Portal Way, London, W3

Please tell us about the good and bad aspects of living in your local area:

Living in this area has both its positives and a few downsides. One of the best things is how well connected it is to transport links. Buses and trains are easily accessible, making commuting or getting around very convenient. The area is also close to Heathrow Airport, which is a huge advantage for frequent travellers. Shops, supermarkets, and other amenities are within easy reach, so running daily errands is quick and simple. There's a good selection of local stores and larger shopping centres nearby. Like many busy areas, traffic can build up during peak times. But overall, the convenience of transport links, accessibility to shops, and proximity to the airport make this a very practical and well-connected place to live.

How has the building management responded to any problems or issues you have raised:

The building management has always been very responsive and helpful whenever I’ve raised any issues. They are easy to contact and usually respond quickly, often resolving problems within a short time. They are approachable, friendly, and take residents' concerns seriously, which makes dealing with any issues stress-free. Overall, I’ve been very satisfied with how efficiently and professionally they handle any problems that come up.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is that there can be quite a bit of noise from traffic, especially during busy times. You do hear cars honking and the occasional sirens from emergency vehicles, which isn't always noticeable during a short viewing but becomes more apparent once you’ve settled in. That said, the convenience of the location really makes up for it — transport links are excellent, especially for getting to central London and Heathrow. I’d also recommend new neighbours make full use of the on-site gym and amenities — they’re always clean and well maintained, which adds real value to living here.

Please tell us about the good and bad aspects of living in your local area:

the best are the transport links, it's very easy to get to London center, but the cons are the traffic noise at all time day and night, the dirty streets, there are no bin letters enough, there are a lot of glass bottles broken everywhere, the green areas are completely neglected, and there are no possibilities (in real life) to get a parking space or to park near of the building.

How has the building management responded to any problems or issues you have raised:

In my experience, since we took the flat I had to report a problem with one of the windows (it doesn't close) they sent someone to check it, but unfortunately he told me that it needed to be fixed from outside and he depended from the management to do the repairs (to get the confirmation), and never happened, the window still doesn't close.

Please share one thing (or more) which you wish you had known before you moved in:

It would have been nice to know that the traffic noise is very loud all day and night, the streets and pavements are always dirty and the green areas outside the building are completely neglected. And that you cannot get a parking space in the building in more than a year, so you have to manage te get a parking (far) because there are no possibilities even on the streets.

Please tell us about the good and bad aspects of living in your local area:

It's very convenient for public transport( trains) especially and having a small Tesco 1 min walk away. The only annoying thing is the parking and even when friends come and drop something , they get a ticket for just waiting for 5 mins outside, even though they are in the car. the ticket people are not genuine.

How has the building management responded to any problems or issues you have raised:

Yes, they always willing to help no matter what.Louis at the front Desk always going an extra mile to help me and from observing he treats everyone the same ( well mannered). In the past, the front desk weren't as helpful as him. I'm happy with the level of service it has drastically improved.

Please share one thing (or more) which you wish you had known before you moved in:

The tenants are well respectful, and the community and transport links, I would 100% recommend, the only bad thing is the prospect of the building that was sold 3 years ago ( just a bit disappointed)

Please tell us about the good and bad aspects of living in your local area:

The location is great, very close to the underground station and shops. Would definitely recommend it

How has the building management responded to any problems or issues you have raised:

They’ve been very responsive and resolved all issues promptly

Please share one thing (or more) which you wish you had known before you moved in:

Nothing really. I saw everything in the viewing and asked questions accordingly

Please tell us about the good and bad aspects of living in your local area:

Good - the vibrancy of living in Icon Tower. The place is well connected on the Circle Line and Elizabeth Line

How has the building management responded to any problems or issues you have raised:

We haven’t had any problems that have arisen, but I understand they are very proactive.

Please share one thing (or more) which you wish you had known before you moved in:

Do not worry - it is a well managed development. We have enjoyed it.