Tokley Gardens, Braintree, Essex, CM77

Please tell us about the good and bad aspects of living in your local area:

Firstly, there have been several instances of parcels being stolen from inside the building. Additionally, I’ve noticed that both the front and back doors are not always securely locked. This not only causes inconvenience but, more importantly, raises serious safety concerns for me, particularly as a female resident. For example, the front door failed to lock properly when exiting recently, and the issue remained unresolved for over a week. This lack of attention to basic security makes it feel as though our rent is being taken without ensuring essential safety measures are in place. Moreover, the rear combination gate has proven to be another security concern. The locking system is poorly designed, as the latch does not close automatically, leaving the gate insecure. This is another example of a design choice that, frankly, seems to disregard the safety of residents. As a woman, I have to consider the possibility of being followed into the building by strangers every time I use the gate, which greatly impacts my sense of security. My personal safety is of utmost importance, and I feel that more attention should be given to this issue. In addition to these concerns, the parking situation remains problematic. Some individuals are using parking spaces without paying, and there have been reports of people parking in disabled spaces without the appropriate permits. The reason this continues is that everyone seems to know the access code, which, given the lack of control, is hardly surprising. It feels incredibly unfair that residents who pay for their parking spaces are facing this issue, while others are parking for free with no consequences. My neighbours have expressed similar frustrations, wondering why they are paying when others are not. As residents who are paying for parking spaces, I would appreciate clarification as to why others are allowed to park for free, particularly in designated disabled spots. It seems that the company has been slow to address these matters, and I would kindly request a prompt resolution to ensure fairness and security for all residents. While I would like to acknowledge that our site manager has been very helpful, it is becoming increasingly apparent that PlaceFirst has been slow to address the concerns outlined above, which has led to growing frustration among residents.

How has the building management responded to any problems or issues you have raised:

Response to address taken far to long, we are yet to see changes 😕

Please share one thing (or more) which you wish you had known before you moved in:

As a woman living here, I can’t help but feel concerned about the lack of security, especially with the antisocial behaviour that often takes place in the town centre most nights people shouting and swearing. It really makes me feel uneasy. With the security measures not being up to standard, it leaves me feeling even more vulnerable. It’s especially disappointing when I think about the high rent we’re paying for this area. I truly expected more consideration for our safety and peace of mind 🙄

Please tell us about the good and bad aspects of living in your local area:

The area is really pleasant to live in. Lots of shops around , with plenty of open spaces nearby for walks or relaxation. Bus stop right outside and the train station is about a 10 mins walk , and I haven’t noticed any major issues.

How has the building management responded to any problems or issues you have raised:

Had no issues but there’s always someone around if you need help

Please share one thing (or more) which you wish you had known before you moved in:

The viewing explains everything clearly, so there are no surprises. The area is very quiet, which I really like, and it feels very safe. Overall, it’s a peaceful and secure place to live, perfect if you value calm surroundings.

Please tell us about the good and bad aspects of living in your local area:

The local area is in the center, safe, and well organised, which makes everyday life very comfortable. Shops and basic amenities are easy to reach, and transport links are convenient. The street feels calm with no major noise or disturbances, and everything from bin collections to general upkeep runs smoothly. I haven’t really experienced any negatives so far.

How has the building management responded to any problems or issues you have raised:

Whenever I’ve contacted the building management, they’ve been friendly, professional, and quick to respond. Any small issues were handled efficiently and communication was always clear, which made the whole process stress-free.

Please share one thing (or more) which you wish you had known before you moved in:

I honestly wish I had known about this place sooner. It’s much calmer, safer, and better managed than I expected, and I would have chosen it earlier if I’d had the chance.

Please tell us about the good and bad aspects of living in your local area:

It’s Bolton city centre, so most of the things you need are a few minutes away by foot - train and bus station, shops, post office, etc. There is NCP car park where you can buy annual space for relatively cheap. There are clubs and bars nearby, so there is a bit of anti social behaviour but nothing too bad.

How has the building management responded to any problems or issues you have raised:

Yes, building management is great. Any issues raised were quickly resolved.

Please share one thing (or more) which you wish you had known before you moved in:

I wasn’t able to get any deliveries when I moved in, and then I had to add my flat and flats of all neighbours to maps, so our addresses could be found. So check if you can get deliveries😅

Please tell us about the good and bad aspects of living in your local area:

Everything is good in terms of living in this property. Management is good and swift. Bad thing i wont say there is any thing problematic.

How has the building management responded to any problems or issues you have raised:

They have responded very well in timely manner……..

Please share one thing (or more) which you wish you had known before you moved in:

I wish i know about this place earlier before moving.