Portal Way, London

Many thanks for your lovely review Jordan, and we are so happy to hear that you are enjoying living at One West Point!! If there is anything you need during your tenancy with us do not hesitate to contact a member of the AWOL Team.

Hi Angi, Thank you for taking the time to share your experience and we are delighted to hear that you’ve settled in quickly and feel at home. It’s fantastic to hear that the move-in process was seamless as we understand how stressful moving home can be. It’s great feedback to learn about the team’s responsiveness also as we are committed to keeping everything running smoothly and efficiently, ensuring residents feel supported so we are delighted to hear that you do!! Hearing that the convenience and connectivity of the area, together with the community have enhanced your living experience, plus your positive note about the vibes and amenities means a lot to us. We’re especially happy to hear you’d have chosen us sooner if you’d known how friendly the team is—thank you for that kind insight. If there’s anything else you’d like to see improve or any suggestions for the neighbourhood, please don’t hesitate to share. We’re always listening and looking for ways to enhance your living experience here. Best wishes, The AWOL Team

Dear Nas, Thank you so much for your wonderful and detailed review. We are delighted to hear that you are enjoying the facilities at One West Point, especially the gym and the dog training and grooming room! It’s great to know that both you and your dog are making the most of the spaces, and that the convenience of having everything you need just a short walk away has made such a positive difference to your experience. Creating a safe, secure, and welcoming environment for our residents is a top priority for us, so we truly appreciate your kind words about the community and our on-site team. Thank you as well for your honest note regarding the natural light in the bedroom. We appreciate constructive feedback, and if there’s ever anything we can do to help improve your comfort in the apartment, please don’t hesitate to let us know. We’re also pleased that your move-in process was smooth and that any queries, even those involving external utility providers, have been straightforward to navigate. If you need any assistance with the appliances or fixtures in your apartment, don't hesitate to reach out to the team via the AWOL app or Concierge. Thank you again for recommending AWOL. We are so glad to have you as part of the community and can’t wait to welcome you to an AWOL event soon! Best wishes, The AWOL Team

Dear Manuel, Thank you so much for taking the time to leave a review and we are delighted that you are enjoying living at One West Point. We strive hard to ensure that residents are happy and it’s great to hear that you are using the amenities within the building and also enjoying the convenience of the location. If you would like to discuss any parking requirements with the team we can assist with finding you a space in the basement carpark, do reach out to the AWOL team if so. It’s great that you are using the AWOL app and that the maintenance team have been on hand and efficient, customer service is a huge focus for us so it’s great to receive feedback such as this. Thank you for your 5* rating and we look forward to welcoming you to an AWOL event soon. Best wishes, Team AWOL