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User Guide

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    Since 2006 Orchard has risen to become one of the areas most successful and reputable estate agents.

    Orchard was founded on a simple belief:  Offering unrivalled levels of personal service to our valued clients.  We pride ourselves on providing extensive local knowledge and impartial advice and in essence, it's our people that make us special.

    When you enlist the help of Orchard you will be pleased to know that we'll take the time to truly get to know you and your requirements.  We will be by your side every step of the way, helping to make the letting or sale of your property as smooth and effortless as possible.

    Critical to this belief is the importance of communication.  To this end, we utilise the very latest technology to help us stay in touch - either online or in person.  As a result you'll always know how your house rental or sale is progressing.

    Why not contact us today and find out how we can help you sell or let your property.

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User Guide

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• Guide to our service for Landlords

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    Landlords:
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    Our aim is to find the best tenant for your property whilst achieving the best possible rental income for you. Our guide below highlights the steps taken to ensure this happens.

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    · Rent Appraisal

    We will visit your property and advise you of the current market decisions and the rental you can expect to achieve. We will also tell you how best to prepare your property in order to achieve the best price and tenant in the shortest available timeframe.

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    · Level of Service

    We will advise you of the different service levels we can offer and what each of those includes. You can find a detailed breakdown of our services in our terms of business but in short we offer tenant finding, rent collection and full management. We will discuss your personal circumstances with you and then suggest the best option for you in light of this.

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    · Presentation of Property
    In our experience the properties which achieve the best price and rent quickly are those in the best condition. We suggest you keep it clean, free of clutter and decorated in neutral tones in order to attract the right tenant. We also advise that you attend to any maintenance issues before a tenant takes the property. It is really important to set

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    · Marketing Your Property

    Once you have instructed Orchard to find you a tenant we will start by taking details and pictures and advertising the property. We currently advertise on all major portals and our own website. We will also contact our current database of tenants searching for properties and commence viewings as soon as possible. All viewings are accompanied by a staff member and we will liaise with you regarding the type of tenant you are looking for and what you would consider (pets, children etc).

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    · Negotiating Offers

    Once we have received an offer from a prospective tenant we will inform you immediately. We will also advise you of their current situation and when they would like to take the property from, along with any other relevant information which would influence your decision.

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    · Referencing & Pre Tenancy Checks

     Once we have received an administration fee we will remove the property from the market whilst we process the tenants' references. We use an independent company to check their employment status, current address, credit score and eligibility to rent. Once these are received back we will forward them on to you for consideration and prepare the tenancy agreement.

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    Tenancy Agreement

    We will prepare this for you on your behalf and email it to you for consideration. Once you are happy we will request the tenant's initial monies and ask them to sign the agreement. We can then either send it to you or sign on your behalf (common practice). We will register the deposit with the DPS and forward the certificate to you and the tenant.

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    · Preparation of the Property

    Once we have agreed a check in date between all parties we will either commission a new inventory on the property or an update if necessary. These documents are very important in order that when the tenant checks out there is a copy of the property condition from the start of the tenancy and any deposit deductions can be accurately negotiated. We will also advise you of the legal requirements and checks needed by you in order for the tenant to move in (Gas Safe etc).

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    · Check In

    The Inventory clerk will meet the tenant at the property and go through the condition report with them. The tenant is then asked to sign this to confirm their agreement. Once the tenant has successful checked in, any outstanding money will be transferred to you.

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User Guide

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Guide for Tenants

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    • Tenants Guide to the Rental Process with Orchard

    At Orchard, we want to help you find the best property to rent to suit your needs. We have put together a brief guide below to help you understand the rental process, a more detailed copy of this can be found on our own website www.orchard-online.co.uk/lettings.

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    · Registration

    Once you have registered your details with us we will talk to you about the available properties we have that meet your requirements. It is worthwhile thinking about budget, location, timescales and the type of property you want to rent. We will also discuss the administration fee with and how much it will cost to move into a property.

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    · Viewings and Finding and Property

    We can arrange viewings at a time to suit you and will meet you at the property to show you around and tell you more about it and the landlord. We will keep you update with suitable properties by telephone, text and email and advise you of new instructions as soon as they come on to the market.

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    · Agreeing a Rental

    Once you have found a property you like, we will put forward your offer to our Landlord along with any other information we feel is relevant to their decision making process (how many people will live at the property, pets etc). Once our Landlord has accepted your offer we will ask for a non-refundable administration fee to secure the property and start the referencing process. We will also ask for a copy of your ID to hold on file. We will also provide with a copy of the Guide to Renting.

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    · Referencing & Pre- Tenancy Checks

    Our references are carried out by an independent company and they will contact you and your employer / previous landlord directly. They will verify your address for the last 3 years, current earnings and a current landlord reference if applicable.

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    · Tenancy Agreement

    Once the references are completed we will draw up our tenancy agreement for you and the landlord to sign. At this point we will ask for you to pay the initial monies (Deposit, first month's rent & check-in fee). We will provide you with all the necessary documents and paperwork to sign and confirm the check in date and time.

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    · Check In

    On the day of check in, the inventory clerk will meet you at the property and guide you through the inventory. This process can take up to 2 hours and it is important you attend it as you will be asked to sign the condition report and will be handed over the keys. You will also be advise of who to contact if there are any maintenance issues etc.

    Good luck in your new home!

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User Guide

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  • Team Member

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    Daniel Pockett MARLA
    Group Managing Director

    Daniel Pockett (MARLA) is the Group Managing Director, so he is responsible for our lettings and property management business as well as being actively involved in all other departments. With over 30 years in the industry, the majority of which has been spent with Bridges, Daniel enjoys nothing more than working with and developing teams that understand our company ethos and our customer's needs. As well as enjoying the challenges of his role, Daniel likes to spend as much time as possible with his family and this normally involves his passions of good food, great holidays, and plenty of time on the sea. 

    Three words that describe Daniel are: Passionate, Diligent, and Motivated.

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    Jason Jones MARLA
    Associate Director of Lettings

    Jason Jones (MARLA) is our Senior Lettings Manager for the Bridges and Orchard Group and is ultimately responsible for running our front-end lettings teams. Jason joined Bridges in 2013 as a Letting Negotiator, with no previous experience in agency but a drive to succeed. He has proven himself as the consummate salesman, by setting new records for instructions and lets agreed year after year, his figures are both impressive and formidable to his colleagues. Jason is that rare breed that can write business as well as leading his teams, planning, and strategising our business growth. Nothing is too much trouble for Jason, you are truly in the safest of hands. 

     Three words that describe Jason are: Energetic, Determined and Friendly.

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    Richard Haworth
    Client Manager

    Richard Haworth is a Client Manager based in our Camberley branch and he has gained vast experience in the property industry in and around Frimley and Camberley. He puts the needs of his clients above everything else. Always just a phone call away and happy to help no matter what the problem. Outside of work Richard enjoys the gym and tennis, when he is not running after his daughter and spending time with his wife. 

    Three words that describe Richard are: Helpful, Team Player and Driven.

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    Dan Dwyer
    Lettings Negotiator 

    Daniel Dwyer is a Lettings Negotiator based out of the Camberley office. This is his first role in estate agency, previously working in investments and telesales for the last 3 years. Estate agency is always something he's been interested in and now is the best time for him to get involved and shine within the Bridges. He always strives to be the best at what he does through hard work, commitment, and consistency. Outside of work Daniel enjoys nothing more than watching his beloved Arsenal and playing football.

    Three words that describe Daniel are: Confident, Persistent and Determined.

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    Rachel O'Brien MARLA
    Lettings Assistant 

     Rachel O'Brien is a Lettings Assistant and has been a valued member of the team having dealt with many of our long-standing clients since 2017. She is extremely proactive in finding tenants their perfect property and will always go above and beyond to make sure their lettings experience is as easy as possible. Always focused on the client first and foremost and always happy to help. Outside of work Rachel enjoys her time with her family and friends.

    Three words that describe Rachel are: Honest, Loyal and Positive.
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    User Guide

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    Testimonials from Landlords

    • Landlord Testimonial

      The whole process was very efficient.
      We have rented out our family home with the Orchards/Bridges team and the experience has been very good, starting with Allan explaining all the services, Rachel who sourced and hosted showrounds for prospective tenants, and Keah who handled all the admin. The whole process was very efficient and I can recommend their services. August 2021

    • Landlord Testimonial

      Very happy with the service.
      All staff involved in our house letting were very helpful all the way through, finding tenant within a week, advising which prospective tenant would be more suitable for our property. Which was appropriated. Keah Willis Senior Lettings Co-ordinatior Very efficient in responding to emails, phone calls always happy to help, and discuss any queries I had. Very happy with the service I had from Orchard by Bridges. August 2021

    Testimonials from Tenants

    • Tenant Testimonial

      I would definitely recommend.  
      A very professional but friendly team of people, I would happily buy or rent from them and the property management team are very good also. I am speaking as a tenant. I would definitely recommend them from my own experience. March 2021

    • Tenant Testimonial

      5 star service
      Rachel truly gave me 5 star service and I'm so happy we have found our perfect home! Orchard/Bridges is a great company and I will be recommending to all my friends and customers! August 2021
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    Disclaimer

    The content on this Microsite has been uploaded by Orchard , Camberley. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Orchard , Camberley. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Orchard , Camberley. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.