Momento, Staines TW18 4UQ

Please tell us about the good and bad aspects of living in your local area:

We have lived here for 2.5 years now and absolutely love living at Coopermaker Square. The buildings are luxury and there is no other development in the area that competes on the quality and being dog friendly. We have a lab who is loved by the entire management team (especially Joanna who is amazing) and he loves the garden space which most developments do not have. Only improvement would be access to parking downstairs for non-disabled badge owners! The location is excellent, close to Westfield, east village, Olympic park, a huge amount of green walks and restaurants to choose from. We wouldn’t want to live anywhere else. Maintenance team are excellent whenever you have a problem and Joanna in the management team is always so helpful.

How has the building management responded to any problems or issues you have raised:

Yes, they are brilliant and always sort out problems within a few days. Very friendly!

Please share one thing (or more) which you wish you had known before you moved in:

We wish the parking was available for residents - we would happily pay a few hundred extra for this!

Please tell us about the good and bad aspects of living in your local area:

Living at Momento Hayes Apartment in the pass 6-7months has been such a fun and easygoing experience! The area has a great vibe—everything you need is basically on your doorstep. There’s a solid mix of shops, handy supermarkets, and plenty of food options when you can’t be bothered to cook (which is often 😄). One of the best bits is how well connected it is. The Elizabeth Line is a total game changer—zoom into Central London in no time, which makes commuting or spontaneous city plans super easy. Buses are reliable too, so getting around is never a hassle. The street itself is pretty chilled, with a friendly, lived-in feel. It’s generally quiet at night, so you can actually relax, but still lively enough during the day to not feel boring. Parking can get a bit competitive at times, but nothing too dramatic. Bin collections are regular (no horror stories there!), and the area is kept tidy. Every now and then you’ll hear a bit of traffic, but honestly it just reminds you how well connected you are. Overall, it’s a great mix of convenience, comfort, and just enough buzz to keep things interesting—definitely a place you enjoy coming home to!

How has the building management responded to any problems or issues you have raised:

The maintenance team is knowledgeable, efficient, and always able to fix issues quickly, making living here hassle-free and stress-free.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I’d known before moving in is how much fun the building community can be their little get-togethers and parties are super great! Plus, the team so helpful makes everything else a breeze. Just bring a smile and you’ll fit right in!

Please tell us about the good and bad aspects of living in your local area:

The property is beautiful and the service the team provides reflects this quality! Move in was slick, maintenance handled promptly and we are always met with a smile.

How has the building management responded to any problems or issues you have raised:

Always quick to help and try to resolve immediately

Please share one thing (or more) which you wish you had known before you moved in:

Not the easiest development to move into but the onsite team provided an unloaded bay to use.

Please tell us about the good and bad aspects of living in your local area:

I wish there were a more range of bars and restaurants that are modern like Fern. I do like the coffee shops nearby but the street needs a bit of an update

How has the building management responded to any problems or issues you have raised:

There was an issue with heating that I raised in the morning, and it was fixed in the afternoon

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew cinema room etc required a fee. Although this wouldn’t have stopped me from renting, it feels like this shouldn’t be a cost

Please tell us about the good and bad aspects of living in your local area:

I have had a very positive experience living at Momento Hayes. The development offers a modern and stylish living environment with high-quality finishes that genuinely give a luxury feel. The apartments are well designed, bright, and comfortable, making everyday living enjoyable. The on-site amenities such as the gym, co-working areas, and social spaces are a major advantage, especially for professionals who prefer convenience within their building. One of the biggest highlights is the excellent transport connectivity. Being within walking distance of Hayes & Harlington station makes commuting into Central London very easy, particularly with the Elizabeth Line providing fast and reliable access. The surrounding area also has useful shops and supermarkets, which adds to the practicality of the location.

How has the building management responded to any problems or issues you have raised:

The building management team has been extremely supportive and proactive whenever any issues were raised. They respond quickly, communicate clearly, and ensure problems are resolved efficiently. They also organise resident events and social gatherings, which create a welcoming community atmosphere and make living here feel more enjoyable and connected

Please share one thing (or more) which you wish you had known before you moved in:

Of course, no place is perfect. The rent can feel a little “luxury-level” for the wallet, so your bank account might need a quick pep talk each month. The area also gets quite lively during peak hours — great if you enjoy a bit of city buzz, less ideal if you are practising your monk-like peace and quiet. And while there are some outdoor spots around, serious nature lovers may still find themselves planning weekend escapes to get their full dose of greenery