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About Us
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    Trusted Lettings and Property Management Since 2000

    Exchange Residential was established in 2000 to provide a reliable, professional lettings and property management service in Newcastle upon Tyne. Originally set up to manage properties for our parent company - property development and investment firm Adderstone Group - demand quickly grew through word of mouth. Soon, we were managing homes on behalf of landlords across the region who had been impressed by our service.

    Today, Exchange Residential is proud to be one of the largest and most respected residential letting agencies in the North East, managing hundreds of properties for both private and institutional clients.

    Over the past two decades, we've built a reputation for exceptional customer service - even winning awards for our commitment - and have helped over 40,000 students and professionals find their ideal home across Newcastle and the North East.

    Whether you're a student looking for accommodation close to campus, a professional seeking a stylish city-centre apartment, or a landlord in need of expert property management, Exchange Residential is here to help.

    We are proud members of ARLA Propertymark, giving you the confidence that we operate to the highest standards in the industry. We're also part of the Propertymark Client Money Protection Scheme and registered with The Property Ombudsman (TPO) - so your experience with us is always professional, transparent and protected.

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    Our Portfolio

    Quality Properties Across the North East

    We manage properties throughout the region - from city-centre apartments to converted lofts and large student homes - in locations including Newcastle, Gateshead, Durham, and beyond.



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    Newcastle City Centre

    The city has seen major redevelopment in recent years, with many commercial buildings transformed into high-quality residential spaces. Key developments we manage include:

    Rialto
    A modern development completed in 2006, Rialto offers a mix of 1-5 bedroom apartments with some underground parking. It's ideally located for students - just a few minutes' walk from both Newcastle and Northumbria universities.

    Waterloo House
    A stunning conversion of a Victorian warehouse into 31 unique apartments, full of character and original features. Located near Grainger Town and Central Station, it's perfect for students and professionals alike.

    Hanover Point
    Our newest development, Hanover Point, is the first luxury courtyard apartment scheme in the heart of Newcastle with stunning views over the Quayside. Each unique apartment features a private outdoor space within a secure, landscaped setting. Inside, residents benefit from cutting-edge amenities including Alexa smart technology, Passive House-certified heating and ventilation, secure video entry systems, full EWS1 certification, and a state-of-the-art car stacking system with EV charging.

    Gateshead Quayside

    This increasingly popular area has become a cultural hotspot, home to landmarks like the BALTIC Centre for Contemporary Art, The Sage, and the Hilton Hotel. We're proud to manage homes in several standout developments, including:

    Worsdell House
    A converted historic Railway Club offering 25 modern apartments just minutes from the Tyne Bridge and Newcastle city centre.

    Half Moon
    A boutique development of six luxury apartments featuring exposed beams, open-plan living, and high-spec interiors - perfectly positioned on the edge of the Tyne.

    Shieldfield / Ouseburn

    Creative, vibrant, and close to both universities, these areas are popular with students and young professionals alike.

    Union Studios
    An exclusive development of 42 private studio apartments, ideal for postgraduates and final-year students seeking peace and privacy - just minutes from campus.

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Landlords - Why Choose Exchange Residential?
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    At Exchange Residential, we know that no two landlords are the same. With years of industry experience and ARLA Propertymark accreditation, we provide a flexible, professional service tailored to meet your individual needs - whether you own a single buy-to-let or a portfolio of 50+ properties.

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    �� Matching the Right Tenants to the Right Homes

    Finding a reliable tenant who respects your property and pays on time is essential - and that's where we excel. We work hard to ensure a perfect fit by offering:

    • High visibility marketing on our website, Rightmove, and local platforms

    • Easy online booking and search features for tenants

    • Flexible viewing slots, including evenings and weekends

    • Accompanied viewings to answer questions and secure interest

    • In-depth local knowledge to advise on pricing, demand, and presentation

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    �� Built on Strong Relationships

    Customer service is at the heart of everything we do. Many of our landlords have worked with us for years - a testament to the trust and results we deliver. When you work with us, you benefit from:

    • A friendly, knowledgeable team that's always ready to help

    • Honest, expert lettings and management advice

    • Transparent, low fees with no hidden costs

    • A dedicated property manager for your managed portfolio

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    �� Services That Work for You

    We offer a complete range of lettings and management services to suit every level of landlord involvement:

    • Tenant Find Service - Perfect if you prefer to manage the tenancy yourself

    • Fully Managed Service - Ideal for a hands-off, stress-free experience

    • Facilities Management - Comprehensive management for large residential and student blocks

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    Ready to let with confidence?
    Contact us today on 0191 269 9920 or drop us an email - we're here to help.

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Tenants - Why Choose Us?
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    At Exchange Residential, we pride ourselves on matching the right tenants with the right properties quickly and smoothly. Whether you're a student or a working professional, we offer a wide range of high-quality accommodation across the North East - including Newcastle and surrounding areas.

    From your first enquiry to move-in day (and beyond), our team is committed to providing outstanding customer service every step of the way.

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    �� What You Can Expect:
  • Wide selection of student and professional lets

  • Flexible viewing appointments, including evenings and weekends

  • Personalised support with a designated property manager for all managed tenancies

  • ARLA Propertymark Protection - we adhere to a strict code of conduct to ensure your peace of mind

  • Responsive maintenance and support throughout your tenancy

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    �� Book a Viewing Today

    We understand your schedule may be busy, so we offer flexible appointments to suit you.

    Office Hours: Monday to Friday, 9.00am - 5.00pm
    Evening & Weekend Viewings: Available by appointment

    Call us on 0191 269 9920
    Or send us an email - we're ready to help you find your next home.

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    Meet the team
    • Introduction

      Our highly skilled, highly motivated and very successful team each have their own responsibilities, but each are dedicated to the overall success of the Group. The members of our team are:

    • Team Member

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      Eve Brown- Managing Director
      Eve brings over 10 years of expertise in both student and professional lettings, as well as property management. With a deep understanding of the North East property market and a strong background in the sector, she plays a key role in the smooth day-to-day running of Exchange Residential.

      Eve ensures both landlords and tenants receive outstanding service and support. Her approachable, can-do attitude, combined with her ability to relate to student tenants and landlords alike, makes her an invaluable part of the team. Eve is also continuing her professional development, working towards her ARLA Propertymark qualification with guidance from an accredited Director within the wider business.
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      Sophie Richardson- Senior Property Manager
      Sophie is a Senior Property Manager with over 10 years of extensive experience in the property industry, specializing in student and residential lettings as well as property management. Renowned for her exceptional customer service and meticulous attention to detail, Sophie builds strong, positive relationships with both tenants and landlords. 

      She expertly manages a wide range of responsibilities, from conducting property viewings to overseeing maintenance. Leveraging her deep knowledge and hands-on experience, Sophie delivers personalized, outstanding service tailored to the unique needs of each tenant and landlord.
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      Rachel Brown- Property Manager
      Rachel is a Property Manager who has been with Exchange Residential for over a year. In that time, she has proven herself to be a reliable and approachable member of the team, working across both student and residential lettings and property management. Rachel is committed to delivering excellent customer service and takes pride in her attention to detail.

       She covers a variety of responsibilities-from conducting viewings to coordinating property maintenance-ensuring tenants and landlords receive a smooth and professional experience throughout their journey with us.
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      Exchange Residential
      • Introduction

        Testimonials - why they choose us

        The Exchange Residential team ensure that customer service starts from the moment you pick up the phone, and continues every step of the way.

      Testimonials from Landlords

      • Landlord Testimonial

        both professional and efficient
        "I have found Exchange Residential to be both professional and efficient in the marketing/renting of my properties. I would strongly recommend them to anyone wishing to use a local agency for any residential properties in Newcastle-upon-Tyne."
      • Landlord Testimonial

        looked after our properties for over 7 years
        "Exchange Residential have looked after our properties for over 7 years now. In that time, they have proved to be consistently helpful, responsive and professional. More importantly, they are an organisation we are able to trust to look after our interests and this, for us, is priceless. Given our experiences over the past 7 years, I have no hesitation whatsoever in recommending them."
      • Landlord Testimonial

        most importantly rent has been sent to me on-time
        "As a landlord with Exchange Residential for 6+ years, I've found the service to be exceptional. Communication from the staff is great, for example when issues arise or tenants change. Statements and most importantly rent has been sent to me on-time. I'll certainly recommend Exchange."
      • Landlord Testimonial

        I know I can rely upon them
        " Michelle and her team have been helping me find tenants for my flats since 2008. I know I can rely upon them to fill my criteria, they are always polite and efficient."

      Testimonials from Tenants

      • Tenant Testimonial

        they were very understanding
        " Getting in touch with exchange and getting a viewing was easy, and they were very understanding in what me and my flatmates were looking for in a flat, modern, well decorated for example. Moving into the property was easy; all we had to do was pick up the keys on the day of moving and that was it. We've had a couple of things wrong with the property, but they have fixed them all within 1 or 2 days, overall our experience has been good, and this is one factor why we are staying on with our tenancy from September."
      • Tenant Testimonial

        decided to stay in the same place for 3 years
        "Exchange Residential have been a fantastic agency to use whilst we have been studying in Newcastle. The staff are always friendly and helpful and the property has been so good we decided to stay in the same place for 3 years running."
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      Disclaimer

      The content on this Microsite has been uploaded by Exchange Residential Ltd, Newcastle Upon Tyne. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Exchange Residential Ltd, Newcastle Upon Tyne. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Exchange Residential Ltd, Newcastle Upon Tyne. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.