Ensure your online experience stays a happy one
How Rightmove helps you find your next home
Rightmove is the UK’s number one property platform, advertising over one million properties for sale and to rent on behalf of our customers, who are estate and letting agents, new homes developers, commercial property agents, and overseas agents and overseas property owners, who pay to advertise their properties across our website and apps.
We want to help you find your next home and we want to make sure you can do so safely and securely. This is why we carry out checks on all of our customers before we allow them to advertise on Rightmove.
Additionally, all agents who advertise on Rightmove need to be registered with a redress scheme that has been approved by the government. A redress scheme is an independent organisation that works to resolve disputes between estate agents and consumers. The two schemes are The Property Ombudsman and the Property Redress Scheme; you can check this by searching for their members on the redress scheme website.
TIP: You can search for all agents and property professionals that advertise their properties for sale or rent on Rightmove here.
Rightmove is not an estate agent
Rightmove is not an estate agent, but instead the place where tens of thousands of property professionals choose to market their properties.
If you ever come across a property advert on another website, or platform, that says it is being marketed by a company using the ‘Rightmove‘ name (for example, Rightmove Estate Agents), then it will not be genuine or from us. Please always be careful when looking for properties on other parts of the internet and follow the advice below.
How to stay safe online:
Though the vast majority of people want to help you find your next home, despite our best efforts there will always be a small number of fraudsters out there who want to try and trick you into giving up some of your personal details or parting with money.
TIP: Rightmove will never ask you to confirm your password for MyRightmove.
Here are our top tips for staying safe, and avoiding fraud, when looking for property online:
For more advice on how to stay secure online, the National Cyber Security Centre provides practical steps you can take to improve the security of your online accounts. You can also use their free cyber security self-assessment tool to get a personalised list of actions to help you or your family boost your cyber security. Follow this link to learn more and receive your personalised list of actions.
What Rightmove will never ask you for
Please be wary if anyone ever contacts you by email, call, social media message or SMS saying that they work for Rightmove, and asking you for:
Personal details
Rightmove will never contact you asking for password details for your MyRightmove account. If you are asked for personal information, such as your passport details or any passwords, do not give them out.
If you are approached by someone saying they work for Rightmove and you don’t believe they are genuine, or you are asked to pay money to Rightmove, please let us know straight away by emailing fraud@rightmove.co.uk.
Common scams we’ve heard about
Though the vast majority of people want to help you find your next home, despite our best efforts there will always be a small number of fraudsters out there who want to try and trick you into giving up some of your personal details or parting with money.
Here are some of the most common ways that fraudsters may try and trick you.
How to spot a fake advert, email or text message
We recommend that you familiarise yourself with the key ways you can spot fake or rogue adverts, emails or text messages:
Other types of fraud
Fraudsters may use other communication methods such as fake text messages or phones calls and in some cases you could be at risk of malware or other viruses, especially if they ask you to click on attachments. You can find out more about the latest fraud methods by visiting Action Fraud.
Getting in touch
If you think you may have been a victim of a scam or you’re unsure and want some help, you can email us at fraud@rightmove.co.uk or call us on 01908 712300.