At Penfolds, we believe buying or selling a home is a deeply personal experience, which is why we’ve designed our service to keep you at the centre of every decision and action we take. From the moment you start working with us, you'll experience a refreshing departure from traditional agencies. We’ve done away with rigid office hours and the corporate formality you often find on the high street. Instead, we’re available when it’s convenient for you, offering a responsive, client-led experience because we know that life doesn’t fit neatly into a 9-to-5 schedule.

When you choose us, you’re not handed over to a junior or an anonymous team. You work directly with us – Helen and Becky, the owners of the business. Every conversation, every decision, and every meeting is handled by us personally, ensuring a seamless and consistent experience. We’re always at the end of the phone.

We understand that selling a home is one of life’s big events – it’s emotional, exciting, and yes, sometimes stressful. But with over 40 years of combined experience, we’ve seen it all and know how to guide you through any challenge. Whether it’s intricate conveyancing, complex negotiations, or unexpected issues, we stay calm and focused, giving you honest advice and steering the process smoothly to a successful outcome.

What sets us apart is our commitment to understanding your unique needs. It’s not just about finding a buyer; it’s about finding the right buyer. Price matters, of course, but so do timing, circumstances, and ensuring that your goals are met. We take the time to do the groundwork, thoroughly understanding potential buyers and their motivations long before offers are made. This attention to detail enables us to negotiate effectively, ensuring you get the best possible result.

At Penfolds, we don’t shy away from tough conversations because we know they’re often necessary to achieve the best outcome. We’re here to offer straightforward, honest advice, even when it’s not the easiest thing to hear, because we believe that’s what you deserve. From the first meeting to the final signature, we’ll be by your side. Our goal isn’t just to meet your expectations – it’s to exceed them, delivering results that leave you feeling confident and satisfied with every aspect of the sale or purchase.

But don't just take our word for it...

"Becky and Helen at Penfolds have just sold my mother-in-law‘s house in Loxwood. They have been nothing but professional, proactive and an offered a first class service. The difference I have seen with Penfolds compared to other estate agents is this is a mother and daughter team who give a very personal service and really care about their clients. They are super experienced and have many years in the business. We had this property on with another estate agent for six months and had hardly any viewings or communication with them. As soon as we instructed Penfolds the viewings rolled in as did the interest and offers. From beginning to end, we cannot fault them. I would highly recommend them to anybody in the area."

Mr H, Loxwood