User Guide

Title

About Arden

  • paragraph

    Arden Estates was formed in 2010, with the aim of setting new standards in all areas of the way an Estate Agent operates.

    We are proud to be leading the way in each town in which we operate. We believe that by focusing on what our customers actually want, and what is right for them, we can build a loyal and committed relationship.

    By investing and embracing all that has changed in our world in recent times, we never stop trying and testing new marketing methods.

    Our in-house marketing team are constantly researching new methods and ways to further promote your property in this technically driven new age.

    If something new will increase our service level to you by just 1%, then we will incorporate it, as customer satisfaction is crucial to our success.

    It's these critical 1%s that make the difference. These days, people seem to reduce the price of a house as if it isn't real money. However, we believe that the extra services and the multimedia advertising we buy for you is the reason we achieve such a high percentage of your asking prices.

    We won't just advertise your property on the internet and wait for the phone to ring, we provide a comprehensive service with an experienced team of friendly people working for you constantly and proactively to achieve your goal.

    You want your property to stand out from the crowd to give people a reason to view it.

    We don't make false claims or pretend to be something that we're not; if you want confirmation about how good we are, what we're all about and why we are different, then ask one of our clients or call us for an informal chat ...we'd love to hear from you.

  • paragraph

    Our Mission Statement

    Our mission is...to sell your property as quickly and efficiently as possible whilst making sure that we achieve the highest possible sale price. We aim to set new standards in customer service and the marketing of property. While your property is being sold you will not have to worry about a thing.

    You can expect in all our dealings with you that we will:

    - Treat you as we ourselves would expect to be treated
    - Never take advantage of you
    - Be open, honest and transparent
    - Quickly put right any issues that may occur during the process

  • paragraph

    Our Service Promise

    Regular Updates
    We will call you on a regular basis to keep you up to date on how things are going, so you are always in the loop.

    Email/SMS Confirmations & Alerts
    We confirm all viewings via email or text message so you've got a record of who has viewed your property and at what time and date.

    Accompanied Viewings
    We will carry out all viewings on your behalf meaning less work and stress for you.

    Viewing Feedback Within 24 Hours
    We aim to get your feedback to you, from interested buyers who have viewed your property, within 24 hours so we don't miss out on a sale opportunity.

    Fresh Marketing Ideas
    We will often change your advert to make sure it stays fresh and doesn't go stale, giving your property the edge over the competition, keeping it up to date and relevant.

    Internet Statistics
    We will send you regular statistics showing your property performance.

  • paragraph

    "We guarantee to offer a 5 star service"
Contact us

Features

Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

View properties
User Guide

Title

Information for sellers

  • paragraph

    At Arden we understand that putting your property on the market is a huge step. The good news is that we are always here to make sure your moving experience is a good one. After all, it's an exciting time and we want you to enjoy it.

    Once you've made the decision to sell your house the next big decision you have is finding the estate agent that you feel is right to sell your home. We've invested heavily in technology, marketing and people to provide you with what we hope is an unrivalled service. When you're comparing agents we recommend that you ask them whether they can help you as much as we can:

  • paragraph

    Professional Photography
    We understand how important it is that your property is presented to the highest possible standard, after all this is what gets people through the door. For that reason we have a professional photographer using the best possible equipment to produce the highest quality, wide angle & aerial pictures of your home.

  • paragraph

    Honest and Transparent Pricing
    No hidden charges or surprises.

  • paragraph

    No Long Term Contracts
    We won't tie you into Long Term Contracts like other agents.

  • paragraph

    No Sale No Fee
    There will never be a Fee if your house doesn't sell.

  • paragraph

    Helpful and Fully Trained Staff
    All of our staff are fully trained and have extensive local knowledge and experience.

  • paragraph

    Unrivalled Website Marketing
    We currently reach over 60 Million online customers every month through all the major property portals so we reach more buyers, these include: ardenestates.co.uk, rightmove.co.uk, findaproperty.com, primelocation.com, zoopla.co.uk and many more.

  • paragraph

    Floor Plans
    Floor Plans create interest and show people how your property fits together. They are so important that we include 2D & 3D versions as standard with every property we market.

  • paragraph

    Distinctive For Sale Boards
    Your home will never go un-noticed with our highly visible green coloured boards instantly attracting buyers to an agent they can trust .

  • paragraph

    Full Colour Particulars
    We provide you with beautifully presented full colour particulars so that your property is shown off to its full potential.

  • paragraph

    Accompanied Viewings
    We take care of the viewings for you and endeavour to provide you with feedback within 24 hours.

  • paragraph

    Sales Progression Team
    Once we've sold your house, the case is handed to a specialist in-house sales progressor who will look after your sale all the way through to completion. You will be contacted and updated at least once a week. This ensures a much quicker and smoother journey through the sales process.

  • paragraph

    Help With Your Onward Purchase
    We do more than just sell your home. If you need any help or advice with your move we are always just a phone call away.

  • paragraph

    Members of the Property Ombudsman Scheme
    Being members of the Property Ombudsman Scheme, provides peace of mind that you are dealing with professionals that have your best interests at heart at every stage of the process.

  • paragraph

    Conveyancing

    The successful sale of your property can be dependent on the instruction of an efficient and experienced solicitor. So, it can really pay off to do some research and make a decision before you put your property on the market, as this may help to avoid delays.

    We have relationships with some of the best Solicitors around, and can offer recommendations and advice if required.

Contact us

Features

Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

View properties
User Guide

Title

Information for potential buyers

  • paragraph

    Getting Started...
    Whether you're a first time buyer, a home mover or a landlord you'll need to know what your budget is and how much money you can borrow. We can help you with this by setting up a consultation with one of our fully qualified independent Mortgage Advisors, where you'll soon know how much you can afford and what the monthly payments will be. Our advisors will also provide you with what's called an 'Agreement in Principle' certificate. You'll need this as proof that you can obtain a mortgage to show other estate agents before they will accept an offer from you.

  • paragraph

    Viewings
    Now that you know how much you can borrow and you've got your proof of mortgage, you can start viewing properties. You need to know which areas you want to live in, how many bedrooms you need, your maximum budget and which type of property you want. We will enter this into our system and you'll be kept constantly updated with our latest properties via text, email and phone.

  • paragraph

    Make an Offer
    Once you've found your dream property, you'll need to make an official offer through our sales negotiators.

  • paragraph

    Choose a Solicitor
    You will need to instruct a solicitor to carry out conveyancing. We can arrange for our recommended solicitors to take care of the sales progression. We only work with like-minded, forward thinking solicitors, so you can feel rest assured that you'll be in safe hands with a competitively priced and efficient service.

  • paragraph

    Apply For Your Mortgage

    Now that you've got an offer accepted on the property you wish to purchase, it is imperative that we apply for your mortgage as soon as possible to avoid unnecessary delays. It can all be done within an hour and generally you'll need the following proofs:

    -Photographic ID & Proof of Address
    -3 Months Pay Slips or 2 Year Accounts
    -Proof of Deposit

  • paragraph

    Sales Progression
    Y our file will be assigned to one of our sales progression team who will endeavour to look after your every need through the buying process. They will advise you and negotiate on your behalf throughout this process, keeping you informed every step of the way.

  • paragraph

    Valuation or Survey
    When the mortgage company has approved the initial mortgage application, they will instruct a survey for Mortgage purposes, to ascertain the condition and value of the property. Your chosen lender will contact us to arrange the inspection, and if everything is satisfactory, you can expect your mortgage offer to follow shortly after.

  • paragraph

    Mortgage Offer
    Following the successful completion of the survey, your offer will be produced and sent out to you and your solicitor.

  • paragraph

    Signing of Contracts
    Once the solicitors have received all the information requested, prior to exchange of contracts, both sellers and purchasers will be sent the contract to be signed in readiness for the exchange.

  • paragraph

    Exchange of Contracts
    Once everybody in the chain has signed the contracts and solicitors have received everything needed, they will then instruct a formal exchange of contracts. All parties need to agree on a completion date and then the solicitors can exchange on the property, which means everything is legally binding.

  • paragraph

    Completion
    This is the big day when all parties in the chain move. The keys will only be released once the transferred funds have reached the sellers solicitors (usually around midday). As estate agents, we often hold keys to the property prior to completion and we can only release these once we have had confirmation from the solicitors that the chain has completed.
Contact us

Features

Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

View properties
User Guide

Title

Meet the Lydney Team

  • Team Member

    image cannot be displayed
    Email
    Sharon Whitehead ANAEA, Director

    I have lived in Gloucestershire all of my life, and have a very extensive knowledge of Gloucestershire, and in particular The Forest of Dean and its surrounding areas.

    From when I left college in 1982, I have always been involved in sales and specialised in customer care and attention to detail. I have always known that one day I would be involved in the Estate Agency world.

    Within Arden Estates I am a Director and Branch Manager of the Lydney Branch, working with my husband Chris, who is also a Director and his field is Mortgages, Equity Release, Protection, etc.

    In my spare time, I enjoy spending time with my family & friends, cooking, gardening & exercising.

    sharon@ardenestates.co.uk

  • Team Member

    image cannot be displayed
    Email
    Chris Whitehead, Director

    I lived in Worcestershire most of my life and moved to Lydney in 2001. For a number of years, I worked in the printing industry where I was involved in running a multi-million-pound turnover plc.

    In 2005, I decided to do something totally different and studied to become a Financial Adviser where I specialise in Equity Release and Mortgages.

    I am married to Sharon (also in the Lydney Office) and between us, we have four great kids. In my spare time, I like to spend time with family & friends, walk my dog Ellie, I also like to read and cook.

    chris@ardenestates.co.uk

  • Team Member

    image cannot be displayed
    Email
    Lucy Cullinane MNAEA, Office Supervisor
    My career started with Arden Estate Agents in 2013 and it has been an absolute joy to be the first employee of the Lydney branch as I have helped and watched the company flourish into the reputable business it is today. Having come from an administrative background, I started learning the ropes in Property Sales with the help of Sharon & Chris. Once fully underway, I became involved with starting up Arden Lettings (Lydney) and as the lettings portfolio grew, I transitioned into Lydney's Lettings Manager in 2015. 

    As our team has grown, my role is now the Officer Supervisor, where I oversee all aspects of the office from Property Marketing for Sales & Lettings, Sales Progression, Lettings Management as well as overseeing the Lettings Financial Accounts. 

     Away from my desk, I like to spend time with my Husband; Tom, my Stepson; Harry, our cat; Mr Bigglesworth and our Pug; Roger. I tend to spend my weekends on the side of a football pitch, cheering on Tom & Harry who play for Lydney Football Club. When I do manage to break away from the football, I enjoy coffee with the girls, going for a swim at our local leisure centre and planning our next family adventure. 

    lucy@ardenestates.co.uk

  • Team Member

    Email
    Debra Roddick, Sales Co-Ordinator
    debra@ardenestates.co.uk 

  • Team Member

    Email
    Maddie Welch, Lettings Negotiator
Contact us
    User Guide

    Title

    Client testimonials

    • Introduction

      It is our aim to set the standards that all other estate agents and letting agents aspire to. A genuine commitment to transparency is a real part of this for us, and so we are happy to link you to Trust Pilot, where you can read what others have thought of our services.

      If you have recently used our services then please visit Trust Pilot and do add a review of your own.

    Testimonials from Sellers

    • Seller Testimonial

      No hesitation in recommending Arden

      Professional transaction

       "I am sitting in our new home and reflecting over the previous few months. We would like to express our sincere thanks for the professional service you and your team exhibited in selling our house. It was "hassle free" and as you vetted the prospective buyers, we were not inundated with viewers that were not in a position to complete. Once again our heartfelt thanks and we have no hesitation in recommending Arden Estate Agents for buying and selling services." - Richard & Mary Marle (February 2017)

    • Seller Testimonial

      Thoroughly professional service

      Excellent

       "Arden Estates were excellent and kept us very well informed at every stage of our house sale. Potential purchasers were diligently followed up by the Lydney office and every member of the team provided us with a friendly, but at the same time, thoroughly professional service. Completion was treated in the same way which made that sometimes difficult time flow smoothly. Many thanks to everyone and we have no hesitation in recommending Arden's Estates." - Martin & Frances Fitzgibbon (March 2017)

    • Seller Testimonial

      The team went above and beyond

      Absolutely excellent from start to finish

       "I cannot recommend Arden enough. From first point of contact to arrange a valuation to the day of completion, we received excellent and consistent service. I truly believe Sharon, Lucinda and Lucy went out of their way to provide the most exceptional and easy sale of our house. The team went above and beyond to make our sale as painless as possible, providing full updates and reports before we'd even thought to request any. Their communication, friendliness, professionalism and knowledge never waivered. I would have absolutely no hesitation in insisting that friends and family used Arden as their estate agent and in fact we received their details on recommendation from a friend who had used them. Estate agents do I believe have a rather bad reputation, but Arden expelled all of these fears. It has been a pleasure to deal with Arden from start to finish and we are most grateful for their expertise in selling our house super-speedily." - Richard Baker & Amanda Price (May 2017)

    • Seller Testimonial

      faultless service
      The team at Ardens in Lydney have provided a faultless service to us, both in our property sale and purchase. They are a very experienced and knowledgable team, and consistently maintained their friendly, helpful and professional standards. Everyone in the office was kept abreast of the situation, so we could speak to anyone for an update at any time. Nothing was ever too much trouble, even after contracts had been exchanged and the deal was all but done. We have felt totally supported throughout the process. If we ever move in the future, we would not think twice about using Ardens again, and recommend them unconditionally. - Jamie & Louise Isaac-Holland (June 2018)

    • Seller Testimonial

      We had no problems at all
      What lovely people to deal with at what is quite a stressful time. We had no problems at all & if we did have a query it was sorted straight away. Would recommend Arden to anyone. Thank you very much. Mr & Mrs Clements (June 2018)

    • Seller Testimonial

      Professional, efficient, friendy
      Professional, efficient, friendy, easy to deal with, all promises kept, in fact everything anyone would require when embarking on what for most people is one of the most important transactions they will undertake in their lifetime. - Mr Hewitt (May 2018)

    • Seller Testimonial

      highly recommend them for selling a house
      I recently sold my house through Arden in Lydney. I was moving in with my daughter, therefore it was sale only (no purchase involved). Sharon came out valued the property and was very efficient with whole process. The photos that they took were very good and represented the property very well. I then dealt with Lucy Powell and it went live quickly, with a very good response. Both Lucy and Sharon kept me fully updated with the proceedings and worked excellently on my behalf. I would highly recommend them for selling a house and not talking through experience, but I am sure, buying through them would also be a smooth well informed experience. Excellent service, thank you very much. - Mr Stephen Brown (April 2018)

    • Seller Testimonial

      offer everything you require from start to finish
      i recently sold my house through them and what helpful professional people that offer everything you require from start to finish. i can also recommend their letting service as they looked after my house while renting before selling.5 star - Shaun Lee (April 2018)

    • Seller Testimonial

      bowled over with the service provided by Arden
      I highly recommend Arden Estate Agents without reservation. I've moved home three times in the last six years (this is the first time using Arden) and am bowled over with the service provided by Arden, top class professionals, excellent communication, regular updates and advice, and to top it all a bunch of the nicest people you could wish to meet. I bought and sold through them and was supported 100% throughout, if only all estate agents were as good! - Michael Hatton (April 2018)

    Testimonials from Buyers

    • Buyer Testimonial

      Friendly, approachable and efficient

      Excellent Estate Agents

      "We recently purchased a property through Arden Estate Agents and were very impressed with their professionalism and friendliness throughout the process. Whilst you make a purchase based on the property itself and not the Estate Agent, we were so pleased to have been dealing with Arden. The team, namely Sharon & Lucinda were friendly, approachable and efficient with all our requests and made the move to a new area & new house really exciting for us. We're staying put for a while, but when we do come to sell we will not look to go with anyone else." - Daniel Fowler & Sophia Tranter (May 2017)

    • Buyer Testimonial

      Quick in communicating

      Helpful and Quick

      "We found Sharon of Arden Estates very helpful and knowledgeable on the region we were looking for a new house in, and were delighted when she offered us a property that seemed to tick many of our requirements demonstrating that the agency had really paid attention to what we were looking for. Dealing with Arden Estates was an easy experience and we found them to be quick in communicating, always keeping us updated of how things were progressing and making sure we had all the information we needed." - James & Victoria Erskine (February 2017)

    • Buyer Testimonial

      We realised we couldn't have done better

      A harrowing experience made bearable by true professionals....

      "Trying to find a Bungalow was never going to be easy, and finding one which would accommodate many years of accumulating, plus taking the place of a 3 bed detached house made the task much more demanding. Arden Estates Lydney were recommended to us, and from the first contact we realised we couldn't have done better. Thanks to Sharon and team efficiency was obvious at the outset, and when you add in professionalism and the ability to deal with people who are going through the worst experience of their lives, that takes a skill and understanding not always available. We'd rather not move again, but if it did happen again we would not hesitate to contact Sharon, Lucinda or Lucy, and we will be very happy to recommend Arden to anyone who needs to move house." - Brian and Maureen Howard (April 2017)

    • Buyer Testimonial

      Fantastic service
      Fantastic service would highly recommend them for buying, selling and renting - Chris Ellis (May 2017)

    • Buyer Testimonial

      Excellent service!
      Very helpful at all stages of our transactions. Proactive, progress chasing excellent. Good communications at all times. Arden definitely work for their customers. - Andy Simmons (May 2017)

    • Buyer Testimonial

      Excellent service from all of the team
      Excellent service from all of the team at Arden Estate Agents.Whilst the sale was short and quick, there were issues throughout that both Lucy and Debs kept on top of, chased and ultimately solved.It is clear they love what they do, and they are amazingly good at it.Highly recommended, first class local estate agents. - Susan Spencer (November 2017)

    • Buyer Testimonial

      excellent communication, regular updates/advice
      I highly recommend Arden Estate Agents without reservation. I've moved home three times in the last six years (this is the first time using Arden) and am bowled over with the service provided by Arden, top class professionals, excellent communication, regular updates and advice, and to top it all a bunch of the nicest people you could wish to meet. I bought and sold through them and was supported 100% throughout, if only all estate agents were as good! 
    Contact us

    Disclaimer

    The content on this Microsite has been uploaded by Arden Estates, Lydney. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Arden Estates, Lydney. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Arden Estates, Lydney. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Arden Estates, Lydney on 01594 368202.