monitoring and quality assurance purposes and for the purpose of fulfilling Our contract with Our Members. Phone calls may be monitored in real time. We may also keep a record of call activity, including missed calls.

Investors:

• Personal Information that You provide to Us when browsing Our investor pages.

Insurance and tenant related services:

• If You choose to generate a quote or apply for any of Our insurance and tenant related Services, You may be asked to provide Personal Information about Yourself, such as:
  • Your full name including title, email address, phone number;
  • Property address You are looking to move to;
  • Date of birth;
  • Employment status and history;
  • Health data;
  • Race or ethnicity;
  • Disclosure of unspent criminal convictions;
  • Payment card details;
• If You want to know more about this, see the “Tenant and Guarantor Referencing” section below;
• Where Our Members use Our Services to create a tenancy agreement for You to sign and take payment:
  • Our Member will provide the following Personal Information to Us:
    • Your full name including title, current address, email, phone number;
    • Property address You are looking to move to;
    • Any property related documents;
    • Your new landlords contact details;
    • Details of the person paying the deposit; and
    • Deposit certificates.
  • You will provide the following additional Personal Information to Us via Our e-signatory third party provider:
    • Your signed tenancy agreement
  • Our e-signatory third-party provider will provide an audit trail of the tenancy agreement signature process (includes dates, times, email address and IP address of You and Our Member); and
  • You will be transferred to a third-party payment gateway to make payment via open banking Financial Services.
• Details of any Rent Guarantee quotes/policies/ referencing requests and progressions will be available to Our Member  

Financial Services: If You choose to apply for a mortgage in principle or use Our mortgage calculator, You will be asked to provide Personal Information about Yourself. For more information, please see the “Financial Services” section in this Policy;

Human Resources: Personal Information You provide Us when applying for a job vacancy at Rightmove, such as Your CV and covering letter.

Journalists: Where You contact Us as a journalist, We will retain contact data and other Personal Information You may choose to provide Us with.

We will use this Personal Information:

Enquiries to Our Members:

• To make sure that You receive the benefit of the Service. This may include:
  • transferring Your property enquiry to Our Member who is advertising that property so that they can respond to Your enquiry only. Some of Our Members may use:
    • lead handling agencies who handle and process Your enquiry on their behalf; or
    • third party systems to process and store Your enquiry to allow them to respond to and manage Your enquiry;
  • transferring Your request for a property valuation onto Our Members You have selected so they can provide You with a valuation;
  • sending Your request to book a property viewing to Our Member who is advertising that property and for Us to confirm Your booking by email or text on Our Member’s behalf;
  • sending Your name, address and contact details to Our Member when You request information or a brochure on a property they are advertising, so that they can contact You;
  • where You book an appointment to view a property, We will create a calendar appointment in Our Members own email system (via calendar software) in order to manage Your booking;
  • transferring other relevant information to Our Member so that they can assess whether the property is suitable for You;
  • allowing You to provide Our Member with feedback on the property once You have viewed it;
  • Our Members must form their own legal basis for processing Your enquiry data if they are processing it for purposes other than responding to Your initial enquiry;
  • When enquiring about rental properties, additional information will be requested to enable the agent to better understand Your circumstances and suitability for the property.
  • Where You have consented to a credit check and based on the information You provide, Rightmove Landlord and Tenant Services Limited will provide Us and Our Member with a summary of the credit check result together with an initial indication on Your suitability for the property. It will be up to Our Member to undertake further checks to ascertain Your suitability.
  • When enquiring about properties overseas, We will also share:
    • whether You have agreed to receive advice from Our Currency Exchange Partner, Smart Currency, with Our Member who is advertising the property You are enquiring about for the purpose of assessing Your current situation;
    • A copy of the property enquiry and a link to the property You have enquired about with Our Partner, Smart Currency ,where You have agreed to being contacted by Our Partner for the purposes of being able to respond to Your currency enquiry;
• Where telephone calls are recorded, this is for training, monitoring and quality assurance purposes and for the purpose of fulfilling Our contract with Our Members.; and
• To profile Your activity on Our Platforms, for more information please see the “Profiling” section below.
• To enhance the service You receive from Our Members.

Registered Users

• To provide You with the benefit of Services for registered Users only;
• To provide Property Alerts to You (which You have set up) for properties marketed on Our Platforms that meet Your search criteria;
• To provide Tracked Property Alerts to You (which You have set up) for properties You are tracking and their valuation.
• To provide You access to Our renovation calculator, to help You understand how renovations can impact the value of a property. 
• To provide You with travel times from properties on Our Platforms to places which are of interest to You. 
• To provide You access to Your enquires and bookings of viewings You have sent to Our Members;
• To keep You updated on Your account and Services available to You;
• To provide You customised content on Our Platforms including suggesting properties or Services relevant to You and Your stage in the home-moving process;
• To help Our Members manage their leads by sharing whether You are a Landlord or not when You enquire about a property they are advertising or request a valuation;
• To keep You updated on Your tenancy journey and provide reminders/notifications relevant to Your move such as postal redirects, broadband options etc.; and
• To profile Your activity on Our Platforms, for more information please see the “Profiling” section below.

General Use of the Platforms:

• To provide the Platforms to You and enable You to download the App;
• To enhance the Services that You select on Our Platforms;
• To process any queries that You have about Rightmove or its Members;
• To customise and enrich Your experience on Our Platforms;
• To contact You for Your views on Our Services and to notify You occasionally about important changes to Our Terms of Use, this Policy or developments to Our Platforms or Services;
• To deliver relevant advertising to You whilst You are on the Platforms;
• To deliver targeted advertising to You depending on whether You are a first-time buyer, re-mortgaging or are an investor;
• To provide You customised content on Our Platforms including suggesting properties or Services relevant to You; and
• To profile Your activity on Our Platforms, for more information please see the “Profiling” section below.

Communications:

• To process and resolve any queries that You may have; and
• For training, monitoring and quality assurance purposes and for the purpose of fulfilling our Members contract where calls (which may include video calls) are recorded.

Investor Relations:

• To allow You to subscribe for relevant Rightmove regulatory alerts; and
• To process and respond to any queries that You might have.

Insurance and tenant related services:

• To provide You a quote for insurance or tenant related services;
• To process Your application for insurance or tenants related services;
• To process Your tenancy agreement on behalf of Our Member agent and facilitate payment between You and Our Member;
• To perform a contract;
• Where You have consented, to send You direct marketing regarding insurance and tenant related services via email or SMS;
• Where You have consented, We use the information to perform a Credit Check and/or a reference. Please see Our Tenant and Guarantor Referencing section for more details;
• To profile Your activity on Our Platforms, for more information please see the “Profiling” section below;
• To improve Your experience on Our platforms (for example pre-populating fields and forms, quote requests etc.); and
• To provide You visibility of the insurance and tenant related Services provided to You (whether that be on Your behalf or on Our Members behalf). 

Financial Services:

• To enable You to gather information which provides transparency around the mortgage process;
• To help You to understand what You can afford, using Our mortgage calculator;
• To contact You regarding Your mortgage in principle decision;
• To allow You to receive a digital mortgage in principle decision from a lender or broker;
• To receive assistance from a mortgage broker where You have requested this service;and
• To profile Your activity on Our Platforms, for more information please see the “Profiling” section below.

Human Resources

• To enable You to apply for Our job vacancies at Rightmove.

Journalists:

• To respond to Your requests;
• To add You to Our database of journalists to receive industry and company related press releases; and
• To contact You by phone, email, video call or otherwise regarding stories that We believe may be of interest to You.

• We have a legitimate business interest to process this Personal Information. These legitimate interests are:
  • Enquiries to Our Members: To provide a service to Our Members and/or to provide a service to You;
  • Registered User: To provide You with Our Services;
  • General Use of the Platforms:
    • To enable You to download and use the App;
    • To allow Us to gain information about the use of Our Platforms and any improvements that can be made;
    • To provide advertising space to Our Members and third parties;
    • To provide You with relevant content on Our Platforms;
    • To assist Our Members in prioritising their enquiries; and
    • To provide You the Services. 
  • Communications: To ensure that Your queries are addressed and for training, monitoring and quality assurance purposes where calls (which may include video calls) are recorded;
  • Investor Relations: To allow You to access Rightmove regulatory alerts and to ensure that Your queries are addressed;
  • Insurance and tenant related services:
    • To provide You with a quote and to provide access to insurance and tenant related services that may be relevant to You;
    • To process Your tenancy agreement on behalf of Our Member agent and facilitate payment between You and Our Member;
    • To provide Our Members visibility and to help facilitate progression of Insurance and Tenant related services regarding their clients; and
    • To process a credit check and/or reference. Please see Tenant and Guarantor Referencing section for more details.
  • Financial Services:
    • To contact You regarding Your mortgage in principle decision;
    • To enable You to use Our mortgage calculator and to help You understand what You can afford;
    • For more information please see our “Financial Services” section in this Policy;
  • Human Resources: To process Your job application and consider You for Our vacancies;
  • Journalists: To enable direct communication between Us and relevant journalists;
• We have a contractual reason to process this Personal Information:
  • Communications: For the purpose of fulfilling Our contract with Our Members where calls are recorded.
  • Insurance and tenant related services: To process Your application and provide You and/or Our Members the Services;
  • Financial services: To process Your mortgage in principle and provide You the Services;
• We rely on consent for:
  • Allowing Our Member to run a credit check in respect of a rental property You are enquiring about; and
  • Sharing Your information with Rightmove, Rightmove Landlord and Tenant Services Limited and Equifax to undertake the credit check in respect of a rental property You are enquiring about.
  • Insurance and tenant related services:
    • to send You direct marketing regarding insurance and tenant related services via email or SMS;
    • process Your special category and criminal offence data in order to process Your application; and
    • to perform a credit check and/ or reference in respect of a rental property You are enquiring about. Please see Tenant and Guarantor Referencing section for more details.
  • Financial Services: to process Your special category data in order to process Your application for a mortgage in principle.

We will store the Personal Information summarised above for the following periods:

Enquiries to Our Members:

• Your initial property enquiry will be kept for 2 years from the date of your enquiry. However enquiry data will be kept for two years from the date on which You last used Our Platforms or Our Services. After that it will be erased or anonymised so that the data no longer identifies You;
• Telephone call recordings are stored for a shorter period of time, being three months from the date of the recording, at which point they are deleted; and
• Profiling data will be kept for as long as is required, as described in the “Profiling” section below.

Registered Users:

• Personal Information that You provide to Us when You register as a User will be kept for as long as You have an active account setup on Rightmove. The Personal Information relating to Your account will be deleted when You delete Your account or if Your account has been inactive for 5 years.
• Enquiries You have made to Our Members will be accessible in Your My Rightmove account for up to 12 months.

General Use of the Platforms:

• Personal Information that You provide when downloading the App, registering to use the App or for accessing in-App services will be retained for as long as You have the App installed on Your device;
• Personal Information that You provide when participating in discussion boards, enter into competitions, promotions, surveys and market research studies will be retained for no longer than two years;
• Personal Information that You Provide when identifying places of interest to You and travel times to properties will only be stored for the length of Your session on Our Platforms (unless You are a Registered User, in which case We will keep this for longer, please see Registered Users section above for more information); and 
• Personal Information that is provided when You interact with Us through publicly available social media platforms will only be retained on the social media platforms which You use to publicly interact with Us (We will not copy or store it separately) and this Personal Information will be retained for as long as You keep it on Your social media accounts (for tweets and direct messaging via social media platforms, please see “Communications” heading below).

Communications:

• Personal Information that You provide to Us when We correspond by telephone, e-mail, direct messaging or tweets through social media will be retained on Our systems:
  • For no longer than 25 months on Our ticketing system from the date of communication or until Your query is resolved.
  • For no longer than 24 months for the original e-mail correspondence (exceptions may apply for a limited number of mailboxes and may be shorter or longer depending on requirements);
  • For no longer than 18 months for recorded calls; and
  • For 3 years where any correspondence relates to either Our insurance and tenant related services or financial services.

Investors:

• Personal Information that You provide to Us when browsing Our investor pages will be kept for as long as You maintain an investor User account on Our investor pages. Any Personal Information which We hold in Your investor User account will be deleted when You delete Your investor User account.

Insurance and tenant related services:

• Personal Information You Provide Us will be kept for 3 years or for as long as required to perform a contract;
• Where Our Member agent uses Our Services to create a tenancy agreement for You to sign, We will retain Your Personal Information for the following periods:
  • 6 years after tenancy has ended where the application has been successfully completed; or
  • Up to 12 months where a tenancy application has not been signed/and or finalised.
• Where Our Member uses Our Services to perform a credit check in respect to a rental property You are enquiring about, the credit check will be retained for 3 years. Please see Tenant and Guarantor Referencing section for more details.

Financial Services:

• We will retain Your Personal Information for as long as necessary to fulfil the purposes We collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Information, We consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of Your Personal Information, the purposes for which We process Your Personal Information and whether We can achieve those purposes through other means, and the applicable legal requirements. For more information please see our “Financial Services” section in this Policy.

Human Resources:

• We retain Personal Information for as long as is required to fulfil the purpose (whether that be for the current job application or retaining on file for future job vacancies) or until You notify Us that You wish for Your Personal Information to be deleted.

Journalists:

• We retain Your Personal Information until You notify Us that You wish for Your Personal Information to be deleted or until Our records indicate You no longer undertake journalistic activities that relate to Our products or Services.

• We may receive Personal Information about You if You use any of the other websites We operate or the other Services We provide via the App. In this case We will have informed You, when We collected the Personal Information, that it may be shared internally and combined with other Personal Information collected on Our Platforms.

HomeViews 

• Where You have published a review of a development on the HomeViews Platform, this will be shared with Us and published on Our Platforms for the development they relate to. 

Our Members

• Our Members may provide Us Your Personal Information such as name, email address, testimonials, reviews, property address, notes on the status of Your enquiry, whether You purchased or rented a property, have requested a valuation of Your property or instructed Our Member to sell or rent Your property.
• Our Members may provide to Us property enquiries You have sent to them via other non-Rightmove sources.

Credit Reference Agencies:

• Where You have consented to a credit check being performed in respect to renting a property from one of Our Members, the credit reference agency will share the results of the credit check with Us.

Human Resources:

• When You apply for a job vacancy via a recruitment agency, they will provide Us Personal Information about You; or
• Where Your job application is successful and prior to an offer of employment, We (either directly or via a third party referencing agency), will request a reference from Your referees. They will provide Us Personal Information about You.

Journalists:

• Where You are a Journalist, We may receive Your Personal Information (email address, name, number, company You work for and whether You are a freelancer) from third party press services.

• We will use Your Personal Information:
  • To allow You to participate in the interactive Services available on Our Platforms or to participate in competitions or promotions via Our Platforms;
  • To pass Your searches and messages on to Our Members to help them communicate with You directly and to provide a more personalised service to You. This may include contacting You about other relevant properties, adding You to their enquiry database for future contact and offering You their additional services, or following up on valuations, however they must form their Own lawful basis for doing so;
  • To allow Our Members to publish testimonials on Our Platforms to help showcase their services to Our Users; 
  • To allow Our Members to display development reviews published on the HomeViews Platform on Our Platforms to showcase their development; 
  • To provide Services and information to Our Members which they can use to benchmark their performance;
  • To customise and enrich Your experience on Our Platforms;
  • To contact You for Your views on Our Services and to notify You occasionally about important changes to Our Terms of Use or this Policy or developments to Our Platforms or Services;
  • Credit Reference Agencies: To perform a credit check and share the results with Us and Our Member to allow Our Member to assess Your suitability for renting a property.
  • Human Resources: To process Your job application and consider You for one of Our job vacancies;
  • Journalists: To send You Press releases that may be relevant to You and correspond with You and
  • Our Members: from time to time Our Members may share Your personal data with Us for the purpose of:
    • evaluating their performance and identifying training needs; or
    • providing You supporting evidence for a valuation of Your property where You have invited Our Member to perform a market appraisal;
    • to provide Our Members one central place to manage all their property enquiries and to help them facilitate the credit check and referencing process.

• We have a legitimate interest to process this Personal Information. These legitimate interests are:
  • Enhancing the Service that You and Our Users receive on Our Platforms;
  • Providing a Service to Our Members so they can respond to enquiries or action a call back request;
  • Providing information necessary to enable Us to provide a competitive, cost effective service;
  • Job applicants: Enabling Us to recruit for Our job vacancies in order to provide Our Platforms and Services;
  • Journalists: To respond to Your enquiries and provide timely information and press releases; and
  • Our Members:
    • To provide Our Members insights into the effectiveness of Rightmove, to evaluate Our Members performance and identify any training needs.
    • To help facilitate Our Members share with You supporting evidence for a marketing appraisal.
    • To provide the Services to Our Members. 
    • To help facilitate Our Members manage their property enquiries, credit checks and referencing process.
• We rely on consent to process this Personal Information:
  • Credit Reference Agencies: They will share the results of Your credit check with Us and Our Member in order for Our Member to assess Your suitability for a rental property.
  • Our Members:
    • To notify Our Members when You access their supporting evidence for the valuation You have requested.

• We will store this Personal Information for two years from the date on which You last used Our Platforms or Services at which point it will be erased or anonymised so that the data no longer identifies You;
• Human Resources: We retain Personal Information for as long as is required to fulfil the purpose (whether that be for the current job application or retaining on file for future job vacancies) or until You notify Us that You wish for Your Personal Information to be deleted;
• Journalists: We retain Your Personal Information until You notify Us that You wish for Your Personal Information to be deleted or until Our records indicate You no longer undertake journalistic activities that relate to Our products or Services; and
• HomeViews:  We will only retain Your reviews for as long as necessary to fulfil the purposes We collected it for. Once the purpose has ended, We will anonymise Your Personal Information (so that it can no longer be associated with You) for research or statistical purposes and We may use this information indefinitely without further notice to You. 
• Our Members:
  • We will retain non-Rightmove property enquiries for 2 years from the date Our Member provides them to Us or until Our Member instructs Us to delete them, whichever is sooner.
  • For all other information Our Members provide to Us, We will only retain Your Personal Information for as long as necessary to fulfil the purposes We collected it for. Once the purpose has ended, We will anonymise Your Personal Information (so that it can no longer be associated with You) for research or statistical purposes and We may use this information indefinitely without further notice to You.
• Credit Reference Agencies: We retain the results of a credit check for 3 years.

• This is different to “Personal Information You give to Us” because it relates to technical data that We collect. We may:
  • Collect technical information that has the potential to identify You, including the type of Device You use, a unique identifier (for example, Your Device’s IMEI number), the internet protocol (IP) used to connect Your computer to the internet, the MAC address of the Device’s wireless network interface, or the mobile phone number, Your login by the Device, mobile network information, Your Device operating system, the type of browser You use on Your Device and its time zone setting, the browser plug-in types and versions, operating system and platform; browser type and version and Your login data;
  • Collect Personal Information about Your visit to Our Platforms and/ or Your interactions with Our direct marketing and other communications using tracking pixels to identify device types, open rates and click through information, the full Uniform Resource Locators (URL) clickstream to, through and from Our Platforms (including date and time), products You viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page and how You use Our Platforms, products or Services;
  • Collect details of Your use of Our App or Your visits via the App, the resources that You access and the advertisers and partners that You contact;
  • Use GPS technology on Your Device to determine Your current location. Some of Our location-enabled services require Your Personal Information for the feature to work;
  • Set a unique publisher provided ID to identify unique users;
  • Set a unique application number which is contained within the App. When You install or uninstall the App or when the App searches for automatic updates, that number and information about Your installation (for example, and the type of operating system) may be sent to Us; and
  • Combine technical information with other information that We have about You to help Us with Our processing of Your Personal Information as set out in this Policy.

• We will use the information summarised above:
  • To provide Our Platforms to You;
  • To customise and enrich Your experience on Our Platforms;
  • To provide You with GPS enabled functionality;
  • To deliver relevant content and advertisements to You on Our Platforms and measure or understand the effectiveness of the advertising We serve to You;
  • To use data analytics to improve Our Platforms, Services, marketing, customer relationships and experiences;
  • To conduct reviews that assist Us in the improvement and optimisation of Our Platforms;
  • To identify what versions of the App are being used or when the App is uninstalled from a Device;
  • To ensure that content from Our Platforms is presented in the most effective manner for You and for Your device;
  • As part of Our efforts to keep Our Platforms safe and secure;
  • To administer Our Platforms and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • Where You interact with broadband quotes to enable Us to identify attributed sales.
  • To respond to and deal with Your queries or complaints and to provide or improve Our customer service to You; and
  • For internal training purposes.

• We have a legitimate interest to process this Personal Information. These legitimate interests are:
  • To help ensure the on-going security of the Platforms;
  • To enhance the service that You receive on the Platforms;
  • To provide information necessary to enable Us to provide competitive, cost effective Services;
  • To provide customer support including dealing with Your complaints, enquiries and to improve customer service;
  • To monitor quality and conduct staff training;
  • To study how Our Platforms are used, including how customers use Our Services, to develop them, to develop and grow Our business, to inform Our marketing strategy, to define types of customers for Our Services and to keep Our Platforms updated and relevant, to attribute any sales made for broadband; and
  • To operate Our business and Platforms (troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, provision of administration and IT services, network security and to prevent fraud);
• If You wish to use a location data service which engages Your Device’s GPS tracker, You will be asked to consent to Your Personal Information being used for this purpose upon registering to use the App. You can withdraw Your consent at any time by turning off the location services settings for the App on Your Device.

• We will store web server logs which contain Personal Information about Your activity on Our Platforms for 14 days.
• Information We receive regarding direct marketing and other communications will be retained for no longer than 2 years.
• We will store all other Personal Information for two years in order to allow Us to review and monitor normal traffic patterns and trends on Our Platforms at which point it will be erased or anonymised so that the data no longer identifies You. We will store the unique application number for as long as the App is installed.

Tenant and Guarantor:

• In the course of providing Our Services We may collect Personal Information about You (either as a tenant or where You are acting as a guarantor):
  • When a landlord or Our Member requests that a tenant reference is conducted in respect of You, they will provide Us with Your name, phone number and email address;
  • When You provide to Us in Your application, or as part of correspondence with You by email or phone regarding Your application or tenant reference, or where You request a call back from Us:
    • Contact and identity data: Including name, date of birth, national insurance number, address including previous addresses, email address, phone number and gender;
    • Employment data: Including salary, job title, contract type, place of work and length of employment;
    • Education data: Including student number and university;
    • Financial data: Including bank account details, transactional data from open banking, tax codes, benefits and pension details, credit accounts held, credit score, repayment performance and any adverse credit history such as County Court Judgments, Individual Voluntary Arrangements, debt relief orders and bankruptcy, or other adverse credit or tenancy history. We may receive Personal Information about others, such as the names of Children if You provide information about any benefits You receive. To verify Your income, We may collect documents such as benefit award letters, bank statements, P60s, pay slips, scholarship letters and employment contracts;
    • Property data: Including address, rent and moving in date as well as details about property You have previously owned or rented;
    • Lifestyle data: We may also collect data about Your compliance with previous tenancy agreements including paying the rent on time, the condition of Your last property when You moved out, Your honesty/trustworthiness, Your smoking status and whether You have any Children and/or pets;
    • Next of kin details; full name, postal address, telephone number and postcode;
    • The above Personal Information and any related or similar Personal Information You give Us is known as “Referencing Data”;
  • We may collect any of the above contact, property or identity Personal Information directly from a landlord or Our Member when they request an instant credit history is conducted on You;
  • We may collect some of the above Personal Information about You as part of the tenant referencing process from publicly available sources such as Companies House and the Electoral Register and from third parties such as credit reference agencies (Equifax) and Your referees (employers, pension providers, accountant, managing agent and landlords);
  • For rent guarantee insurance:
    • If We did not conduct the tenant reference check, We may receive the Referencing Data from the tenant referencing agent who conducted the tenant reference check about You;
    • In the event of a claim, We may also obtain Personal Information from third parties including the other party to the claim, witnesses, experts, solicitors and claim handlers; and
  • If You use Our call back feature, We also collect best time to contact You.
  • We may collect data on vulnerabilities if You disclose this to Us and We will share this with Our insurance providers where an insurance sale is made.
  • Where You visit Our insurance page, We will collect data on whether You started a quote, completed quote or visited the page.

Landlord:

• In the course of providing Our Services We may collect Personal Information:
  • When Our Member requests that a tenant reference is conducted they will provide Us with Your name, phone number and email address;
  • If You request a quote or apply for an insurance product, We will collect the following additional Personal Information: title, date of birth, address of property to be insured, monthly rent of property, correspondence address, occupation, industry, number of properties You own, whether the insurance is for a new mortgage application, criminal offence data (unspent convictions or pending prosecutions other than motoring convictions);
  • We will collect the following Personal Information if You pay for the insurance product by payment card (PAN number, expiry date and CVV) or direct debit (bank account number and sort code); and
  • In the event of a claim for one of the insurance products You have purchased through Us, We may also obtain Personal Information from third parties including the other party to the claim, witnesses, experts, solicitors and claim handlers.
  • We may collect data on vulnerabilities if You disclose this to Us and We will share this with Our insurance providers where an insurance sale is made.

Referees:

• In the course of providing Our Services We may collect Personal Information:
  • When Our Member requests that a tenant reference is conducted, they or the tenant will provide Us with Your name, phone number and email address so that We can contact You to provide a reference for the tenant or guarantor (via telephone, email or SMS);
  • When You provide Us a reference for a tenant, You may provide Us with additional Personal Information as part of that reference. The reference You provide will be shared with Our Member and may be shared with the landlord of the property to provide supporting evidence on a tenant’s suitability to rent a property, or shared with the tenant or guarantor where We are legally required to do so;
    • Landlord: name, email address, phone number, confirmation of your rental property address that the tenant rented from You;
    • Accountant: accountancy firm, accountancy contact name, accountancy postal address, telephone, email, fax and how long the applicant has been a client of Yours; and
    • Employer or other type of referee: referee name, referee position, telephone email, fax.

General:

• From time to time, We may contact You by email or telephone to collect Your opinions and feedback on Our Services.

Tenant and Guarantor:

• We use Your Personal Information to conduct a reference check;
• We will use this to send You a SMS and/or email asking You to complete an application form, which We require in order to conduct a tenant reference check for You. We may also call You on Your mobile number if We do not hear from You;
• To contact You regarding Your application and respond to any queries You may have;
• To obtain a tenant reference. This includes conducting (Ourselves or via a third party, as explained in this Policy) credit checks, affordability checks, verifying the Personal Information that has been provided to Us, fraud/ money laundering checks, ID checks and confirming Your right to rent in the UK;
• We will share Your Personal Information with third parties for the purposes of conducting a tenant reference. This may include with employers, accountants, pension providers, credit reference agencies and landlords. These third parties will then be asked to provide a reference in respect of You to Us. Once We have completed the tenant referencing process, We will provide Your landlord or managing agent with the Referencing Data and results of the tenant reference;
• We will process Your Personal Information to provide an instant credit history for the landlord/managing agent. This will involve sharing Personal Information with Equifax for the purpose of a soft credit check which will be used by Us in providing an instant credit history. Once We have completed the instant credit history process, We will provide Your landlord or managing agent with the results;
• We will provide You the option to share Your transactional history through Open Banking to support Your tenant reference;
• If the tenant reference is positive, We may contact You (as a tenant) about contents and/or liability insurance, utilities and broadband products that may be of interest to You via text, email and/or telephone. We will not contact guarantors for marketing purposes.
• If You decide to take out insurance products with Us, We will need to use this Personal Information to process Your application and, if successful, put the insurance in place. This may involve Us sharing Your Personal Information with applicable underwriters and insurance providers to put the insurance in place;
• If You take out insurance with Us, to notify You of changes to the insurance product and/or terms;
• To manage Our relationship with You where You take out insurance products:
  • To manage payments, fees and charges;
  • To manage Your insurance policy;
  • To collect and recover monies owed;
  • To assist with any claims including payment of any insurance claims;
  • To contact You regarding renewal of Your policy;
• If You fail to pay Your rent or comply with the tenancy agreement whether or not We provide insurance services to Our Members or landlords (such as rent protection), We may need to process the Referencing Data. We will process this Personal Information to:
  • Take steps to enforce the tenancy agreement against You;
  • Collect payment due by You (including instructing debt collection agencies or bailiffs);
  • Obtain Your whereabouts (including instructing tracing agencies);
  • Pursue a claim against You;
• Provide Our Members the property address of their rental properties where a Rent Guarantee policy has been purchased from Us;
• When You choose to run a quote for additional Services We offer such as utilities, insurance etc., We will share Your Personal Information with Rightmove Group Limited in order to pre-populate Your quote and personalise Your experience;
• Where You choose to use Our Platforms to generate a quote or purchase an insurance policy or utility, We will pass Your details to the Member in order they can process Your application/ quote;
• We may need to share Your Referencing Data with the managing agents, insurance providers, underwriters, legal advisors, bailiffs, debt collection agencies and other third parties in furtherance of collecting payments by You, enforcing the tenancy agreement or pursuing any claim against You. This may also include sharing Your Referencing Data with the other party to the claim, witnesses, experts, solicitors and claim handlers;
• To understand where You are in Your journey so We can provide assistance with Your application; and
• We will share Your Personal Information (name of tenants, rental property address, email address, telephone number, tenancy start date and length of tenancy) with One Utility Bill Limited where Our Member has instructed Us to do so. This will be for the purpose of administering utilities and council tax billing at the rental property for Your tenancy.
• Where You enquire about insurance or purchase insurance, We collect data on vulnerabilities in order to support You and improve Our Services to You.
• In order to provide a follow up reminder email regarding Your insurance quote or partial completion of the quote form.

Landlord:

Where a tenant reference is being conducted on a tenant that is looking to rent Your property, We may use Your Personal Information to:

• Send You an email with a summary of the referencing results for You to approve (where Our Member has this functionality switched on);
• Contact You via telephone regarding insurance products that may be relevant to You; and
• Where We have obtained consent, contact You via email or SMS to provide quotes for insurance products that may be relevant to You.

Where You choose to purchase an insurance policy, We may pass Your details to Our Member who manages Your rental property so they can maintain records of who has a policy in place.

Where You enquire about insurance or purchase insurance, We collect data on vulnerabilities in order to support You and improve Our Services to You.

In order to provide a follow up reminder email regarding Your insurance quote or partial completion of the quote form.

Referees:

• We will use Your Personal Information to contact You to request a reference on behalf of a tenant (the reference You provide will be used to support their Tenant Reference check);
• The reference You provide:
  • Will be shared with Our Member and may be shared with the landlord of the property to provide supporting evidence on a tenant’s suitability to rent a property and for the purpose of performing their own reference checks on the prospective tenant and verifying the reference.  Please note Our Member (who is also a Data Controller of this information) may share this information with other parties (e.g. the tenant or guarantor), however they must form their own valid lawful basis for doing do and in compliance with their obligations under the Data Protection Act; and
  • Will only be shared by Us with the tenant where We are legally required to do so.

General

• To contact You by email or telephone for market research purposes and to obtain feedback on Our Services in order to help Us improve our Services, processes and offerings.

Tenant and Guarantor:

• We have a legitimate interest to process this Personal Information. These legitimate interests are:
  • To carry out tenant referencing services and perform Services for Our Members;
  • To provide an instant credit history / service to managing agents or landlords;
  • To recover payments due or to make payments;
  • To provide customer support including dealing with Your complaints, enquiries and to improve customer service, monitor quality and conduct training;
  • To protect managing agents / landlords by enforcing tenancy agreements and collecting debts and part of the insurance process;
  • To provide You access to insurance and tenant related services which may be relevant to You. Contact may be via email, text, telephone or otherwise;
  • To assist You with generating a quote for insurance, utilities and tenant related services;
  • To assist with administering utilities and council tax billing at the rental property for Your tenancy;
  • To provide a follow up reminder email regarding Your insurance quote or partial completion of the quote form.
• In some instances We may rely on Consent to process Your Personal Information:
  • If the tenant reference is positive, We may send You direct marketing about insurance products that may be of interest to You via SMS or email;
  • To process transactional data from open banking to support Your tenant reference;
  • If You decide to take out insurance products with Us, We will need to use this Personal Information to process Your application and, if successful, put the insurance in place. This may involve Us sharing Your Personal Information with applicable underwriters and insurance providers to put the insurance in place;
  • To process special category (such as benefits received which may reveal sensitive data) and criminal offence data as part of Your application;
  • To record vulnerabilities You disclose to Us when enquiring or purchasing insurance and to share those with the insurer where a sale is made.
• Where necessary to comply with a legal obligation:
  • When We are performing fraud/money laundering checks;
  • Notifying You of changes to the insurance products or terms; and
• Performance of a contract with You or Our Members.

Landlord:

• We have a legitimate interest to process this Personal Information. These legitimate interests are:
  • To provide You with a summary of the referencing results for You to approve (where Our Member has this functionality switched on);
  • To carry out tenant referencing services and perform services for Our Members;
  • To provide You access to insurance and tenant related services which may be relevant to You. Contact may be via email, text, telephone or otherwise;
  • To provide You access to insurance products which may be relevant to You (contact may be via text, telephone or otherwise);
  • To assist You with generating a quote for insurance where requested by You;
• In some instances We may rely on Consent to process Your Personal Information:
  • If You decide to take out insurance products with Us, We will need to use this Personal Information to process Your application and, if successful, put the insurance in place (which may involve Us sharing Your Personal Information with applicable underwriters and insurance providers); and
  • To process special category and criminal offence data as part of Your application.
  • To record vulnerabilities You disclose to Us when enquiring or purchasing insurance and to share those with the insurer where a sale is made.

Referees:

• We have a legitimate interest to process this Personal Information. These legitimate interests are:
  • To carry out a tenant reference and provide Services for Our Members; and
  • To contact You to request a reference on a tenant which provides supporting evidence on a tenant’s suitability to rent a property.
  • To allow Our Members to perform their own reference checks on the prospective tenant and verify the reference.

General:

• We have a legitimate interest to process Your Personal Information in order to help improve Our Services, processes and offerings.

Tenants, Guarantors, Landlords and Referees:

• We will only retain Your Personal Information for as long as necessary to fulfil the purposes We collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Information, We consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of Your Personal Information, the purposes for which We process Your Personal Information and whether We can achieve those purposes through other means, and the applicable legal requirements;
• We have to keep basic Personal Information about You (including Your contact, identity, financial and transactional data) for 3 years after You cease being a customer or after completion of the tenant reference check, whichever occurs last, for tax purposes;
• All Personal Information will be destroyed after 3 years to ensure compliance with any regulatory authority; and
• In some circumstances We may anonymise Your Personal Information (so that it can no longer be associated with You) for research or statistical purposes in which case We may use this information indefinitely without further notice to You.

In the course of providing Our Services We collect Personal Information when You apply for a mortgage in principle via Our Platforms. When You start Your application, You provide Us the following Information about Yourself and other applicants (who are party to the mortgage in principle and have agreed to You submitting their Personal Information to Us):

• Contact and identity data: Full names (including any previous known names), date of birth, gender, country of birth and nationality;
• Applicant data: Number of people applying;
• Employment data: Employment status, job title, job role, industry, contract type, length of employment, self employed details where relevant (sole trader, freelancer, partner director with 20% share or less, director with more than 20% share, length of self-employment, if a subcontractor whether Your contract is likely to be renewed and remaining length on Your contract) , whether You are an employee for tax purposes, whether You are permanent employee, temporary or are a fixed term contractor, annual income and additional earnings (includes commission, overtime and bonuses), second job information, planned retirement age and years ;
• Financial data: Mortgages held, how You will be financing Your property purchase, property price/value, deposit details (amount and source of money), mortgage term, state benefits You receive, credit cards and store cards, loans (buy now pay later, personal loans, finance such as hire purchase and personal contract payment), whether You have been declared bankrupt or entered into a voluntary agreement in the last 6 years, retirement income, income from other sources (maintenance, pension, investments, rent) regular outgoings, whether Your income is likely to drop in the next 2 years and by how much and whether your regular outgoings are likely to increase in the next 2 years and by how much);
• Property data: Property ownership, secondary or primary residence, ownership status of Your current address, property addresses from last 3 years and whether You have an armed forces postal address, type of property being purchased;
• Lifestyle data: Whether You have any dependants, age of dependants and Your personal spending;
• Your consent to share special category data with Our Member lender or broker; and
• What stage of the home-moving process You are and whether You are a first time buyer, re-mortgaging, investing, selling etc.;
• Our Member lender will provide Us their decision on Your mortgage in principle (including any reason for decline) and a unique reference number;
• Our Member mortgage broker will provide Us a status update on Your contact with them (e.g. whether they contacted You, whether a mortgage in principle was completed, any offers received, whether any mortgage protection quotes or policies were taken, etc).
• We also collect data as detailed above in the “Personal Information We collect about You“
• Where either You identify Yourself (or We identify You) as vulnerable in the course of corresponding with Us, We will record the category of vulnerability in Our ticketing system in order to meet Our legal obligations.

• We will use the information summarised above:
  • To process Your application for a mortgage in principle;
  • To send You an email with Your mortgage in principle status;
  • To notify You by email when Your mortgage in principle decision is about to expire;
  • To contact You about Your mortgage in principle decision and next steps:
  • To customise Your experience on Our Platforms (please see Our “Profiling” section below for more information);
  • We will share Your Personal Information with Our Partner mortgage lender to conduct a mortgage in principle (please see Nationwide Privacy Policy for more information on how they handle and process Your Personal Information which includes automated decision making);
  • Where You have requested, We will provide Our Member mortgage brokers with Your information (via Our third party integration partner), including reason for a mortgage in principle decline from Our Partner mortgage lender (where applicable), in order they can contact You to respond to your enquiry, provide assistance on next steps and explore options with other lenders.
  • For our internal analysis and to help improve our commercial proposition.
  • We will process Your Personal Information to provide You a mortgage in principle decision. Our Partner mortgage lender will share Your Personal Information with third parties (such as credit reference agencies) to run a soft credit check to help assess and determine whether to offer You a mortgage in principle (please see Nationwide Privacy Policy for more information on how they handle and process Your Personal Information);
  • Our Partner mortgage lender uses automated decision making to assess whether they can offer You a mortgage in principle. This is based on the Personal Information You have provided together with information obtained from third parties as detailed above (please see Nationwide Privacy Policy for more information); and
  • To comply with impacting regulation and fulfil any legal obligations.

• We have a legitimate interest to process this Personal Information to:
  • Provide You with a mortgage in principle decision in order to help simplify the home moving process;
  • Keep You updated on the status of Your mortgage in principle decision;
  • Provide assistance on next steps;
• We rely on Consent to process Your Personal Information which is special category data;
• We rely on consent to share Your personal information (including reason for a mortgage in principle decline from Our Partner mortgage lender) with Our Member mortgage broker.
• Performance of a contract with Our Partner mortgage lender and Member mortgage broker; and
• We have a legal obligation to process Your Personal information to achieve compliance.

• We will retain Your Personal Information for as long as necessary to fulfil the purposes We collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Information, We consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of Your Personal Information, the purposes for which We process Your Personal Information and whether We can achieve those purposes through other means, and the applicable legal requirements;
• We will retain email address, full name, loan size, property value, mortgage in principle end reference number and the result of the mortgage in principle decision (including reason for any declined application) for up to 6 years, after which it will be deleted or anonymised;
• Where You have used Our Member mortgage broker, We will also retain Personal Information (such as loan size, term, property value, purchase stage, borrower type and status of the enquiry You sent) for 6 years.
• Where We provide You the option to save Your application, We will retain Your application data for up to 90 days from the date You last changed Your application, after which it will be deleted. If You do not save Your application, We retain the following Personal Information for no longer than Your session on Our Platforms (i.e. the period of time You are active on Our Platforms) unless We anonymise it, have specified otherwise or there has been no activity during Your session for 35 minutes, in which case We will delete the following data:
  • Special category data collected for the purpose of providing a mortgage in principle decision;
  • any Personal Information We collect which is purely for the purpose of the mortgage in principle; and
• Where We anonymise Your Personal Information (so that it can no longer be associated with You) for the purposes of regulatory reporting, monitoring key performance indicators, gaining market insights or for research or statistical purposes then We may use this information indefinitely without further notice to You.