Kent Estate Agencies, Tankerton

We care about our customers and our teams well-being, following the release of the Government's guidelines as of 13th May, we have written the following guidelines for everyone to safely continue with their property plans.

At Kent Estate Agencies we promise to always act in a professional manner to fulfil our responsibilities and to comply with our duty of care to keep to controlled measures.

We have over 100 narrated videos available on our website, we ask that you watch these prior to booking an actual viewing to limit any potential spread of the virus, these videos truly act as a virtual viewing, one of our team talks you through the property as if you were actually there.

All parties involved in a physical appointment will be asked to complete a simple online assessment to ensure the safety of you, our team and our clients. We will ask our clients, where in occupancy, to prepare the property by opening the windows to allow air flow, clean down door handles and surfaces prior and after the appointment. We ask that a maximum of 2 people attend the viewing. Our teams will have hand sanitiser which we ask you to use prior to entering the property and again when leaving the property.

To help you continue with your property plans we have our social distancing valuation options as well as our controlled appointment valuation services.

We continue to work to ensure you can take your property journey with KEA, ensuring we will be on hand every step of the way. Our enhanced services include the features below and will be extended in line with your changing needs. See an example of our videos by viewing the home page of our website.

The KEA Family look forward to helping you.

Please stay safe.

Social Distancing Valuations

We have social distancing valuation options alongside the instant online valuation tool on our website as well as our controlled appointment valuation service, see our website for further details

Our Services

24/7 live chat on our web-site

24/7 phone lines

Remote & Controlled Appointments Available

Property Marketing Advice

Property Valuationn

Property Viewings

Available using Zoom, Facebook, Google Hangouts, Skype, or WhatsApp

Following government guidelines released on the 13th May we can conduct controlled valuation appointments, we ask that you open windows to allow air flow 60 minutes prior to the appointment, maintain social distancing at all times and we ask that you complete a simple online assessment as will our valuers prior to the appointment. The valuer will be wearing gloves, over shoe covers and a face mask to ensure everyone's safety.

Home & Branch Working

The KEA team is able to continue to provide you with customer service using our home working systems. They have secure access to our Customer Relationship Management System Pro-Agent linked to our phone network, so you can phone us on our normal telephone numbers and we will be ready to answer your call and any questions you may have. We will be completing a phased return to branch working with two members of staff in office.

In anticipation of being able to open our offices on an appointment only basis we have installed hand sanitiser dispensers at each branch and we ask that you use these when entering the office. When attending our office by appointment, we ask that you maintain social distancing at all times within the branch, perspex screens have been installed for added safety.

KEA Preferred Solicitor Panel

Mortgage Rates At Record Low

We will never see mortgage rates this low ever again, speak to us about our Fee Free independent advice.

The KEA Preferred Solicitor Panel is organised in a similar way linked via our online Property Information data room, enabling us all to work together to meet the challenges both in the short term and as we move forward. We will continue to work with the objective of using our resources to speed up your property sale and help reduce costs involved.

Following the government's approval of 13th May, below are the measures that we have in place to keep everybody safe and these will continue for the foreseeable future.

In Office & In Person Appointments:

• We have hand sanitiser dispensers at each office for use when entering the office.

• We have a supply of hand sanitiser for everyone's use on face to face appointments. We ask that you follow the social distancing measures.

• We have a supply of disposable gloves, face masks and over shoes covers for all team members and people viewing our properties.

• We have a regular deep clean in each office and surfaces and door handles are sanitised a number of times a day.

• We ask for an online assessment to be completed prior to any face to face meetings.

• We have installed perspex screens on our meeting desks in branch

• We ask that you maintain social distancing while in our branches and on appointments

• We are following government guidelines and constantly monitoring any changes.

If you require our assistance, please get in touch