Waterfalls Sales & Lettings, Woking

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User Guide

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Waterfalls Lettings offer a stress free service within the Woking & West Byfleet areas, which starts with realistic and honest advice. We won't charge upfront fees and you'll receive a personal service (with working Partners dealing with you on a day to day basis), and our experienced team is on hand every step of the way to help you through the journey of letting. Once we've provided help and guidance on how to obtain the best possible price, we'll use every marketing tool available to ensure we capture the whole market. We match tenants to your property thoroughly, which avoids time wasters, and we'll give you frequent progress updates, tailored to suit you, as we market your property. Once let, our property management is second to none - with a team as experienced as ours there are few problems we haven't been able to overcome! Everything we do is geared towards making sure you'll experience a stress free, happy experience in letting your property. Our friendly teams are on hand to help. Don't stress... Think Waterfalls
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First and foremost we provide customer service which is second to none in town. Most of our business comes from repeat business or from word of mouth, and we are very proud of that achievement. We are members of ARLA Property Mark and founding members of the Ombudsman Scheme, and always abide by their strict codes of conduct, giving our clients piece of mind and safeguard our clients deposits by using the Tenancy Deposit Scheme.

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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Calling all landlords!

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Looking for a professional rental service?

Are you a professional landlord with a property portfolio? Or are you investing in property to let for the first time? Choosing a letting agent can be a minefield!
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Expert and Professional Knowledge

It matters which letting agent you rent through! Waterfalls are members of the Association of Residential Letting Agents (ARLA), so you're guaranteed a professional service for both landlords and tenants. We only employ the best people, all of whom have great local knowledge and are experienced in their field. With so much legislation involved in lettings, and with regulations changing all the time, it has never been so important to ensure that your agent is knowledgeable & experienced, with all the up-to-date information needed to make sure your let goes smoothly. We naturally abide by ARLA's strict codes of conduct.
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Tailor Made Service

Our service is tailor-made to your needs. We can take care of everything from marketing the property and finding a suitable tenant, through to rent collection and fully managing your property. No matter which service you choose, we will reference and credit-check the potential tenant and take care of the inventory too. That way you can sit back and relax and watch your investment work for you!
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Management Service

This is designed for those who wish to leave all maintenance, supervisory and administration tasks in the hands of Waterfalls Lettings. Our fully-managed clients benefit from quarterly property inspections and reports, plus any routine management matters; we'll even deal with any additional matters of redecoration, refurbishment and repair. We can also lodge and progress any relevant insurance claims. Upon change of tenancy we will arrange for the cleaning and repairs as necessary.
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Investment Finder Service

Acquiring residential property as an investment can be rewarding, giving a combination of rental income and capital growth, but finding the right property for rental investment can be a time-consuming and frustrating experience. We can give specialist advice on the acquisition of appropriate rental properties - this is designed to help investors through every stage of the acquisition process and to ensure that the purchase, letting and future management is carried out professionally and efficiently. Waterfalls Lettings terms are 1% + VAT of the purchase price for a successful acquisition.
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Overseas Landlord Service

Waterfalls offer a comprehensive management service for overseas Landlords. We'll make sure the property is inspected on a regular basis, you'll be kept fully informed of the condition of the property and whenever maintenance is required. We'll also advise on market condition on changeover of tenancies - all in the same way that we would if you were based in the UK.
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Peace of Mind - Deposit Protection

Our clients' deposits are protected by the TDS (Tenancy Deposit Scheme - a nationally recognised organisation), so rest assured your money is safe!

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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Tenants Information

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Tenancy Application/Reference

When a suitable property to rent has been found, we will record the details of your offer and inform the Landlord, if your offer is accepted (subject to contract and satisfactory references) all persons over the age of eighteen will then complete a RENT4SURE referencing application form, provide photographic identification and proof of address. Under the Immigration Act 2014, all tenants need to pass a Right to Rent check by providing Passports, visas and work permits.

Holding Deposit

A holding deposit equivalent to 1 weeks rent is required to reserve the property for 15 days. If the application is going to take more than 15 days to negotiate and issue a tenancy agreement, then this time frame can be extended, but must be mutually agreed in writing with the landlord. If your tenancy application is successful, the holding deposit will go towards the initial rent and deposit.

The holding deposit will be retained if the relevant person (including any guarantor(s):

· Withdraws from the tenancy

· Fails the Right to Rent check

· Provides false or misleading information

· The tenant or guarantor drags their feet
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Deposit

Security Deposit Options

A deposit equivalent of 5 weeks rent, or 6 weeks where a rent is over £50,000 per year is required, before the start of the tenancy, payable to Waterfalls Sales & Lettings in cleared funds (bank transfer, debit or credit card). The deposit will normally be held by us as stakeholders, but please check the Tenancy Agreement before signing. Should a dispute arise at the end of the tenancy, no monies can be released until both parties agreed or a decision is made by the Tenancy Dispute Service. In most cases, however, where no dispute exists, the deposit will be returned (repaid by BACS) as soon as possible after the expiry of the tenancy.

Zero Deposit Guarantee Scheme

This option is subject to the landlord's approval and is an alternative to a cash deposit. The Zero deposit option will cost a week's rent. For further information please visit https://www.zerodeposit.com/. This option must be in place 15 days prior to the commencement of the tenancy start date. Waterfalls Lettings receive a commission on this product.
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Rent

Payable monthly in advance unless separately negotiated by one Standing Order. Rent is paid from your bank account 3 days prior to your rent due day to ensure funds reach us/your Landlords account on the rent due day. The rent is not inclusive of any bills unless separately negotiated.
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Tenancy Agreement

Please note all Tenants named on the Tenancy Agreement and any Guarantor must sign the necessary documentation before commencement of the Tenancy and keys will not be released until this is the case.
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Check In

The tenants are required to attend an inventory check in at the property where the keys will be released to you.
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Check Out

On expiry of the tenancy the inventory will be checked against the current state of the property to determine any damages.
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Check Out

On expiry of the tenancy the inventory will be checked against the current state of the property to determine any damages. The Tenant is responsible for the inventory clerks 'check-out' charges, which start from £90.00 including VAT depending on the size of the property and whether it is unfurnished or furnished.
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Permitted Payments

A Tenant can be charged for

· Rent arrears default fees

· The actual cost of replacement keys and security devices

· At the tenant's request - reasonable costs for change of sharer £50 (Inc VAT) or any reasonable costs incurred if higher

· At the tenant's request - reasonable costs for a variation of contract for example pets £50 (Inc VAT)

· At the tenant's request - should you wish to terminate your contract early; you shall be liable to pay the landlords cost in re-letting the property as well as all rent due under the tenancy until the start dated of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
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Waterfalls Sales & Lettings

Waterfalls Sales & Lettings are a member of the Tenancy Deposit Scheme (TDS), The Property Ombudsman and Property Mark Client Money Protection Scheme (CMP).

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

View properties

User Guide

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Meet our Team

Introduction

Our Lettings Team

Our Lettings Team are a bunch of friendly hardworking individuals who work beautifully as a team. They work as a close-nit unit with with each member of staff working together to ensure your property lets as quickly as possible, but most importantly, to the right tenant for you. They thoroughly check out each tenant before their offers are put forward, and are able to confidently advise you whether the tenant is right for your property and your requirements. Come in to see us at our Woking Branch or give us a call, we'd love to help you find the right tenant for you!

Team Member

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Andrew Waterfall FNAEA MARLA - Director

Andrew founded Waterfalls in 1992, and is always on hand for clients to talk to - he's still very hands-on with day-to-day estate agency work! Andrew is married; lives locally, enjoying walks with Max the dog over Horsell Common. He's also a motor racing enthusiast, supporting our local McLaren team, and has participated in motor racing himself many years ago - and he still enjoys taking his Lotus Elise around a track every now and then!
Team Member

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Shona West FARLA - Associate Director

Shona has over 25 years' experience in lettings, and has worked in a variety of towns, between Aldershot and Cobham. Shona has been with Waterfalls since we opened our doors for lettings back in 2007 and has headed up the department since then; the lettings business continues to grow from strength to strength under her expertise. Shona lives locally with her daughter and has a keen interest in sports and netball in particular.
Team Member

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Sue Edser - Senior Lettings Negotiator

Sue is a popular and experienced member of the lettings team. She previously worked for many years for a large lettings firm in Guildford and since joining our lettings team has proved popular with landlords and tenants alike. Sue lives locally with her children.
Team Member

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Maya Nunan - Lettings Administrator

Maya's worked in the lettings industry since 2016, starting as a negotiator then moving into Property Management, before joining Waterfalls. She and her partner Sam moved to Lightwater in 2019 and their dog Stanley joined the family in 2020! Maya loves long walks, shopping and any opportunity to travel abroad.
Team Member

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Rachael Hilderley - Lettings Administrator

Rachael deals with our renewals and general administration. She's always on top of paperwork and helps to ensure that our back office runs smoothly. Rachael lives locally with her daughter.

User Guide

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Not all letting agents are the same!

Introduction

Testimonials

Shona was absolutely brilliant at advising on all lettings matters. Sadly due to our London location we weren't able to use Waterfalls to let our current property but when our London agent let us down when our tenants stopped paying and refused to provide advice on what we could do, Shona gave up her time to give us great advice which we used to resolve our matter. We wish we'd been able to use her all along. Thanks Shona!

- Miss G (Woking)

Testimonials from Landlords

Landlord Testimonial

Efficient, professional, honest..

We have been with Waterfalls in Woking since 2012 when we bought our first house through them. They (mainly Lyndsay Sargent, whom we cannot fault) now manage 2 of our rental properties in woking. They have always been efficient, professional, honest and all staff we have worked with have demonstrated excellent communication skills both via email and over the phone. We cannot recommend them enough for both sales and lettings.

- Mr & Mrs T (Woking)
Landlord Testimonial

Quick and efficient

I only have praise for the staff at Waterfalls. They have recently rented a flat out on my behalf. Shona was great and worked quickly and efficiently to find the right tenant and within a few weeks all the paperwork was completed and the new tenant was ready to move in. Shona kept me well informed every step of the way. I would thoroughly recommend Waterfalls to anyone wanting to buy, sell or rent through them.
Landlord Testimonial

Hassle free service for landlords who live abroad

I have been very pleased with the service that I have received from Waterfalls while we have been renovating a terraced home that we purchased as a buy to let in Woking. Living far away in Singapore, I was concerned about how difficult the process was going to be, renovating and renting out a home while we live abroad. But the whole process from sale to renovating to rental has gone off smoothly.

Shona has been great in getting the various contractors to give us reasonable quotes and do their jobs in time, she has gone the extra mile helping with choosing carpets and giving me good advise and the best part is as soon as the work has been completed we already have a tenant for it.

All in all seamless and hassle free service for buy to let landlords who live abroad. I would definitely recommend them.

Mr Lal
Landlord Testimonial

We cannot be more satisfied with the service

We cannot be more satisfied with the service of Waterfalls. in these four years renting our flat, we have been through some troubles in the flat maintenance and we could always rely on Lyndsay to solve them in a quick and efficient way. We are really happy in our home, thanks to the excellent and professional attention that we always received in every occasion. Thanks Lyndsay!!!
Landlord Testimonial

Couldn't ask more from an agent

Would like to thank Lyndsay for her help and patience with getting the new washing machine. The insurance company were unreliable, but Lyndsay kept at them, and kept me informed,all the way.. Couldn't ask more from an agent . well done Waterfalls. well done Lyndsay
Landlord Testimonial

Value for money

Waterfalls have managed our rental property for several years, as we live abroad. We used another local agent for the first two years, however after finding their service to be substandard we moved our business to Waterfalls.

We have had the pleasure of working with Lyndsay Sargent for the past 7 years and the service has been perfect. The company and especially Lyndsay have made owning a rental property very easy, particularly when living a long way away.Most importantly, the company has always ensured that our property is rented to fantastic tenants who have looked after the property as we would wish. Regular property inspections are carried out on our behalf and any work required is dealt with swiftly.

We certainly feel we get value for money from our management fee and would highly recommend Waterfalls to anybody looking to have their property managed by an efficient and proactive team.

Mr & Mrs R

Testimonials from Tenants

Tenant Testimonial

Waterfalls stood out on so many levels

We contacted several different estate agents when we were looking to move to the area and Waterfalls stood out on so many levels. We dealt with Shona West who was very knowledgeable, efficient and professional and she gave us the best help all through the process. She had the same high standards as us so made sure the house was in perfect condition for us to move in, and she managed to do so under very high time pressure. Everyone we have dealt with in their office since then have been brilliant too. Would highly recommend them!
Tenant Testimonial

We are very lucky to have such a responsible agent

Waterfalls Sales and Letting is such a pleasure to work with, we have been renting through them for the past 5 years. They took time to inspect every detail of the property when we entered; i.e. on behalf of the landlord and they kept inspecting frequently to ensure that the standards are kept high. From our perspective every request we raised with them was met successfully from repainting the property, replacing heaters that were not working to periodic plumbing issues and all was done in a timely manner. We are very lucky and happy to have such a responsible agency with high class staff like Lyndsay and Kate who puts a smile on your face in every conversation. They are highly recommended agency that we continue to work with upto now and beyond.
- Mr V Macklenin(Woking)
Tenant Testimonial

Honest, hands-on and fast reacting

I can't speak highly enough of our experience with Lyndsay Sargent. We were first-time renters in the area and Lyndsay is always there to help and tell us about good locations for shopping and eating out. She is honest and hands-on always reacting fast to my calls or emails plus arranging the necessary people for repairs or other matters. I highly recommend Lyndsay as our person to go to in waterfalls, unfortunately we are moving out of our rented place but in the last 1.5 years the service was beyond perfect.
- Mr Sarioglu (Knaphill)
Tenant Testimonial

they take a tenant seriously

I have been with Waterfalls for just over a year now and they provide exceptional service. They are responsive, polite, and above all- they take a tenant seriously which is not always the case with estate agents. Lyndsay Sargent is my main point of contact and I cannot praise her service highly enough- she is always there to help even in the most unusual situations! I would recommend Waterfalls to anyone!
Tenant Testimonial

Attentive and responsive

By far and away the best estate and letting agents in the area, and i would suspect in the country. Professional to the highest standard in the 15+ years that I have dealt with them. A big thank you to Lyndsay (Sargent) also, who has been especially attentive and responsive - not a given to the majority of so called estate agents these days - many thanks

Disclaimer

The content on this Microsite has been uploaded by Waterfalls Sales & Lettings, Woking. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Waterfalls Sales & Lettings, Woking. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Waterfalls Sales & Lettings, Woking. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

*Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Waterfalls Sales & Lettings, Woking on 01483 773773.

Waterfalls Sales & Lettings, Woking

About Us
Selling
Buying
Additional Services
Meet Our Team
Testimonials
Our Branch & Network
Switch to Lettings services

User Guide

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Enjoy the Experience!

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Waterfalls Sales & Lettings offer a stress free service within the Woking & West Byfleet areas, and that starts with realistic and honest advice. You'll receive a personal service, with the manager looking after your transaction and owner Andrew Waterfall overseeing the process, while our experienced team is on hand every step of the way to help you through the journey of selling and letting.

Once we've provided help and guidance on how to obtain the best possible price, we'll use every marketing tool available to ensure we capture the whole market. We match buyers and tenants to your property thoroughly, which avoids time wasters, and we'll give you frequent progress updates, tailored to suit you, as we market your property.

Once sold, our sales progression is second to none - with a team as experienced as ours there are few problems we haven't been able to overcome! Everything we do is geared towards making sure you'll experience a stress free, happy experience in moving house. Our friendly teams are on hand to help.

We know you'll love your move with Waterfalls!
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Personal Service

At Waterfalls, we offer a personal service, not usually found in estate agency today. We have working partners in each branch, who are very hands-on with clients. Our staff are always highly experienced, and are generally able to overcome any potential hurdles you might be faced with during the process of selling or renting.
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Unique Feedback Services

We offer a completely transparent service; our clients are able to log in securely via our website to see day-to-day marketing activity on their property, where their property is being advertised, how many hits their property is getting from our website, check when viewings have been arranged for, obtain feedback on those viewings, and once the property is sold, they can even see a summary of how the sale is progressing. This service is very useful to absent vendors/landlords and is increasingly popular with those clients who cannot take telephone calls due to busy schedules.
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Marketing

We always advertise in the local press with eye-catching advertisements, mainly with multiple internal and external photographs, showing each property off in the best possible light. We take care over what time of day we take external photographs to ensure that we are showing each property in its best light - literally! All our sales properties benefit from floorplans, no matter the size of flat or house. We also offer London marketing with newspaper advertising across central and south west London.schedules.
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Virtual Reality Viewings

We utilise the very latest technology and can offer 3D VR tours, meaning buyers can virtually view our properties from the comfort of their own homes/offices/train journey - meaning every viewing is potentially a second viewing - we offer quality over quantity!
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Strict Codes of Conduct

We take customer service very seriously, which is why we are licensed agents, members of the National Association of Estate Agents (NAEA) and the Association of Residential Letting Agents (ARLA). All our senior members of staff are personal members of these organisations, as well as the firm itself. We are also founder members of the Ombudsman Scheme for Estate Agents; combined, these memberships provide buyers, sellers, landlords and tenants with the reassurance they need that they will receive only the best level of customer service. For landlords and tenants, we comply with the Tenancy Deposit Scheme (TDS), which means our tenants' deposits are safe and registered.

Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

View properties

User Guide

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Selling your property

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When it comes to selling your home, you'll find that we are different from usual estate agents. We've moved on from the 1990s stereotypical way of agency, and actually listen to our clients! Our pro-active service and customer-friendly approach is one of the reasons much of our business comes from personal recommendations, ensuring that the highest standards of service are the rule, not the exception.

Peace of mind
Like every estate agent, we're members of the OFT-approved Property Ombudsman Scheme to protect our customers. However we volunteered to be members of the scheme long before it was made compulsory. We're also members of the National Association of Estate Agents and naturally abide by its strict codes of conduct.

Extensive Marketing
Strategic marketing is crucial to a successful sale, and we'll advertise your property in all the right places. We're on all the effective major portals we need to be on to ensure that the net is as wide as possible, whilst also advertising on our own site, from which we receive a huge number of enquiries. We still also use the 'old faithful' newspaper medium too, which includes advertising in the London area to ensure that your house is seen out of our immediate area in print too. For country homes, Country Life is also available to our clients, as are the national newspapers.

Discreet Marketing
If you'd rather a more low-key approach, we can offer discreet marketing whereby your property won't be seen by the world at large (or your friends, family or neighbours!). But you'll still benefit from our extensive mailing list - we've always got over a thousand people looking to move in the Woking and West Byfleet areas at any given time. Our superb sales team will instinctively know who would be suitable for your home without having to rely upon the large property portals and external advertising to secure a buyer for you.

Great Photography
Often overlooked by many estate agents, we believe it is important to take the time and effort to get your photographs just right. Good photography is essential, which is why our senior staff have all received professional training, so you can expect quality pictures that make your home stand out from the crowd.

Sales Particulars
We always produce the best possible particulars, with a detailed and eloquent description of the property and its layout. In addition to many high quality photographs and a floorplan, we can also include an aerial image if suitable. We will work with you on this to ensure that you are happy with the final proof.

Sales Progression
This is a huge factor that can determine whether you have a successful sale - or not. When a sale is agreed, you will have a dedicated senior member of staff who will be looking after your sale, and you will be provided with regular updates, along with additional contact when the sale requires extra help. Because our team is highly experienced, we experience far fewer fall-throughs than the industry norm.

Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

View properties

User Guide

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Choose your area carefully

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Houses for Sale in Woking and West Byfleet
Finding houses for sale in Woking with Waterfalls couldn't be easier. Use the Quicksearch on the left to find a home within minutes of it coming onto the market. Our Featured Property, and all our latest listings, are on the right!

If you prefer the personal approach, please don't hesitate to phone us on the numbers below or pop into our Woking or West Byfleet offices. We'd love to discuss the kind of property you're looking for and look forward to showing you around some beautiful houses for sale.

If you're a hands-on, web-savvy type then you'll soon find out why this site wins awards: You can search for houses for sale, see a slideshow, register your requirements with us, and when you're ready, book a viewing online - you can even download detailed plans of the property.

Don't want to miss any houses for sale? Register on our website www.waterfalls.co.uk/account/ to be alerted as soon as a property in the Woking or West Byfleet area is added to the site which matches your criteria.

Thank you for choosing Waterfalls Sales & Lettings.

Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

View properties

User Guide

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Land & Homes

service
Our Land & New Homes Division headed by Andrew Waterfall is devoted to development and redevelopment and all that this entails.

For single plots through to very large sites, if you have land to develop, advice is available at all stages from:

Town and Country Planning

Initial design and planning

Building design

Negotiating with planners and resolving legal and technical issues

Land sale and marketing (we have hundreds of developers as well as private buyers on our register looking for potential building land).

Initially, Andrew would be pleased to provide free and without obligation advice:-

giving you an understanding of your chances of achieving a planning approval;

outlining the various stages and issues that will have to be addressed; and

providing you with an approximate indication of the expected enhanced property value in the event that planning consent is obtained, as well as the costs that will be involved.

User Guide

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Introduction

Our Woking Sales Team - Experience Counts!

We work together as a tight knit team, many of us having been together 21 years! We have a total of over 120 years experience between us! Each member of the team has a minimum of 5 years experience in estate agency, and between us have encountered most issues possible within property - making us the problem solving experts. As a result of this, our fallthrough rate is very small, between us we generally are able to save most sales should a problem arise - and this is down to experience.

Team Member

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Andrew Waterfall

Andrew has been founding senior partner of the firm since 1992, and is always on hand for clients to talk to - he's still very hands-on with day-to-day estate agency work! Andrew is married & lives locally, enjoying walks with Max the dog over Horsell Common. He's also a motor racing enthusiast, supporting our local McLaren team, and has participated in motor racing himself many years ago - and he still enjoys taking his Lotus Elise around a track every now and then!
Team Member

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Matthew Parr, Woking Sales Manager

Matt joined us in 2014, and was promoted to sales manager at Woking in 2020. He's fitted into the role superbly, and is very popular with his colleagues and clients alike. Matt & his fiancee recently bought a property needing some refurbishment; his spare time is mainly filled with DIY around the house, but he also tries to squeeze in going to the gym and socialising with friends.
Team Member

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Anna Doyle, Senior Sales Consultant, Woking Office

Anna has been in estate agency for over 30 years and has worked for a variety of firms, large & small, during that time. She's been with Waterfalls since 1997 and is a senior member of the team; being excellent at problem solving, she deals with the majority of our sales progression. Anna lives in Twickenham with her husband, and has 2 sons.

User Guide

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Introduction

Estate agents don't have the best reputation...

...so it makes it all the more gratifying when a seller or buyer takes the time and trouble to write to us to say thank you for a job well done! In return, we're grateful for the opportunity to reverse the common perception of estate agents - and we'd love to help you with your move too.

Testimonials from Sellers

Seller Testimonial

The whole team worked tirelessly

Having instructed Waterfalls to sell our house, I cannot praise them more highly. From the initial consultation and valuation of our property, right through to the exchange of contracts the whole team worked tirelessly and efficiently to find a suitable buyer as quickly as possible. Once achieved, a special mention should be given to Matthew Parr for his persistence in ensuring the the legal and financial elements were kept on track to achieve a swift exchange which for us was an essential requirement. In my experience, Waterfalls have set the standard to which all other Estate Agents should aspire.

- Mr & Mrs B (Horsell)
Seller Testimonial

Outstanding service every step of the way!

Outstanding service every step of the way! Right from the get-go, the valuation, sales strategy, sale process and exchange process were all above and beyond my expectations. Always on top of their game, and keeping us informed. Worked very effectively with counterparts up and down the chain, and with the solicitors. Excellent at keeping up the momentum. I'd recommend them to anybody.

- Mr & Mrs H (Horsell)
Seller Testimonial

Exceptional throughout

We chose Waterfalls to sell our home as they went above and beyond from the first contact and stood out from the rest because of this. All the staff were professional and effective always friendly and efficient, turning things around in a timely manner. Matt Parr dealt with our sale and was exceptional throughout. We would recommend waterfalls Estate Agents without hesitation.

- Mr & Mrs C (Old Woking)
Seller Testimonial

Matt - A true professional

Dear Matt and the Waterfalls Team, We just wanted to thank you again for all your hard work over the last few months, at times I thought we would never get to an exchange / completion but we did, thanks to you all. I must add a special thank you to Matt for all his invaluable advise during the stressful period and for also keeping everyone in the very long chain under control, a true professional.And of course we would without hesitation recommend Waterfalls to family and friends.

- Mr & Mrs D (Horsell)
Seller Testimonial

You are very helpful and honest

Dear Steve, Thanks very much for helping us buy our dream home. You are very helpful and honest. You always respond to our enquiries very quickly and are particularly good at finding ways to solve our problems and worries. Your excellent service does not stop at exchange of contracts, but runs all the way through completion day. I would also like to thank Andrew, Natasha, Anna and other colleagues who helped us in our sale and purchase. I am happy to recommend your firm to family and friends around Woking. Mr & Mrs Z (Horsell)
Seller Testimonial

reiterate my thanks to yourself and your staff

Dear Mr Waterfall, I would like to reiterate my thanks to yourself and your staff for the exemplary way in which all aspects of the sale were dealt with. While I would have expected those dealing with the transaction to be fully au fait with the position (and they were), I was particularly impressed by the way in which those who were not directly associated with the transaction were also up to speed Mr & Mrs B (Hook Heath)
Seller Testimonial

very impressed by your professional approach

Dear Natasha, Anna & everyone else at Waterfalls We just wanted to drop you a small note of thanks for all your help and support for selling our house in Tamerton Square. We were very impressed by your professional approach, organisation & resourcefulness. Thank you for keeping us calm through the long process; we will certainly recommend Waterfalls as the estate agent to use in the Woking area. Mr & Mrs N L-F (Woking)
Seller Testimonial

without you we would never have managed to buy it

Dear Anna & the Waterfalls Team Thank you very much for all your help selling our house, and more importantly, in buying our new one - without you I'm sure we would never have managed to buy it! Once again, thank you for going above and beyond! Mr & Mrs J O (West End)
Seller Testimonial

We couldn't have wished for more

Hi Anna, Just would like to thank you all at Waterfalls. We couldn't have wished for more than you provided in the sale of our property. The level of service was excellent and we will highly recommend Waterfalls to anyone interested in selling their property. We will be forever grateful. Kindest Regards Joe and Laura
Seller Testimonial

Clearly superior to other agents...

Waterfalls were just great to work with. From our first viewing with them their service was clearly superior to other agents we had been on viewings with so immediately booked them to sell our property. They helped us to showcase our home at its best and were realistic and accurate about pricing (Other agencies were inaccurately over pricing our home, that I felt might have been a tactic to get busisness). Anna and Matt were in contact with us at every step of the way and offered invaluable advice about offering and negotiating on the property we wanted to buy. Matt and Anna worked their socks off with our buyer's complicated situation. All their hard work and professionalism resulted in the selling price we needed and a purchase of our family home. It really helped that they are just lovely people - it made the process enjoyable Thank you Matt and Anna and Waterfalls
Ms Murray (Woking)
Seller Testimonial

Responsive, professional..a pleasure to deal with

Waterfalls were agent for our recent sale and purchase. Throughout the entire process, they were responsive, professional and a pleasure to deal with. There was never any hard sell, or playing games that we have experienced with other agents. At no point did I have cause to question their honesty or integrity. I would have no hesitation to use Waterfalls again. Thanks to Matt, Anna and Steve, who did everything they could to make the process as efficient as possible.
Mr R L (Hook Heath)
Seller Testimonial

I'd use them again in a heartbeat

I sold my house through Waterfalls in September of this year and cannot speak highly enough of the service I received. From start to finish the process was seamless.They understood my requirements perfectly, kept me informed at all stages of the process and at all times remained consummately professional and a joy to deal with.I had the pleasure of liaising with several members of their staff but would like to personally recommend Matthew Parr who was absolutely brilliant; knowledgable, amiable and proactive.I truly believe Waterfalls are much more than your average, run of the mill high street estate agent and would use them again in a heartbeat.
Ms K A (Woking)

Testimonials from Buyers

Buyer Testimonial

Matthew Parr was absolutely fantastic throughout

Waterfalls were the agent on the sale of our property to us and we received exceptional service from the agent on the sale to us. Matthew Parr was absolutely fantastic throughout. He provided updates without prompting, was tenacious in making sure we received the details we needed and did all of this in a personable and friendly manner. We would certainly be very happy to use Waterfalls and him again and while we hope we personally won't have to anytime soon we will be passing on this feedback to anyone that is moving.
Buyer Testimonial

Professional, proactive & trustworthy

A team of professional, proactive and trustworthy people who also happen to be really nice! We found them to be so helpful and caring throughout the entire process of our purchase that they would be our first recommandation to anyone and definitily our first choice in the future. Special thank you to Natasha and Matt from the Woking branch.
Buyer Testimonial

Very down to earth... never stopped helping us

Despite a drawn out purchase due to issues with our sale the team at Waterfalls never stopped helping us and we managed to move into our dream home with their support. They are a very nice team, very down to earth and none of that annoying 'young estate agent flash' that people complain about. I can fully recommend them for their customer service and knowledge of the property market.
Buyer Testimonial

Responsive and quick.. professional and direct

We have recently purchased a flat through Waterfalls and were extremely happy with the service from start to finish. Our estate agent Matt Parr was great - professional, direct, easy to talk to and excellent at providing regular updates, keeping us informed throughout the whole process. Whenever we had any queries or requests, he was responsive and quick to help us get the answers we needed. We would highly recommend Waterfalls and Matt for anyone looking to purchase property in the Woking area.

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Woking,
Surrey, GU21 6HW

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Waterfalls Sales & Lettings, Woking

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Waterfalls Sales & Lettings, Woking

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