The Radiant, Kirkstall Road, Leeds, West Yorkshire, LS3

Please tell us about the good and bad aspects of living in your local area:

There are plenty of shops around, 20 min walk to larger shops and a couple of smaller corner shops around the area. Plenty of restaurants around. Not much parking around at all, we have private parking in the residence but it’s £150/month. Surrounded by student accommodations and it’s on a main road.

How has the building management responded to any problems or issues you have raised:

Absolutely abysmal, I have a compilation of tenants' issues, everything is "delayed" and lots of issues remain unresolved due to a lack of care and professionalism. Any time I have contacted them about an issue, usually it takes weeks to get back to me, and normally with either a false promise of action, or excusing themselves.

Please share one thing (or more) which you wish you had known before you moved in:

There is no peace living here, I'm paying a premium to be here, and yet I don't know if I'll have water tomorrow (with the few times they've cut it off with no warning). It's difficult to retrieve deliveries, as there have been times where they take them and lock them up after their shift, leaving us without them - some tenants have lost packages worth hundreds. And there is no community, contrary to what is marketed.

Please tell us about the good and bad aspects of living in your local area:

The areas not too bad but its a main road so theres quite a bit of noise. Its kind of well located, everything is kinda within a 20 min walk

How has the building management responded to any problems or issues you have raised:

Management take a very long time to respond to anything. They do everything at their leisure.

Please share one thing (or more) which you wish you had known before you moved in:

The management is some of the worst ever. The hobs have an automatic timeout on them that you cant get rid of which is bad for cooking.

Please tell us about the good and bad aspects of living in your local area:

'Mini' shops are around for if you've forgotten something, like Tesco Express and Coop. I wouldn't say they're great value to do big shops in. Difficult to get to big shops without a car, and the carpark is £150 a month where the half shaded areas have loads of pigeons around so I often come back to a pooped car. The non-shaded areas seem quite full. Potholes / very bumpy on both Abbey and Bingley St so worried about car all the time. Great transportation links however, there are bus stops around to City Centre and Hyde Park / Headingley. Walking distance to the station. I am on the outer perimeter of the 'C' (so do not face the carpark). Other than traffic noises from the main road, sometimes the casino can be a little rowdy but nothing yet that has affected sleep. No experience yet with neighbors. Also no issues with bin yet.

How has the building management responded to any problems or issues you have raised:

They mentioned they would fix some issues before moving in but have not. However these did not affect me living in the property

Please share one thing (or more) which you wish you had known before you moved in:

The building is really warm so you could save on electricity. Also no gas fees as have electrical radiators. Water £36 a month for 1 bed.

Please tell us about the good and bad aspects of living in your local area:

Very close and walkable to the city centre, lots of amenities (shops, pubs etc) very close. Very quiet in the building and not had any problems with noise. Parking is limited around the building if you don’t have a spot allocated.

How has the building management responded to any problems or issues you have raised:

Any problems have been resolved promptly, repairs are submitted via online portal

Please share one thing (or more) which you wish you had known before you moved in:

Parking is quite limited if you aren’t allocated a space in the car park so that’s something to bear in mind

Please tell us about the good and bad aspects of living in your local area:

Good range of shops nearby and close to the city center. Bus stop right outside the building that provides access to the city and bigger supermarkets. Bin collection can be poor, the bin room is often over flowing and unhygienic. Lots of traffic noise and noise from planes flying overhead. Can also be lots of antisocial behaviour, lots of noise coming from other flats and student buildings around the development. The design of the building’s c shape means that flats overlooking the car park can hear lots of noise from other apartments.

How has the building management responded to any problems or issues you have raised:

Issues with hot water fixed fast Given free wifi which is nice

Please share one thing (or more) which you wish you had known before you moved in:

The advertised amenities are not yet built and this was not advertised, we are paying for building benefits that don’t exist. A reduction in rent or something should have been offered in the mean time