To protect yourself, your investment and your tenants is a responsibility we take very seriously here at Tortoise Property. When entering into a professional partnership with our clients we aim to give you the best chance of attaining your investment objectives whilst offering a comprehensive and transparent property management service simultaneously.
"Tortoise provided me with a comprehensive property management service over a four year period, offering a friendly, transparent and consistent relationship.
When I decided to sell my property I immediately engaged with Tortoise to undertake the action. They actively advertised my property, were proactive with local sale opportunities and provided timely updates on progress. The sale on my property was agreed, exchanged and completed within five weeks. I would highly recommend Tortoise Property for their professional and friendly approach." - Tracey Matthews - Testimonial
6 Week marketing plan
Our six week marketing plan has been carefully structured to achieve a swift high rental value using our extensive online tools including: Premium and Featured listings on Rightmove, Zoopla and Prime Location listings as well as very our own purpose built website and finally our social media channels. We do this to maximise the number of potential tenants using a mobile phone, tablet or computer that view your property to let.
Professional photography and HD property Tours
The way your property is marketed is important. We employ professional photographers to stage, video and photograph your home to make it stand out when we launch and invest in featured and premium listings.
Our HD property tours is yet another prime example of how we at Tortoise go the extra mile. HD Property Tours are a proven way to maximise the interest of your home to let to professional tenants.
We use one of the most advanced referencing services available, helping our landlords reduce the risk of rental loss income from tenants that fail to pay on time or even at all. We believe in safeguarding your investment to the best standard.
Right to rent checks
At Tortoise it is our belief that all landlords and agents should apply right to rent checks in a fair, justifiable and consistent manner, regardless as to whether they believe the prospective tenant to be British, settled or a person with limited permission to be in the UK. Surprisingly, this is not the case and here at Tortoise we aim to make a positive change in the industry by ensuring right to rent checks are upheld on every property in our portfolio in order to protect our landlords.
Safe Agent and client money protection
The Property Ombudsman scheme provides a clear framework for administering, securing and returning deposits and full complaints procedures for any disputes. Tortoise has been a member of the TPO for a number of years, choosing to join the scheme prior to the Government's decision in 2014 to make membership mandatory within our industry. Tortoise joined NALS (National Approved Letting Scheme) in 2014 as the professional structure and management of our business matched the stringent requirements of the membership of the scheme. To remain accredited members of this scheme we have to provide evidence annually that we protect our clients through our Public Indemnity Insurance, our Client Money Protection Scheme Membership and our Audited Client Money Accounts. The SAFE AGENT stamp of approval is a nationally recognised endorsement of our professional practices. This approval confirms our membership of the DPS, NALS and the TPO. These memberships have to be active to receive the SAFE AGENT stamp of approval.
Rental and legal guarantee
Here at Tortoise we understand the importance of protecting your rental investment. Most rent defaults are due to an inability to pay when circumstances change, rather than a refusal. However, rental income still needs to be paid. In partnership with Tortoise you can rest easy knowing that you're protected making it that much smoother process for letting your property.
Web chat and 24/7 call service
We understand that managing a property is sometimes difficult and complex. Circumstances can change unexpectedly and you may not have all the answers you desperately need. We find prospective tenants work shifts, weekend and evenings. Therefore, the ability for prospective tenants to book viewings 7 days a week is both an advantage to us and to you as landlord. Here at tortoise, we work from a fully serviced office that is open six days a week but Our Difference is that we are also contactable 24/7, 365 days a year. We have real people available to talk to you if you call us outside of our office opening hours - not robots or recordings from us, we promise! We also offer a 24hour instant web chat facility, meaning that we can chat to you at any hour of the day, should you need it.
'I have rented a flat from Tortoise Property for 13 months. Absolutely, the most professional service I have received. Sorry for late review but you guys absolutely deserve 5 Stars! Help solve problems quickly and always willing to help'. - Qiancheng Ma - Testimonial
Fixflo Maintenance Reporting
Here at Tortoise we have developed a multilingual online maintenance report that simplifies the process of keeping a property looking its best. Tenants are able to use the site to help them identify the problem in a range of languages that we can then understand and produce a sensible timeframe in which the logged issue will be dealt with. Fixflo repair creates faster fixes, easy tracking and clearer communication.
Scheduled and emergency maintenance
We have a broad network of both local and national contractors that enable us to maintain all problems that may occur with a normal family home. We build lasting professional relationships with our maintenance contractors so we understand their skills meaning that the right contractor is chosen for each and every reported maintenance job. We have weekly scheduled works helping us to maintain our responsibilities as your representative and have access to 24/7 emergency work services that helps your tenants in the most difficult of circumstances.