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User Guide

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    Lettings and Property Management 

    Our expert lettings team offers trusted, hands-on advice across the South Hams rental market. Whether you're a first-time landlord or managing a growing portfolio, we're here to make the process straightforward and stress-free. We focus on achieving the best possible rent, securing quality tenants, and delivering a truly personal service every step of the way.

    As licensed members of ARLA Propertymark and Training for Professionals, and with all deposits protected under the Tenancy Deposit Scheme, we offer complete peace of mind for both landlords and tenants. We also keep our landlords up to date with the latest legislative changes, ensuring ongoing compliance and confidence in an ever-evolving market.

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    Marketing Your Property

    We have a strong social media presence and advertise your property through a variety of channels to ensure maximum exposure:
    • Listings on leading property portal Rightmove, as well as across our active social media platforms.
    • Promotion on our own website.
    • Eye-catching displays in our prominent lettings window.

    This multi-channel approach ensures your property reaches the widest possible audience. 

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User Guide

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    What our lettings service includes. 
    • An extensive marketing package to find the ideal tenant, including print advertising, online marketing, and in our Kingsbridge Office.
    • Thorough coverage of the legalities of letting your property. Governed by the standards set by the National Association of Estate Agents, our professional team ensures your letting arrangements meet relevant current regulations.
    • A property management service which can cover everything from rent payment collection to making property inspections and arranging estimates for repairs and maintenance. View our full lettings service description.
    • Honest, open advice and guidance on all aspects of being a successful landlord, from preparing your property for letting to helping you vet potential tenants.

    The lettings team at Charles Head have also won the British Property Award for Kingsbridge two years in a row.
    The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service provided against other agents. This award has been given to us for our outstanding levels of customer service and for going that extra mile throughout an extensive judging period. This really highlights the fantastic level of service you can expect from us.


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    Landlord's Scale of Charge

    1) Tenant Find Service Equal to the first month's rent (inclusive of VAT) payable for each letting where the tenant is introduced through the Agent
    *If the monthly rental is £500.00 you will pay a fee of £500.00 inclusive of VAT

    2) Letting and Rent Collection Service 12% (inclusive of VAT) of the rent received, deducted by the Agent
    *If the monthly rental is £500.00 you will pay a fee of £60.00 inclusive of VAT

    3) Full Management Service 18% (inclusive of VAT) of the rent received, deducted by the Agent
    *If the monthly rental is £500.00 you will pay a fee of £90.00 inclusive of VAT

    The fees under the above services are payable when any individual or organisation enters into an agreement to rent the Property as a result of our promotion, introduction, or viewing by the Agent.
    * Only required where the fee is to be a percentage of the rent

    Tenant referencing £175.00 for the first applicant and £75.00 for additional applicants (inclusive of VAT)
    Guarantor referencing £75.00 (inclusive of VAT)
    Tenancy agreement Fee £100.00 (inclusive of VAT) N/A Fully managed service
    Inventory service £100.00 unfurnished and £150.00 furnished (inclusive of VAT) N/A Fully managed service
    Professional hourly rate £60.00 Charged by the Agent when required to carry out any additional services (inclusive of VAT) eg: Resolving a dispute with the TDS or attending court on behalf of the landlord.
    Void property inspections £60.00(inclusive of VAT) (per visit within a 10 mile radius, £90.00(inclusive of VAT) outside a 10 mile radius)
    Tenancy renewal fee £120.00(inclusive of VAT) N/A Fully managed service
    * Only required where the fee is to be a percentage of the rent

    Minimum Fee
    Where the Landlord cancels the Agent's instruction to provide a management service, the Agent will charge, and the Landlord will pay, a fee based upon 18% (inclusive of VAT) of the agreed rent for the period, not exceeding six months from the commencement date of the tenancy.
    VAT is payable at the prevailing rate on all our fees. In accordance with consumer legislation it is quoted as included in the prices stated above.

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    Tenants Next Step & Monies Due

    Permitted Payments
    Under the Tenants Fees Act 2019, for properties in England, in addition to rent, lettings agents can only charge tenants the following permitted payments:

    Rent Payment of rent subject to successful referencing.

    Holding Deposit Amount to be agreed for each property, but will not exceed one week's rent.

    Tenant Deposit Five week's rent for annual rent (The Deposit will be held in accordance with the Tenancy Deposit Protection Scheme)

    Variation of Contract at Tenant's Request Should you wish to make any alterations to the terms and conditions already agreed, including changing the tenancy commencement date which will mean amending documentation to be provided, an administration charge of £50 including VAT will apply per variation, or the amount for our reasonable costs if they are higher, will be applied varying on the request.

    Reasonable Costs e.g for replacement of lost keys or other security devices.

    Early Termination If a tenant requests to leave before the end of their tenancy, a early termination fee will be charged. This will cover the rent that would have been received before the tenancy reaches it end.

    Council Tax, Utility and Communications Services Tenants are still responsible for paying bills in accordance with the tenancy
    agreement.

    Any other permitted payments under the Tenant Fees Act 2019.

    Charles Head Estate Agents are a member of The Property Redress Scheme, Propertymark Client Money Protection Scheme and The Property Ombudsman.

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Our Lettings Team

  • Team Member

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    Jo Smith - Lettings Manager
    Jo Smith is an accomplished and highly respected lettings professional, currently serving as a top-performing and manager at Charles Head Estate Agents in Kingsbridge. With years of experience and an unwavering commitment to excellence, Jo has established herself as one of the best in the industry
    E:Jo.smith@charleshead.co.uk

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    Sally Boon- Property Management&Administrator
    With extensive experience in the funeral services sector, Sally has developed strong skills in managing sensitive client relationships with care, discretion, and professionalism. While new to the estate agency industry, her expertise in delivering personalised, high-quality service will be invaluable to our team, ensuring that clients receive exceptional support throughout their property transactions. 
     E: lettings@charleshead.co.uk

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    Nicola Widger - Property Management&Accounts
    Nicola Widger is a highly skilled and experienced professional who has made a name for herself in lettings. She currently works at Charles Head, where she has built a reputation for her exceptional ability to multitask, work at a rapid pace, and deliver outstanding results. E:Nicola.widger@charleshead.co.uk

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    Mia Povey-Viewings Co-ordinator&Marketing
    Mia has been a valued member of the team for over four years, bringing dedication and a strong work ethic to everything she does. She has recently transitioned into our lettings department, where she will be assisting with viewings and supporting the marketing of our rental properties.
    E:Mia.povey@charleshead.co.uk
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    User Guide

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    Testimonials from Landlords

    • Landlord Testimonial

      Mr Watson-May 2025
      Thoroughly efficient, proactive and well organised team. Deliver on all promises made, with minimum of fuss.

    • Landlord Testimonial

      Mr Turner- February 2025
      Charles Head have managed a property that I have let, on and off, for variable amounts of time over the past 3 years. Jo Smith and her team, have provided a first rate, friendly and effective service throughout that time. They are always available to answer questions and they have always come up with creative solutions. In doing so, they have gone above a beyond in order to deal with even the most difficult of situations. This response is far greater than I have received from other agents I have used in the past. One member of the team, Sally, has been particularly helpful in dealing with any issues that there may have been and is very good at securing the services of various trades/services to deal with problems that may arise.. Indeed, the whole of the lettings team have been very approachable, courteous and professional and, therefore, I recommend them highly to anyone seeking their services either as a prospective landlord or tenant. Thank you Charles Head.

    • Landlord Testimonial

      Mr Goodall- February 2025
      We dealt with Jo who was a very efficient & pleasant lady. She let our house within three days of going on their books and talked us through every process for a landlord and supported us with anything we weren't sure of. We have recommended them to our friends as we have used other agents in the past and found the service at Charles Head to be exemplary and friendly. Phillip and Jan Goodall

    • Landlord Testimonial

      Mr Rogers- January 2025
      We've used Charles Head to to market 2 properties for long term let this year and have found them to be excellent. We're mainly been dealing with Jo, who has been superb throughout. Very good communication, which is so important. Thank you all very much for your efforts.

    Testimonials from Tenants

    • Tenant Testimonial

      Mr McNamara-May 2025
      Always very efficient and prompt to respond to any queries, different from any other agents we used before. Both Jo and Sally always went the extra mile and we would highly recommend Charles Head to friends and family

    • Tenant Testimonial

      Mr Duerden- May 2025
      Amazing and super friendly service!!! They helped me through the whole process with very little worry. They even left a welcome hamper for me when I arrived in my new house.Jo went above and beyond to make it such a pleasure to work with.Would highly recommend!!!!

    • Tenant Testimonial

      Ms White- December 2024
      Lovely, friendly service from Mia and all the team at Charles Head. Thank you for helping us make our dream of moving to the South West a reality. Definitely recommend.

    • Tenant Testimonial

      Mr Woods- November 2024
      Jo, Sally and the team at Charles Head have been fantastic throughout our move. They have been great in communication and have made sure that all documents have been received in a timely manner. Everyone has been very friendly and they have made sure that the interests of the tenants and the landlord have been met.
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    Disclaimer

    The content on this Microsite has been uploaded by Charles Head, Kingsbridge. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Charles Head, Kingsbridge. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Charles Head, Kingsbridge. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Charles Head, Kingsbridge on +441548852352.


    User Guide

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      Charles Head is proud to have been selling property and land in the area for over a century which means we draw on a myriad of local connections and a wealth of understanding. With an outstanding reputation built on our knowledge of the geographical area, local insight and integrity, there's no-one better to meet your property needs in the South Hams. By choosing us you will benefit from this insight and unrivalled knowledge.

      Our sales negotiators work hard to carry out valuations and viewings, and to negotiate offers to ensure we achieve the highest price for your property. Once an offer has been accepted our dedicated sales progression team liaise with solicitors, agents, vendors and purchasers to make sure the sale progresses as fast as possible and all parties are regularly updated.

      We ultimately offer a friendly and professional service that you can trust. Add to this the power of a local and national marketing network created via carefully chosen property portals, targeted publications and social media which should assure you that you are in safe hands. Choosing Charles Head will result in the best possible outcome for your asset.

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    Sell Your Property 

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      Achieving the best price for your property 
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      The broad mix of property types the South Hams boasts demands a high degree of local insight from an agent. At Charles Head, we provide exactly that - an independent firm with well-established roots in the communities of Salcombe, Kingsbridge, Thurlestone, Hope Cove and the neighbouring villages. Our lengthy experience and unparalleled knowledge of the region make us perfectly placed to understand your property's value, advise on the best method of sale and to find the ideal buyer and secure the sale.


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      How we can help you attract the right buyer
      • A high street presence: Based on Fore Street, Kingsbridge, our shop frontage ensures our properties are seen by high volumes of local buyers, visiting holiday makers and potential second home owners.
      • Proactive digital presence: As most property searches start online we ensure maximum exposure on all major portals (Rightmove and On The Market) together with our website and social media platforms to ensure each property is promoted in the best way possible with maximum exposure.
      • Comprehensive newspaper advertising: In order to ensure your property is seen by all the right people, we continue to advertise extensively in local, regional and national publications including the Kingsbridge & Salcombe Gazette, Daily Telegraph, Sunday Times and specific publications including Devon Life.
      • An eye for detail: We are aware that each property requires a bespoke approach which we work conscientiously from the outset to achieve with inspirational content, thoughtful narratives and creative photography.
      • Personable Approach: As local agents who enjoy genuine engagement with the local community our personal communication is an invaluable resource allowing us to match properties to their ideal buyers.

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      Selling with Charles Head 

      Our sales team are here to guide you through every step of the sales process from extensive marketing to conducting viewings, negotiating the price to maximise the property's value and reaching a successful completion.

      When considering selling your property it is important to consider all available options to make sure the method of sale is most appropriate. Our team are able to provide experienced and unbiased advice on the best method of sale which is right for both you as seller and your property.

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    • service

      Lettings and Property Management 
      Our dedicated lettings team are best placed to provide experienced and unrivalled advice on rental properties within the region. We take a personal interest in delivering the highest level of service and achieving the best possible rent and tenant. Charles Head let and manage properties for both first time landlords as well as investors with a portfolio of Buy to Let properties. 

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      Commercial Property 
      At Charles Head, commercial agency is more than selling and letting commercial property. We offer professional advice and a thorough understanding of the challenges which may arise during the sales or lettings process and work with you to maximize the value of your asset. 

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      Land

      Every site is unique and it is imperative to consider all options so as not to miss any opportunities. Knowing the area and demand as we do, with detailed knowledge of the planning system and through our close connections with architects, planners and structural engineers, we are able to advise on how best to maximise the site's potential through lotting larger sites, scheme design and layout.

      Residential and commercial development land can be sold with either hope value or with planning permission. Hope value infers that the land is likely to achieve planning permission in the future and therefore an uplift in value is added to reflect this whereas selling with planning permission (outline or full) provides the certainty that development will be permitted.

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      Bespoke Property Searches

      Conscious that looking for a new property can be an emotive experience, often very time consuming and littered with technical hurdles we provide a property find service which seeks to work on your behalf (rather than that of the vendor) to find you your dream home.

      Whether you're moving area, downsizing or looking to take the next step on the property ladder, looking to buy a rental property or investment, looking for a property to retire to in the South Hams, we are here to help.

      At the outset, we take a detailed brief of your requirements and preferences then set about to work proactively to find suitable properties from both those that are being openly marketed as well as those being discretely marketed with other agents which aren't visible to the general public. After initial research and screening out properties which are unsuitable, so that your own time isn't wasted by reviewing or viewing properties which would not work for you, we present you with the best suited properties. We are happy to accompany you, or carry our initial viewings on your behalf, to the most suitable properties advising on each property from an unbiased independent viewpoint as well as providing a valuable role in negotiating a price through our experience of market conditions.

      Having a trusted relationship with other local agents means through regular conversations we are given prior knowledge of properties they are bringing to the market as well as those which they are bringing on discretely. These conversations ensure that vendors are aware of our client's seriousness to commit, positioning you ahead of other competition whilst retaining complete discretion and anonymity. As well as local agents, being locally based, we have a wealth of private contacts which alongside our extensive local knowledge of specific areas serves to save you time and resources enabling us to stay 'one step ahead' in a competitive environment where time costs.

      The main advantages of instructing a property finding service to act on your behalf are centred around our expertise and trust whilst being able to offer wholly impartial advice. This means we can save you time on potentially wasted journeys and the prior knowledge we can gain for you in order to keep you ahead of the game is invaluable in a region where demand for property is exceptionally high.

      If you think our bespoke, property find service would help you please do get in touch with our expert, Nikki Povey, so that we can talk through your requirements. We look forward to hearing from you and start the journey to finding you your dream home without delay.

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    • Team Member

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      Nicola Povey - Director 
      As the new owner of Charles Head Nikki is a very ambitious person who has a great deal of passion for property. Nikki has lived and worked in Kingsbridge her whole life and has gained a wealth of knowledge across the South Hams. One of Nikki's greatest traits is her value for family which she is eager to push here at Charles Head and carry on the tradition which Charles Head has built up over the years.

      Nikki's experience from her past jobs will enable her to add key features to Charles Head which she has learnt from jobs such as Property Management, Marketing and Sales to take Charles Head to that next level. With over 15 years of experience of running her own successful companies Nikki will be a great asset to Charles Head.

      E: Nicola.povey@charleshead.co.uk

    • Team Member

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      Alisha McComish - Sales Negotiator 
      Alisha has lived and worked in the Kingsbridge area most of her life, giving her exceptional local knowledge. In 2016 Alisha headed to Cardiff University where she graduated with a BSc honours degree in Business Management and Marketing, achieving an Upper Second-Class Degree. During her time at University, Alisha covered a wide range of additional subjects including Accounting, Marketing and Buyer Behaviour which she has put into practice here at Charles Head.

      The success of Charles Head is very close to Alisha's heart as the daughter of the new owner, Alisha and Nikki share not only a strong family bond but a vision for taking the company to new heights. They work very closely together often sharing job roles and some say Alisha is a mini Nikki in the making as they share a commitment to hard work and client satisfaction

      E:Alisha.mccomish@charleshead.co.uk

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      Hollie Rogers- Office Administrator
      Hollie is a dedicated Office Administrator with exceptional organizational skills and a strong work ethic. She expertly handles a range of administrative tasks across both the sales and lettings departments, including managing phone calls, responding to emails, and scheduling appointments. Having previously worked in a well-known local hotel, Hollie brings a wealth of experience in receptionist duties and customer service. A lifelong resident of the South Hams, Hollie is a valuable team member who is committed to delivering outstanding service to clients.
      E:hollie.rogers@charleshead.co.uk
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      User Guide

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      Testimonials 

      Testimonials from Sellers

      • Seller Testimonial

        Mrs Edwards- June 2025
        We recently sold a property through Charles Head. We found them to be professional, friendly and approachable, excellent communication throughout the process. Particular thanks to Alisha & Nikki for all their hard work. I would be very happy to recommend Charles Head to anyone who is looking to sell or buy a property.

      • Seller Testimonial

        Mr Gooch-May 2025
        Nikki's understanding of the emotional side of selling a property that had been in the family for many decades was a great help, and she was very supportive in dealing with challenges as they arose by advising when to hold firm and when compromise was appropriate.

      Testimonials from Buyers

      • Buyer Testimonial

        Mr Caslake-June 2025
        Clear & Friendly Communication - Easy to reach, responsive, and approachable. Going the Extra Mile - Proactive support that exceeded expectations. Professional Yet Personable - Reliable, polished, and a pleasure to deal with. Positive Impact - Helped make the process smoother, more enjoyable, and successful.

      • Buyer Testimonial

        Mrs Gillott- June 2025
        Absolutely amazing! Nikki and her wonderful team have gone above and beyond throughout our whole house purchase process. This is the second time we have used Charles Head and we would recommend them without reservation to anyone selling or purchasing. They are an incredibly passionate team who ensure the very best for all parties, faultlessly professional and extremely helpful at every turn. Nothing is too much trouble. A huge thank you, Nikki, Alesha, Mia & Hollie, we could not have asked for anything more!
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      Disclaimer

      The content on this Microsite has been uploaded by Charles Head, Kingsbridge. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Charles Head, Kingsbridge. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Charles Head, Kingsbridge. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Charles Head, Kingsbridge on +441548852352.


      Welcome to Charles Head, Kingsbridge

      Title

      Find Us

      Branch address

      113 Fore Street,
      Kingsbridge,
      TQ7 1BG

      Get in touch

      Buying: 01548 808653  Local call rate
      Letting: 01548 808650  Local call rate

      Disclaimer

      The content on this Microsite has been uploaded by Charles Head, Kingsbridge. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Charles Head, Kingsbridge. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Charles Head, Kingsbridge. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Charles Head, Kingsbridge on +441548852352.