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Salisbury Residential Lettings
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    Why Choose us Woolley & Wallis?
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    If you are a Landlord or a Tenant, choosing the right Letting Agent is one of the most important decisions you will make.

    Having been established in the local area for over 125 years, we are proud to be able to say that the original qualities of being a local, independent agent have not been diluted with time. We still maintain the same high standards of personable service across all levels of the Partnership.

    We know that historically estate agents do not have the best of images and, however difficult it is to admit, it can often be even more difficult to change those long term perceptions. However, we would like to think that it is not impossible!

    At Woolley & Wallis we have made customer service one of our key beliefs as we look to deliver on our promise of expert property management and the successful rental of residential properties across Wiltshire, Hampshire, Dorset and Somerset. Our network of offices in Salisbury, Romsey, Fordingbridge, Shaftesbury, Ringwood and Marlborough work as one - with each office having qualified, local staff - all of whom have a detailed knowledge of the area, market and properties within it. We feel that it is this knowledge which stands us out from the crowd.

    We have an ethos of securing the "right tenant for the right property" that we abide by. However, this depends entirely on the right people seeing it. So for us, marketing is not a side issue - it's at the heart of what we do. We have a specialist marketing department who give every property local and national exposure. We advertise online (through Rightmove and On the Market), offline and also in a diverse range of local magazines and newspapers.

    We have a hugely diverse lettings portfolio with our Landlords using us to find tenants for every type of property - from rooms within shared houses all the way through to sprawling Grade II Listed manor houses. The quality, expertise and thoroughness of our service does not falter just because the rental figure varies though. Our commitment to customer service, along with our strict process guidelines and business ethos, mean that all of our Landlords receive exactly the same high standard of service that we pride ourselves on.

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Why Choose Woolley & Wallis - Landlords
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    Why Choose Woolley & Wallis Lettings?

    A Landlord's Guide

    Choosing the right letting agent can be a daunting task. Whether you are a first time Landlord or whether you have previous experience you will no doubt be aware that the Property Industry is a minefield of legislation, risk and varying levels of expertise and quality. On the surface, and certainly at first glance, all of the Letting Agents appear to be offering the same service to you - but is this really the case?

    At Woolley & Wallis, which has been operating independently in the local area since 1884, Lettings is handled within its own specialised department, similarly to the other facets of the Partnership, such as our Sales, Rural and Commercial Departments. We are regulated by the Royal Institution of Chartered Surveyors (RICS) and the Association of Residential Letting Agents (ARLA).

    Each of our local offices in Salisbury, Romsey, Fordingbridge and Shaftesbury has ARLA qualified, experienced Lettings and Property Management experts to guide you through the process and our offices are always manned to offer advice and support as required.

    Being a local, independent Agent we are not guided by large corporation philosophies of meeting targets and churning numbers meaning that we are able to offer a far more personable service - with all aspects of the Letting process being handled in house. Whether you wish to discuss the marketing process, a maintenance query, inspection or even an accounts discrepancy you would be able to speak to the right person in the office.

    We feel that there are some clear reasons why Woolley & Wallis should be your first choice when thinking about letting property - read on to see how we think we can help you.

    - Our experienced valuer(s) will be able to provide an accurate valuation for your rental property not only advising on current trends in the market but also able to offer advice on whether the property requires any works prior to being advertised.

    - As the Agency uses a number of different platforms to advertise your property, such as Rightmove, On The Market and the Salisbury Journal, we are very confident that we give it the best possible exposure to be able to secure you suitable tenants quickly.

    - Whilst the ever changing nature of the business does mean that the majority of enquiries come in through online platforms, our prominent office positions in all locations mean that we also have the high street presence to cover that aspect of the market as well.

    - We use high quality digital photography to ensure that the pictures taken show your Property in the best possible light. We also use floorplans on our particulars to give the tenant a better understanding of the Property they are viewing.

    - We have a number of different service levels ranging from a basic 'Advertising Only' option through various Tenant Find Services up to a 'Fully Comprehensive Enhanced Managed Service' which includes Legal Expenses Insurance and a Rent Guarantee to ensure you are as fully protected as you can be. We can even tailor a service to your specific needs if that is what is required. Our fee structure is clear and transparent.

    - Our professional vetting of tenants is not limited to just undertaking relevant credit and reference checks. At Woolley & Wallis, we use the viewing process as an interview for tenants. Our accompanied viewings, which are carried out 6 days a week, are a vital stage of the process to ensure that not only are we finding you tenants quickly but that they are also suitable for your Property - finding the 'Right Tenant for the Right Property' is a key belief we stick to.

    - For those that opt for our Full Management packages, your Property is managed by a dedicated Property Manager meaning that inspections are carried out (usually after 1 month, 6 months and then every 6 months thereafter) by the same person each time. The frequency of this can change to suit your requirements though.

    - Maintenance is dealt with by an in-house administrator who will directly liaise with the Landlord, Tenant and Contractor accordingly. We only use the best, most trustworthy local contractors and you will only pay whatever the invoice is - no retainers are paid to the contractors and nothing is added onto the invoice for the arrangement of works.

    - At the end of the tenancy we also undertake a full checkout inspection (chargeable on Tenant Find services) and report to you should we feel that deductions from a tenant's damage deposit are necessary. We will negotiate on your behalf for a quick resolution of any dispute and also arrange all necessary works accordingly.

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Why Choose Woolley & Wallis - A Tenants Guide
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    Why Choose Woolley & Wallis Lettings?

    A Tenant's Guide

    We have provided some Important Information for prospective Tenants. Should you wish to discuss any of the above, or have any further queries, please do not hesitate to contact us.


    Renting can be a daunting process. It helps to have an understanding of how the process actually works, so that when the time comes, you know exactly what is necessary to secure that dream flat or house.

    The following guide gives you a rough idea, from start to finish, of the lettings process. However if there is something that you are unsure of, please feel free to phone and speak to one of our lettings experts - we are here to help! Please be aware that this guide is specific to our Letting departments and some other letting agent's processes may differ.


    We advise, before you start your search for your ideal home, it is worth considering your requirements:

    • Location
    • Type of property
    • Must have lists. For example, is a garden essential? Or a garage?
    • Maximum budget?
    • Length of tenancy? Is it a stop gap or a long term solution?
    • Ideal move in date? Work backwards and start your search around six to eight weeks before this

    We recommend that you register your details with us when you start to look for property. Once you are registered we will keep you update with new properties and will contact you by your preferred method. Every time a new property is listed with us an e-mail is automatically sent to those applicants registered with matched requirements. As your search progresses you may wish to update your search requirements as they may vary.

    Move in money needed

    It is wise to consider before your move the funds that will be required. Before signing a tenancy agreement we will request one month's rent in advance, a security deposit equal to six weeks rent and an administration fee. This is quite a lot of money to produce, you may therefore need to financially plan ahead.

    Arranging property viewings

    Once you find a property that matches your requirements, you are ready to book a viewing. You can simply phone our office to arrange a convenient time for a viewing or you can go online to our website and request a viewing by filling in the appropriate form.

    Application Process

    Once you have found the ideal property you need to complete the application process. Even though you have secured a property, the offer is subject to satisfactory references being completed. We recommend that you complete and return your applications forms to us as soon as possible in order that we can start the process.

    You will be required to pay your administration fee at this stage to secure the property. The references are carried out by an independent company who will contact your employer to confirm your employment details and salary. They will also undertake a Landlord reference if you are currently in rented accommodation.

    Tenancy Agreement

    Until a tenancy agreement is signed, the tenancy proposed is not binding. Once the references are returned satisfactorily, we will then produce the tenancy agreement and forward a copy of this for your perusal giving you time to read over the terms and conditions and return to us before your agreed start date.

    Security Deposit

    An amount equivalent to 6 weeks rent is required as security against damage and dilapidations. At no time can these monies be used in payment for rent. This too is required prior to the commencement of the tenancy in the form of cleared funds. The deposit is held by Woolley & Wallis as Stakeholder.

    Inventory, Check in and move date

    A full Inventory & Schedule of Condition of the property will be carried out by an Independent clerk a day before you move in. The information will give details of the condition of the property (and contents if applicable), along with all relevant meter readings. You will have 5 working days in which to go through this once you have moved in, allowing you to make any amendments that you feel necessary before returning a signed copy to our office. A copy will then be forwarded to you for your records.


    The rent is exclusive of water, gas, oil, electricity, council tax and any other telephone/broadband services (unless otherwise stated). The requested method of payment is by standing order, which is paid monthly in advance. The first payment is due on or before the commencement date of the tenancy in the form of cleared funds i.e. Bankers Draft, Transfer or Cash. Personal cheques must be received 10 working days prior to the commencement date of the tenancy to allow time for funds to clear.


    The Gas, Electricity and Water Services are automatically transferred into your name at the commencement of the tenancy. Some utility providers may require a deposit if you have not previously had a supply in the UK in your name. We will automatically notify the relevant Council Tax Authorities of your occupation at the commencement of the tenancy. Telephone lines/internet connections and TV Licences are the responsibility of the tenant.


    During the course of the tenancy the Landlord's contents only are insured for forcible entry, theft and water/fire damage caused through a system fault or failure. You should insure your own belongings. You must also maintain a policy of insurance to provide a minimum of £2,500 of cover for accidental damage to the Landlord's contents, furniture, fixtures and fittings at the Property as described in the inventory.

    Returning your deposit

    All of our deposits are registered and protected by the TDS (Tenancy Deposit Scheme), you will be issued with a deposit Certificate at the start of your tenancy. At the end of your tenancy, as a guideline, we are required to return the undisputed balance of your deposit to you within ten days of the undisputed amount being agreed.

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Salisbury Lettings Team
  • Team Member

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    Rebecca Parry
    Rebecca joined Woolley & Wallis in November 2013 as a Lettings Negotiator.  She has a Level 4 BTEC Diploma in Residential Lettings and Management.  Prior to joining Woolley & Wallis, Rebecca worked with a local company for 12 years, progressing from Administrator to Branch Manager.  Rebecca is now our Residential Lettings Manager and provides an outstanding service to all our landlords and tenants.  Rebecca enjoys keeping fit and socialising with friends.
  • Team Member

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    Anna Kitching
    Anna gained a BSc (Hons) in Land Management at Reading University and then spent several years working in central London at John D Wood and Hamptons International overseeing residential lettings and residential leasehold block management before joining Woolley & Wallis in 2005.
  • Team Member

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    Holly joined Woolley & Wallis in in 2017 as the Lettings Administrator. 
    Holly graduated with an honours degree from the University of Chichester and has over 10 years experience in customer services and administration.
  • Team Member

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    Luke has joined the firm in 2018 as Head of its Residential Lettings Department, overseeing the Salisbury, Romsey, Fordingbridge and Shaftesbury offices. He is ARLA qualified and, having spent close to 9 years working as a Manager for a market leading local Lettings company, brings a wealth of experience and knowledge to the department. He looks forward to working with the existing team to turn Woolley & Wallis into one of the leading Lettings agents in the local area.
    He lives in the heart of Salisbury with his wife and young daughter and when not spending time with them, or in the office, can often be found on a cricket pitch or golf course.
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    Testimonials from Landlords

    • Landlord Testimonial

      'Woolley & Wallis have recently let two properties for us and throughout the process have been highly efficient and helpful/informative. I would have no hesitation in using the lettings team again should we have a requirement'. 
      SN, Salisbury
    • Landlord Testimonial

      'I have been dealing with Becky Parry and Holly Todd over the last year or so in respect of the letting and management of 3 flats . So far I have found them to be very communicative , sensible and practical . They found tenants and have kept me informed . I have considerable experience in dealing with various Letting Agents , and Woolley & Wallis have been amongst the best'.

      AI, Salisbury
    • Landlord Testimonial

      'Brilliant - I have let through Woolley & Wallis on four occasions and each time it has all gone well...They did basically everything for us and took all the worry and hassle out of letting a property' 
      SC, Salisbury
    • Landlord Testimonial

      'Can I take this opportunity of thanking you so much for all your help with the flat - especially during the 'sensitive' period - it was greatly appreciated'. 

      SM, Salisbury
    • Landlord Testimonial

      'Jo and I would also like to say thanks very much as you have been excellent agents and have always been very helpful when we have had issues'. 

      AD, Salisbury

    Testimonials from Tenants

    • Tenant Testimonial

      'You and your team have been outstanding answering all of our basic questions and getting us settled from the move. Abby and I (and little Billy) are extremely appreciative! Thank you so much!'
      WS, Petersfinger
    • Tenant Testimonial

      'Very professional, easy and friendly to deal with'
      ER, Salisbury
    • Tenant Testimonial

      'Very professional throughout whole process... Very helpful friendly team who take the time to explain the procedures and process'. 
      KN, Salisbury
    • Tenant Testimonial

      'Were very prompt with communication. Very accommodating with adjustments. Quite slick process'. 
      RC, Salisbury
    • Tenant Testimonial

      'Professional, friendly and helpful'

      RW, Salisbury

    • Tenant Testimonial

      'Outstanding in regards to advice and help'

      DH, Salisbury
    • Tenant Testimonial

      'Holly & Becky are really friendly & approachable & always respond to email enquiries'

      SA, Salisbury
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