Ten Degrees, Croydon

Dear Juan, Thank you so much for taking the time to leave us such a lovely review. We are delighted to hear how you have enjoyed the modern design of our apartments and that you found our staff to be friendly. We pride ourselves on our excellent customer service at Ten Degrees and our reception and security teams work hard to meet all customer needs. With kind regards, Chris Dias

Dear Matei, Thank you very much for leaving such a detailed and thoughtful review. The communal doors in the building are under constant review due to issues experienced following wear and tear over the years as well as external factors such as wind and air flow restrictions. This is particularly so in the basement areas where automation would unfortunately not work due to the strain on the door motors. We have however taken your feedback on board and will look into ways to make access to the bike store easier. Access to the building via the side and rear external doors was changed due to security concerns and they were converted to emergency exit doors only. Again, we will review this plan going forward to see if they can be converted back however the security of the building and all occupiers is a very high priority for us and we will ensure any changes do not impact this. It is great to know you have found interactions with our staff to be positive, our teams work hard to help all of our residents and guests and always look to make themselves available. We are particularly pleased to hear your praise of our colleague Delphine who will delighted to hear she was able to assist you promptly and efficiently. Thanks again for your feedback and we wish you all the very best. Kind regards, Chris Dias

Hello R, Thank you very much for leaving us a review and it is great to hear your feedback. We are sorry to hear of the issues you experienced following your move in however its great to know they have been resolved. Our building is now 4 years old and some areas are starting to experience further wear and tear however we are putting plans in place to refurbish certain areas such as communal walls and floors. We also aim to improve the apartments in between tenancies where required but some issues are occasionally missed. Our maintenance team are always on hand to assist and we aim to resolve any ongoing issues identified as quickly as possible. Once again, we thank you for leaving your feedback and we wish you a pleasant stay at Ten Degrees. Kind regards, Chris Dias

Dear Gloria, Thank you very much for your lovely review. We appreciate the time taken to leave us your feedback. We have noted your comment about the gym and will look to review the space to see how better utilised we can make it. We have also noted your feedback regarding parcel management. This is often a challenge in most residential developments however we are conducting a review of the space and the parcel management system to see how we can improve it. In the mean time, our security team complete a daily audit of the room over night and ensure all parcels are placed in the correct places ready for residents to collect the next day. Kind regards, Chris Dias

Dear Yordan, Thank you kindly for your excellent review and we are so pleased to hear how much you appreciate our development. We are most grateful to have so many happy residents such as yourself living at Ten Degrees as it really helps to create a close community feel which can be enjoyed by residents and staff. Wishing you all the best, Chris Dias