Flat 52, Machine Works House, Hayes, Middlesex, UB3

Please tell us about the good and bad aspects of living in your local area:

Close distance to central area with lots of shops and restaurants. Easy to get to train stations and coaches.

How has the building management responded to any problems or issues you have raised:

Quick fix with issues equipments such as laundry machines with regular check up

Please share one thing (or more) which you wish you had known before you moved in:

Friendly staffs who are always ready to help with any issues

Please tell us about the good and bad aspects of living in your local area:

The local area has very limited shops — only a small corner shop nearby, otherwise a 15+ min walk to small supermarkets. There is one bus stop in front of the building, but buses are often crowded and sometimes skip the stop during peak hours. Roadworks over the past two years have affected bus and walking routes, with overground stations a 15–20 min walk and the underground about 30 min. The overground often experiences delays. Parking is difficult, though there is a car park across the street. Traffic noise is low, but the train track right across the building causes vibrations and noise despite good insulation. On the positive side, there’s a nice park 10 min away and Westfield is about a 30 min walk.

How has the building management responded to any problems or issues you have raised:

Management at ILA (iLiveAround) has mostly ignored emails and requests, rarely providing updates or support when problems arise

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how unresponsive the building management (ILA/iLiveAround) can be. Emails and requests are often ignored, and during past issues like power outages or heating problems, residents had to manage much of the inconvenience themselves. Also, the area has limited shops nearby, and transport can be crowded or delayed. It’s worth knowing that while the flats and insulation are good, day-to-day support and communication from management can be very frustrating.

Please tell us about the good and bad aspects of living in your local area:

The proximity to the tube is excellent. There are a variety of great local businesses and small grocery stores available. Parking is limited and heavily monitored which makes visiting difficult. Generally the area is quiet.

How has the building management responded to any problems or issues you have raised:

The maintenance team as individuals are lovely, the management are shockingly poor.

Please share one thing (or more) which you wish you had known before you moved in:

The heating is separate to the electricity despite being electric, you are tied into a giant system that has broken down as much as it has been working

Please tell us about the good and bad aspects of living in your local area:

The building is within a walking distance from many restaurants and shops, public transport links. A full size grocery store is missing, it’d be nice to have one in ~10 minutes walking radius.

How has the building management responded to any problems or issues you have raised:

Most of our problems were solved fast, but an emergency maintenance on Sunday couldn’t be addressed. Moreover, our neighbors always fight and the management never acknowledged oor complaints.

Please share one thing (or more) which you wish you had known before you moved in:

That there are no proper supermarkets around is the biggest problem.

Please tell us about the good and bad aspects of living in your local area:

Very convenient transportation with easy access to some chain stores and local businesses, like Tesco, Starbucks, and some independent cafe and grocery stores.

How has the building management responded to any problems or issues you have raised:

The management team responds and deals with the maintenance requirements very quickly. But the frond desk is very busy with touring new tenants, and relatively not very actively respond to emails.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had know that the detail of the facility in the apartment.