The Quarters, Chatham, Kent, ME4

Please tell us about the good and bad aspects of living in your local area:

The location is enclosed sort of so i like the privacy. I do wish there was closer shops but the drive to them is not too far

How has the building management responded to any problems or issues you have raised:

They have been very quick as I stated before Orphee has been very helpful.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing really, for me personally everything has been okay so far

Please tell us about the good and bad aspects of living in your local area:

Very nice location , quiet and away from traffic noise. It is in close proximity to transport links and easy to reach. The downside is the lack of parking. We expect to have a parking space outside the block and not 10 minutes walk away! Very difficult when you have shopping bags or returning back home late at night or having to go out very early. Some of us have medical issues that limit our movements. Please look into this ASAP.

How has the building management responded to any problems or issues you have raised:

The property manager responds to issues raised promptly but I believe the issue is with your supply chain. Booking appointments and not turning up and turning up late at night!

Please share one thing (or more) which you wish you had known before you moved in:

Beautiful well insulated flats and family friendly

Please tell us about the good and bad aspects of living in your local area:

There isn’t many local shops nearby but there is a nice park nearby. Unfortunately there isn’t spaces for parking which is inconvenient when you did shopping and you need to walk roughly 5 mins to your home. The area feels safe which is nice and comforting. The only noise at the moment is the noise from the builders Infront but that will soon stop so it’s not a problem

How has the building management responded to any problems or issues you have raised:

Yes in a timely manner. She is brilliant, so no problems there

Please share one thing (or more) which you wish you had known before you moved in:

It was difficult booking a viewing with allsop . We called so many times and no one helped , when we finally got a viewing we didn’t even receive a confirmation email which was requested and when we showed up there was no one expecting us. we had to ask to be let in by a neighbour who called the property manager for us who clearly didn’t know about our viewing.

Please tell us about the good and bad aspects of living in your local area:

The local area is convenient and generally pleasant to live in. There is a good range of everyday shops nearby, along with cafés and takeaways, and larger supermarkets are easy to reach. Green spaces and riverside walks are a real bonus and make the area feel calmer than nearby towns. Transport links are reliable, with regular train services and decent road connections, although peak times can be busy. No Parking at all and the risk of fines makes it hard to unload shopping. bin collections are consistent and well managed. The area feels safe overall.

How has the building management responded to any problems or issues you have raised:

Building management has been slow to respond to issues, with limited communication and a lack of urgency. Problems often require repeated follow-ups before any action is taken, and some issues remain unresolved for long periods.

Please share one thing (or more) which you wish you had known before you moved in:

Communication was extremely poor at the start of the tenancy. We signed the contracts and moved in without receiving any meaningful information or guidance beforehand. The welcome email was not sent until four weeks after moving in, which caused issues with setting up the electric company and water supply. The parking situation was also not explained at any stage prior to moving in, which led to immediate and ongoing problems. Any basic information in advance would have been helpful and would have made the move-in process far smoother.

Please tell us about the good and bad aspects of living in your local area:

The area has a Sainsbury's about 10 minutes' walk away, though the shopping centre closes at 6pm which can be inconvenient for after-work shopping. For more variety you'll need to travel further. The development has lovely views over the Medway, which is a real highlight. Transport links are good - the station is a 15-minute walk with fast trains to London, making it viable for commuters. The street itself backs onto a busy road, so there is noticeable traffic noise if you have the windows open. Paid allocated parking is available. Bin collections have been fine, and I haven't experienced any anti-social behaviour. The development is noticeably more upscale than the surrounding area - Chatham isn't the most affluent town, and there's quite a contrast between this new build and the local neighborhood. Depending on your perspective, this could be seen as good value for the spec of accommodation, or you might prefer a development that blends more naturally with its surroundings.

How has the building management responded to any problems or issues you have raised:

The building management has been quick to respond and resolve issues once they've been raised. Communication is friendly and action is taken promptly. However, many of the problems could have been prevented with better organization and proactive planning during the initial move-in process. Going forward, I hope the responsiveness continues and that processes become more streamlined.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I'd known there would be significant staff changes during the move-in process, which led to things being dropped or overlooked repeatedly. Even staying organized on my end wasn't enough - you really need to double and triple-check everything is actually being handled, as communication gaps were frequent. The windows are triple glazed so road noise isn't an issue with them closed, but be aware that in summer when you want the balcony door or windows open, traffic noise from the nearby road is quite noticeable. On the positive side, the Medway views are genuinely lovely and the train connections to London are reliable and fast. The development is noticeably more modern and upscale than the surrounding Chatham area, which creates quite a contrast - worth seeing the wider neighborhood beyond just the development itself before committing.