Kindness, integrity, efficiency, and determination
"In September 2017, I emailed most of the estate agents in Norwich, as I wanted to buy a flat in a very specific location. I immediately got a very nice and helpful response from Adam at Reality Estates, saying they had just sold a flat there, but he would drop letters off to see if anyone else there wanted to sell, which impressed me very favourably. In January, Adam contacted me to say that the flat they were selling was back on the market, so I made a trip (from South Africa!) to see it, meeting both Adam and Lucy at Reality Estates in the course of the viewings. I decided to buy it, and all went very quickly and smoothly until we were about to exchange contracts - at which point the seller 'disappeared', failing to make contact with either Reality or her solicitor. Lucy's response to this problem was amazing; she went round to the seller's house, and then used her 'local network' knowledge to discover that the seller was on a cruise, presumably assuming that all was done and dusted. The vital paperwork was sent from abroad and we completed on the sale in less than seven weeks from the date I made the offer. I shall now be letting the flat through Reality Estates, and would not use another estate agent in Norwich for any future sale or purchase. The property I was buying was a tiny studio flat (not a 6-bedroom mansion!), but I never received anything less than 5-star treatment throughout the negotiations. Thank you very much, Lucy and Adam, for your kindness, integrity, efficiency, and determination."