Harbour Quay, Eastbourne

Our team will welcome and treat you as they would hope to be treated themselves. We're not a faceless insurance company, bank, or financial institution. We are real local estate agents with knowledge, commitment and integrity. Since 1994 we've built our reputation on our customer service and "can-do" results-driven professionalism. Over 90% of our business is repeat, referred or recommended. To many local people we are their family estate agent; not just valued but totally trusted.

Our dedicated Lettings and Property Management office is centrally based in St Leonards, but services the whole 1066 area that we have sales office coverage in. As Lettings Manager, (Clare Heasman) I am confident that we can offer up to date marketing advice and a professional management service. We are members of The Property Ombudsman to ensure that our staff are fully up to date with current legislation governing the letting of property. Landlords and Tenants alike can be assured of a rapid and responsive service, when called upon.

Applications and Landlord contact and liaison is dealt with by efficient and valuable members of the team who can advise you in a helpful and professional manner, with advice on how to move your applications and tenancies forward to the desired result.

At Rye, Tenterden and Northiam we have experienced members of staff, who can offer an equally professional service with regards to letting your properties, which will then be handed to the central Administration and Property Management Department within the Division.

Our Services to Tenants

From registration to moving in, you are guaranteed a helpful, professional and approachable service at all times. We listen to your requirements, we will regularly update you via email with new properties and price reductions that fulfil your requirements, and we will advise you how to find the best home.

As we guide you through the application process, our dedicated specialist will be able to take you through and offer guidance on how to move forward to a successful tenancy. We will organise the move in date and signing of paperwork to fit in with your deadlines to the best of our ability.

You will also have access to 'Credit Ladder' which enables tenants to build their credit rating whilst paying rent.

Our Services to Landlords

Whether we are simply finding a tenant for you to manage yourself, or providing our full Property Management Service, the advice and skill we offer is aimed to provide a smooth and stress free process.

We will offer a full comprehensive market appraisal, free of charge, and advice on presenting your property to achieve a successful let. We can offer guidance if you are an overseas landlord, and have extensive experience in this field.

Our database of registered applicants and our presence on Rightmove, On The Market and not to mention our own website and our six other sales offices, gives access to a huge number of potential tenants.

Once we find an applicant for your property, they will be comprehensively referenced, ensuring that your tenant will be financially secure and have a past history of being a good tenant. We are also able to provide a service for you to acquire Rental Guarantee and Legal Expenses insurance, should the uncertain economic climate cause unforeseen problems in the future.

We offer a comprehensive management service to our Landlords at a very competitive rate which is transparent and has no hidden extras. Knowing this gives you a further peace of mind. Our staff have built up a wide range of contractors who can attend your property to assess and sort out any problems quickly and easily. Whatever the problem, we will always contact you to discuss the best way forward.

If you decide to opt for the Full Management package, we will lodge your deposit on your behalf (we use the Deposit Protection Scheme), we will perform an initial 3 month inspection, followed by rolling 6 monthly inspections which will be reported back to you and kept on record. We will collect your rent and once it has been processed it will be passed straight on to you, we do not hold on to YOUR money! We provide 24 hour emergency telephone access to your tenants, should problems arise at the property. We will also carry out the Move out inspection at the end of the tenancy and advise you on the deposit returns.

"Thank you for all your own and RWW dedicated attention setting up, looking after and wrapping it up at the end. As usual - sterling service."

Mrs L Finnigan (Satisfied landlord - July 2018)

"I just wanted to say a big thank you to you all for finding us new tenants for our flat. Fingers crossed they will be as happy living there as the last two lots you've found us, and brilliant tenants for us! We really appreciate everything you did to make it such a hassle-free experience for us. Thank you again."

Hannah & Dom (Satisfied landlord - August 2018)

"Thank you for looking after no. 22 this last year and for keeping me updated with changes in legislation, a very valuable service for an 'amateur landlord' like me. Another great benefit to me is that on occasions when a problem crops up, along with being notified, a remedy is provided at the same time - and that really is a good service, thank you. Still so glad I asked RWW Lettings to manage my property."

Rod (Satisfied landlord - February 2019)