"I never thought I would see the day when I would be writing something like this. First, I have never written a testimonial before as I hold them in very low regard. They are normally supplied by sycophantic 'friends' or 'associates' and are therefore of very dubious validity. Second, I was in that large group that hold estate agents in very low regard and could not conceive a time when I might by singing the praises of one of their number. So why am I writing this?

First some background. My wife and I had been trying to sell our house and downsize for around two years. Our house had previously been on the market with two different agents. With no impending sale (and few viewings) in sight we hit a crunch point. We ended the contract with the second estate agent and determined to: either try and sell the house ourselves; take the house off the market and revise our future plans; or sound out the credentials of a new agent in town - Bridges Lockstone. For us, logic dictated that we explore the third option first but we fully expected to be settling for either the first or second. Suffice it to say we were wrong. In May 2010 we 'interviewed' David for a couple of hours (he might well use the term grilled), subsequently met with him and Sarah for a further round of questions and subsequently decided to put the sale of our house in their hands. At this stage we felt sufficiently confident in their approach and competence that we were happy to agree to a long-term arrangement. We completed on the sale of our house in December 2010 and felt that our faith in them had been more than amply demonstrated.

To say that we were pleased with their performance would be an understatement but to capture why we feel so positive towards them is more difficult to articulate, but, here goes. At all times we felt we were in the hands of people who were sympathetic to our aspirations, concerns and the emotional ups and downs that go with buying and selling property. They listened carefully to our ideas and worked with us to customise a marketing strategy and the supporting sales materials. This was far from a one size fits all approach and represented a truly bespoke offering. Alongside this they were always very friendly and really seemed to care about us. Last, but not least, their performance was under-pinned by a motivation to succeed which not only embraced hard work and a 'can do' mentality but also sought out creative solutions to the many inevitable obstacles encountered along the way.

So are we really saying we have been in the hands of estate agents who were friendly, sympathetic, caring, collaborative, hard-working and innovative? Most emphatically yes and we cannot believe that we are the only ones who have arrived at or will arrive at this conclusion. It should therefore be no surprise that we wish Bridges Lockstone and all their staff every success."

Lockstones have sold two of our properties, and have been fantastic both time. Staff were helpful and attentive to our needs, house sales went through with easy, we could not have asked for more. Would recommend to anyone wanting to buy or sell a house

Did a great job of selling our house. Helped find a really good buyer and did lots of chasing of all the things that can slow a sale down. Much better service than you get from online only estate agents!

Great experience throughout the whole process of selling our property.Russell been very professional and helpful. Highly recommended Estate Agents.

I have had a great experience dealing with Lockstones both for purchasing and letting the property. Russell in particular has been extremely helpful and very professional , he found a superb tenant for us who treated the property like their own , were great at reporting maintenance issues . Russell followed up on all requests from the tenant and ourselves ensuring that any issues were dealt with in a timely manner. It is easy to see the great relationship that Lockstones have built up in the community built on trust , honesty and professionalism I would definitely recommend

"Having dealt with many estate agents over the years, I have no hesitation in recommending 'Lockstones' unreservedly. The firm is well run, highly organised and meticulous in every detail. It's staff are diligent, industrious and courteous. Nothing is too much trouble; they take the stress out of finding property. Despite a busy office environment the staff always have time for clients and 'go the extra mile' to help and support house hunters. I was very impressed by their professionalism."

Lockstones Estates Agents have been simply brilliant. Once we had put an offer on the house they provided a fantastic liaison service between the various parties concerned. We felt well briefed throughout the whole process and Sarah in particular has dealt so well with our persistent inquiries! Thank you so much!

had a great experience, the staff were very helpful, professional and knowledgeable. They listened and were excellent at understanding my needs and arranging house views around my hectic schedule. I would highly recommend Lockstones if you are looking to buy or sell in the Malmesbury area.