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Helping people move home for over 170 years
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    Award Winning Estate Agents

    Hern and Crabtree is a warm and welcoming independent estate agency with four convenient and accessible offices in prime areas of Cardiff, the Vale of Glamorgan and surrounding areas.

    Our highly experienced team specialise in residential sales, lettings, probate, asset management, land and new homes, as well as property management services.

    A stylish, understated and trusted brand since 1849, marketing your property with Hern & Crabtree lends value to any transaction. The care we take with our advertising is second to none, and we respect and treat every client's property with the same consideration as we would our own.

    We also understand that behind every property there is a person, and that person will have a unique set of circumstances that must be considered and catered for. Always focused on transparency and communication, everything we do is built around our clients and their needs, giving them not just what they want but also the peace of mind that the very best result has been achieved on their behalf.

    We understand that moving home can be a stressful time, and our approachable and caring team are here to make sure that your experience is handled properly. We treat our clients as though they are our friends or family, perhaps this is why we have succesfully helped people move for over 170 years.


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Selling with us
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    Selling your home with Hern & Crabtree
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    How to sell a property?

    Step One - Planning

    Moving home is a big decision, so the first thing to do is decide what you want to achieve from your move and ensure it is financially possible.

    Now is the ideal time to make initial contact with your mortgage advisor to assess the cost of moving. If you need any assistance with this please let us know, we have expert advisors on hand to help compare the market for you. At this stage it's also a good idea to prepare your property in order to present it in the best possible way.

    It's never too early in the process to get some help from the experts about what they think about any jobs you might like to do to your property to prepare, and to seek their advice on your property and circumstances.

    (Tip- even if you aren't ready to move just yet you can still contact Hern & Crabtree now to arrange our expert to pop over and talk you through everything - we understand that everyone has questions that are unique to them and we are happy to help to answer where we can so that they can prepare properly).

    Step two - Market Appraisals

    If you haven't already enlisted the help of an Estate Agent, finding one is the next thing on the to do list. You will probably already have a good idea about which agent you would like to use but having a second or third opinion is often recommended. We also would recommend preparing a list of questions to ask your potential agent when they visit.

    (Tip- when you get estate agents to price your home, make sure they have demonstrative knowledge of comparable properties so you know that their price is realistic and achievable in order to avoid much disappointment later)

    Step three - Appointing An Estate Agent

    Appoint your chosen estate agent. When you are satisfied that you have found an agent who you can trust to assist you with your move you will need to formally instruct them. They will visit to measure, photograph and organise your Energy Performance Certificate (EPC).

    Free tip- check the T&C's! Some agents will try to tie you to their recommended solicitors within their contract - we strongly suggest that you check the terms to see just how much commission they will take. Also look out for restrictive "sole selling rights" rather than "Sole Agency" and beware long tie-in sole agency periods.

    Step Four - Going Live To The Market

    Many agents will have different ideas and sellers will want to market in different ways. Our recommended approach typically culminates in a viewing launch after a period of intense marketing. Our strategy is to give your property maximum exposure and offer it to the entire market of potential buyers so that by the time offers come in you'll have complete peace of mind about your decision whether to accept or decline them. Of course, not every seller wants to have a viewing launch so it will be a seller's decision on how, if and when the launch may happen. There are many nuances in our approach that we feel also add great value to a seller - for more information about how we achieve the very best for our clients please contact us today!

    Free tip- make sure your agent has a transparent marketing plan so you can be sure that your sale is going to be properly handled.

    Step Five - Accepting An Offer

    Accepting an offer. Depending on how thorough your agent's approach has been, by this stage you should have total confidence that you are accepting the right offer for you. You should have found the person who will proceed in-line with your timescales, whether that might be someone who can move quickly, or someone who is willing to wait. Your agent will do all the background checks and clarify any special conditions- and should be done properly do avoid misunderstanding once the sale is in progression.

    Free Tip- offer acceptance is subject to contract so if things do go wrong or if you have any nasty surprises, at this stage you are not obligated to sell or move out.

    Step Six - Completing The Chain

    Complete the chain! Also known as finding your next home! If you have not already done so, this is the time to go house hunting and offer on the one you have been dreaming about! It may well be that you've had your eye on something and at this point, because you have a buyer, you should now be in a position to secure the property subject to contract. If you are not buying on or have no related sale, it's full steam ahead! If you haven't found, you should be in conversations with your agent who will ensure communications continue with all parties to keep everyone updated and happy.

    Free tip- this part can be one of the most stressful. Many people don't want to arrive at this stage without having already found their next home. Providing the communication is good throughout your buyer will understand your circumstances and adapt to it. There is no absolute right or wrong order to doing things- we think it can be a risky approach waiting to find a home before finding a buyer on yours because you might miss out- but if that is the situation you are in we will always to absolutely everything we can to help you find a buyer as quickly as possible if it means securing a related purchase for you.

    Step Seven - Instructing a Solicitor & Mortgage Application

    Instruct solicitor and surveyor and apply for your mortgage if required. Once you have accepted an offer and the chain is complete it is time to appoint solicitors and apply for your mortgage. Hern & Crabtree are happy to recommend solicitors who we find are always very good and unlike many other agents we will do so in an impartial way- we recommend solicitors who are very good, rather than ones who will pay us for saying that they are.

    Free tip- when signing up to a solicitor on recommendation, make sure you check the small print- many agents will take a significant commission for their recommendation which is not something we would ever do at H&C!

    Step Eight - Sales Progression

    Sales progression. While the solicitors undertake searches, correspond with enquires and replies, the surveyors send their reports and findings, the mortgage applications get under way and respective property sellers and buyers revisit and raise issues and get quotes for works, it would be an understatement to say that an estate agents' role is merely only helpful during this period. It only takes one cog to stop working and the entire chain can fail.

    At Hern and Crabtree we have a highly knowledgeable, experienced, dedicated (and at times ferocious!) sales progression manager to help to ensure things happen as they should. Our Sales Progression Manager, Jan Street, receives more gifts and thanks from our clients than anyone else in our company- and that mean a lot of chocolate for the rest of us too! At this stage it can feel like things are out of your control, and to an extent they are. However, with someone like Jan on your side and keeping you informed, your stress levels should be kept as low as possible.

    Free tip- when choosing an agent make sure you have a reputable estate agent who keeps the sale ticking along and who will you updated.

    Step Nine - Exchange Of Contracts

    Exchange of contracts. Once all mortgage offers are out and contracts are signed the solicitors involved will exchange contracts- this in effect is when there is a legal obligation to complete the transaction and this is when the move/ completion day is fixed.

    (Free Tip, make sure you appoint an agent who will keep you advised on when to expect exchange. H&C have a dedicated sales progression manager who is priceless when it comes to having vital support and help trying to get to this point)

    Step Ten - Legal Completion / Moving Day

    Moving day! This is the day legal completion takes place. Unless otherwise agreed, you will only be able to collect the keys for your new property once all funds are transferred and the seller's solicitor confirms that they have received funds in full.

    (Free Tip- don't forget the boring bits! Once you have your keys for your new property it's time to "dot the i's" by reading the meters, notifying suppliers, setting up mail redirecting, etc-


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Buy with us!
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    We are the NO.1 AGENT FOR INSTRUCTIONS in our area for 2019 / 2020 so give us a call or email us as soon as possible so we can let you know when your dream home becomes available!
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    Guide to buying a home 
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    Step One -Planning

    Moving home is a big decision, so the first thing to do is decide what you want to achieve from your move and if it is financially possible. Now is the ideal time to make initial contact with your mortgage advisor to assess the cost of moving - Hern and Crabtree have teamed up with MT Polo financial advisors who can help you find the best mortgage deal.

    At this stage it's also a good idea to prepare your property for selling if you have a property you would need to sell in order to buy. It's never too early in the process to get some help from the experts about what they think about any jobs you might like to do to your property to prepare, and to seek their advice on your property and circumstances.

    (Tip- even if you aren't ready to move just yet you can still contact Hern & Crabtree now to arrange one of our experts to pop over and talk you through everything - we understand that everyone has questions that are unique to them and we are happy to help to answer where we can do they can prepare properly).

    Step two - Find a buyer for your home & register your details with agents

    Find a buyer for your home. The best agent to do this will have a bespoke approach that will be tailored to suit you and your property. The best estate agent for you will help to realise the best price for your home, help you find a property and listen to you.

    If you don't need to sell to buy then it's still a good idea to contact your local estate agent to register your details, along with your list of requirements for your new home. We will listen to you about what is important to you, exactly what you want and when we have properties that are suitable for you, we'll get in touch to tell you all about them!

    (Free Tip- when you get estate agents to price your home, make sure they demonstrate knowledge of comparable properties so you know their price is realistic and achievable to avoid disappointment later)

    Step three - Make An Offer

    Make an offer. Once you have found the ideal place for you now is the first nerve wracking part- trying to secure it. Factor in spending on any work you need to do, but remember that work might already have been allowed for in the asking price. For guidance on what to offer it's probably best to pick up the phone and speak to the selling agent who will be able to give insight on that particular property.

    (Free tip- the seller of the property is more than likely to want to hear that you love their home and are impressed with what they have done and or the potential or something to flatter them!).

    Step four - Offer Agreed

    Offer agreed, now it's real! At this stage all parties involved will instruct solicitors who will work on the legalities, preparing contracts, applying for searches, raising and replying to queries (enquiries). At the same time the mortgage application runs its course via underwriters and requisite financial checks. This step can vary greatly in timescales depending on how many properties and mortgages are involved in the chain and if any unforeseen issues come up.

    (free tip- use a good solicitor & estate agent to make sure all stays on track- cheap is not always cheerful!)

    Step five - Surveys

    As soon as your offer is accepted this is the time get a survey. If you are having a mortgage the lender will often wish to send out a valued to ensure the property value is enough to secure their loan against it. You often can upgrade or have a separate survey. Likewise, if you are planning improvements now is the time to get quotes ready.

    (Free tip- as a general rule the older the house the more in-depth the survey might be- your surveyor should be able to match the type of survey to suit the property).

    Step six - Agree Moving Dates

    Agree moving dates. Once your solicitor is satisfied that they are ready they will contact you to discuss moving day! If there is a long chain it is often helpful to be a bit flexible in order to find a suitable day that suits everyone in the chain.

    (Free tip- it's a good idea to agree rough dates for moving at offer-stage so the whole chain is aiming for the same time to avoid any costly last-minute misunderstandings)

    Step seven - Exchange Of Contracts

    Exchange of contracts. Once all mortgage offers are out and contracts are signed the solicitors involved will exchange contracts- this in effect is when there is a legal obligation to complete the transaction and this is when the move/ completion day is fixed.

    (Free Tip, make sure you appoint an agent who will keep you advised on when to expect exchange. H&C have a dedicated sales progression manager who is priceless when it comes to having vital support and help trying to get to this point)

    Step eight - Completion / Moving Day

    Move! This is the day legal completion takes place. Unless otherwise agreed, you will only be able to collect the keys for your new property once all funds are transferred and the seller's solicitor confirms that they have received funds in full.

    (Free Tip- moving day can be stressful with lots to do, we recommend trying to ensure that all funds are applied for early on in the day to prevent delays later on).

    Step nine - Crossing the T's

    The boring bits! Once you have your keys for your new property it's time to "dot the i's" by reading the meters, notifying suppliers, setting up mail redirecting, etc-

    (Free tip, please see our check-list for a break-down)

    Step ten - Relax

    Congratulations! You are now the proud owner of your new home! Take some time out to enjoy settling in and maybe take a holiday. With the right estate agent, solicitor and mortgage professional the whole process will have been as stress free as possible and you will feel able to relax in your new dream home.

    (Free Tip, while keeping costs to a minimum is important, spending in the right places can make your move a much smoother experience so make sure you use a recommended estate agent who understand that this process is a vital part of moving and will keep things going when they could otherwise go wrong).


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Additional services
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    Sales
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    Our highly experienced team are well equipped with extensive local knowledge and expertise to assist in selling your property. Our sales progression team has been developed to ensure all parties are kept well informed and the sales process moves forward smoothly.


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    Lettings
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    We let and manage a range of properties across Cardiff and the Vale of Glamorgan. Once you have registered your interests with us, we can match you to your ideal property in line with your requirements and price point.
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    Property Management
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    We work with a number of landlords across Cardiff and the Vale of Glamorgan to manage and maintain their property. This includes finding suitable and reliable tenants while ensuring the property is well looked after and payments are managed.
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    Asset Management and Probate Valuation
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    Our asset management and probate valuation services are available across the UK. We offer a bespoke service depending on the client's needs and have experience working across Wales and England.
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  • Introduction

    The Whitchurch team
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    Anna O'Mahoney - Branch Manager
    Anna O'Mahoney is the trusted Manager of our busy Whitchurch branch. Having joined us in 2015, Anna brings with her a wealth of experience from her 21 year career as and Estate Agent. Anna says: '' I love meeting new people. Nothing puts a spring in your step more than meeting really lovely people and building relationships with them to the extent that you gain their trust and help them with one of the biggest changes in their lives. This is something I would never take for granted and take very seriously. There is always a kettle on in our office, we will always make time for you. Moving is stressful and we understand that, having plenty of experience ourselves personally, so we are there with a cuppa and can help you work through what is needed. Outside of work, I'm a bit of a boxing fan and worked in the Vatican city. I'm a twin, so quite often my sister gets stopped in the street with people chatting through their homes!''
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    Amy McDonough - Sales Negotiator
    Amy McDonough is a Sales Negotiator at our Whitchurch branch and has been in the Estate Agency business for over 19 years, the last three of those being spent here with us. Amy says: '' I'm a hard worker, extremely sociable person and I have an amazing photographic memory for details regarding facts about customers and properties. This, coupled with my experience allows me to really allow customers the tailored experience that everyone deserves when buying or selling a property. I'm passionate about delivering the best customer service that there is and really offering advice to customers on a range of topics relating to the moving experience. When not in work I thoroughly enjoy entertaining, cooking and I can regularly be seen on the week ends with my family, spending quality time together. My Kitchen is definitely the heart of our home and a fun place to be!''
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    Annie Munroe - Sales Negotiator
    Annie Munroe is a Senior Sales Negotiator with Hern & Crabtree, having worked with us for 10 years. Annie says: '' my main passion has to be wowing clients with the initial phone contact. I want that person on the other end of the line to feel me smiling down the phone, know I am listening and genuinely interested in what they have to say. I want them to know how important their call is and that they can call us at anytime. The process of meeting clients face to face in branch, chasing a sale and clinching a deal, the follow through with solicitors and surveyors and handing over the keys gives me immense job satisfaction. Outside of work I volunteer for The Wallich Charity, playing with my Grandson, eating out with friends and walking in Porthkerry park and Barry Island.
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    Janice Street - Sales Progression Manager
    Jan Street is our trusted Sales Progression Manager and has been with us for an impressive 14 years.  Jan says '' Having worked for the company for a long time, I have watched the company grow but still maintain it's core values. Client care is still definitely at the top of the list. For ten years I was a Branch Manager and now head up the Sales Progression department, so I really feel like I know the business inside out.  I find the work rewarding and challenging but with my vast experience in the industry, my working relationships with solicitors is excellent, which really benefits clients.'' Random Factoid - Jan used to high dive for Great Britain. She competed against the USA, was shortlisted for the Common Wealth Games at 14 years old and even went on to meet the Queen
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    Nigel John - Managing Director
    Nigel started with H & C as the Managing Director  in summer of 1998. Having gained many years in the property industry, the opportunity came to revitalise Cardiff's longest standing residential agency, and this was one challenge not to be missed. Today, Nigel's unique visionary outlook and entrepreneurial skills, alongside the innovational and hard working H&C family have placed the company as Cardiff's best agency. Nigel is known  for thinking outside the box and will always go the extra mile for clients.  Alongside successfully managing a dedicated and close knit team, in his spare time Nigel can always be found socialising, exploring the globe and keeping fit with the help of his adopted husky Rain.
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    Rhodri Humphreys - Area Manager
    Rhodri Humphreys, is the Area Manager at Hern & Crabtree and has been with us since 2015, joining us after a 15 year spell at a competitor agency. Rhodri was brought into the business to bring more structure, without spoiling the key elements that helped build our excellent reputation. Rhodri says: '' I truly love being part of the H & C team. We have a special blend of great people with lots of experience, knowledge and passion. No two days are the same in this job, whether it be fixing a crisis, a funny occurrence or getting a difficult sale over the line with people happily moved into their new home. We really get to know our clients during a potentially stressful time and I think our role helping people during this time is invaluable and easily underestimated. People often think Estate Agency is just about the property, I think it is all about the people. In my spare time I love spending time with my wife and daughter. I also like to read and enjoy sports, especially rugby (Llandaff RFC!) although I'm very much more an amateur golfer now, and enjoy spending time amongst the trees at Whitchurch Golf Club.''
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    Lance Robertson - Lettings Manager
    Lance Robertson is our Lettings Manager at Hern & Crabtree and joined us in October 2015, having worked in the lettings industry for over 15 years. Lance says: '' What I enjoy most is being part of such a well - established and proud brand that offers quality in everything we do. Here in the Lettings Department we pride ourselves in giving both Landlords and Tenants a premium service that ensures that the rental process is professional, smooth, accurate and ultimately delivers to all our clients expectations. Previously in my career, I lived and worked on the Costa Del Sol in Spain establishing and running my own holiday lettings business. This was truly a great experience for five years of my life and even now in my current role I occasionally am required to use my now slightly rusty Spanish to converse with clients here in the UK! When not in work, I love spending quality time with my partner Bernadette and my two daughters Olivia and Daisy - nothing we like more than a lovely sunny walk along a beach when the UK weather permits! ''
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    Adele McMullen - Lettings Negotiator
    Adele McMullen is an experienced Lettings Negotiator at Hern & Crabtree bring with her over 25 years of experience in the industry. Adele says: ''Hern & Crabtree make going to work something to look forward to which I know is a rarity! I'm lucky enough to be out and about most days meeting clients and being able to chat and build a rapport with them which is something I really love. Helping them find their next home and seeing them come into collect their keys at the end is definitely job satisfaction. I'm a full time working mum of two teenagers and we also have a slightly mad springer spaniel who keeps us entertained daily! Between working, kids and dog, when I do get some time to relax I like nothing more than finding a quiet spot and reading a good book to unwind.
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    Amberley Haynes - Sales Negotiator 
    Amberley Haynes is a Sales Negotiator at our Whitchurch branch and brings with her experience, organisation and creativity, having worked at family run agency previously and achieving a degree in Advertising Design.
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    Gareth Pocknell - Sales Negotiator 
    Gareth Pocknell joined the Hern & Crabtree team at the end of 2020 and has quickly become an integral part our Whitchurch office. Gareth brings with him 7 years of industry experience and property knowledge.
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    • Introduction

      Community work testimonials


      ''Thankyou for being such community minded people and kindly supporting Coryton Primary School. The Children had a magical experience in the Christmas grotto and received a gift each. You helped give them an experience they will never forget. You are excellent role models to the children of community spirit'' Thank you Coryton Primary School


      "Thank you all so much for your kind gifts to the older folk in the Whitchurch Methodist Church Lunch Club and for all of your hard work wrapping them all. The Oldies had a fab time and were absolutely thrilled with all of their goodies. Once again a huge thank you!"

    Testimonials from Sellers

    • Seller Testimonial

      Really impressed with Hern and Crabtree!
      "Really impressed with Hern and Crabtree. They were good at listening to how I wanted to sell my house and made sure I was able to feedback on the sales brochure in timely way. 
       I was advised to sell via an open day which worked really well, and I had some strong offers by the same afternoon. It was a much less painful process than traditional single appointments, as the focus is on presenting the house for a particular day. 
       Communication throughout the moving process was excellent from Hern and Crabtree and their sales progression team made a real difference in terms of a speedy sale. From offer to completion took just over six weeks. Impressive!"
    • Seller Testimonial

      Thank you for all of your support, help and advice
      ''We would just like to thank you for all of your support, help and advice during our move ... we really appreciate it!'' Mel, Ade, Carter & Enya
    • Seller Testimonial

      We will make sure we recommend you to everyone!
      ''Just wanted to say a huge thank you for everything over the last 10 months! You have all been fantastic, from selling our old house to getting us into our new home. We will make sure we recommend you to everyone'' Owain & Rhiannon
    • Seller Testimonial

      The team were all amazing!
      ''We recently sold a property using the Whitchurch branch of Hern and Crabtree. It was a very difficult situation but the team were all amazing! They helped us through every step of the sale and were always on hand to advise us. We sold the house in less than 6 weeks which was a credit to professional handling by the staff. A particular thanks to Annie'' Mrs Bevan
    • Seller Testimonial

      Very efficient, helpful and kept me calm
      ''They were very efficient, helpful and kept me calm. I would highly recommend them'' Ms Sinclair

    Testimonials from Buyers

    • Buyer Testimonial

      Heartfelt thanks
      ''Wanted to give you a heartfelt thanks. We are so pleased to be moving into our dream home. Without your help and support, we wouldn't have been able to achieve it'' Thanks The Roy family
    • Buyer Testimonial

      You deserve a medal
      '' Thank you very, very much .... Anna - you found us our dream home. For thinking of us when you saw the house and letting us see it before it came to the market - you're a star'' Jan... ''Thank you for all of your hard work, keeping things moving and everybody happy - you deserve a medal'' Catrin & Andy
    • Buyer Testimonial

      Hern & Crabtree have been marvelous
      "Hern & Crabtree have been marvelous and Jan Street from the Whitchurch branch has been outstanding and I can't thank her enough for all the help and support we've received in purchasing a property. Jan's help and advice has been invaluable and has kept me sane through some very frustrating and even depressing times"   R Hutchinson
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    Disclaimer

    The content on this Microsite has been uploaded by Hern & Crabtree, Whitchurch. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Hern & Crabtree, Whitchurch. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Hern & Crabtree, Whitchurch. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Hern & Crabtree, Whitchurch on 02920 623115.