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"Customer Service is at the heart of Bassets"
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    Bassets is an independent, award-winning and family-run lettings agent covering Salisbury, Amesbury, Andover, Fordingbridge and the surrounding areas.

    The team boast a wealth of experience and knowledge from the Directors and owners Stuart and Maryam Calvert through to Head of Lettings Quentin Thatcher who has run and managed the business since 2013.

    Customer Service has always been at the heart of everything we do - an ethos that has helped Bassets quickly grow to be the #1 Lettings Specialist in the Area. We pride ourselves on our reputation of being fair, honest and completely transparent in everything we do. Our customers (landlords, tenants and contractors in particular) seem to appreciate this difference - helping us to grow through recommendation and repeat business. This strong foundation continues to allow the company to go from strength to strength.

    Quentin has a vast amount of knowledge and possesses a wealth of experience having spent the past 31 years in the property industry. His ethos and belief in providing excellent customer service and transparency are key to our continued success and why we are entrusted to manage over 425 properties locally whilst finding tenants for a further 250 properties.

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    Bassets is committed to providing customers with expert knowledge and professionalism at all times, whilst delivering the highest standard of customer service. They work proactively to market your property through the use of traditional and modern marketing techniques to ensure the best possible tenant is secured. Bassets provide clients with peace of mind and aim to take as much of the stress away as possible and pride themselves on their reputation of being fair, honest and completely transparent in everything they do.

    Bassets Lettings - #DifferentInSoManyWays #AllInclusive #CheckYourStatement"

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    Bassets Community & Charity Work
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    As an independent and family run business, we take our social responsibilities very seriously; we always look to give back as much as possible to the communities in which we work.

    We are well known for our commitment to the community and we have been recognised both locally and nationally for the charitable and other work we do.

    Currently we are trying to raise money for the Dogs Trust as our Charity of the Year. With, two of our team taking part in the Royal Parks Half Marathon in April 2021. If you would like to donate Please follow this link: 

    https://www.justgiving.com/team/BassetsLettings

    If you are involved in a local charity or community project and would like our support, please contact us.

    To keep up to date with our community work, follow us on Facebook and Twitter

Contact us

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Letting Your Property with Bassets 
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    At Bassets, our key objectives are to let your property quickly, at the best possible rent and to the best possible Tenants. 

    The letting process starts with a valuation appointment. Then it's time to get your home ready to put on the market. Next is the marketing, viewing and referencing processes so that we end up with the most suitable tenants. We will ensure that you comply with current legislation when the tenancy starts and, if we are managing the property for you, we will ensure that you continue to comply during the tenancy, protecting your asset along the way.

    Our knowledge of the local area and the property itself, along with the key skills we possess, underpin the whole letting process.

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    Fully Managed & Fully Managed Plus

    Our Fully Managed services are designed to take as much stress out of the lettings process as possible and provide you with peace of mind throughout. Our fees are transparent and "ALL-INCLUSIVE" meaning you know exactly how much you will be paying for the service throughout the process.

    Our standard Fully Managed service covers all aspects of the lettings process including ensuring you comply with all legislation, finding and referencing suitable tenants, monitoring the tenancy and your property, dealing with any maintenance and rental payments and also managing the 'move out' process and negotiating the return of the Deposit. 

    Our Fully Managed Plus service offers everything that is included in the standard Fully Managed package in addition to enhanced , a full rental warranty, legal expenses insurance covering the the eviction process (if required).

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    Tenant Find & Tenant Find plus

    The Tenant Find Only package offers all the benefits of the pre and post tenancy phases of the Fully Managed service but allows you, as a landlord, to manage the property yourself throughout the course of the tenancy. This means that you are responsible for all rent collection, inspections and maintenance. Our Tenant Find Plus service however includes enhanced tenant referencing and a rent collection/arrears chasing service.

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    Protecting your Money (CMP)
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    As part of our professional association with ARLA Propertymark, Bassets Lettings hold your money in a separate client account which is independently inspected annually. This is then backed by a Client Money Protection scheme which means your money is safe if the worst were to happen. This is not the case with all letting agents.

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    The Award Winning Agent
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    Our awards 

    Excellence in Customer Service - Finalist 2017South Wilts Business of the Year Awards
    Best Letting Agent 2017 - Guild of Property Professionals Awards.

    Best Letting Agent 2016 - Guild of Property Professionals Awards.

    Best Small Letting Agent 2016 -Letting Agent of the Year Awards.

    Digital Marketing Award 2016 - South Wilts Business of the Year Awards

    Fundraising Champion 2016 - Agents Giving Awards

    Marketing Excellence Award 2015 -South Wilts Business of the Year Awards.

    David Clayton Lifetime Achievement Award 2015 - South Wilts Business of the Year Awards.

    The South's Best Estate Agent 2014 - ESTA Awards
    The South's Best Letting Agent 2014 - Silver ESTA Awards

    Corporate Social Responsibility Award 2013 National Estate Agency of the Year Awards.

    The South Best Lettings Agent 2013 - BRONZE ESTA AWARDS
     
    BEST SMALL CHAIN  2012 - SILVER ESTA AWARDS  

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    Call us today for a FREE Valuation and find out about our fantastic award winning service and unique "All Inclusive Fees"


    01722 820580
Contact us

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Bassets Tenant Fee Information
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    Tenant Protection

    Bassets is a member of ARLA Propertymark CMP Scheme, a client money protection scheme, and a member of The Property Ombudsman (TPO), which is a redress scheme. You can find out more details on the agent's website or by contacting the agent directly.

    Pre Tenancy Tenant Costs (All fees include VAT):

    Holding Deposit (If successful, this will be used towards the rent and deposit unless already returned): Equivalent to 1 week's rent.
    Administration Referencing Fee (Company Let): £300 per Let.
    Pet Surcharge - Dog/Cat: 3% of the monthly rent.
    Pet Surcharge - Multiple or Other: By agreement in relation to the potential of additional wear & tear.

    Damage Bond:

    Assured Shorthold Tenancy Let: Equivalent to 5 week's rent.
    Company Let: Equivalent to 6 week's rent.
    Room/Garage/Bedsit: 1 month's rent plus £250.

    T enancy Tenant Default & Permitted Charges:

    Early Termination Fee (Default Fee): An appropriate fee taking into account length of original fixed Tenancy and extra cost incurred re-letting the property early.
    Replacement Key or Security Device (Default Fee): Cost of the replacement Key or Device.
    Late Rent payment (Default Fee): Interest charged at Bank of England rate plus 3%.
    Any Change in Tenancy or to the Tenancy Agreement (Permitted Charge): £60 including VAT.
    Missed Appointments (Permitted Charge) e.g. where access has been agreed via the Tenant for a contractor: Amount of any loss suffered by the Landlord.

    Other Tenant Charges:

    Out of Hours/Emergency Call Out - e.g. requiring a spare key from the Agent as they are locked out of their property: A charge of £30p/h will be levied (based on time and a half) plus mileage.
    Arranging Post Tenancy Work - e.g. To cover the costs of arranging post Tenancy works that the Tenant is responsible for i.e. carpet clean, general cleaning etc.: Relevant compensation to the Landlord or Bassets for arranging work.

    Wanted to view or take a property

    Please note Bassets don't offer a first-come, first-served viewing and application process. We will endeavour to allow the appropriate time frames for both viewings and any applications to be received. This allows all interested parties the same chance of having their offer and application considered by the landlord.

    When arranging viewings, we will endeavour to deal with enquiries in chronological order, paired with suitability for the property. An initial grouping of approximately 10 viewings will be arranged and re-assessed after this point depending on interest and if any applications have been received.

    This does not mean that all viewings that have been pre-booked will take place (see below) as a landlord can choose to accept an application and offer at any stage. Landlords are always informed when receiving an application/offer if there are other viewings booked to take place.

    Our aim during this process is to find our clients the most suitable tenant for them and the property.

    Application/Offers & Holding Deposit

    A Holding Deposit of one week's rent will only be paid, once the Landlord agrees to proceed after you have registered your firm interest in renting the property. This deposit is paid once the Landlord has formally accepted your application and offer, following the completion of your 'Offer & Application Form' and is subject to referencing and contract. The completed application form constitutes your offer to rent the property. At this point, a Deadline for the Agreement Date is set by which time both the Tenant and the Landlord are required to have entered into a Tenancy.

    Once the holding deposit is paid the property will be removed from the market unless we state otherwise. At this point, we will cancel all other viewings and inform all other parties their application has been unsuccessful.

    References

    Before being accepted as a Tenant, you will be asked to complete an Offer & Application form that constitutes your formal offer. The landlords have then forwarded all offers and applications with the final decision to accept or reject an offer totally down to the landlord.

    Once an offer is accepted we'll process a full reference using an independent referencing company. This will include:

    • Full credit score
    • employer reference / Accountants letter (if self-employed).
    • A previous Landlord reference (as appropriate).

    If you think there may be any problems with your reference (poor credit, still working in a probation period or missed rental payments or arrears) you must advise us before referencing commences and there are provisions within the offer & application & form to make this clear.

    As part of this process, we are required to check that Tenants comply with the Government's "Right to Rent" guidelines. Accordingly, you will be asked to provide proof of your right to rent. In most cases, a UK passport will suffice, however, if you're a non UK National you may need to provide further details to confirm your right to reside in the UK. Please contact us for further information.

    Return of Holding Deposit

    If the Landlord rejects your application, any Holding Deposit paid will be refunded to you. However, the following situations are likely to lead to the Holding Deposit being retained in full:

    • Any Tenant fails a Right to Rent check;
    • Any Tenant provides false or misleading information which would reasonably and adversely impact on the Landlord's decision as to the Tenant's suitability to rent the property;
    • Any Tenant changes their mind prior to the Deadline for Agreement and decides not to rent the property;
    • Any Tenant fails to take all reasonable steps to enter into a tenancy agreement.

    Damage Deposit

    Once your reference has been approved and you are ready to move in, you will be required to pay the first month's rent 10 days in advance plus the Damage Deposit. Should the Landlord accept a pet at the property, there is likely to be a Pet Surcharge added to the monthly rent. The Damage Deposit is set to five weeks' rent.

    The Damage Deposit is registered by Bassets with an approved deposit scheme and may be used if you fail to meet your legal obligations set out in the Tenancy Agreement and subject to your agreement and in accordance with the deposit scheme guidelines.

    Day of Move-In

    On the proposed day of move-in, you will be invited into the office after 1:30 pm to collect keys and sign the paperwork, you should then allow around 30 minutes for this process to take place. Please do not arrange any for of removals or transport until this date has been confirmed.

    Note: When a date has been arranged to come in, you must make sure you have allowed enough time prior, for rent & deposit to have been paid and be IN CLEARED FUNDS IDEALLY 10 DAYS PRIOR TO MOVE-IN.

    Deposit Registration

    The existence of the Damage Deposit is registered with an approved Deposit Scheme and a certificate is sent to you confirming this.

    Protecting your Money (CMP)

    Please follow this link to our Client Money Protect Page

    Payment of Rent

    After the first months rent and deposit is paid, all future rent must be paid promptly in advance by standing order. This will normally be due on the same day your tenancy started (unless agreed otherwise). This will prevent any late payment of rent and the associated issues which may arise from this.



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Introducing our Multi Award Winning Team
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    Salisbury & Amesbury leading letting agent
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    Having been open since 20002 and establishing ourselves as Salisbury and Amesbury leading Letting Agents, we have an unrivalled reputation, with a real focus and commitment to act in the best interest of our landlords and find the BEST POSSIBLE TENANTS!

    We have a fantastic team who all beleive in our focus on customer service and ensuring be can boast why we are #DifferentInSoManyWays 


                                      #AllInclusive                                                         #CheckYourStatement"

  • Team Member

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    Quentin Thatcher, MARLA, MNAEA - Head of Lettings
    Bassets are committed to providing customers with expert knowledge and professionalism at all times, whilst delivering the highest standard of customer service. They work proactively to market your property through the use of traditional and modern marketing techniques to ensure the best possible tenant is secured. Bassets provide clients with peace of mind and aim to take as much of the stress away as possible and pride themselves on their reputation of being fair, honest and completely transparent in everything they do. Having worked in the property since 1989 and boast an abundance of knowledge and experience in residential sales, lettings and new homes. Quentin started his early career in Kingston-upon-Thames working predominantly in the London and Surrey markets until 2005 when he then moved to Hampshire. He joined Bassets in October 2013 believing his own ethos and passion blends well with the core values at Bassets; to provide outstanding customer service and to offer open, honest and professional advice. 

     How can I help? : Quentin oversees the running of the whole of the lettings office, carrying out the majority of valuations and general lettings advice, notices, rent reviews, legal advice, complying with legislation & buy-to-let advice.
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    Luke Russell - Assistant Manager 
    Luke joined the team in November 2017 as a Letting/Marketing Administrator. Luke had previously worked in the retail industry for 5 years, but with an interest in property and enjoying working in a small personable team, a change of career was afoot. Now he has been in the industry for 3 years, he is looking to progress with Bassets and take his ARLA Qualifications.

    How can I help? : Luke splits his time between conducting viewings and dealing with the companies social media. Luke also deals with processing applications, interacting with Landlords, general marketing and aiding in admin duties within the office.
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    Jamie Yeats - Lettings Negotiator
    Jamie joined Bassets in February 2018 as an Apprentice Maintenance Administrator. Since leaving school, Jamie has always had a passion for working in the business industry and loves the idea of working in a small, friendly environment. In the time that he has been working in an office environment. This has led to two promotions with the latest to Lettings Negotiator.

    How can I help? : Within his role, Jamie will support Luke and Siobhan with dealing with enquiries, arranging viewings, liaising with Landlords on a day to day basis and dealing with the new tenancy and move in process.
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    Valentina Milos - Part Time Office Administrator
    Born and raised in Romania, Valentina has travelled the world and lived in four different countries in the last 10 years. For the past 12 years she has worked in different sectors of customer service, which she enjoys very much. 

    How can I help? : Valentina deals with accounts and the arranging of plus arranging and booking safety certificates such as Gas Safeties and EICR.
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    Sarah Mallalieu  Maintenance / Property Manager
    Sarah has recently joined the team after moving back to the area. Sarah had run her own business for several years and before this spent many years in property. In both sales and lettings and has a passion for all things property. Sarah was born and brought up in Salisbury and has extensive knowledge of the local area. 

    How can I help? : In Sarah's role, she carries out regular property inspections and produces feedback to landlords in regards to inspections of their properties.
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    Charlotte Naylor  Maintenance / Property Manager
    Charlotte has joined the team having worked in the property industry for approximately 3 and half years and has a real focus on customer service and will be a great asset in our Property Management, Maintenance & Post Tenancy Team.

    Charlotte is keen on music and in particular festivals, travelling and in her spare time going to the gym and keeping fit.

    How can I help?: Charlotte will deal with maintenance issues, liaising with Contractors with all aspects of property management and the end of tenancy process, from instructing and carrying out End of tenancy inspections and dealing with deductions and deposit returns.
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    Mark has worked for the company since 2018 and brings a wealth of experience managing maintenance.
    Mark is a dedicated family man, a Dad and a proud Grandfather. He also enjoys Football.

    How can I help?: Mark's focus is to look after all aspects of property maintenance processing requests from tenants, arranging quotes and works and ensuring both the tenant and landlord are updated at all stages.
Contact us

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    Our clients say it best..........................
    • Introduction

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      All our testimonials and reviews are received from either our comprehensive service questionnaires, Online reviews sites such as Google or taken from the many Thank you cards.

      If you are considering Letting then we encourage you to see what current clients say about us.

      BELOW ARE A SELECTION OF THESE REVIEWS. More can be found on our website.



    Testimonials from Landlords

    • Landlord Testimonial

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      A really professional service
      A really professional service - once again thank you for all of your work in finding new tenants for our flat.

      Landlord (Re-letting) - November 2021 
    • Landlord Testimonial

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      I couldn't recommend them more highly. 
      We have used Bassets for 6 years while we have been away travelling. Every aspect of their service has been thoroughly professional and I couldn't recommend them more highly. Well done Bassets!

      Previous landlord - November 2021
    • Landlord Testimonial

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      THANKS Bassets!
      We have let and managed our properties ourselves over the last 5 years, but after hearing hugely positive opinions about the Bassets Team, we decided to give them a try. We have been very, very impressed. They have taken time to explain options and landlord obligations and have found solid tenants within 9 days of getting the keys. Quentin, Luke, Jamie and Fiona have been extremely professional and helpful. Based on this initial experience, we highly recommend them. Quentin has personally taken time out of his busy day to advise us on future buy-to-let prospects and right now it looks very likely that we will do more and more business with them. THANKS Bassets!

      New Landlord - July 2021
    • Landlord Testimonial

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      All communication has been timely and informative.
      I am so pleased that I have rented my property through Bassets. All communication has been timely and informative without being overwhelming or causing me any stress or worry. I know that I am being represented by a team who really know the business and I have a high degree of confidence that any issues will be dealt with in the most efficient manner.

      Landlord - December 2020
    • Landlord Testimonial

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      We would have no hesitation in recommending them
      Throughout our time with Bassets Lettings as out Lettings Agent we have received a comprehensive, professional and expert service. We would have no hesitation in recommending them to any prospective landlord/property owner.

      Landlord - December 2020
    • Landlord Testimonial

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      Very impressed by the speed and professionalism
      So far, so good. We elected to use the Bassets Fully Managed letting service and have so far been very impressed by the speed and professionalism of the company. Bassets were proactive in finding a tenant which they did in good time, offering sound advice and recommendations based on experience and vetted applications. The agreement is maturing and we are looking forward to a long and mutually happy tenancy with all involved.

      New Landlord - November 2020

    Testimonials from Tenants

    • Tenant Testimonial

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      impressed with the level of service
      Siobhan supported my partner and I in organising a viewing, and guiding us through the application process for a stunning rental property. I am very impressed with the level of service from Siobhan, as well as the other staff in the office who were very communicative.
    • Tenant Testimonial

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       It has been a wonderful experience."
      "I would like to pass on my sincere thanks to all in the Amesbury and Salisbury branch, I would also like to specifically single out Quentin who has been extremely helpful in guiding me through a difficult process. I highly recommend Bassets as an estate agency and your awards are well deserved. My association with you has been outstanding. It has been a wonderful experience."
    • Tenant Testimonial

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      excellent service that you have all provided
      "The service that Quentin has provided has been outstanding. As I do not live locally and visit infrequently, he offered valuable advice based on his excellent knowledge and ensured that works were completed in the most cost effective manner. I am delighted with the result.The fact that your team let the property less than a week after it was marketed, for a higher rent than I was expecting, pays testament to the excellent service that you have all provided.Thank You"
    • Tenant Testimonial

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      Always willing to assist and give guidance.
      Professional and friendly staff. Always willing to assist and give guidance. If you are looking for a bespoke tailored service for either buying or letting a property I highly recommend you use Bassets Property Services
    • Tenant Testimonial

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      Excellent service and Valentina was very helpful
      Excellent service and Valentina was very helpful and she walked us through everything in a way we could easily understand! Thank you very much and Merry Christmas
    • Tenant Testimonial

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      The whole team were fantastic
      The whole team were fantastic. Helped me move into a home within such short notice and space of time
    Contact us

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