Ten Degrees, Croydon

Please tell us about the good and bad aspects of living in your local area:

Location is phenomenal. Right by loads of amenities, restaurants and bars. Also a stones throw from East Croydon station.

How has the building management responded to any problems or issues you have raised:

Very quickly and have always followed up to ensure we were taken care of.

Please share one thing (or more) which you wish you had known before you moved in:

That we should have moved sooner. It's genuinely been such a positive experience

Please tell us about the good and bad aspects of living in your local area:

I love living so close to east Croydon, having fern and Starbucks downstairs is very handy and nice being close to box park and nandos

How has the building management responded to any problems or issues you have raised:

Everything logged has been dealt with in a timely manner

Please share one thing (or more) which you wish you had known before you moved in:

It can sometimes be noisy living so close to the station but a small price to pay

Please tell us about the good and bad aspects of living in your local area:

Plenty of local shops and eateries nearby. Transport links with trains, trams and buses on the doorstep so couldn't be better. Expensive for parking on-site and no crydon parking permits allowed due to an agreement between developer and council when first building Ten Degrees. Something that was never highlighted and a shock to find out after moving in. Box Park opposite Ten Degrees can be incredibly loud with music until late evening.

How has the building management responded to any problems or issues you have raised:

Slow response. Reported the plumbing issue 17 days ago and still waiting for even a phone call to give an estimate of when someone will attend.

Please share one thing (or more) which you wish you had known before you moved in:

Lack of being able to get a residents parking permit.

Please tell us about the good and bad aspects of living in your local area:

I wish there were a more range of bars and restaurants that are modern like Fern. I do like the coffee shops nearby but the street needs a bit of an update

How has the building management responded to any problems or issues you have raised:

There was an issue with heating that I raised in the morning, and it was fixed in the afternoon

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew cinema room etc required a fee. Although this wouldn’t have stopped me from renting, it feels like this shouldn’t be a cost

Please tell us about the good and bad aspects of living in your local area:

My area has good shops, cafés, and green spaces, and transport links are convenient, though busy at peak times. My street is generally quiet with regular bin collections. Parking can be limited, but there are few issues with noise or anti-social behaviour. Overall, it’s a comfortable and convenient place to live.

How has the building management responded to any problems or issues you have raised:

The concierge team has repeatedly responded in an unprofessional and unhelpful manner to the issues I raised. Instead of assisting residents, they often make communication unnecessarily difficult. On several occasions, when I approached the desk with urgent problems, the first reaction was not to understand the situation or offer help, but to question whether I was the named tenant on the lease. This happened even during a power outage affecting my friend’s flat, rather than addressing the emergency, the concierge refused to engage and simply repeated that they could not discuss anything with me. Their approach focuses more on blocking communication than resolving issues. The attitude consistently feels dismissive, inflexible, and unwilling to take responsibility, even when the matter clearly affects safety or requires immediate action. This behaviour has created significant frustration and is far below the level of professionalism expected from a concierge team.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how important it is to keep a detailed record of every communication and issue. The concierge team is often unprofessional, slow to respond, and not proactive in solving problems, so having written evidence is essential if you ever need to escalate or dispute something. I would also advise new residents not to rely too much on the promotions or referral vouchers mentioned during move-in. They are very difficult to follow up on and rarely progress. Another important tip is to check all utility accounts on the day you move in. In our case, the previous tenant’s £900 electricity bill was incorrectly assigned to our flat, which led to a full-day power cut. Instead of helping resolve it, the concierge told us to contact the provider ourselves, even though this error should have been handled before handover. These are issues that you would never notice during a viewing, so being cautious and checking everything early will save a lot of trouble.