Stapleton Long is a RICS Registered Firm and operates in accordance with current RICS Codes of Practice. The Firm is also registered with the Financial Conduct Authority (FCA). As such all Clients money is protected by the RICS Money Protection Scheme, a government approved scheme. The scheme covers client's money held in connection with all the Firm's activities including Residential/Commercial Management and Surveying Services.

The Firm has operated from the same office in West Norwood for over 100 years and has an unrivalled knowledge of property in the surrounding area. It has managed properties for a number of local clients for over fifty years and has been associated with one from the Firm's inception. The Firm operates a formal Complaints Handling Procedure which accords with FCA and RICS Codes of Practice.

Sales and Lettings operate from a modern air-conditioned office occupying a prominent corner position offering extensive illuminated window displays. The Firm's ethos is service based. It prides itself on providing well balanced and honest advice to its clients and it is not associated, in any way, with a Financial Services provider. The Firm is focussed entirely on the best interests of its clients and, unlike many other firms, the service and advice given is not conflicted by the potential to derive an additional financial benefit from a mortgage provider. The firm will always seek to secure the best terms from the best buyer for the client.

The Firm operates a 'No Sale No Commission' policy. The Firm has considerable expertise and experience in the sale of Leasehold Properties and can offer advice and provide solution options to unusual and potentially damaging lease terms.